Brad came out to fix the freezer part of our refrigerator on Friday, March 20. The original…read moreappointment was cancelled on the previous Monday because of the big snowstorm. The freezer part was forming ice on the bottom part of the fridge. After disassembling the freezer part, Brad solved the problem by cleaning the back of the freezer plus the drainage tube which had dirt in it. While our appointment was rescheduled, the ice maker stopped working. He did notice that an ice cube got stuck in the tube leading to the ice tray. He removed the cube and BINGO! that part was fixed. Furthermore, Brad also fixed the front burner of our gas stove. Both the appliances mentioned are 20 years old! and now working like new. The cost for his services was VERY reasonable and would recommend BRAD to anyone. Chet and Nancy Jaeger

Just spoke to brad about a weird smell coming from our refrigerator because of a 12 hour power…read moreoutage. Instead of insisting on coming out and charging us for the call, he told us exactly what was going on and how to fix/clean the problem. Seems like a very trustworthy guy from our phone call and I will and recommend him for future issues with my appliances. Alan

Purchased a new dishwasher and the installers chipped the countertop when they removed the old…read moredishwasher. They photographed the damage and told us to get it repaired and bill Bitter Neumann. Before repairing I consulted 3 repair people and got options. I called the salesperson who relayed the message to the manager and the manager has not responded. It has been 4 weeks and four phone calls and no one has returned a call. Very dissatisfied with the customer service.

Bought a new refrigerator three years ago. On day one it froze every item in the freezer as well as…read morethe refrigerator compartment. Called service and they sent their repairman. The repair did not work. Cans broke and I had a mess on my hands. Repairman showed up again and installed a defective part. I contacted Dan, the business owner and stated I did not want the Frigidaire unit. He stated that I had to have it repaired and he would not replace it. Still did not work. He left me without a refrigerator over the Labor Day weekend, and it was not working for a total of 66 days! I again contacted Dan and he became irritated and stated that I am not to call him, and I am not allowed to come in the store! He added that he is done with me! I lost hundreds of dollars of food, but I guess Dan's problem was resolved. The unit remains problematic and has seen 10 service calls. Frigidaire was willing to replace the unit but Dan, emphatically stated "NO WAY". Now I know why their name is BITTER Neuman!

This store was opened in 2007 and is already starting to show its age and the state of Best Buy in…read moregeneral. What was originally a "Magnolia-lite" showcase area (higher-end A/V items) is now a dilapidated open-box and clearance corner. Having to pass this to get to the new televisions on display certainly does not inspire confidence. After doing much research both online and in person at several stores I decided on the model television I wanted. Bestbuy.com showed that the item was available for purchase so I went to the store expecting to buy one. I chose Best Buy because of their offer of free shipping and haul-away and I wanted to schedule this in person rather than rely on the website. The model was on display and an associate approached, asking if he could help. I told him I wanted to purchase the model and he went off to the stockroom. Returning after about 5 minutes he apologized that they did not have the item in stock, but he could see if it was available from another store. He also asked when I expected to get the TV. This transaction was on a Friday evening and I told him I hoped to get it before the following weekend (Super Bowl Sunday). He didn't say another word. I went with him to their sales terminal and after another 5 minutes he apologized that the item was only in-stock at a store in another state and that it "would be a hassle" to get it from them. He explained they may not be willing to give up one of the three that they had in stock to another store in case a customer there wanted one. I didn't realize each individual store was fighting for dominance over the other, I thought they were one company. When a customer is standing in front of you "cash-in-hand" I would think you would do everything possible to make the sale. In any case, inside baseball is not really what you want to discuss in front of the customers. Instead the associate went to speak with the manager and came back after another 5 minutes asking if I would be interested in the next size up, which was in stock. I don't know if any discounts would have been offered, or they just expected I would fork over another $150 and change so they could make the sale. This was a non-starter anyway, as the size I was looking at was the largest that would fit the space I intended to install it in. The associate then asked me to write my name and number on a piece of paper. Apparently there's no mechanism in the computer to purchase the TV and wait for delivery from another location. He explained that he would attempt to get the store in another state to give up one of their 3 TVs of this model in stock. He would call when the truck arrived on Tuesday to let me know either way whether they were able to get the television. After all this, he explained that they were already booked solid for deliveries. Even if the TV showed up on Tuesday, I wouldn't be able to get it delivered until after the Super Bowl. Already knowing that I wanted the TV before the game, I suppose he was hoping that all the hassle I just went through would make me purchase anyway. I asked if the free recycling was valid even if I picked up the TV myself in time for the Super Bowl and dropped off the old one. He said yes, recycling was free whether or not they delivered it. I thanked him and left, mostly expecting that my name and number were promptly placed in the circular file. Writing this a week later on the following Friday, my suspicions are solidly confirmed, having heard not a word from this particular associate, nor anyone else at Best Buy. I have since taken my business to Amazon.com, who offer the same model with free shipping and with a discount for Prime members I was unaware of previously. I'm getting the TV delivered for free at a lower price than Best Buy offered. Unfortunately it won't be here in time for the game, but Best Buy was the only local original option who I had any hope of being able to meet that expectation in the first place. Turns out Best Buy is mandated by state law to recycle televisions whether or not you make a purchase there, with only the minor inconvenience being having to get it there yourself. So they lost my business, but I'll be dropping off my old TV for them to recycle at their expense along with the loss of a sale. From now on Best Buy will serve as an Amazon.com or other .com showroom for me, if I set foot in there again. Although it's only a matter of time before the entire place ends up in the circular file of history.

