Whoever gives this facility less than four stars is either naive to the assisted living industry…read more or is the competition. My sister has been at Brookdale Sterling for ten months and I never saw a better change in her quality of life and temperament! The associates wear genuine smiles on their face, and in a myriad of occasions proved to me they really care! Their food is really great and the amount of interesting activities is overwhelming and trumps my days at summer camp. I really don't think they can come up with a better environment for seniors and disabled people, than they present at Brookdale Sterling! It has to be one of the best assisted living facility in Northern Virginia!

This facility is located in Hagerstown MD. Our family member went there about 2 years ago. She…read morecould no longer stay at home due to many falls. It looked nice and pleasant at first with rocking chairs and friendly people. We thought it would be a good fit. She was excited at first with the restaurant atmosphere in the dining room and the dinner selections were good. Plenty of food and variety but later the quality went down hill. Many times they ran out of food or were served odd combinations. One time we observed a restaurant catering dinner because they ran out of food. On several occasions she fell in her room and there was blood on the carpet that was never cleaned. The staff had to be told to clean her filthy, stinky toilet. Many days when she returned from dinner she would find an employee in her room using her chair and her phone. Residents all had locking drawers for personal items and cash. Several times cash was stolen from her drawer. The family was charged extra money for weighing, showering, and transport to the dining area among other things. Towards the end there was very little contact with her from the staff her except for medication. When complaints were made to staff from the family regarding her being hungry or hurt, they would place the blame on the patient. Family members personally cleaned 2 bags of trash from her room. She was neglected to the point that she had her final fall and ended up dying shortly thereafter in the hospital. This wonderful deserved so much better.

I had to hire a care giver to stay with my mom 10 hours a day. Otherwise, her teeth would never…read moremake it in her mouth for meals and she would be lying in pee. Good luck finding someone to help. You can press the call button forever and no one is coming. My mother was a frail 91 year old with lung cancer. She should have been made to feel comfortable. Not sure what info they fed to medicare but she died 2 days after being discharged.

Do not send your relatives here unless you really want them to suffer! This place takes terrible…read morecare of their residents! They force residents to wait hours for a diaper change. Even when they do get around to it, the aids constantly complain that they don't have enough to do it. The food is terrible and the facility is not clean! Please see the terrible conditions when no one comes to change a diaper.

Working with this senior housing community as a pharmacy provider has genuinely been a great…read moreexperience. From day one, the staff has been approachable, and easy to collaborate with, which makes a big difference in delivering the best care to residents. The environment itself is positive. You can tell the staff truly cares about the residents. It doesn't feel transactional--it feels like everyone is part of the same team with the same goal.

this is a fantastic placer to live. The community is wonderful, and the staff routinely go above…read moreand beyond what you would expect to solve problems, celebrate special events, and make sure that the nice little things are done. The concierge service is particularly amazing!

I have lived here for a year and a half at Ashby Ponds. Amazing community. It offers everything I…read morehad hoped for and more! Best of all, I have a much more vibrant social life than I did in the 20 years we lived in the town we moved from!

Food quality has deteriorated and medical billing messed up even to the point of the medical…read moreadministrator laughing at me on the phone. My mother was at the first Erickson community "Charlestown" for 12 years and the administration was very well done. Think twice before choosing this for retirement.

The management And staff are certainly very friendly and helpful as well as very awesome and…read moreinformative as well. The grounds and buildings are well maintained, organized and and taken care of by the grounds crew. It is extremely very easy to get to from route 7 indeed.

From the owner: At Sunrise at Countryside, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Have not been here but did call for information. The staff was abrasive and unhelpful. I am…read morestarting to wonder if the 250 reviews on Google are real or based on the bad reviews they are written by staff. Surprised that the front desk was not able to answer any basic questions.

Ashleigh at Lansdowne is a terrific facility with lots of great amenities! The staff are incredibly…read morekind and caring. All residents are extremely loving with lots of stories to share

We brought my sister-in-law from AZ because of age-related challenges. Sommerset was the first…read moreretirement community we visited...and the last. The place is gorgeous and clean, the staff friendly and service-oriented, the management caring and competent. Here the residents rent month-to-month, with no astronomical deposits or forced long-term contracts. And the fees? Reasonable--and an excellent value. My sweetheart and I are SO happy we found Sommerset for her sister! Warmly recommended without reservation.

From the owner: at Sommerset, the liveliest, friendliest retirement community in Virginia's Sterling and Leesburg…read morearea. It's a rental retirement community with no long-term commitment, no entrance fee and no buy-in expense. Plus, unlike retirement communities that include assisted living, Sommerset is all about savoring new freedom to live. Enjoy gracious dining, housekeeping, a Wellness Center, an excellent staff and a scope of activities plus free transportation to your own doctors and to Sterling and Leesburg shopping that is simply unmatched by any other retirement community in Loudoun County.

Very disappointed. Tried for 2 days to get my wife (who had experienced a recent stroke) admitted…read morefor skilled nursing and rehab at the JOHNSON CENTER. No one seemed to care. No sense of urgency to process the request. If they didn't care enough to respond, then what would it be like as a patient?? Do not recommend Johnson Center!

Liked the military retirement community guest rooms, dining room, and private party room. Amanda…read moreseemed particularly personable and carrying at a 65th wedding anniversary on Saturday night. Food in dining room for Sunday brunch was tasty and well served. Grounds impeccable. Guest rooms well kept. Sorry to say not all seniors get such thoughtful care. Thankfully this place sets a high standard and seems to keep up the spirits of the residents. Been around say 20 years. Say 500 residents, many former high ranking military & spouses. Provides houses, duplexes, apartments, assisted living, rehab, nursing home level care, as needed.