LOVE this store! Great variety of products and staff is very knowledgeable about pet nutrition.read more

Prices here are significantly higher than online stores. I'm all for supporting brick & mortar…read morestores but it doesn't feel good to pay 17% surcharge to support a store. Additionally they charge 3.0% surcharge for any credit card without advising of such. If you don't mind paying in total 20% more for your pet supplies than online, then they have a good variety of products.

They don't answer their phone. If they do too often get disconnected. Understaffed and caliber is…read moreimmature! DDM

Review for Grooming Department: Great team of groomers. I…read morebrought in my foster Asha for a bath. She somehow got into some motor oil and got it all over herself (luckily she didn't ingest any of it.) After multiple washes I had given her I decided to bring her into the grooming salon to get professionally cleaned. Lauren, Bart and there was a third person (sorry I didn't get his name!) They were the most helpful and was able to squeeze in Asha into their busy weekend schedule. I was worried that they wouldn't be able to get a lot of the oil off but they cleaned her up really good. They also followed up with a phone call and provided me with updates on the progress they had made. Thank you guys so much for taking such good care of Asha. She's now home and enjoying a well deserved nap.

Staff really know their products. Really knowledgeable about the contents in cat and dog food and…read moreother pet supplies.. they carry all the top brand food available online and not in most other pet stores, including a very large dehydrated and raw balanced diets. They also have cat adoptions at their San Clemente store, 416 E Avenida Pico every Saturday from 12 to 3 PM. It's a great rescue that really knows their cats and kittens, Southern Counties Rescue.

This evening 3/23 I was visiting my favorite pet store to purchase the healthy pet kitchen and some…read moretoys for my puppy. I've been coming here for years and have had nothing but great service. This evening, a gentleman by the name of Sean was checking me out. I spent over $100 and he asked me if I wanted to purchase a $.10 bag. I agreed and he proceeded to tell me that the bags were very cheap. The bag instantly ripped right in front of him and I asked if he could put the goods into a new bag and he proceeded to tell me that he could not because the owners were very cheap and he would get in trouble so I had to walk out with over $100 worth of stuff in my hands while holding four frozen bags of food. This is not about the $.10 bag. It's the principal that he was not willing to help me over something he knew was cheap and cost pennies. Do we not teach good customer service anymore? This is sad because I really enjoy going there but now I may have to drive to the Laguna Niguel location.

Feed Barn really said "stop wrecking your bathroom and come over here"…read more This place is clutch. Super welcoming vibes like your dog is a VIP and you're just the plus one. The self-wash station? Game changer. No more clogged drains, no more wet dog zoomies all over your house. They got EVERYTHING--shampoo, conditioner, flea & tick stuff... I was lowkey waiting for them to offer my dog a spa robe too And the blow dryer?? Yeah, your dog walks out looking like they got a fresh haircut and a new attitude. Prices are solid, setup is easy, and best part... YOU don't have to clean up the mess after. 10/10, my dog smells better than me now.

Great healthy product and friendly service. Highly recommend Feed Barn for your pet's need!read more

Huge shoutout to Courtney at Pets Plus! I called this morning looking for a specific low-fat dog…read morefood for my pup, who can only eat special food due to dietary needs. I normally order from SquarePet, but my delivery wasn't arriving until Tuesday and I needed to get his food sooner. When I called, Courtney answered and confirmed they had the food in shipment, but it hadn't been checked in yet. She kindly took my number and told me she would call once it was available. Within just a couple of hours, Courtney called me back to let me know the food was ready and even stated she will save the cans for me. Thank you, Courtney, for the amazing customer service, kindness, and follow-through. You truly went above and beyond, and now my fur baby has the food he needs!

Luke at Pets Plus deserves a raise and promotion to store manager. He went above and beyond to help…read moreme pick out some healthy food and treats for my 18 year old cat. Not only was he knowledgeable, but seemed to really care. This kid is going places in life for sure. Thanks again bud. Regarding the store, it has a great selection of food, etc for your fur babies that you don't find at Petco or Petsmart. I bought this human grade food for my cat called "Smalls". It comes frozen. I just bought it yesterday (4/27) and my cat has already eaten more than he usually does and I might need to make it over there again soon.

Not a variety of reptiles. Was definitely hoping for more since the reviews looked good but was…read moredisappointed unfortunately..

Pete is awesome. Always so helpful every time I come in. Highly recommend. I have a bearded dragon…read moreand I am glad this place is here!!

Good fresh food, good for fussy eaters and my dog is so much more active and he is 13 going blind…read moreand hard of hearing but loves his farmers did food

Their dog food is freshly made. They are generous about providing sample for my dog to try. Also…read moretheir staff is knowledgeable about diets. I believe that they do custom diet when you bring in blood work and schedule a consultation with their veterinarian nutritionist.

I really wanted to love this place!! I took my Boston mix here for a nail grind. I booked an…read moreappointment ahead of time, and they told me it would be 15-20 based on behavior. I took my cutie Boston mix here and watched as they grinned her nails. As always, my girl was very sweet and just stood there as they did her nails. They charged me the full $20 and I was honestly quite shocked as there were no behavioral issues. They also seemed to be overbooked. Will not be back.

