Design appointment went great, measurement was fine, installation I would give 0 stars. 2.5 hours late and missing parts - have been unable to reschedule an appointment for the reinstall. Horrible service and would gladly take my business elsewhere if I didn't have half my non-working blinds already installed. Not worth the cost, hassle or headache. read more

I'm updated my review from 1 star to 3 starts. Despite the challenges of dealing with customer service, once I started communicating directly with the Brooklyn store things were much smoother. The installer replaced the damaged blinds and now all the blinds are working again. More importantly, he determined that the cause of the malfunction was that the blinds weren't set to "locked". He locked all the blinds in my unit and hopefully this will prevent the issue from recurring. read more

I would rather make homemade blinds to use this people! Very unprofessional from the staff to management! They teach their staff unprofessionalism and act like they're giving you free service when you pay an arm and leg! I would rather count sand than to ever use these people! Gross! read more

I had an excellent experience purchasing blinds with David C. From the start to completion, the process was smooth and stress-free. David was knowledgeable, patient, and took the time to explain all the options , which helped me make the right choice for my space and actually we added very cool option - blackout double shade as David suggested . I appreciated how attentive he was to my needs. Overall, I'm very satisfied with both the service and the product, and I would gladly recommend blinds to go to all my friends and people I k know! read more

The entire process was horrible. Wrong order, wrong installation, the costumer service made us picking up electrical wires from the warehouse which were not needed as they were delivered with the shades. I will never use this company again. BTW I still do not have the shades installed despite I paid the full price months ago.. read more

We have an excellent experience with sales, service and installation Highly recommend them read more

Updating my review, again... After initially reaching out to Blinds to Go in May, we are now entering July, and still do not have our problem resolved (please see my initial reviews). With no initial response to calls, I sadly had to revert to online reviews, again and again. We were told by Jasmine Pippi, a month ago, the corrected plantation shades were in production. Then, two weeks ago, again after trying to reach out to her, the story was changed, and she said our order was delayed because of color?!. We never wanted to change anything, so I feel this is a run around, or they must be annoyed that they were called out on their error and are trying to delay this. Not a good look. For someone who was so aggressive in closing the sale (incorrectly), it is funny how she can't return calls or text messages. We also reached out to Iva Johnson, who seemed a bit annoyed weeks ago when I called, by answering 'Yes, Debbie' (I guess they have caller ID). We have been waiting patiently and trying once a week for an update but I have to say, it seems after they take your payment, they really do not care. The company sure has changed for the absolute worst. I feel like they cannot admit their error and do not care. They do not realize, that fixing their error is all it takes and they wouldn't receive so many bad reviews. Not worth it when you have Budget Blinds, or any of the Big Box Stores that can do the same thing and will stand by their products and workmanship. read more

never again I go to this store again. wrong size ! mistake was from the seller and for chang I had to pay again

Julia is a wonderful consultant. Professional, patient, a great listener. She made the process pleasant and easy. The store is big, bright, and clean. Highly recommend! read more

The initial part was fine. They walked me through the process and were quick to get my windows measured. Post installation is a disaster. Five hour windows for a service call. When the blinds were installed, the serviceman walked me through how to set them and told me there's a video of I need a refresher. A few days after he set them for me, they were already out of whack and needed to be adjusted because they were centered. I called for service and the times are very early - 2 pm is the latest appointment, which is very early - even cable companies have stepped up their game. As it is, I won't be able to get a service until the end of the month. Frustrating. read more

I took all the measurements and installed myself. I was replacing our old blinds. They made sure all the details were covered. They were ordered to the store and we picked them up. Everything went perfect. Thanks! read more

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Like others have mentioned, Brenda is amazing. When I was there, she had a trainee shadowing her, who was also great. Brenda took the time to explain all of my options, showed me different colors, designs, etc. and provided me an estimate. Note that they outsource installation to local vendors, so you're subject to their availability and professionalism. Unfortunately, I went with an online-only company, but wanted to give a hat tip to the staff here! read more

This store is a gem in Brooklyn. The service from Christian, Jesse and the whole team was top notch. This was a big purchase for us and we are so happy with our decision to come here as they answered all of our questions along the way. #christianlucero #btg #blindstogo read more

