I noticed an annual charge to my credit card for digital access to the news paper that had almost doubled from last year. I called to cancel the subscription which I told it wouod be. (I never received a confirmation.) When I asked for a full refund, I was told since I had not cancelled the subscription before the renewal date (one day before my call to cancel), they could not refund the annual fee. I was never sent an email or letter notifying me of the pending automatic renewal, let alone that the fee would be going from $190 to $345. Also, no where on the app does it allow one to cancel the subscription. When I notified the lady there was a new law in California which ensures the ability for subscribers to cancel online services and be given notice before the automatic annual renew so a cancellation can be initiated and asked to speak to a supervisor, I was hung up on. I have been a subscriber for over 20 years from paper delivery to digital copies. This is no way to treat loyal customers and I will be following up with my credit card company. Many reviews have the same poor customer service experience with not being able to cancel a Press Enterprise subscription which is probably attributed to non-invested call centers and poor customer service managers. read more

We get the newspaper delivered and 5 mornings in a row the newspaper is thrown at my car and the alarm goes off, I have already called the newspaper once and its still happening the alarm goes off at 4:00 in the morning, sometimes later sometimes earlier, but I'm getting really pissed off. I want to stop the paper, but my husband is the one that reads it. The person who is delivers the paper better get reprimanded. read more

The press enterprise keeps you informed of everything, Thank you for always sharing truth and love with amazing stories. read more

The big mistake we made was signing up for a 6 month Sunday paper for $12.95. #1 the paper is liberal and covers for the left . Its lost any credibility it had from the years when I read paper 30 years ago . #2 we asked them to stop the paper immediately after the 6 months. They sent another month worth to try to keep us . I told them to stop based on the liberal slant . They called my wife weekly trying to restart . Finally they have stopped calling . They have no ethical integrity any more . Don't waste your time or money for this rag ! read more

I signed up for a Sunday delivery. This is the 2nd sunday that I have not gotten my newspaper. I called to follow-up last week and customer rep said that they will refund my money. I dont want to be refunded, I just want my Sunday newspaper. Its the same scenario again today (Sunday).] I am so disappointed and annoyed I am cancelling my subscription. Stay away from this company! Sent from my T-Mobile 4G LTE Device read more

I subscribe to the electronic version of the newspaper. I copied a restaurant coupon from my screen. I presented the coupon to the restaurant employees and they rejected it because it was not cut from a paper newspaper. I explained the concept of an electronic version of the paper and that I could bring up the page with the coupon on my phone. Nope, they still refused to honor it. Your paper should put a disclaimer in the paper that electronic subscribers can not use any coupons from ads. Stupid Stupid Stupid. Like their ad worked, it got me to visit their restaurant for the first time, and I liked the prices and menu and would have returned even without a coupon. read more

The Press Enterprise - Print Media Near Me - Riverside, California

Sadly i have to agree with the majority of the reviews. I have had nothing but issues with the delivery of my paper. I have only had my subscription for 3 weeks and have had to contact customer service 4 times in regards to my paper not being delivered. Today was the final straw. Contacted customer service at 8 am in regards to my missing delivery and they stated they would "send me another one within 90 minutes." Another one? Excuse me, i never got one. So, they give you the written version of an eye roll. Gee, thanks. Now its 1:00 in the afternoon and still no paper. I called and cancelled my subscription. Lets hope they don't continue to bill me as i have seen other previous customers state. read more

We have subscribed to the Sunday edition of Press-Enterprise for the past few years. Every year without fail, Press-Enterprise does not deliver on Sunday prior to thanksgiving and also prior to x-mas week. Today was the same problem. It did not deliver the Sunday paper. I called and informed PE and requested to deliver the newspaper. However, nothing happened. The Sunday paper prior to the two large shopping events holidays has many ads thus lots of paper and colored ink are being used. COuld it be that PE wants to cut their cost and not print enough of these editions? In any case, my subscription is coming to an end next month. No more renewal. read more

