I have shopped at Felton's my whole life and my parents did. I went in last November bought a dishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed. read more

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced various appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff. read more

I believe this to be a great company for a couple reasons. Despite only just meeting these two gentlemen, they were very kind, understanding and friendly. They did their job how they are expected and moved our fridge very efficiently. read more

Their repair service is outstanding, polite, knowledgeable, prompt. Big kudos to John. We had issue with stove, got frustrated with waiting on line and no answers from place we purchased from in Watertown, as well as 2 week wait for repairperson to even LOOK at it. We have purchased from Felton for a sister's place, so we will be buying from here in future. read more

We built a house this summer and we really wanted to buy local. There customer service has been great from the beginning. They matched the big box store prices, but also gave us our military discount, which we definitely appreciated it. This- this is why I am so glad we shopped local. Five months after buying our brand new Whirlpool oven, it stopped working. Obviously this is not Felton's issue, but a Whirlpool issue. They came out the very next day to look at the Oven! Being that it is under warranty, Felton's was going to order the part for us. Come to find out the part was back ordered and wouldn't be in for over a month. Uh a month without a stove during the holidays?!? Felton's was going to give us a loaner oven! Home Depot wouldn't not have done that. Thankfully Whirlpool sent a new stove and Felton's installed it for us. Customer service will make or break a company. I will forever be a customer of Felton's! read more

This place has great service. We went in to buy a dishwasher because it was no longer getting our dishes clean. The guy that helped us informed us that the government passed legislature to eliminate all phosphates from the detergents and that it is most likely not our dishwasher that was the issue. They passed on the one time sale and gained a customer for life. They have come out to service our Washer and Dryer several times. They even did a free follow up when the issue wasn't resolved within 30 days of their last visit. Give these guys a try for purchases and service. read more

When it was time for another new washer, we didn't hesitate to go to our local appliance store. We got our last washer & dryer here 12 years ago, and they delivered wonderful service then and now. Vern & Brenda we're super helpful in helping us pick out exactly what we wanted. I recommend this place for sure! read more

First off, this is probably the best place to buy reasonably priced and great quality appliances. In November of 2015 our dishwasher took a dump on us and we were searching all the big box stores for appliances. We decided to stop by the old small town appliance store, and did we walk out with big smiles on our faces. We got a great deal(much better than any of the big box stores) and the best customer service anyone could ask for when buying appliances. They gave a lot of insight and knowledge on appliances. Lifetime customer is right here! read more

My husband and I did a lot of shopping and price comparing for our new kitchen remodel. We needed a total of 5 appliances and Felton was by far the best price and the best service we found. We bought all our appliances from them when building in 2000 and are so glad we were able to once again stay local. Happy customers for life!! read more

Whether it is for service or purchase the crew at Felton's takes excellent care of their customers! I work hard to keep my purchases for myself and my clients to local venders when possible. Felton Electric Inc. has taken care of my family and my clients for over 30 years! If you are looking for a great service department or new appliances, Felton Electric is the place to go! read more

What a great local find! I went in to purchase a new tv on a recommendation. We couldn't be more happy with the service we were given- Vern was extremely knowledgeable and went out of his way to make sure everything was just right! We will definitely be back for our other appliance needs. read more