I purchased some top down bottom up shades from this 4th Avenue location & I must say that the entire experience was great from start to finish! I received excellent service from Kalena! She walked me through how the process works & assisted me w/ selecting the type of shade that was a best for me. She's genuinely a good person & you can tell that she truly has a passion for helping people. The measurement & installation process w/ Francis was amazing as well! He was very efficient (and extremely accurate) during the measuring & installation process. He also took the time after the installation was complete to explain to me exactly how the blinds work, as this was my first time having top down bottoms up. W/ the above in mind, the overall experience was great & I would strongly recommend Blinds To Go to anyone! read more

BTG's rep Frank made a repair on a blind super easy and he reminded me of the life-time warranty!

I just had an excellent customer service experience with Brenda and the rest of the staff at the Blinds to Go on 4th Avenue in Brooklyn. Brenda was so responsive and tried so hard with my order. She really went above and beyond. The rest of the staff who I interacted with were also super nice and truly helpful. Exemplary customer service! read more

Very disappointing. The company guy did wrong measurements and he installed blinds 10 inches lower. When I told him that it was wrong, he start arguing. Called 4 times to the store. Nothing was fixed read more

Blinds To Go - Shades & Blinds Near Me - Brooklyn, New York

It's been a bit of a disappointment for us. Sales reps are great. Friendly and quick. The actual product is where the problem is. After the second day the valance on all three blinds detached causing tape (I assumed should've been removed in the factory and adhesive added) to get caught in the blinds (see photo). We called to let them know, and they were quick to come and grab the blinds to fix or replace them. Not too sure they were totally replaced or not since they are custom. We get the new set installed and I woke in the morning to see that the blinds were made with a different fabric on the middle panel. I don't have the energy to call and complain again, so I guess I'm venting here about it. read more

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Cheap blinds and horrible customer service. Blinds broke twice within a year. Even though the repair is covered by the warranty, the company charges you $160 ($80 each way) to have someone come out to retrieve the blinds and bring them back to you. And the first time they "fixed" the blinds, the blinds were still broken and had to be taken back to the store. Terry, the manager, was entirely ineffectual and rude. I asked him to give me a call back...and I'm still waiting for that call 4 weeks later. read more

The quality of Blinds to Go is great! The service is excellent. Yvette was truly exceptional, she answered all our questions, patient, knowledgeable and friendly. The process takes a couple of months but it's all worth it. We finally installed the Wood Lite blinds yesterday on the first floor and it made a world of a difference. The home feels more homey and the blinds look great! Very happy with the product and service. Also the installer Joe is awesome! He is patient, respectful, and knowledgeable as well. We are definitely considering getting more blinds for the second floor now because our first floor looks so nice with the new custom blinds. Thank you Blinds to Go staff! read more

As a senior citizen and first time replacement of my Blinds my experience was great from the time I walked in the door and made my choices on the showroom floor to the expertise and professionalism of my installer I am very happy read more

Very unhappy with my experience at this Blinds to Go (4th Ave in Brooklyn): - Took a week to get the measurements done, which they insisted I needed, despite knowing how to measure windows. - The company that did the measurements did not submit the measurements to Blinds to Go at all. - I called them 2x a day for 5 days in a row and NO ONE answered the phone, nor do they have a VOICEMAIL BOX. WHAT???? This is 2018!!!!!! - The manager was EXTREMELY rude when I was trying to discuss this with her. She talked over me consistently and refused to take responsibility for the error, instead trying to push the blame on their outsourced measurement company, despite me telling her that it is THEIR liability as the company I am doing business with. - The blind measurements did not take molding at the bottom of my sliding door into account, so now there is less than 1/8th of an inch of clearance and the blinds repeatedly get stuck at about 95% closed, and have to be manually guided into place. - The manager offered me $100 off my order, but neglected to mention that she was scamming me by using a coupon for $100 off $1000 or more, so when I went to apply my coupon when paying for the remaining balance due on my order (I was instructed to use the coupon when I finalized the payment on my order), I was told I could not use my coupon, and had to jump through some hoops to get it applied. On one plus, Roberta was a pleasure to work with, had great suggestions about various different types of blinds, and spent a good amount of time walking us through the benefits and downsides of different types of window treatments so we could get exactly the blinds that we were looking for. All in all I would not use this company ever again, and would recommend that anyone else find another company to work with. read more

