They don't answer their phone. If they do too often get disconnected. Understaffed and caliber is immature! DDM read more

Review for Grooming Department: Great team of groomers. I brought in my foster Asha for a bath. She somehow got into some motor oil and got it all over herself (luckily she didn't ingest any of it.) After multiple washes I had given her I decided to bring her into the grooming salon to get professionally cleaned. Lauren, Bart and there was a third person (sorry I didn't get his name!) They were the most helpful and was able to squeeze in Asha into their busy weekend schedule. I was worried that they wouldn't be able to get a lot of the oil off but they cleaned her up really good. They also followed up with a phone call and provided me with updates on the progress they had made. Thank you guys so much for taking such good care of Asha. She's now home and enjoying a well deserved nap. read more

PetSmart - Pet Training Near Me - San Juan Capistrano, California

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I love this store very much because I love the cats, the dog toys, and cute Guinea pigs. read more

PetSmart - Monsters Inc. toys for dogs. - Pet Training Near Me - San Juan Capistrano, California

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Got our little puppy groomed here and they did a really good job. We had a coupon so it made it a little cheaper. It took about an hour or two, and they called us when he was ready for pickup. read more

PetSmart - Freshly groomed - Pet Training Near Me - San Juan Capistrano, California

Their groomer, Finch, is one of the top groomers in Orange County! Finch takes it slowly and calmly with my 2 old boyz. Their work is thorough and extremely careful not to nick any bump. I only wish i had found them sooner. The plus is that the super Vet we now see, Dr. Ryan Labang, is right next door. This Vet + Groomer combo is perfect for our boyz :) read more

I think it was a manager, Drea that helped me. Her customer service is amazing and her knowledge and patience with helping me find the right dog food for my girl was incredibly helpful. Thank you Drea, I appreciate your time and help, my pup loves it! read more

Avoid this place like the plague. The website says walk-ins for nail trim, but after being rudely told to wait outside for 10 minutes in the heat, they finally inform it's by appointment only! NOT what the website indicates to do. These people are incredibly rude and I wouldn't trust them with my fur baby. You have been warned! read more

I tried to buy a goldfish for my son after his feeder fish died a few days ago. We even got a 3 gallon tank with a fish filter and pump, after being lectured about gold fish needing a bigger tank the last time we were in. Today, they refused to let us buy a gold fish. They sold me a feeder fish again instead. I would not recommend anyone going to this store, as they want you to buy a 25 gallon fish tank for a gold fish! read more

Their customer service is appalling in the grooming salon! They are rude and decided because my dog is old and gets nervous when he is groomed that they will not groom him anymore. Even their manager told me I can. They think they are vets and experts when it comes to dogs health. My vet has done numerous tests on my dog and has cleared him of any heart or lung issue and any health issue. I guess they feel if they don't like you the owner for some unknown reason, or your dog is old and grooming him is too much work, they refuse. It's appalling that even giving them veternarian clearance to be groomed is not enough. These girls are know it alls who love to refuse customers! Just to show their power and their infinite veternarian experience, though they have none! read more

This is a wonderful store with awesome employees. Jackson helped me and was knowledgeable, friendly, and resourceful. The store is huge and if they don't have it, you probably don't need it. NOTE:, PetSmart was far superior to a nearby Petco, where we will not be returning. The manager and an employee were most unhelpful. In addition, this PetCo had meager offerings. We are not locals but this is the third unsatisfactory SoCal Petco experience...three different locations. Go to PetSmart! read more

Highest marks for the veterinary staff! Not only did they accommodate me on short notice for an acute and somewhat urgent concern; everyone who helped me was attentive, knowledgeable and communicative every step of the way. Furthermore, they seamlessly adjusted their approach and protocols to help my timid dog feel safe and comfortable. You can bring your pets here confident that each and every staff member will provide you and your beloved pets with proper care from skilled and well- trained professionals who truly love animals and have your pet's best interest in mind! read more

Susan did a great job with our new puppy Rex. Rex is only 14 weeks old & breed is shitzu. We are very happy, Thank you so much can't wait to be back :) read more

I think the grooming department is grumpy and arbitrarily they raise their prices depending on whether the pet has hair knots. This is even after I asked to just shave him. They also just make you feel bad about it. I take my dog walking on trails and to the beach. He will get tangled! read more

I took my 5-year-old Pug to Petsmart to get a bath and have her nails trimmed. As soon as I brought her home she started to limp and would not put weight on her left front foot. It was so sore we could not touch it. I called Petsmart and gave them all of the details and they have not called me back. I had to take her to our family Vet to get it checked out. $380.00 later she has a sprain of one of her toes on her left front foot. They gave her a steroid shot and some pain relievers and she is doing better. This happened at Petsmart on Tuesday the 9th at 3:00 pm and they have not called after I filed a complaint. They know who I am!! I no longer trust them with any of my animals. Chuck read more