I do not write 1-star reviews very often. But my recent experience with the Press-Enterprise merits such a rating. Two days in a row I stood alone for over five minutes just inside the business entrance in an empty room, waiting to be greeted or at least to be recognized by the single staffer seated at a desk who just kept talking on the phone, and typing out an ad or story without even acknowledging my presence. It was as if I was in a crowded hospital ER. But I wasn't! And, while the reporter to whom I was finally forwarded was helpful and competent in preparing my mother's obituary, two days in a row she forgot to leave for me at the front desk the 10 free copies of the newspaper that I was supposed to receive the day the obituary was published. I eventually received the free copies, but I regard this as abysmal customer service. And, with a succession of continual 1-star reviews, I now wonder if this business even cares to improve. read more

The Press Enterprise. Okay ready to laugh? Today May 5, 2020. I receive the news paper delivered to my home. I have all along asked for the digital version as agreed because I could no longer get the daily delivered before noon or even at all. Today I receive in my driveway Sundays press enterprise. What the _ _ _ _ is going on at this company???? Just in case anyone this company cares my address for the last 25 years 13014 Sunlit Court, Moreno Valley, 92553. My name and account are in your records. Management ha ha ha ha. read more

We were customers of the PE for more than 30 years. The service we had was for the print edition and home delivery. We were on EZ pay which is the system for automatic monthly payment from our credit card. In January of last year (1-2017) our monthly charge was $38 (in round numbers). This month May of 2018 our monthly charge was $67 (in round numbers). Looking back for the last 17 months revealed continues increases in the cost for our service. We received no notification of these increases. This was irritating because we assumed there were no changes and we failed to monitor the actual charges until a friend talked about the cost of the home delivery service. When we reviewed the charges we were shocked to see it had climbed to over $820 per year. We also discovered that there is no "online" vehicle for checking on subscriber's account charges or for making changes. Researched revealed it would be much cheaper to just take the non-print online edition. To do this we were forced to call the number provided, wait through long minutes (approximately 15) to actually speak to a human. When we did it took another 10 minutes to accomplish the change from home delivery to online only and take our credit card off EZ pay. The representative we spoke to sounded unfamiliar with pretty much everything we asked about which was also a bit alarming and we are not confident any of our requests will be processed until time goes by and reveals the representative did, indeed, understand exactly what changes we wanted. It appears from research all print editions of newspapers are struggling. Our newspaper experience certainly supports that fact. The Press-Enterprise has become a mere skeleton of what it once was yet the cost to home delivery customers is rising at an astronomical rate. This makes me feel that customers are being forced into online subscriptions only. On a positive note, we had very few problems with our home delivery service. Only the occasional hiccup. read more

I have tried to unsubscribe on line - everything else they want you to do is easily done on line. In order to unsubscribe, however, I have to call a number. I've now been routed to their India service line and have been holding on line for over 11 minutes, while my rep seeks special tools from his supervisor. What a racket! I have never in my many years had such a terrible customer service situation. And worse, it was actually planned to be this bad to discourage me from cancelling. Save yourself the time and trouble - don't subscribe to begin with. read more

Since 1 star is the lowest, guess I have to go with that. The PE had been a decent paper, but we live in Temecula and rarely get any local news. Beaumont and Redlands have great coverage, however. 6 months ago they told me they hired someone for SW Riverside Co, but I've seen no change. And, like others have mentioned, the delivery is late and sometimes non-existent. They used to offer the TV guide, then made us pay for TV Weekly, which often isn't delivered with the paper. Once, we didn't receive it until Wednesday, when half the week was gone. Today may have been the worst. We left for church at 9:15 AM, with no paper, so we called before we left. Upon our return at 2:15, we found our paper--loose and scattered over 6 of our neighbors yards, some was soggy and falling apart from water in the gutter. I called the automated and oxymoronic Customer Service, and after dialing 1 multiple times, was told to call back on Monday. Are they intentionally trying to send us to other online news sources? read more