Let me start by saying that we had a really good interaction with everybody at this store location. Connor, the design consultant who worked with us, was extremely knowledgeable, efficient, friendly and never tried to push one product vs. another: he understood exactly what we wanted, and advised us accordingly. we really liked working with Connor. We got cordless blinds, of the top-down/bottom up opening type. That is, you can lower your shade from the top-down or raise it from the bottom up. We got blackout blinds for the bedroom, and a seasalt shade for the living room. The blinds themselves are great: the blackout blinds really are blackout, and we love how easy they are to pull down or up, and the flexibility of choosing whether to shade the entire window, the top part only, or the bottom part only. The issues we had were with the measurement and installation company Blinds-to-go uses: Sunnyside Window Treatments. First off, I strongly recommend you pay to have the measurements taken by Blinds-to-go, as this will protect you if a mistake is made during measurements. Which is exactly what happened in our case. A representative from Sunnyside Window Treatments came to take the measurements. A few days later, we got a phone call from Connor: by looking at the measurements he had the impression that they wrote down the measurements for the living room instead of those for the bedroom, and vice versa. By checking the measurements Connor had, we confirmed with him that indeed they swapped the measurements for the two rooms. Connor then proceeded to inform Sunnyside Window Treatments about the mistake. Imagine therefore our surprise when a few days later, Sunnyside Window Treatments show up for the installation with the wrong blinds. Yes: Sunnyside Window Treatments confused their own measurements for one room with those for the other. Yes: Connor from Blinds-to-go spotted the potential mistake ahead of time, alerted Sunnyside Window Treatments about it. No: Sunnyside Window Treatments did not follow Connor's advice and instead ignored it and went ahead with the wrong measurements that resulted in wrong blinds. Luckily we paid to get the measurements taken, so we didn't have to pay to get the blinds remade, but imagine if we took the measurements ourselves, and then Sunnyside Window Treatments got them confused, as they did: we should have been responsible to pay for new blinds. The Sunnyside Window Treatments rep suggested to drill the installation holes anyway, so that when he came back with the correct blinds the holes would be ready. Fair enough, so we said "Go ahead". The rep also took new measurements; correct ones this time. At that point Connor told us he would send an expedite oder for the new blinds, which should take a couple of days. After not hearing anything for 5 days, we called Connor. He told us that the expedite order didn't go through because they were still trying to figure out who was responsible for the mistake: Blinds-to-go was saying it was Sunnyside Window Treatments fault; Sunnyside Window Treatments was saying it was Blinds-to-go fault. I understand that, but as a client I should not be caught in the middle of an internal dispute regarding who is to blame for the measurements mishap. Particularly as we paid in full at time of ordering, before installation. In any case, the new order is placed, and the correct blinds finally arrive. The same person from Sunnyside Window Treatments comes for the installation, and realizes that the holes he drilled the previous time are actually wrong, so he has to drill new holes. Yes: he got the measurements wrong even for the holes he himself drilled. From an aesthetics point of view this doesn't matter, as the wrong holes are covered by the blind, but WTF...!? In summary: we love our blinds, and we were very happy with Connor at Blinds-to-go and everybody we interacted with there, but I would not recommend this place as long as they rely on Sunnyside Window Treatments for measurements and installation. read more

Sure Kim, This is an update from the 11/28/2021 Review: My order# is 924978. I called today to follow up on my order as I was promised 12/6/2021 would be the day the order would arrive. Yvette says that my order won't be ready until 01/07/2022. I inquired on the discrepancy. She said it had to do with the warehouse. Now, I am aware of warehouse and inventory concerns in light of the economy and covid. I, constantly, asked in our first conversation, "Hey, I am sure the order might take sometime due to national shipping issues or local staffing issues". Yvette was firm that I would get the order today. That has not happened. I am ok with the wait, but prepare me for that in the initial conversation. Don't over-promise and under-deliver. read more

