I contacted the owner of Royal Closets, Adam Kores, to rebuild my cabinets in the kitchen, and add clothes closets in an addition to my house. No problem. He showed up when he said that he'd show up, took the measurements of the project and said he'd be back to me within two weeks with options. It wasn't complicated. I wanted to modernize my kitchen with pull-out drawers and get rid of the old style shelving. I was also expanding my house and needed to add some clothes closets.
Adam and his business came highly recommended. My builder said that customers he sent to Royal Closet were satisfied and he did a good job.
Well, I never got to find out. As I mentioned, Adam promised to get back to me with options within two weeks. We hadn't discussed pricing and actually that wasn't an issue as I was prepared to go along with my builder's recommendation and wasn't getting competitive quotations.
He came at the beginning of January. I called at the end of January. "I'll get back to you with drawings by the end of the week."
I called again in Feb. "I'll get back to you with drawings in a few days. It's very easy as I just load it into my CAD program."
February passes by and still no drawings. Adam doesn't even have the courtesy to come to the phone. Promises that he made to get back to me have fallen by the wayside. It's now March and Adam still doesn't have the courtesy to return a phone call or come to the phone.
I guess my issue is that 1) Adam doesn't follow-up on his promises. 2) doesn't have the courtesy to talk to the customer 3) if he's too busy or doesn't want the job, he could be up front with me instead of making promise after promise, and wasting my time and his.
I was Vice President Technical for a major soft drink firm and responsible for hundreds of projects annually all over the world. Communication with your customer is paramount. Adam's communication skills are non-existent and his lack of response is a concern. His Administrative Assistant doesn't follow-up either. Her promises of "I'll get back to you" are as empty as the owners'.
My recommendation is to not use this business. I would have a concern that any project that he started would be a disaster from a timing standpoint. I cannot comment on the quality of his cabinets or his workmanship as he has abandoned the project midstream.
Beware of doing business with this company. They are completely unreliable. read more