I am very disappointed. They do not do a good job of explaining services. They insisted I shave my dog. She had a little matting. They did not offer to comb and told me to cancel my appointment take her home and comb her out myself. I asked if they could leave her mane a little longer like an inch and then it would be easier to comb out. She refused to do that. My Pomeranian looks silly. I received no compensation they said they can't bathe a dog if it has matting. The groomer did not tell me that and then claimed the groomer was pretty experienced but they would retain her. She did not tell me that was their policy. The damage is done . I'll never go back. This is terrible customer service from the Shanna (The Salon Leader). read more

I had to swing by to an impromptu visit to this location next to Costco and Staples off Doheney, in SJC. I didn't have an appointment and I need to give a Shout out to Ryan at the Grooming Salon for taking a moment to help assist me with my pups nail grind. My love bug likes to be held like the spoiled brat that he is, and his paws find his way onto my chest area. If the nails are long, especially those dewclaws, it scratches me and I looks like I got attacked by a crazy cat. I came in a few days ago to this location and Ryan was accommodating to see that my pup was able to get his nails cut and rounded using a dremel. Thank you for doing an excellent job on his paws and accommodating towards my needs. I appreciate this, as Ryan was about to leave and it had been crazy raining . This was my first time at this Petsmart location, and even though they don't have a Banfield Vet onsite, they still have a grooming salon and inventory sufficient enough to cater to my needs. In my experience, each location is different and level of service can be different. This is my new favorite location. Even if its a bit farther than I usually drive, but totally worth it. Thank you RYAN again for your kindness and superior professionalism towards my love bug. I will definitely come back to this location. You Rock. read more

Took my 2 year old pup here for grooming service and oh boy it was not a pleasant experience. As a former groomer, these 'groomers' are poorly trained. Not only that, but they lack the communication skills to not listen to a customer giving them notes for a sensitive dog. As a result, the groomers and managers blamed my dog for being 'unfit' to be there and am not welcomed back. On top of all that, I had to take my pup to the vet next door which of course I was to blame once again.. PetSmart is a joke, if you want to have a god-awful experience while your blood pressure boils look no further... read more

Stop keeping beta fish in cups. Put each one in a tank like they deserve. They're living creatures and looks so miserable in such a small container. I understand people may see them as "just fish" put they deserve to be treated well. I understand they can't be all put in one tank but they all deserve more than a cup of living space. read more

PetSmart - Pet Training Near Me - San Juan Capistrano, California

Took my shi'tzu to get groomed, first time in the store. The girl grooming her was nice. Calls me 2 hours later & says "I can't groom her anymore, she has mats & isn't letting me cut her hair." My Dog is 15 & has only a few teeth left. I've been taking her to get groomed without problems since I've owned her. She left her in laughable shape. My neighbor noticed the shape of my dog after the cut & said, "That should go viral". You'll understand why after looking at the pictures. read more

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Took in a fluffy golden doodle, got back a shaved squirrel that was skinned in some spots. Absolutely the worst groomers I've ever encountered. When I first got there they told me she did great and was an angel, and then they'd have her waiting while I paid. Went to pay and they brought her out extremely excited. While I was loading her up in the car I noticed she had a large bloody spot above her eye. I took her back in to ask the groomer what happened and she changed her story and said "oh yeah I forgot to tell you about that, she was acting wild and must have hit her head and scraped it on something, because she wasn't bleeding when I cut her..." my dogs 5 years old and usually loves the groomers. Doesn't fight or lose her mind and loves a good spa day. Plus to now all of a sudden remember when I'm confronting you about it? BS. Called multiple times and get the run around and still can't get ahold of a manager. So now she's scabbed up and itchy from the hack job Ashley did. Thanks petsmart. read more

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I would like to thank Susan, Aleah, Ashly, Ashley and Arianna for the wonderful, care and hospitality to my Chihuahua and me. They are always helpful with Dog care and very efficient. The grooming for nails are always done to perfection and they were able to advise me on warnings about flea products and good solutions. For sure they are the best around I know of. Highly recommended. Pure professionals! Thank you Ladies and God bless! read more

Extremely rude staff. Groomers have no idea what they are doing. Do yourself a favor, don't bring your pup here.