My husband and I are doing renovations for our home. We needed 20 blinds for our entire home. We stopped by to look around and what an fantastic, professional and excellent customer service we received with Arthur. He is very knowledgeable, patiences and help us so much in getting everything together and on point with measurements. Blinds To Go are so lucky to have him!!!! Thank you so much Arthur for all your help and caring!!! read more

A complete waste of time. I was the only one in the store and it took quite a while for anyone to offer to assist me. Once the woman finally asked if she could help, as I started to explain what I was looking for, she started to talk over me to tell me what I should get before I even finished telling her. The general vibe from her was rude and dismissive. And the prices are WAY too high for the questionable quality blinds that I saw on display. Not worth shopping here for anyone interested in good quality, price or customer service. I would never ever consider shopping here again. At least I didn't let her bulldoze me into buying the overpriced blinds that were not what I told her I was looking fo read more

Their blinds simply just don't work. I've had to bring in two for repairs after owning them for less than 3 months. Woke up this morning and now a 3rd blind has just randomly decided to stop working so I'll be bringing in that one for repairs too. The people at the store are friendly and easy to work with on the repairs but that doesn't really matter when the company designs and builds such an incredibly shoddy product. Spend the extra $$ and hire 3-Day Blinds read more

Kalena Taylor is a professional sales person who is good at her job. She knows the products and really helps you explore your options. Her customer service is 100%. Installation service was a disappointment. They arrived 5 hours late. I was told they would arrive between 9 and 12 in the morning. At 12 I called and was told the installer would arrive in 15 minutes. The installer called and said it would be closer to 2 pm. It was close to 5 when he finally arrived. Too bad. Kalena is a 5 star professional, but installation needs to stop lying to customers and. arrive as scheduled. read more

I, recently, visited Blinds to Go, 11/27, to order a track system for my living room blinds. I have to say that the customer experience was less then friendly. As I interacted with the staff,the tone was very argumentative. For example, Walter, an installer that I later learned works with Blinds to Go, came on 11/27, to assess my windows. He said I needed a new track system. Later that day, I visited the Blinds to Go store located on 340 4th Avenue in Brooklyn. Now, my experience with Blinds to Go in the past was great. More so because of the Customer Experience. When I needed blinds or related repairs, it was a given where I should go. Now, I would consider other retailers of blinds. Whenever I go to a store, I expect fair prices and a supportive customer experience. I did not have this customer experience at my most recent visit. Every question I asked or concern raised was met with resistance or some argumentative tone. For example, I requested a receipt for my payment to installer. Yvette my salesperson seemed almost agitated by my request. I asked questions about my installation concerns and I was told if the installer makes a mistake, he is responsible. I am glad there is accountability but the question was more about the details of the installation and the answers given to me was very abrupt and abrasive. Yvette, eventually brings David to the conversation and I am told he will have a receipt for me by the upcoming Monday, 11/29. As I am leaving the store, to my surprise, David presents to me a blank paper from those small paper receipt machines, stamps the Blinds to Go logo on the paper, hand writes the cost of install and says here is the receipt. Whoa !!! I look at it and say there is no date. David proceeds to date the what I call the scrap piece of paper. Then, I am handed what appears to me to be a scrap paper in lieu of an official receipt. I was insulted. Then Yvette demands that I walk over to her side of the station and instructs me on how to use the debit machine. A device I have used countless times. I have never had any store treat me this way. I will update this review when my installation is completed but after any further needs regarding blinds, I will consider elsewhere. read more

I'd give this place zero stars if I could. They outsource the installations to Sunny Side Blinds, the crappiest company I've recently had to deal with. They don't answer phones. They get things wrong, they don't complete work in a timely manner and they have zero customer service. Literally zero. When the guy came to measure, I also showed him a broken blind that needed fixing (some parts and labor), said it's urgent because this has fallen several times and we have a toddler who is still young enough to do dumb things and a window that needed blinds. Great, measurements taken, job accepted, quote unchanged. After weeks and weeks of chasing, finally, someone comes to install my new blinds and fix broken ones- except, he forgets a part for the broken blinds (only brings one of the two pieces he needs). He says he will be back, but he never comes back and never returns my calls. Why would he? He's been paid. Who cares about my toddler. The job was not completed. I called enough times and then just gave up. I regret using these guys. Blinds to Go is just a showroom, once they sell you their wares, they are done caring. And avoid Sunny Side Blinds like the plague. They are rude and do not complete the work they are hired to do. read more