The newspaper itself has gone down hill considerably over the years. Silly articles like "there are new restrooms at such and such park" and then not covering a lot of more important news. I have to give a FULL 5 stars plus to our newspaper delivery people, though - Jane and Lauren. They are outstanding. Sorry others are experiencing delivery issues. I wish the rest of my life went as well as my newspaper delivery. Thank you Jane and Lauren! read more

Looking for a great newspaper paper with top notch journalism and up-to-date information? If so, this isn't the newspaper for you. I decided to cancel my subscription after years of frustration and a recent headline about a former Riverside resident who got engaged to a man from Los Angeles (spoiler alert: the couple is engaged and planning on marrying soon)...This paper REALLY needs to step it up. From poorly written articles, to missing information, this paper is a joke to the field of journalism. read more

I canceled my elederly fathers paper 4 yeears ago and they kept billing him and refuse to refund me. I realized when I took over his finances recently. They stopped the paper when I canceled but kept charging all these years. Horrible elder abuse read more

I haven't gotten the Sunday paper in months after emailing and talking to costumer service guaranteeing me that I would get the paper. I have to except that I will only have the electronic paper which is not what I paid for. read more

I'm a Delivery customer of over 30 years since it was The Californian. Service was reliable and rarely had any problems. I moved 4 miles from Murrieta to Temecula and now delivery is missed constantly. Calling them gets a couple papers delivered then, Nothing on Sunday! We are paying too much for NOTHING! We can't even get our trash picked up in Temecula. A bunch of lazy, unreliable employees. I don't want digital! People get sick of staring at Computer Screens. Too much Online read more

I had to call again this morning at 10:20 am. Nothing delivered for the umpteenth time. With all these delivery issue & overcharging 1 star reviews (should be "0") I guess the press enterprise will be going out of business soon. Now, before a "customer service" representative answers the phone a recording says that if you wish to cancel your subscription, press "2". I guess customers are jumping ship more frequently now. I am not surprised. They are running their business into the ground. Not renewing my subscription in 3 months. read more

Clearly, customer service is not a priority. We have had the paper for many years at our old address. However we sold our home and moved into a new build and ordered the paper again. Long story short. We were billed immediately for the full year, then the paper never came, no phone call why. We called in and said due to the new build home, they couldn't find a route. Few days later, we see a home on the same street with the PE paper! Called back in to see what if we could get on that route and got a "sure , no problem" talk. Promised the paper over a handful of times. Never ended up getting the paper, not once. We call to cancel since no one can figure out how to get a paper to our house, and we only get a partial refund!! What?? Never again. Calling credit card company to dispute the difference. Morons everywhere! read more

You spam all several times a day. You hang up when I answer. and when I call back to have my # removed you just change your the # you are calling from. YOU SUCK!! read more

This company likes to RIP customers off. I ordered the paper on 5/12/19 through a local fundraising program for 8 weeks at $20. I have yet to receive a single delivery. I have gone back and forth with multiple Customer Service Reps and have been getting the run around. I have e-mailed upper management for assistance with getting this issued resolved. I was told by someone in management, I would start receiving my paper 6/21. Guess what? No paper delivered. This company likes to take money from customers and not not provide with what they paid for. It's time to file a complaint with the BBB. This company only cares about one thing and we all know it's $$$$. Thank you for taking my money and ripping me off. read more

Am a neighbor of a 90 yr old woman who uses a walker. I have had to get her paper because they either don't throw it over her fence(She has called MANY times about this) or they do and it's on ground cover so she can't get it. I wonder if these idiots who can't seem to get the paper over her fence and on the drive way would feel if they were paying for something and it was delivered where they can't reach it? This poor little old lady deserves to have her paper delivered where she can get it since she pays for it. I myself would NEVER pay for such crappy service! read more

