My father passed years ago and Ashby Ponds keeps sending junk mail addressed to him. He had…read morevisited the facililty but they were way overpriced and we decided on another facility. He had mistakenly given them his address and they constantly send junk mail about every two weeks and this has been going on for a number of years. Have called them repeatedly and asked them to remove his name from their mailing list and they lie and say they will but they never do. This has become very frustrating. Attached is a photo of the two latest pieces of junk mail I received within days of each other. If you plan to visit this place don't give them your address.

I have lived here for a year and a half at Ashby Ponds. Amazing community. It offers everything I…read morehad hoped for and more! Best of all, I have a much more vibrant social life than I did in the 20 years we lived in the town we moved from!

My mother has been at Tribute for about 7 years and the first two years were great and even their…read morehandling of Covid, although expectedly rocky, overall they did a good job, but the past three years everything seemed to change all in a downhill direction. They rarely return calls, particularly the nurses who almost never return calls. They actually moved my mother to another wing and did not ask permission which is required since as I've had Power of Attorney since my mother moved into Tribute and they were provided a letter of incapacitation prior to move in as well, although apparently none of the staff I spoke with were made aware. A staff person helped my mother get a new credit card sent to Tribute and the bill as well TWICE and Twice the credit card and statements could not be found and twice I had to cancel those credit cards and as a result my mother could not keep a credit card at Tribute. I'm the one that who pays my mother's bill using that credit card, but because of this staff member who manipulated my mother, the credit card was tied up for months. This all resulted in hours upon hours of time talking to the credit card company and trying to reach somebody at Tribute. The result was that this staff person was asked not to do this anymore. (?????) Given that many of the people residing at Tribute have memory problems, any changes need to be told to the residents multiple times and if it's a financial matter, than the people paying paying the bills also need to be told. The residents were told in a group setting ONCE, that if they are not on time to meals, their food would be sent to their rooms and they would be charged $10.00. My mother had no idea about this and thought meals were now being served in their rooms. They could have made a call to those who are late and say, hey, if you aren't at breakfast in 5 minutes you'll be charged a fee??? I thought this was ASSITED living. They also used to have a more relaxed system that allowed residents to get their meals anytime without a 90 minute period. Initially they were arranging for cars to take residents to back home from the hospital, but now I get frantic calls saying that my mother needs to go home and the won't allow them to take an Uber, so either you pick them up now or pay $150 for a ride home. So this "Assistance" was removed and suddenly we received an onslaught of forms to get flu, Covid and Pneumonia vaccines. The information required is mostly medical details that the doctor who attends patients at Tribute should know and we would not. At $9,000 a month, one would expect a lot more ASSISTED Living.

My mother is here. Loves her room so we can't move her, but this place is horrible. The direct…read morecare takers during the week are lovely but administration is horrific. I'm sitting here in the lobby waiting for a meeting that should have started 22 minutes ago. There is no leadership, no one in charge. They admitted my mom in one level of care and a month later increased the level of care (and cost) despite there being no change in her condition. It's a difficult decision when placing your parent into assisted living. Don't be fooled by the sales folks you initially meet with. All they want is your money. We literally have tried to voice our concerns in person and I am still waiting on this meeting to start. Maybe a bad review on yelp will result in administration following up with us.

We brought my sister-in-law from AZ because of age-related challenges. Sommerset was the first…read moreretirement community we visited...and the last. The place is gorgeous and clean, the staff friendly and service-oriented, the management caring and competent. Here the residents rent month-to-month, with no astronomical deposits or forced long-term contracts. And the fees? Reasonable--and an excellent value. My sweetheart and I are SO happy we found Sommerset for her sister! Warmly recommended without reservation.

