Loved this hotel in downtown Napa. My friend booked it and this place was right up my alley .... It…read morethe middle of downtown . Can walk to places to eat and shop . Parking deck nearby . Pricey but worth it for Napa . Lobby was very lively and social. Room was beautiful clean and chic. Would definitely come back here if I come back to Napa again

Gosh, we really love the Andaz…read more Nothing is more inviting/Christmasy than a huge Christmas tree at the entrance that smells of fresh pine. It definitely make the experience feel welcoming and spirited. We were sad that the usual welcome glass of cab was not available and only Rosé was available.. as that just isn't our preferred glass of wine. The other minor disappointment is that they didn't have reusable water bottles like usual to use during our stay. Instead we got Kirkland one use bottles. The night staff was not as welcoming as the day staff but the bartender made up for that as he was so helpful with recommendations and his welcoming attitude. The bartender in the morning was knowledgeable about different coffee drinks and made sure we all could get the brew we wanted. We will be back as it is still our fave hotel in the Napa area, just not as excellent as normal.

I have a mixed review for this hotel. The hotel has a beautiful lobby , nice rooms with a fireplace…read moreon the balcony, and a rooftop restaurant. All great. We did have a few pretty serious negatives to our experience tho . The day we pulled in, tired from a long road trip, it was pouring rain and we could not even find the front door. We walked all around the plaza containing their other businesses- coffee shop/restaurant etc and nearly gave up after walking all the way around the entire building. Once we found the front door , which is located on the Main Street the valet service ( which is required unless you want to park 3 blocks away ! ) was not very welcoming. We had lots of luggage and in the pouring rain we struggled to get our bags onto the cart, they did not help us at all. The guest services man Jorge was great and friendly and even upgraded us to a nicer room for our troubles. Once in the room we tried to hook up our Amazon fire stick to watch t.v. But the tv was flush against the wall and we could not reach the HDMI port. We called downstairs and they said they would send someone up to help. Half an hour went by and no one came so I called downstairs again , at which time i was told "our t.v.'s do not accommodate that' . That is a total lie , any tv with an HDMI port can be used with a fire stick, we guessed they were just too lazy/ busy to come up. The tv was very large , but was not even a smart tv . What the heck ???? Even a basic motel has a smart tv. We went down to the lobby bar to have some drinks and a snack . The hostess in the restaurant said we could sit anywhere in the lobby and someone would help us. We waiting for 20 minutes and no one even acknowledged us so we left . Other people had food and drinks so I don't know what that was about ..... We decided to just eat dinner on the rooftop and be done with this experience. The hostess was very uninspiring about her job and seated us. The dinner service was decent , it was pouring rain and we got a bit drizzled on between the louvres of the rooftop awning but overall dinner was ok. Due to the "snobby feel" of most of the staff and the lack of t.v. Options i would probably not stay here again. It's a shame because it was a nice location.

Sadly enough, this hotel is dealing with serious THEFT ISSUES which management is unwilling to fix…read moreor even review. I recommend the reader staying elsewhere if you have any valuable items. My story below. We stayed at the Archer Hotel Napa mid December 2025. When departing the property, I left my Stetson cowboy hat in the room ($1K+). Realizing this the next day, I contacted the Archer Hotel who informed me that nothing was reported yet (with a promise for a follow up notice). After 3 weeks of silence, I reached out again and was told that staff had not found the hat in the room. I must point out that the hat was packed in a special-purpose large box; given the size, special packing, value, and nature of the item, it is inconceivable that it would have been discarded as trash. Evidently, it was stolen. I then escalated this issue to management who mostly ignored my requests (I can share various emails for those who care). I did learn that there is security footage but access or review of it was denied (and one would wonder why that was not done in December following my first call?). This makes it evident that management (GM Michael Pace and Director of Operations Patricia Wilson) prefer to turn a blind eye and as such indirectly approves of staff holding on to left-behind items of value. Again: this is theft. I am now left with filing a report with the Napa Police Department.

First impressions as first timers was old, outdated and lacked character. Check in was nice and…read moreoffered a Pinot noir and was a splash but decent wine guessing from the valley. Lobby is tiny and we were greeted while they were busy with other visitors. Gave us a three level upgrade with outdoor tub but too many leaves and pollen to use. Called for housekeeping and nobody arrived. Have to call to get slippers and tooth brushes and only bought one set even though they confirmed for two. Lounge sets were not covered prior to our arrival which I would expect as part of housekeeping. Hence can't use lounge chairs and patio furniture without cleaning. Spiders on outside furnitures and inside cottage had one dangle down its web right in front of me while sitting on the sofa. Bathtub inside is broken and can't use to take a bath and looks like it's been broken for a while. I liked the folding patio door setup as allows a nice view of the roses in the yard and a nice breeze but a lot of bugs. Could be helpful if there's lavender plants in the backyard. Nice fire place in backyard that can run really hot and keep bugs off you and a nice place to relax in the morning. Shower had nice heated floors but tub not working detracted from the experience. Service is great and everyone was ultra friendly but hard product is missing the spot.

