The guy in the produce area is very Rude.ask for help i said hello can you help me he said what you…read moreneed i ask could he help me with the Lemon he pointed to the bag and kept working i was asking about the boxes of Lemon he kept working totally pay us no mind this is the second time he been not help full if he is having a bad day stay Home if he is a lead he has awful service they call him KC .

I ordered from this place through Instacart. Everything was fine until I opened the crabmeat. I…read morethought i was getting jumbo lump, it clearly was not. Small rubbery looking balls in a can. First and last time ordering. I'll stick to the seafood department at my local grocery store. I paid almost $50 for a can of NOT CRAB.

I love this place but it's my secret. Enough said. Period. Find out for yourself if you're a…read moreserious cook who cares about the food you make and not the bougie brands of equipment you have in your kitchen.

My first trip to this place, i bought dough mixer on jan 19 2021,, Axis brand, The manger says its…read morereally good brand. I brought it home and it runs for no more than 5 second and it stopped that was evening, so I called next day and they said to bring it back , so they can look at it. Her name was Jennifer, she was very nice . So they said its fuse burnt out. I have no idea, its a brand new dough mixer and first day the fust burnt out, normally the other store will either refund money or give new merchandise. But they just replaced the fuse and gave it back to me. When i bought it this one didn't have box so i want to make sure its brand new. The manager said its brand new. but when i brought home there was scratch on the bowl , also the Asix brand name was just glued poorly just came off. I did ask the sales lady Jennifer about return policy she said there is no return policy. so Now i am stucked with poorly made dough mixer which is no use for me . 1 it don't do its job, it makes noise after few second once dough is bit mixed. i need to return this help me, thank you kesh shakya 202 213 8399

So..... I slid in here today with a 1-day membership pass to…read morecheck the joint out for the first time in...well... forever. It's everything I expected from food, to cleaning supplies, to culinary wear to you name it. I saw roasts the size of a small car's backseat. Just ginormous! It's a culinary and food prep paradise. All SUPER BULK sizes and prices to match. Turns out you can get in here with any kind of business and a tax ID number that's current... Or just the 1-day pass like I had. Could be roofing, non-profit, medical or whatever kind of business you have. I came by to check out some gyro meat, some desserts and a few other perishables. Spent about 20 minutes inside and enjoyed myself exploring real quick. I'll definitely be back to get that giant box of gyro meat lol. Parking is modest on- site. Cold as hell in the freezer department for sure.

I love to shopping there their vegetable is very fresh and so good. I love it. Everything is…read moreperfect, but the fridge is very cold. You have to be warm clothes.

Gilbert's was amazing. I needed to replace my old commercial refrigerator. They came out to take…read moremeasurements and recommended a unit that would suit out needs. They kept in touch every step of the way. They were able to remove the old unit and bring in and set up new unit. Both delivery men were very professional. I would use them again and hightly recommend them.

This place is a gold mine of neat stuff for your kitchen. I…read morethought Gilbert's Restaurant Equipment was strictly for the food service industry, didn't know they had high end cookware that you can't find in department stores.