I mostly shop here for my dog, but I sometimes walk around the fish and little critters area just to look at the animals. The store seems to be organized and clean, which is always a good sign. It seems to me that there is always something on sale here whenever I stop by, at least for dogs. I was able to get a 6 month supply of flea and tick treatment on clearance and I couldn't stop myself from coming home with a few dog toys and clothes on clearance as well. I don't know why the flea and tick treatment were on clearance, I looked it up and it was supposed to be a good brand. It works really well for my dog and we've had no problems with it. Unfortunately, Petsmart doesn't carry many of the healthier and higher rated food brands for dogs, which is still fine since I could get a giant bag from Amazon anyway. They do carry a bigger selection of food than the grocery store and has all kinds of remedies for most pet conditions. I even bought my fish an over-the-counter antibiotic treatment from here once. Customer service is excellent, at least for the cashiers and for the dog trainer. Some of the attendants at the fish area seem to be overwhelmed somehow. It's weird because it's not like it's a busy area of the store at all. And fish aren't at all overwhelming. They literally stay in a tank while you get yourself together. Anyway, I want to mention that Ryan F, the trainer at this Petsmart location is amazing. My new puppy came in here with me a few months ago. She is super wild because she is just way too enthusiastic and has crazy energy. But Ryan saw us, and probably sensed my frustration of not being able to control my dog. Within minutes, he was able to calm her down and behave. He taught me a few things within that small time frame and really made me want to sign up for training with him. I gotta admit, we haven't signed up yet. But Ryan really connected with my wild dog and proved to be a natural at it. He was professional, calm, and very knowledgable. I'll update this review after we do a few training sessions. If my dog doesn't get kicked out for unruly behavior, that is! read more

PetSmart - Dog training classes - Pet Training Near Me - San Juan Capistrano, California

Had to take my dog there repeatedly to get the Santi area performed two times. Spoke with the grooming manager and when I complained about what happened she pretty much laughed in my face over the found. I would not recommend going to this place for your dogs grooming. Bad service, unprofessional staff, unqualified groomers. read more

I will say I am a big fan of the Petsmart establishment but when I went in to this location today, looking to get a fish, I was horrified when I saw more than half of the betas living in these awful water conditions it just saddens me to see all these beautiful fish that have the potential of being bought But are just left in filth. read more

PetSmart - Live beta fish - Pet Training Near Me - San Juan Capistrano, California

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The staff is very friendly and personable. The store is clean and has a lot of products to choose from especially when I am shopping for my cats and dog. The Halloween costumes are adorable! I chose a Halloween T shirt for my chihuahua and he likes the toy selection too. The staff always greets you and your pet. We really enjoy visiting our local pet smart. Thank you staff at the capo beach store for your genuine love for the animals! It shows!! read more

I don't really like writing bad reviews, but this bad interaction left my daughter in tears. They host cat/kitten adoptions every so often and today we went in to look at the cats and buy some dog food. My daughter asked me if she could hold a cat, I guess the male adoption attendant overheard because he told us as long as we sanitize our hands it was fine. So in front of him we sanitized and grabbed a kitten. We were careful and I even had my daughter sit down to hold the kitten to make sure they were safe. Well a very rude older lady came over and asked us if we had just grabbed the kitten out of the kennel to which I replied "yes, I thought that was ok?" She looked at me like I was stupid and said in a condescending tone "well you had to have sanitized your hands, and are you even looking to adopt?" She didn't care to let me reply (and yes we are looking to adopt) before telling us it was "an adoption event not a petting event" And telling my daughter she can't touch the kitten. We just walked away at that point, but I felt very belittled and hurt. I don't know if she was rude because of the fact we're dressed for chores around the house, because we're you f or because I'm Mexican, but I can't believe the Ark of San Juan would want this lady being the face of the adoption event. read more

Went in yesterday, and saw two male robo hamsters housed together. They were fighting intensely and one was bleeding pretty bad. When I told the employee they didn't seem to care, but took the bleeding one out. They also had Syrian hamsters housed together which should never happen. read more

I had tried PetSmart grooming many years ago and was not that impressed. However, a year ago, I started taking my sweet little rescue terrier mix to be groomed because I have a friend who raves about the good service PetSmart San Juan Capistrano provides. I now won't go anywhere else! Ryan does a great job with bath & brush. My little girl can be fearful at the groomers, but she loves Ryan! Shannon and both Ashleys are great with cut and style. Not only does my pup look great, but I find Petsmart to be budget friendly. read more

Went to this store for the 1st time today, will definitely be coming back. The sales person Draya was so helpful and really knew the merchandise and about cats. It's so nice to be in a place that people are so knowledgeable, And with a wide variety of merchandise. I highly recommend this store. read more