This company and their service is ridiculous!! I canceled my service in October of 2018 and they immediately stopped delivering the paper to my home. This part was good. It is what I asked for. HOWEVER, they continued to bill me EVERY month since then. Bad on me for not noticing this at first, but whe I did notice it last week, I called on 3/4 and spoke to one of their reps. The rep confirmed that I canceled service in October and also confirmed that I have been getting billed every month still. I stated that I wanted it resolved immediately and my money refunded. I was told that it would not be a problem and that a supervisor would call me back to handle it. A week and two days later, I still have not heard from any at this crap paper AND THEY BILLED ME AGAIN!!!!!!! read more

My wife ordered this news paper after I told her not to because of the poor delivery service we received last time. So, she thought she would order it again for only Sunday delivery. Well, as expected, we did not receive our first Sunday paper. She called and talked to a lady at Press phone number supplied on her invoice # 49994 and they said they would deliver it in approximately 70-90 minutes. As expected no newspaper Congratulations Press, you do not fail to disappoint. If we would call you to cancel once again we would but you are not open to receive calls. She will be calling to cancel and get a full refund. read more

We had a rude awakening with this newspaper today. They called us to tell us that our credit card no longer worked and wanted us to give them a new card number. My wife looked up here last charge which was in November 2017 and it was for $83.00. So my wife responded by saying we just paid in November and should be good for six months. The lady then said no, that was only for two months. WHAT!! You mean to tell me you guys are charging us over $40 a month for a damn newspaper. No other newspaper charges near that much that we've seen. My wife said cancel immediately. The women then said she would have someone call us as when a person cancels, they'll get a much better price. Are you kidding me! This the way they run things. Then we looked up our credit card and sure enough they have been billing us higher every two months without any notice. They took advantage of us because they had our credit card and could automatically bill whatever they wanted. Now shame on us of letting them do that and not checking the bill more closely. But still, in my book, this is as dishonest as it gets. This is thievery and we will never use them again!! read more

I really don't care. I don't depend on it for 'News". At one time I referred to it for the Classifieds but they are essentially now extinct. What I use it for is when I make bouquets for my son's gravesite & do the flower cuttings on the newspaper pages rather than on the bare kitchen counter top. Also comes in handy when painting. read more

After reading several OP ED pieces it appears this paper is just a mouthpiece for liberalism. I don't see a balance in reporting or opinion as I would prefer. Therefore I will cancel my subscription and get more balanced news from other sources. read more

I'm putting one star because I canceled about 2 years ago and I was ready to start subscribing again (I miss the physical paper) until all these reviews reminded me why I canceled and what I had to go through to cancel. I hate to see an industry die and people lose their jobs, but they're not even trying. The end game is a lot of people are going to lose their subscription monies paid when PE close their doors. Don't be one of them. read more

We have been getting the Press Enterprise for years but their recent billing practices have driven me to look for other sources of news. It sreems that they were charging us for special editions without notifying us or billing us until all of a sudden we have a bill for almost 300 dollars. We payed 71 dollars a month for their paper for over a year. How is it possible that we owe 300 dollars for "Special Editions" that we knew nothing about? I actually liked the paper, I feel bad for the reporters, writers and editors. Its not their fault that the billing department has become crooked. Don't do business with the Press Enterprise. read more

For 30 years Iran out to the driveway to retrieve my newspaper about 6:30am to have with my morning coffee. All that changed 2 years ago. I never receive my daily newspaper before 10. I called daily for almost 2 years!! Managers called me back and told me that the situation with my newspaper is unacceptable...but nothing changed. My neighbors even started calling daily. Nothing changed. This paper is over a dollar a day now and they could not care less about their delivery service. I have learned to read my paper online now and when I find the newspaper in the drive later in the day I toss it in the recycle bin. I was going to switch to a different newspaper but was told they are all delivered by the same awful service. read more