I would not recommend anyone--especially African-American business owners or anyone expecting…read moredecent customer service--to use Top Restaurant Equipment or visit their store in Temple Hills, Maryland. My experience began when I inquired about an under-counter dishwasher I saw listed on Facebook Marketplace. A representative told me the unit was available and that I could visit Monday through Friday between 9 AM and 5PM. I clarified my interest and confirmed I could view it around 11:30 AM on a weekday. The only payment option given was cash, so I went out of my way to get cash and made the drive from Fredericksburg, VA--over an hour and a half in traffic. When I arrived, I expected a professional environment, but I was greeted by a man who spoke limited English and offered zero customer service. No greeting, no smile--just a cold "What do you need?" I explained I was there to see the dishwasher, and he seemed completely unaware of my appointment. Shortly after, I received a call from the sales rep stating the unit was in overstock and couldn't be brought down because their forklifts were blocked. That was news to me--and incredibly frustrating after such a long trip. I watched as the man walked off for 15 minutes, then returned to tell me he couldn't find the unit. He claimed it wasn't available--even though I had already provided the model number. When I asked about other dishwashers, he said, "We don't have any," multiple times, which I later found out was a complete lie. When I asked for a manager, I was told his boss was in China and that he was the only person who could help. He made me feel like a nuisance and clearly wanted me to leave. I sat at the counter while he stared at me in silence. After getting no response from the Facebook Marketplace contact, I decided to look around myself. The store is a mess--completely disorganized. Equipment is stacked to the ceiling, aisles are blocked, and forklifts can't even get through. It's a safety hazard and extremely unprofessional. While walking through, I saw two used dishwashers--the same ones he said didn't exist--proving again he was not being truthful. And the biggest shock: As I walked toward the exit, there it was--the exact unit I came to see, sitting plainly on the floor, easily accessible, no obstruction at all. I called him over and pointed it out. He had no apology, no explanation, no accountability--just another excuse. He claimed they couldn't get it to my truck. When I showed him I had a trailer and explained how it could easily be loaded using the ramp, he finally agreed, after all that nonsense. When I asked about the brand-new dishwasher I had seen, hoping they might offer a deal given the experience, he showed no interest in helping or resolving the situation. Honestly, this felt more than just bad service--it felt discriminatory. As a Black man, I felt unwelcome and disrespected the entire time. It seemed like my money wasn't good enough and my presence was a burden. This was a total waste of time, money, and energy. The service is terrible, the organization is nonexistent, and the attitude toward customers--especially minority customers--is appalling. Avoid this business at all costs. Zero stars. Unprofessional. Dishonest. Disrespectful. Do not waste your time or money here.

From the owner: We specialize in providing high-quality restaurant equipment and custom signage tailored to meet…read morethe needs of new and established restaurant businesses. What Makes Us Unique: 1. Comprehensive Solutions: From kitchen essentials to eye-catching custom signs, we are your one-stop shop for restaurant success. 2. Support for Startups: We proudly welcome new restaurant businesses, offering personalized guidance and competitive pricing to help you launch smoothly. 3. Quality & Reliability: Our equipment is built to last, and our signs are designed to stand out, ensuring your business makes a great impression. Let us partner with you to create a thriving restaurant experience!

We stopped by to have a look and they do have a pretty decent collection of dinnerware and China. I…read morebelieve they are primarily a restaurant supply place, but they do have a retail outlet, although not best suited for an individual retail purchase as they are pretty expensive but there are still some good deals to be had if you're looking.

The merchandise is great quality. I love snooping around for unique hostess gifts, pieces for…read moreentertaining and kitchen tools. The company is family owned and it is a great corporate citizen supporting many worthy causes.

I was very disappointed with the customer service I received during my recent visit…read more I stopped by to purchase six 20-pound bags of ice. Due to a spinal fusion and permanent lifting restrictions, I am unable to lift more than five pounds. I politely asked a lady (short, petite with dark hair who identified herself as the manager if someone could help me load the ice. Instead of showing empathy or trying to find a solution, I was told that she could tell me where the ice was but couldn't lift it for me. I explained again that I physically could not lift the bags at all. Rather than attempting to locate another employee, I was left waiting for approximately 45 minutes. What made the experience especially upsetting was the attitude. I felt dismissed and judged based solely on how I looked. Because when I asked, she actually looked me up and down. Her eyes scanned me as if to judge my ability to get my own ice. Just because someone appears healthy doesn't mean they don't have a disability or medical restriction. Disabilities are not always visible, and customer service should reflect that understanding. Ironically, an employee from the register--the same person who was there all along--eventually came over and loaded all six bags into my car without issue. Had that happened from the beginning, this entire experience could have been avoided. I shop at this location because it's convenient and carries products I need, so I'll likely continue to visit. However, I sincerely hope management takes this as an opportunity to improve customer service and provide better training on assisting customers with disabilities or medical limitations. A little kindness, empathy, and willingness to help can make all the difference.

Awesome customer service so friendly and accommodating especially…read moreRiley and Hunter! Great selection and prices, clean and organized.