First time staying here. We had a free Hilton night to use and decided to try this place out…read more Average prices run $800-1000 so our expectations were high going into this. We were greeted warmly upon checkin and thanks to Hilton diamond, we were upgraded to a nicer cottage. The person checking us in enthusiastically described the bryte balance beds in these upgrades rooms that allow personalized settings. However when we got to the room, we couldn't find the instructions to adjust the bed. Long story short, there was a lot of back and forth and conflicting communication from different staff members. For some reason our upgraded room did not have the updated beds- still not clear to me why since the website advertises these upgraded beds in our room type. In any case, the staff was nice to offer a consolation bottle of wine, which unfortunately we did not drink as we were celebrating our baby moon. The property itself is beautiful and two pool areas that includes a separate heater pool and a hot tub. It was quite empty when we were there. The common area near the restaurant had a lot of fire pits for enjoying. The room was nice , very spacious with heated floors and an expansive private patio with outdoor tub and outdoor shower along with outdoor fireplace. Requesting service was hit or miss. We tried texting as instructed which took ~30 min to respond. When trying to call, at times, phone would ring without anyone picking up. We requested additional water and matches for outdoor fireplace several times, but neither of these ever arrived so we gave up. As Hilton Diamond members, breakfast was included. However it didn't seem like a special benefit since it seems like breakfast is included for many who book direct. For a pricey luxury resort, I thought breakfast was a bit lacking - with only 1 hot option (quiche). The rest were fruit, cheese and charcuterie and bread/bagel. A la Carte items could be ordered for a fee and anything more than black coffee (eg cappuccino) would be extra. This is better than the $15/p credit at other Hilton properties but given that this is a SLH and a high end luxury resort, I guess I expected breakfast to be a bit more substantial. Given that this was a free night award, I wasn't too disappointed, but if I stayed here with the cash rate, I think my rating would drop to 3-3.5.

There are not many hotels that I will give a five-star review, but this is one of them…read more My wife and I went up to Napa Valley for Thanksgiving week. She had never been there, and I wanted to surprise her, so she had no idea where we're going. It turned out to be one of the best decisions that I have made since my children have left the nest. The hotel upon entering is very inviting. The staff is incredibly friendly. And the ambience is unbelievable what you would expect of a five-star hotel in LA yet with the charm of a small-town feel. So let me begin with our inception. Upon walking in, we were greeted and given water and asked if we would like to upgrade our room. The room upgrade offered a patio with a propane fireplace and chairs for only $50 extra a night, we gladly said yes. Every evening, we were given a voucher for drinks, 2 drinks per person, alcoholic that is. Each morning, we had free breakfast. You had a choice of an egg McMuffin-style sandwich, a chorizo burrito, or an egg potato and cheese burrito. The egg cheese and potato burrito is the way to go. It is so big I could have cut it into three parts and eaten it for lunch breakfast and dinner. They have a small store inside of the restaurant which you purchase what you want, and you scan it yourself, that was kind of nice. There was a pool and jacuzzi, and we went in the jacuzzi the very first night since there was no one there yet, but as it got closer to Thanksgiving more families came in. I will have to say this is the first time that we haven't had children with us, because both of our children are out of the nest in college. So, this is the first Thanksgiving dinner we had NOT at home. But I must admit, it was fantastic-yet bittersweet We had turkey, stuffing, cranberry sauce, potatoes and gravy and we had ube pie. For those of you that don't know what ube pie is, it's a Filipino purple sweet potato. When I saw that on the menu, even though I'm not Filipino, I knew I had to have a pie at least. We got the whole meal, it was fantastic the turkey was succulent mashed potatoes and gravy were awesome I don't like stuffing, but my wife ate my stuffing, and we had asparagus as well if I remember correctly. I had spoken to the front-end manager, I believe, or the beverage manager and she is Pinay, so this is why, I assume, they had the ube pie instead of pumpkin pie, but it was amazing. Even if it's not Thanksgiving, ask if they have ube pie. It's very convenient because it is right next to the freeway so you can travel up north and take ancillary streets to go up to where all the wineries are at. We didn't take a winery tour, because we're not viticulturists, but if you are, it's a fantastic place to go.