Lost my wallet last week and everyone I talked to was incredibly helpful! The manager reviewed the security footage to determine that I did have it as I walked out of the store. Apparently, I dropped it the parking lot and the night cleaning crew found it in a shopping cart. Because I left my info, they called me back the next day. Everything I had in the wallet was still there!!! read more

We took our large dog to get groomed and it went Great he was happy and clean. Then we went around a month later just for another trim. And the next day after his appointment he had burns and irritation all over. His skin was bright red and inflamed in multiple places. read more

PetSmart - Pet Training Near Me - San Juan Capistrano, California

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I went to two training classes, beginner and intermediate, with my pitbull puppy. Sarah was so great! She was super helpful with all of my questions and was great managing the class of dogs. I would definitely go back for another one of her training classes. read more

I have never left a review before, even if something was quite bad as I always try to give the benefit of the doubt. That being said, please (for the sake of your animal) do not bring your pet here for any grooming services. I do not believe these people are properly trained, nor do they have any care for the animals (at least the woman who had my dog did not.) I got my dog back from getting anal glands, ears and teeth done and was told he had bit her, "pooped all over" and was acting out. My dog has never bitten anyone and has not gone to the bathroom inside since he was a puppy (he is now 6) so when I hear this behavior, it is a red flag as my dog does not behave this way. This is a direct reflection of how the "groomer" handled my dog. Upon walking in the door to get him, he was choked so badly by her pulling him back as he was terrified, his eyes began to go blood shot as there was no circulation, shaking and soaking wet. I was charged almost $50 and nothing was done to my dog. I just left Julie's Pet Grooming in Rancho Santa Margarita to go for my second attempt at getting these services done and was told the anal glands were in fact, not done, and my dog behaved wonderfully. He came back calm, relaxed, dry and now comfortable. Also, don't run the vacuum in a confined place such are your grooming room and walk the dogs past as if it would be, by ANY MEANS, calming for them. It's common sense and the grooming staff at this Petsmart does not seem to have that. read more

First of all let me just see that the people who work in the fish department aren't the nicest of people. I walked in there and wasn't greeted for about a good 10 minutes at least the person who works at the cashier was nice enough to say hello. One of the people who worked there she was very rude and almost refused me to buy a fish because she was concerned about the safety. Of the fish when I've had aquariums since I was 16 years old so I have experience with what type of fish can be mixed with which one. So I went to the pet store over the weekend of December 5th and I noticed that one of the tanks that had silver dollars in it it had ick. All of the fish had white spots all over them so I told one of the people who worked there and told them that these fish is sick they should be quarantined and he gave me a snooty remark saying oh you know sometimes the fish come in sick and just blew it off and didn't do anything he was rude. So I ended up getting some fish even though I knew there was a tank that was sick and I know all your tanks are connected together so I took a chance and got the fish. I ended up buying about six or seven fish and a couple of days passed and I noticed that the fish that I got from PetSmart now have the same sickness they all have white spots all over them. So in my opinion I wouldn't shop at this location the people there are rude! The young kids there think they know everything including the older man who works there things he knew everything and wasn't very nice. I will not be shopping there again. I've had this new thing for 2 weeks now. I don't like going in there because this one person was rude and pretty much didn't want to give me the fish read more

PetSmart - A baby angelfish has ick - Pet Training Near Me - San Juan Capistrano, California

Came in on a Sunday afternoon to get cat food and liter. Not much of a selection for a new litter pan. Cashier at the time, was rude (young girl with bleached blond hair)did not even greet me, have eye contact, or say thank you, or anything after handing me the receipt. She happily greeted the older gentleman behind me. Not sure why she acted this way, I was pleasant to her. read more

My brother had an appointment brought his dog to be shaved they didn't do it over the course of 6 hours no call nothing telling him it wouldn't be done. He goes back the next day they comped him for it interesting customer service they have. At least Tasha will be cool now! read more

PetSmart - Tasha got shaved! - Pet Training Near Me - San Juan Capistrano, California

For all you pet needs. This place also has pet adoption days. The facilities look clean and the staff helpful. read more

PetSmart - Pet fun - Pet Training Near Me - San Juan Capistrano, California

Training Review! Ryan Furlet is an absolute angel when it comes to dog training. He is so calm and gentle and can really understand dogs. He trained my husky, Kobe, but more so trained me to understand Kobe's behaviors so i'm not left wondering why he acts a certain way. Kobe LOVED him and I am so grateful for everything he did. read more

PetSmart - Beginner graduation class - Pet Training Near Me - San Juan Capistrano, California

Never enough cashiers on hand. There is always a really long line to buy anything. Now I will keep writing because yelp wants me to.