From the owner: at Sommerset, the liveliest, friendliest retirement community in Virginia's Sterling and Leesburg…read morearea. It's a rental retirement community with no long-term commitment, no entrance fee and no buy-in expense. Plus, unlike retirement communities that include assisted living, Sommerset is all about savoring new freedom to live. Enjoy gracious dining, housekeeping, a Wellness Center, an excellent staff and a scope of activities plus free transportation to your own doctors and to Sterling and Leesburg shopping that is simply unmatched by any other retirement community in Loudoun County.

Working with this senior housing community as a pharmacy provider has genuinely been a great…read moreexperience. From day one, the staff has been approachable, and easy to collaborate with, which makes a big difference in delivering the best care to residents. The environment itself is positive. You can tell the staff truly cares about the residents. It doesn't feel transactional--it feels like everyone is part of the same team with the same goal.

this is a fantastic placer to live. The community is wonderful, and the staff routinely go above…read moreand beyond what you would expect to solve problems, celebrate special events, and make sure that the nice little things are done. The concierge service is particularly amazing!

horrible places dryers never work asking for year and they…read morewon't do anything about it it's horrible i have to do laundry in the laundromat in leesburg !!!!!

From the owner: Hessler Heights features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

Very disappointed. Tried for 2 days to get my wife (who had experienced a recent stroke) admitted…read morefor skilled nursing and rehab at the JOHNSON CENTER. No one seemed to care. No sense of urgency to process the request. If they didn't care enough to respond, then what would it be like as a patient?? Do not recommend Johnson Center!

Liked the military retirement community guest rooms, dining room, and private party room. Amanda…read moreseemed particularly personable and carrying at a 65th wedding anniversary on Saturday night. Food in dining room for Sunday brunch was tasty and well served. Grounds impeccable. Guest rooms well kept. Sorry to say not all seniors get such thoughtful care. Thankfully this place sets a high standard and seems to keep up the spirits of the residents. Been around say 20 years. Say 500 residents, many former high ranking military & spouses. Provides houses, duplexes, apartments, assisted living, rehab, nursing home level care, as needed.

-Upon move out found dead mice and flies in my mother's room…read more - dead mouse in what appears to be laundered bedding -alive flies in her bedding around rotten moldy fruit and feces. I will allow you to come to your own conclusion.

The Super Awesome dining room is well Maintained, taken care of and organized by the management and…read morecrew By The Way.

The management And staff are certainly very friendly and helpful as well as very awesome and…read moreinformative as well. The grounds and buildings are well maintained, organized and and taken care of by the grounds crew. It is extremely very easy to get to from route 7 indeed.

From the owner: At Sunrise at Countryside, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Disappointing management response to a serious security issue at Brightview Senior Living Dulles…read moreCorner. Three days after my mother's passing, while her family still had full legal possession of her apartment, someone entered using a master key without our permission. My mother's belongings had been moved and sorted through. A set of keys with an employee's nametag was left behind in the apartment, which I photographed. We also noticed that specific jewelry items were missing. When I brought this evidence to Brightview leadership, their response was dismissive and unprofessional. Instead of internally investigating the unauthorized entry or the left-behind keys, they questioned my account because I did not have "before" photos of the apartment and the jewelry. This heartless handling of a secure space during our time of grief was deeply traumatic for my family. Based on my experience, management did not take this security breach seriously, and I advise families to be extremely cautious regarding the security of their loved ones' units.

From the owner: Experience the benefits of an active, vibrant lifestyle at our new senior living community in…read moreHerndon and Reston, VA - Brightview Dulles Corner. Part of the $1 billion groundbreaking Innovation Center Station project in Northern Virginia, our new luxurious Herndon senior living community features Independent Living, Assisted Living, and Memory Care monthly-rental apartments with no large entrance fee. Our Herndon senior living community is Now Open!Brightview Dulles Corner in Herndon brings residents the benefits of a convenient location with easy access to shops and restaurants. Plus, residents will enjoy Brightview's exceptional care services, daily happy hours and events, and chef-prepared meals. Amenities in the community include a movie theater, pub, fitness center, salon, art studio, and more.