One of the nicest Embassy Suites I've been to. Great nature vibe hotel that is in renovation mode…read more We chose the room on the first floor with the luxury tub. Me and my wife love the design and attention to details that works with the wine and Napa valley vibe. Refer to photos. So why not 5 stars? Has to do with breakfast and made to order omelets that Embassy suites is known for. They have a box to go pick up breakfast in the lobby/bar area with one gentleman controlling the hot meal which is either a sausage egg muffin, a chorizo burrito or a egg, bacon and potato burrito. Seeing people sitting in the lobby with their breakfast box looks uncomfortable and tacky. Otherwise, look forward to staying here in my future visit to wine country

My family and I booked a double room for one night while spending the weekend in Napa. The staff is…read morefriendly and will provide a free bottle of wine if you follow them on social media. The room was fine but my big issue with the hotel is the price. We paid $500 for one night and it was just a basic hotel. Next time, I will find a cheaper room or one that offers more amenities for that price.

Nice and clean hotel. We stayed here for 1 night because we didn't want to drive home and wanted to…read morerest up after 2 nights in Napa. There was a microwave and a fridge in our 1 king bed room. A fridge we can actually put our own things in. Our hotel stay didn't include breakfast so we opt for the $22 per person full breakfast with a cold bar. We picked an entree and some sides that were included like sausage and bacon. The cold bar has pastry, bread, bagels, non sweet yogurt and sweet yogurt, fruits, peanut butter, cream cheese, etc. Everything tasted fresh and good.

Really enjoyed our stay here, will definitely return. Stayed in one of their loft rooms and loved…read moreit. The decor, heated toilet seats, heated bathroom floor, complimentary wine/ beverages, a very cozy bed... not to mention the community seating areas and stocked kitchen.... All very lovely. They offer plenty of off street parking and are located just a block or so from the hustle and bustle of downtown. A hidden gem

Wow wow wow! Booked this book this place for my in-laws and they had such a great time. The service…read morewas so great and so attentive Rosa and Maria were really great staff and catered to my in-laws on whatever they needed. Highly recommended. I actually called to book another day because they loved it so much thank you guys.

Full disclosure, I did not stay at this hotel, I came for the day to go to the spa and lunch. My…read moreissues are mainly with the spa, not the hotel itself. I will say first, from what I saw of the hotel, it is nicely appointed and has great staff. I would consider coming back just to stay. Our lunch was also pretty nice. The service was rather slow, especially since we were one of two occupied tables for most of the time we were there (mid-week), but the food was very good and fresh/healthy feeling. Now, on to the spa. I chose the 80 min peptide lifting facial for $395. First of all, $395 is a price you might pay for a full service spa. This is not that. There is a tiny locker room with a closet sized sauna in it that could fit one or two people. There is one shower and a sink to clean up in. No other facilities. Second of all, the facial was nothing special to cost that much. I have better facials at home at my local salon, and usually pay less than $100. At the end of the facial the esthetician, who had just spent the last 75 mins cleaning all the gunk off my face and out of my pores, then proceeded to put a nasty tinted moisturizer all over my face! I asked her about it at the time, told her that I do not wear makeup of any kind, and even told her I was concerned about it getting on the collar of my light grey sweater. She just slathered it on. Told me if I didn't like it I could use a tissue to wipe it off! When I went to get dressed after my service I looked in the mirror and saw that I did in fact look like a tangerine. Thankfully I had some cleaning wipes in my bag, and was able to get it all off. So I basically wiped off $395 of facial in two minutes with a cheap drug store towelette. Great. So, basically, stay at the hotel or maybe trying out the restaurant, but avoid the spa!

We stayed here last year for my birthday and loved it so much that we decided to come back to…read morecelebrate my partners birthday and our anniversary. When we arrived (early) our room was ready, SCORE, and we were greeted with Mumm Brut. Such a treat. Nick and Raymond were so helpful during our check in. Raymond remembered us from last year and that made the experience so much more personal. Also a shout out to the valet/bell hop staff. They are so fast, friendly, and helpful! Really appreciate them! The room was awesome! We had steam shower and an outdoor shower which was an upgrade from our room from last year. The fridge is stocked with water and Boylan cola if you need a pick me up. Love the spacious patio and his and her sinks. We spent the first day at the pool, which was very quiet and relaxing. The pool bar was closed but not an issue because you can just call the bar and they will bring you whatever you need. Also LOVE the pool top views. The grounds of this hotel are so serene, with art installations! Unfortunately, our precious Toby (fur baby) had a medical situation there and our stay was cut short. We had 3 nights planned and only got to stay 1. I want to say a HUGE THANK YOU to Raymond, the front office manager. You made our decision to leave an no brainer and we didn't have any stress about not staying the other 2 nights. We will forever be loyal to Bardessono, due to the love and care that was showed to us by you that morning while we were in distress. Also thank you to the staff who was there on the night shift for parking our car when we returned from the emergency vet at 3:30 AM. While we were sad to leave we most definitely are looking forward to the next time we come back.

