A young man name Christian at the rewards center satisfies me as a customer service . Just want is…read moresupervisor know that . He's always a great help

Very bad customer service. Do not waist your money with this company. Luan Blake is quick to jump…read morefor her 10% but when the tenant needed battery replacement on the smoke detectors to the unit she was renting from us, Blake contacted us owners to drive 34 miles to replace the batteries ourselves, She even contacted us for a removal of a water beetle. The day we notified them that we wouldn't be renewing with them, they terminated the contract that same day. This company didn't even wait until the end of the contract which was about 1 week. As of right now we are still waiting to hear back from them even though we have tried on multiple occasions. This is in regards to us getting our key and our control back for our property.

I can't thank enough Mesa properties/ Verenice and her team for managing my properties for the…read morepast 6 years . They always go above and beyond to make sure my property is being taken care of while trying to keep expenses as low as possible. Mesa property is so honest and trustworthy , they are all about taking care of their customers . I highly recommend Mesa property ! They are the best

Working with Mesa Properties was truly one of the best experiences we could have asked for during a…read morevery emotional time. After my husband's parents passed away, he inherited the home he grew up in--a place filled with so many memories. We had never owned a rental before and felt completely unsure of where to begin. From the very start, Mesa Property gave us reassurance and peace of mind. They walked us through the process with patience and confidence, and we could tell their system was thoughtful and well-established. Esteban and Verenice, in particular, showed such genuine care and compassion. They understood how much this home means to our family and treated it with the same respect and attention as if it were their own. That meant everything to us. By the end of the process, we didn't just feel like clients--we felt like family. We are truly grateful for their support, guidance, and kindness during such an important time in our lives.

Not a good experience as a tenant. I rented one of their homes in Hesperia for 1.6 years. The…read moreelectric panel was old and needed replacement. Frequently, my family and I were without electricity in various parts of our home. When a handyman was called out, he told us that it was a safety hazard to live in the house with those electrical problems. However, they never did resolve the issue. There were other instances like this, like the insane amount of mice droppings we found on top of the dishwasher before we moved in. Having to defend our case to get simple things repaired or replaced became too redundant and a bit humiliating so we eventually moved out. As a real estate professional myself, I couldn't recommend this company with a clear conscious.

Beau is amazing. Loved when we rented a house from him. Have a great overall experienceread more

Had to do a work order for something today, they were on top of it! in less than 24 hours I had an…read moreentire new hot water system that was professionally installed, with an amazing tech!!! Thank you guys so much!

This is the worst rental company I have ever worked with, would not speak to us by phone. My…read morehusband is a veteran and they even were very unprofessional with us and lied and told us that they got a hold of the owner and he said no to a pool, they never spoke to them and threatened to evict us. They are such a bad rental company if you don't have to work with them don't. You will lose your money. They try and keep it and charge you for everything. they charge you a monthly fee for filters that they never showed you how to do the installation even after they said they were coming to help. They do nothing but take your money. This is the worst company. They were so bad that they lost the contract with the owner because of their lying and rudeness..

Greg has managed multiple properties for me for the past 4 years and he's been a lifesaver and a…read moregreat member of the team. He has an easy can do approach when issues occur and it's always a pleasure to work with him to get those solved. He always makes himself available if any questions or concerns come up and if he's not available, he gets back to me usually within the same working day if not next day. Definitely someone you want on your team when you're entrusting the management of your valuable property. I wish he covered more area so I can have him manage other properties I own outside of his zone. Thanks Greg!

I am an owner and I deal with a lot of property managers. If I can use 3 words to describe…read moreprogressive property management, I would use "drag", "ghost" and "cheating". Unitiey and Cecilia are the two leasing managers I worked with and they suck. I'm risking my payout by writing this. I still have not got a penny from ppm after a week the cashier's check was deposited to ppm's account. Unitiey did great photos and great listing description and hosted 2 open houses and was able to locate a tenant for me within 3 weeks. I acknowledge her effort and give her credits for great marketing skills, but I scold her for missing most important point of being an owner's representative. She 1st didn't send out an inspection report before releasing keys. And I was told she would send out on 2 days before moving in. 2nd she released keys without my approval and without a renter's insurance policy in place, which were all agreed upon in lease. 3rd she omitted checking the interior of appliances and omitted dirty and unclean conditions of the fridge and then later on after moving in told owner it's "damages" in her inspection report sent 5 days after moving in .this is ethical issue more than breach of fudiciary duty. If she knew the issue, whyndid she release the keys unauthorizedly? if she omitted the issue, why did she use tenant's provided photo in her report. She is literally cheating on her inspection report. During the process, she asked me to reduce price because people is withdrawing their application, and 20 minutes after i said fine, let's reduce price, she told me ok, we have an application. She literally withhold that application information to push me for price reduction. When i confronted her boss about this, her boss explained that those 2 candidates didn't meet my qualifications requirements because I prefer dual income and no pet. I 'm like, they have 680 plus scores and have 3x income and they have enough qualifications and visited open houses. they are way better than the recommendation she made which had 2 collections and 634 fico. She even missed 1 collections from this candidate and she calls thos 680 plus one not "qualified " ? Cecilia's story is simple. she is a ghosting expert. Last week, because of unitiey's ommition of the fridge condition, tenants wanted to have a replacement fridge. So i drafted the fridge addendum and asked tennats to sign. One signed last week and the other one hasn't. I constantly asked her to remind tenants to sign promptly so we can move forward with an agreement and tenants can have the new fridge. From friday to today, no response from cecilia and my movers showed up at the door and wanted to have access. called her texted her and again, no response. had to call her office front desk to get connected to her and again she said she doesn't know about the signatures. I had to drop by and we heard water is running inside of the home, side gate was open, and water meter was running and had to text her and advised her this is an emergency situation. we got in after notifying her. and she then texted me I didn't give her 24 hour notice. Come on, imhave been asking for approval since last friday and she ghosted me like forever . i am done with progressive. btw, when you have minor issues and you need help. the entire office was just silent and owner would ghost you as well. Deven was the only one that can actually get things done and tried to help. he had to jump in to draft the lease and unitiey and cecilia would play ghosting whenever i really needed help. I mean, tenants are great qualified tenants and what they asked are reasonable and understandable. they were filtered off by progressive and I basically did all the screening myself because progressive failed to do their job. Btw, progressive sent me termination notices after their own omissions on inspection. I said fine, I'm gonna terminate you and are you open to do it by end of this month? deven said fine on the phone. When i actually switched the pm, cecilia said you didn't give me proper notice. I'm like, what the ?!! you terminated me and now you are complaining i didn't notice you..

