Update - 2 days after expressing our concern to 'RN' Sharon and being told we had no choice but to pay the 10k for higher level of care, our grandfather was found on his bedroom floor bloody from a fall. We received a call from a caretaker who could hardly speak enough English to tell us what hospital he was taken to. We told her to have the RN call us immediately. It has been four days and we have still not heard from waltonwood higher ups or medical staff, including the executive director we asked to have contact us. We went to get some things from his place and saw the room had been totally rearranged, including bad attempts at cleaning up the puddles of blood from his fall. Please remember that our grandfather is immobile, and it is not like he could even roll or attempt to fall off the bed. I think there is a strong reason as to why Waltonwood is silent, and per my last review I can only hope families of residents and potential ones see this. read more

My parents moved into independent living in February. They love their one bedroom apartment, it's a nice size. Waltonwood has regular activities and the common areas are beautiful. It would be five stars but the food and dining room service is AWFUL. I emailed several times to the "chef" and director with zero response. Tracey manages independent living and she is very nice but not empowered to make any changes. For $6-$7k a month they can afford to pay their staff better and get a real chef. I live close by so regularly bring meals. Outside of the food the place is great. read more

I live in independent living. WW is probably as good as any, but, in any Sr living facility, you give up a lot of control while paying handsomely to be treated like sheep/a commodity. WW is considered 'upscale', but our food quality is poor and you are ignored if you object. Then, as a family owned private company, Senior Staff is constantly seeking ways to increase profits through fees, etc. l recommend that people stay in their homes as long as possible, then enter sr living at the assisted or memory care level. At WW Ashburn, staff and middle management are great: supportive friends!! Senior management, not so much. read more

An elderly parent was a resident for 3 years never having missed a rent payment and cooperating in an attempted mutually beneficial care arrangement in assisted living. Our overall experience was very disappointing. Throughout the 3 years our parent clearly saw that management at Waltonwood Ashburn does not truly care abiut the residents but rather is purely bottom-line dollars focused. When lapses and errors in services were reported, management only made excuses. Then when our parent gave notice of moving-out, they became cold, and tried to stick her with a sudden 4 care level increase to the tune of $4000 more per month. Ultimately we had to contact corporate headquarters seeking help, only to have the VP give a slick-wrotten letter, offering no assistance. Recently, in our community, by chance, a former employee at Waltonwood learned that our parent had been there, and immediately made a face commenting "they don't care. They are just there for the money". read more

Waltonwood is a high-end community that offers independent living, assisted living, and memory care. The resident care team is efficient and approachable and it's obvious that the care is above par. read more

I have worked with Sharon Prior over the last 15years, caring for mutual clients of mine (in home health care/ AL). In every instance, Sharon has proven to be an advocate for her clients: bringing incredible knowledge and experience, compassion - and when needed, a tenacious spirit to fight for her clients. Consistently goes the extra mile to make certain care plans are followed and that anyone involved with care for your loved one is doing exactly what should be done. She can also guide you through very complex medical issues that I've not seen many nurisng managers be able to navigate. She is very responsive, accommodating and a wealth of knowledge and skill. As a professional contractor working in numerous retirement and assisted living facilities, I can say with confidence that Sharon has open door policy with residents/ families and is always receptive to suggestions, recommendations that might improve the quality of life for residents at Waltonwoods. Silpa Mundru Care Manager/ Physical Therapist read more

I was a resident of Waltonwood for 2 months in 2023 and as it turned out, that was 2 months too long. Throughout my stay, I experienced numerous examples of subpar service and care along with inept administrators. Waltonwood's three administrators see nothing, hear nothing, and know nothing. While there were times the aides were helpful, unfortunately, this was not the norm. There were multiple occasions when a call for assistance (ex. to transfer from my wheelchair, attend to personal needs, to assist after I took a fall) took over 20 minutes for an aide to arrive. When I tried to address this, both an aide and the night-time concierge told me that the call button was for "emergencies only". The administration admitted that they were understaffed and at times had only one aide to approximately 30 residents. One of the administrators, "K", employs bullying tactics and can be retaliatory with residents. After I had a fall on the slippery floor in my bathroom, "K" was combative and hostile. My family member was present for this and witnessed "K's" aggression. To say she fabricates facts is a gross understatement and she engages the residents in her personal life. Her behavior is both inappropriate and unprofessional. The activities coordinator lacks imagination and is not open to resident suggestions. The resident morale reflects staff incompetence and residents, who enroll at a costly fee, deserve better. read more

My family is very pleased with the attentive care, support, varied activities, and overall positive environment Waltonwood provides for our father. He is thriving and enjoying time with new friends he has made there. The food is delicious! The activities in house are fun and entertaining. The celebration of his birthday included a specially made apple pie, a mini golf game with 2 of his grandsons, and me dancing with my dad who wore a crown as he was king for the day! My father also enjoys the weekly outings that recently restarted. Waltonwood staff is readily accessible, helpful and very communicative with the families of residents as well. -AR read more

After looking at 5 places, my MIL chose the Independent Living at Waltonwood in Ashburn. We also toured the AL side and found it to be to her liking, should she need it in the future. She also liked that it operates as a rental. She did not have to give them hundreds of thousands of dollars and lose a percentage when moving out. The apartments are very spacious and she has a great courtyard balcony. She has a one bedroom and everything she wanted to bring fit nicely without feeling cramped. Her bedroom is even big enough for a desk and chair as well as an easy chair. They include two meals a day with flexibility and she has enjoyed their educational seminars, bridge club, drama club, and has made some very nice friends. They handled Covid very well. Before she decided on moving there, they offered an opportunity to stay a couple nights and see if it felt right, and it did. read more

Went to Waltonwood for senior living for a parent. Community is gorgeous and clean. Definitely a warm feeling as we walked in, just felt like home. The staff is friendly and very imformative on the needs of seniors. I would highly recommend paying them a visit. You wont regret it. Thank you staff for a excellent experience. read more

We just selected Waltonwood and are moving my parents out of the other large Independent/Assisted living company in Ashburn. Waltonwood has everything you would want for your parents and the great thing is they don't nickel and dime you, many services are included! And no huge down payment- another plus. The facility is small but top notch and clean with everything you could want. I feel like my parents will be well taken care of there and if I need help, they are there for us. Food is also a huge improvement from the other Center. Seems more fresh and locally sourced, as opposed to coming out of an 18 wheeler food distribution center. So happy they opened up in Ashburn. read more