This was a hard review for me. It's Really nice resort! But I Came for a company event and the…read moreFood for the banquet was subpar at best. No seasoning on the meat, vegetarian ravioli had 3-4 raviolis in tomato water. Food could definitely use salt. There were so many nearly full plates going back to the kitchen! Whoever makes the desserts and pastries bravo every dessert I tried was great. Drinks were great, solid selection of beer. If I had just gone for the event and gone home this would be a 1/2 star review. The Bar in the main building was very nice and service was impeccable, and the entry way fire place makes for a great entrance. The Rooms were really nice, clean and really quiet. The service from pretty much every person seemed like they were eager to help and very friendly. The quality of the room and service from staff saved The Meritage from the awful, mass produced and unseasoned banquet food I was served. I would've liked to explore more, Maybe try an actual restaurant here but I was here for just one night and had to hit the road. It's a beautiful resort with an exceptional staff so I can at least recommend that much.

Checkin - we were there at 4pm for checkin, they said the room is in inspection and will be given…read moresoon. All the people who came after us for 1.5 hours were given a room. Peak time. Only we were left waiting. We waited for 1.5 hours and just stepped out. We got a message at 5:45pm that our room was ready, came back and checked into the room. Turn on TV and sign into Youtube, it freezes. Olive and Hay is so busy as an external restaurant, we didn't get a seat, guests are not prioritized. Neither is there room service from Olive and Hay. We couldn't sit down and have breakfast, we had to go elsewhere. Checkout is prompt, not given any additional time, because they had get the cleaning done. If thats the case, why didn't we get the room at 4? It just ruined our evening and trip to Napa.

FRAUD ALERT…read more Boyfriend & I came here on January 31st. We got massages which we paid the gratuity for that very day since we were charged right away. As of yesterday 2/27 I've been charged $86 by "The Inn on First" which I noticed immediately as either a mistake or fraud. I called them & front desk receptionist seemed very confused & even apologetic because of the fact I was there one month ago & not yesterday! I told her I would like to be refunded & she of course had to get the owner involved, understandably. The owner, Celia, calls me & already had a defensive rude tone to her voice which was confusing because of the situation. She claims that I had not been charged for the gratuity from the massages & that they had just now caught it & were charging me now. I told her that I know for a fact we had already paid for the gratuity based on the amount charged to my card which was the total cost of the massages including the gratuity. She argued stating my numbers were not accurate & that they again will be keeping my $86. I told her this is fraud & she knows it. & I will be putting a review on Yelp regarding this. She then changed up & said if I have an issue with the gratuity charge that I'll have to take it up with the massage employees as if they were a separate entity- which they may be but again, my credit card statement shows that it's "The Inn On First" that is charging me this $86 I responded to Celia by reminding her that this is HER BUSINESS & that she should be the one to resolve this! She responded by basically stating it's not her problem. Absolute fraud! We were intending on coming back and to this place soon but they lost our business & I'll be disputing this charge with my credit card company. CELIA YOU NEED BETTER CUSTOMER SERVICE PEOPLE SKILLS. Interestingly enough this apparently happens to people every so often here which leads me to believe we were targeted by her!

My wife and I stayed here last minute on a recent weekend. The place was great. We stayed in the…read moremain house. They couldn't have been nicer or more welcoming. We got champagne at check in along with fantastic cookies. The room was well appointed with a fireplace and private hot tub in room. The shower too was spacious, clean, and powerful. Overall the place checked all the boxes and then some. The breakfast was over and above our expectations. Fresh fruit and a delicious homemade muffin to start. Cold juices and hot coffee. Yogurt and granola. All before the menu comes out with a custom made hot breakfast. My wife got avocado toast and I got an omelette. Both came with house made potatoes and mine had an option for a variety of toasts to choose from. All delicious and a great way to start the day. Really grateful to have found this place and already thinking about when we could go back. Also, perhaps most important, it's walkable to just about everything downtown, including the oxbow market and all the restaurants and shops in between, of which there are many.

Cutest hidden gem in Napa! So glad I found this b&b. Bann means home in Thai, which is exactly how…read morethey make you feel when you arrive on property. The rooms are huge and spacious and very elegantly decorated. They also offer complimentary breakfast the next morning with your choice of food and drink. Wow! On a nicer day, there is an outdoor pool and sauna that can be used.

Devine place for Thai food tucked away in Napa located on the Oak Knoll Hotel property. A dear…read morefriend secured holiday brunch reservations for us, and the special entrees, tea and cappuccino pairings were decadent and enjoyable. The service was top notch! We hope to return and stay at Oak Knoll next time around. Thank you for a memorable experience! Note: Shared ownership with Osha Thai in San Francisco.