We love Pet Clemente!…read more We bring our Golden Retriever in for a bath about once a month. He's been at least 5 times now. He always comes home looking handsome and happy! He smells fresh for quite a while. Karen is super personable and great with the pup. She does an excellent job of trimming him up. We love the quality of work so much, we recommended them to my dad for his husky. Like us, he loves them! All around a well priced, great groomer. So happy this store opened near us!

We had a great experience with this rescue. They had so many kitties to choose from and they were…read moreso knowledgeable about them all. We just lost our cat of 13 years and were devastated. I ventured over to PetSmart during an adoption event and immediately fell in love with a black and white 5 month old. Took my hubby and son back a few days later and there was my little kitty but this time she had a roommate! He was just as cute and sweet and we all fell in love. What sealed the deal was the foster mom answering all our questions and taking all the time we needed with her. We adopted them both and couldn't be happier. They are healthy, well socialized and fun! Thank you Ark for our new family members. We love them so much!

The handling of the adoption application process is absolutely appalling. Don't put your kids or…read morefamily through this, it's heartbreaking. Volunteers aren't upfront & instead pass the buck to "the board" (Barbie & Robin) & keep you in the dark about the decision making until you find out the cat you're applying for has already been adopted (!) even though you were told in person that you'd "receive a decision soon" & that you were "first in line" once the decision is made. Then they backtrack & say they don't "hold" cats. I spent over an hour at PetSmart meeting 2 white kittens on Friday evening & talking with their foster Louise who was prepping me to take them home. We discussed how & when to introduce them to my 2 older cats, what kitten food they eat & more. Once I was ready to pay the fee she asked me to fill in the application. It felt like a formality since we'd already talked about integrating them & my husband & I got to hold them. Other people picked up their cats, took photos, & took them home. After filling out the form, volunteer Mary, who I'd never spoken to before, asked about whether I had a balcony. I gave a detailed description of our small covered master bedroom balcony, which we affectionately call a "catio," since we rarely use it & on the rare times I go out there sometimes my 7-year-old well-trained intelligent Siamese mix comes out for 5-10 mins under my close supervision. Mary asked if the balcony had a cat door & I said it does, and it has a cover to keep it closed & a wooden rod along the bottom of the sliding door so my cats can't get out. I also explained that I would remove the pet door completely since I was adopting the kittens & that we keep the bedroom door closed, so the balcony is behind 2 CLOSED DOORS. Mary's inquisition focused ONLY on the balcony. She never asked about my experience as a cat owner & foster, the cat-friendly setup at my home with multiple scratching posts, litter boxes, drinking fountains, cat beds, sunny window spots, or that I feed my cats premium food including human grade. As an experienced cat owner & foster, I completely agree that letting kittens anywhere near outdoor access would be INSANE, especially white cats, & yet that's how I was treated - like I was reckless, irrational, & untrustworthy. As Louise got ready to take the fee she checked with Mary & Mary whispered something, then I was told my application needed to be reviewed by "the board," spoiler alert - thats code for declined. I later got an email from an anonymous person saying my application was declined specifically due to concerns about the balcony. I wrote back assuring the balcony would be off-limits, describing my donor & fundraising work for cat orgs, experience fostering & my safe, cat-friendly home. I fully understand the need to vet adopters, but Mary's alarmist approach left no room for context or seeing me as a reasonable, responsible person. EVERY new pet adoption requires adjustments & I was fully willing to make them. 10am the next morning as adoption opened, I said hi to Mary & the first thing she said was "I don't think the 2 white kittens are coming in today, but there are plenty of other cats that need adopting". So I wasn't allowed to adopt the only 2 cats I actually wanted? How mean. I knew Mary was lying because foster Louise told me she'd be in at 11am. When I saw her she explained that past adopters had left cats unattended on balconies & they'd fallen or disappeared. I assured her this would never happen since the balcony is behind 2 closed doors. Board member Barbie pulled me aside. Even after I repeated that the balcony would be OFF LIMITS she insisted on seeing a photo of it, which I supplied. She said it wouldn't be fair to my existing cat not to go out there anymore. I explained he rarely goes out & has lots of other window seats inside. I showed her photos of my rescued cats from Downey shelter full of dust, disease & fleas as kittens + recent photos of them thriving & happy. She said "your caretaking ability isn't in question, it's about the balcony." She told me she'd "let me know the decision soon." Earlier Louise had said I'm "first in line" after a decision is made. I left in tears, waiting 2 hours with no response. When I returned to check, Mary saw me & whispered to another volunteer. Seconds later, a a volunteer told me with a goofy smile that "one kitten had already been adopted and is being picked up tomorrow". She said they "didn't know" I had an application pending on that kitten, but later admitted Barbie & Louise allowed it to be adopted. My family is devastated by this carelessness & we have missed a once-in-a-lifetime opportunity to adopt 2 white kitten siblings who were look-a-likes to our adult white siblings. This organization jumps to conclusions, fails at basic communication, passes the buck & takes satisfaction in turning you down & redirecting you. "We're just volunteers" is repeated often, as if absolving them of responsibility.