Came in today to pick up my reserved order and figured I'd ask if there were any Pokémon products…read moreleft while I was there. I asked one of the employees, and they told me there was nothing left without even checking. Not even a few minutes later, another customer asked a different employee the same question. This time, the employee actually went to look and came back with one item. I was still standing there like... seriously? I even told the other customer she could have it, so it's not about me trying to take it. It's just frustrating when you're told something isn't available and then see that it actually is, just because someone else got help from a different employee who actually checked. I get that things sell out fast, especially Pokémon stuff, but at least take the time to look before saying there's nothing. It just feels inconsistent and unfair. Just hoping for better communication and effort from staff next time.

Do not shop here! The store will try to offer you an insurance plan for furniture repair and…read morereplacement that they do not honor!

We recently purchased a condo and bought a lot of furniture from Plymouth Furniture....we love it…read moreall but had one little issue with the height of our bed. Today Ian and Lepolean came to deliver a few more pieces we had purchased. They came in and took charge and did everything to fix our issue and make sure we were happy. They worked very hard, took charge, were pleasant , helpful and aimed to please. These two very hard working guys were amazing. Plymouth Furniture is very luck to have them. Thanks Ian and Lepolean... Ron and Sue Dexheimer

This was one of the best customer service experiences I have ever had…read more Everything about it went well, the guys were smart, friendly pleasant to deal with. The washing machine was great, as a used product, good pricing, delivery, installation ... all of it went perfectly! I cannot recommend this business enough! If you need an appliance, buy from them! 5 well deserved stars!

Wonderful selection. Excellent, Excellent service. Grrat values. Definately the place you should…read morelook fot price, service and grest vallue.​

We are remodeling our kitchen and needed a new set of appliances. At the suggestion of our…read moredesigner, we scheduled an appointment with a salesperson. When we arrived, we learned that it happened to be the salesperson's day off. Fortunately, the sales manager stepped in and spent the next couple of hours with us, discussing our needs and helping us narrow down the many available options. Since we weren't committed to any particular brand, we had a wide range of choices. The first appliances presented to us were all top-of-the-line models. I don't necessarily have a problem with that, but I always find it helpful to compare those premium models with second- and third-tier alternatives to better understand the trade-offs. I wish appliance dealers had better tools to make those comparisons easier. It turns out that quality appliances are expensive... or at least the ones we ended up selecting! The sales manager also helped us work through all of the other details and put together a package proposal that included package discounts. Overall, we felt well taken care of. We're not sure yet whether we'll be purchasing our appliances here, but based on our experience, we would definitely shop here again.

We have been here a handful of times in the past five years, and purchased a washer/dryer set here…read more We were very happy with that purchase and delivery. More recently, we came to look at dishwasher and fridge (two different occasions a few months apart). We had done a lot of research beforehand and visited a few other retailers prior to our visit. The salesman we encountered was friendly, but wanted to sell us a different brand than we requested and hardly wanted to show us the brand that interested us. In the end, we found better promotion and delivery prices elsewhere, but we'd still keep this place in mind.

Not a bad place to shop. More expensive than Menards, but that's because Menards sells mostly…read moreitems that tend to fall apart, break, or just stop working altogether. Staff know their stuff and most are at least willing to help you without treating you like a drag on their time. This is particularly important to me, so I must give them credit where it's due. That's not to say there isn't plenty of room for improvement, but they do well enough. I can't complain...especially considering the lousy alternatives around here.

Awesome staff! Everyone is very friendly and helpful. No less than 5 staff asked me if I needed…read morehelp.

My new gas range was delivered on time and the crew was very courteous and careful as they removed…read morethe old range and installed the new one. Cody was very efficient installing the range and explained how to use it. I appreciate that the crew works for Bergman and not a subcontractor. Happy in West Bend.

Recently bought several appliances here. One has already needed to be serviced after only a couple…read moreof months. Some employees are knowledgeable and kind but most are short, rude and have no clue what is going on with your order or the merchandise they're selling. Loved the idea of supporting a small local business, but this was not the experience I was hoping for. I would have been better off going with a larger chain who would have been more organized

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.