We had a great experience at this location. Briton was a great salesman - very knowledgable and friendly. He did multiple estimates for us until we decided what we wanted. After our order was placed, Briton follow-up and kept us up to speed on delivery. Our recommended installer was Vlad. He was professional, neat and fast. And everything looks amazing! Highly recommend. read more

I cannot express how awesome this place is. After driving by it for years, I finally decided to stop in and consult them about much needed black-out blinds. I walked out 30 minutes later having placed my order, and two weeks after that my awesome blinds are installed. The customer service is outstanding and the price is so much more reasonable than I would have expected for such high quality product and high touch service. Ask for Kalena T. at Store 219 in Gowanus, Brooklyn, She is an absolute rock star. read more

You have to buy at the showroom to get the best experience from blinds to go. The website doesn't do their customer service justice.

Very bad experience with purchase of blinds/shades at Blinds To GO at Old country road, Carle Place for my new house, spent several thousand dollars. They made mistakes with the order and the quality of material was cheap compare to what is on display at showroom, make sure you get a sample of what you are ordering for comparison later. Within few weeks of use 3 of blinds have broken wand/cords and good luck getting them repaired by Blinds To Go. Total waste of time and money. read more

I've shopped in other locations but this store visit was a complete waste. You're hastily greeted and told to sign in and then left waiting without any communication or timetable. After waiting 15+ minutes without even the courtesy of eye contact or acknowledgement - customer service isn't a priority of this store. Sadly for this store and company, you've lost a long time customer who's spent a lot in the past and was simply looking to do so again - thanks but no thanks, I'll find something better that values the consumer and recognizes the importance of customer service. If there was a zero star option, I would've gladly utilized it based on this underwhelming poor experience. UPDATE- Angela S. thanks for your note. The store is located at 340 4th Avenue, Bklyn read more

HORRIBLE CUSTOMER SERVICE. GO TO THEIR COMPETITORS FOR YOUR PURCHASE! They say the installer usually calls within 24hrs after you make an order. That is not the case. We tried calling the store, no answer! We messaged the website tech support asking for customer service and gave us another customer support line, and no answer! Customer service is terrible - run away from this company! read more

This is the absolutely worst company I've ever done business with. I used their shop at home service and it was a disaster from beginning to the end which still hasn't come. Every appointment was broken from the shop at home consultant to the installer. My ordeal started on July 15th and as of August 23rd we still are not finished. Phone calls are not returned and promises are not kept. Once they get your money, it's like you no longer exist. You pay a considerable amount of money for installation, which are subcontractors, and as far as they are concerned, you are not their customer. I will never ever use them again. If this is how the purchase goes, I hope that I will never have to use their " lifetime guarantee"!! Do yourself a favor, spend your money elsewhere. read more

I needed blinds for my living room. I info want to deal with online orders and waiting for samples so I went to blinds to go and was surprised by their huge selection, friendly and patient service. My wife and I picked out a very nice blind and fit perfectly in our window opening with the measurements I gave them. read more

Bought cellular blinds in 1999, needed repair, found receipt went to Valley Stream LI store with shade with receipt, no questions asked three days later picked up repaired shade. This was a 22 year old shade! Great service great product. Thank you Blinds to Go. I'm impressed. read more

I had one of their blinds (noted in my previous review) which needed a repair. I brought it in on a Thursday morning, explained and showed the problem and was well treated and attended to by Roberta. To my complete surprise on Sunday morning I received a call that the blind was repaired. I went to pick it up and it was ready and one of the men in the store took the time to open the package and review it with me. He then cordially re wrapped the blind, secured it in a box and taped the box closed for me. I don't know about all these negative reviews .... I'm a pretty picky customer and I've found this company to be very 'on point'. Of course, there was no charge for the repair. read more