This has truly been a great experience. This was my first time working with Provest, and Melanie…read morewas absolutely amazing. She was incredibly kind, responsive, and supportive throughout the entire process. I sincerely appreciate all of her help and guidance. Overall, it was a wonderful experience, and I'm very grateful.

Super fast with replying and very helpful !melanie and brook were both great at handling my caseread more

As a owner, I've trusted vantage to manage my property for years and couldn't be happier. Chris and…read morethe team are responsive, transparent about costs, and quick to resolve tenant issues and maintenance requests. They stay on top of lease renewals, rent adjustments, and local regulations.

As both a renter and a landlord for almost 40 years, I have to say that I was deeply disappointed…read morewith my interaction with Vantage Property Management. While the initial month was positive when my daughter rented a property under their management, things quickly went downhill. This reached a nadir over the final two months of the lease. A number of charges were posted against the account. While I can appreciate that utilities need to be paid, I don't understand how it is possible that an entire year of charges accumulated on the management's end without any notification to the tenants. It is inconceivable to me that any company with cash flow controls would let this happen. Further, I never understood why some miscellaneous magically appeared on our bill. As an example, we were asked to pay a $100 charge for "stucco." There was no accident. There was no damage. This was suspicious. Another example of this company's bizarre management of funds is that our family received a legal eviction notice AFTER our daughter (and all her roommate) had moved out of the unit. HOW DOES THIS HAPPEN?!?!?! The final straw occurred three weeks after vacating the rental unit. There was a $1300 charge against the deposit for painting. This was after getting the "all clear" from the management during the move out inspection. How is it possible that routine expenses should be charged against our deposit. Watch out for this company and be very, very cautious if you either rent from them or engage them to manage your rental property. If the way they pay attention to their cash flow is any indication to the way that they pay attention to the properties, look out!!!!! I would NEVER ever have anything to do with them in the future.

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

I booked the "Home in Big Bear" at Sky High Cabins through Airbnb and I am leaving a review based…read moreon my experience. The home is in a nice area of Big Bear Lake and looked beautiful in the listing photos. Unfortunately, our experience was very different, particularly regarding cleanliness and comfort. We found ants around the kitchen sink, on the counter, inside board games, on the floor, and even a dead ant in the refrigerator. We also found live spiders in the bathroom and dead flies on the floor and stairs. The master bathroom shower curtain had visible mold spots. The home was also uncomfortably warm during our summer stay, making it difficult to sleep. The downstairs game room AC worked well, but the upstairs remained very warm despite setting the thermostat to 73F. There were stains on the living room sofa and scuff marks and dirt on the walls and doors. Due to the overall cleanliness concerns, we chose not to use the hot tub. Overall, the location was nice, but the cleanliness issues, insects, mold, and inadequate cooling significantly impacted our stay.

I had never rented before so I was anxious about the process. Craig was first rate from the initial…read morecontact to the completion of the lease . He was easily accessible , answered my many questions quickly and never made it seem a burden . There was definitely a personal touch . He was accurate in telling me what the rent would be ...he rejected a potential client or two and eventually settled on a tenant who turned out to be very reliable paying and returned the space back to me in very good condition. I can't recommend Craig and his Exceptional Property Management team enough . You will not be disappointed . Sincerely Brian O.

I worked with some other company prior to Exceptional Property Management (EPM) and they wasted my…read moretime and couldn't get my place rented for over 2 months. After 2 weeks of switching to EPM, my place was rented at a price I'm happy with and EPM commission is fairly priced. But what I like the most is working with Greg from EPM who is very professional and always responds to messages in a timely manner. Highly recommend them. Thank you Greg!

Misty and her team were fantastic to work with as a long distance property owner. She helped from…read morewhen we initially took on ownership of the property all the way through to keeping it rented, well maintained, and then later, sold. During the selling process, they were nothing but helpful and professional. Highly recommend to other property owners looking for low maintenance ownership.

We're really glad to work with this property management team. They take care of their tenants and…read moreproperties the right way and always go the extra mile. Christine especially makes our job easy, she's on top of everything and great to work with. Honestly, she's the best.