STEER CLEAR OF THIS NEWSPAPER!! We had not received our Sunday paper for about 6 weeks back in Jan/Feb/March. I sent emails and they were basically ignored. I advised them to cancel the paper and issue a refund but instead of doing that they CHARGED ME for another year on 12/12, $102. 82! On 12/23 when I discovered this on my credit card statement I immediately called to complain and request a FULL refund. When I called today to find out where the refund was, I was told that it was issued on 12/30. In digging for more info I was finally advised that a)they did NOT provide a full refunded, the refunded $93 and some change and b) it was refunded via a check! Than to top it all off, on 12/23 when I called I advised that we had moved back in June and up until the day we moved we never received our Sunday paper. So what do they do, they mail the check to the old address!!! How incompetent can these people be?! It took them a week to issue a refund check that was NOT a full refund (because it had been 2 weeks, which I guarantee NO paper was ever delivered), why they didn't just credit the card they charged is anyone's guess. I am still waiting for a supervisor to review my complaint to provide a prorated refund from December 2018 through March 2019 and now I guess they need to add the additional $9 that they kept from the December 2019 charge. Unless you want to start 2020 with Press Enterprise STRESS, DO NOT do any business with this paper. There are too many other options that I would think would be much easier to work with. read more

Was charged 12.50 for a Thursday-Sunday weekly subscription on October 23rd 2018. It is now November 10th 2018 and i have yet to receive a paper. I signed up at a newer circle k by me at a booth out front. I was gifted 2 NFL hats for signing up... I just scored 2 hats for 12.50, but I have to cancel my card so they dont keep charging me for a paper they don't deliver. I think I might go over to PE in Riverside, apply for a job there as a delivery guy and make a few weeks of pay. =) In actuality, I'm going to sit on a throne of papers taking selfies with my new hats on, while giving PE the finger. read more

My account has been inactive for weeks, but I'm still getting the newspaper. I'll be damn if I pay them another cent. I've made numerous calls and they assured me my account was stopped, but they don't have any contact with their delivery drivers. Maybe they're in another office down the hall. Maybe John doesn't like talking to Gertrude... I don't care. Who runs this place? read more

The previous owners of PI gave sports info on San Diego teams (Chargers/Padres) now there is nothing. If I wanted all about dodgers or angels I would get the LA times. I live closer to the San Diego teams than L.A. and prefer S.D. teams, very disappointing :/ How about some San Diego sports info??? read more

I'm still on the phone, trying to cancel my subscription to the Press Enterprise (residential). It's been over 30 minutes and I have realized no success. When I spoke with a representative, I got nothing but rude, indifferent behavior. Huge increase in monthly rates, now up to $39. per month, I was told that paper and print was more expensive. Sad paper that doesn't come regularly. Stories are usually late and limited. Just nothing positive to say. Hopefully, I can get cancelled. read more

The Press-Enterprise literally changed my personality! Every Sunday morning, I change from a friendly, easy-going individual into a complaining, ranting lunatic. How does this happen? It happens because WEEK AFTER WEEK the Sunday paper is not delivered. I call (usually two to three times) and sometimes I get a paper. This morning, January 29th, 2017, was the final straw. I finally did what I should have done weeks ago: I cancelled my subscription. This horrible customer service is contributing to the death of the newspaper industry... read more

I subscriped to that paper for abt. 10 years. The last several years service was not good. The "straw that broke the camel's back" for me was when i came home from a cruise and despite calling in a "hold" beforehand, each day's paper was in the front yard/vicinity of front steps etc. One would think after the first 3 days, paper still being out, the Carrier would have wondered or followed up with home office? I then cancelled my subscription immediately. Still had some money credit. Never a question/call from them about refund. Now i keep getting these solicitation E-mails from them! Press-Enterprise is a good newspaper, but their service is bad! read more

I guess I should have read the reviews first! I had a lot of airline miles that were going to expire so I decided to use some of them to get my parents a free 8 week delivery of The Press Entreprises' Sunday paper. My parents told me they are still receiving the Sunday paper after 20 weeks!! That didn't seem right so I called The Press Enterprise and they said they had mailed me the "bill" and I have not paid! What? Apparently, they automatically subscribe you after the free 8 weeks and then hit you will the bill. You have to call them, and be on hold for 15-25 minutes, to cancel the subscription!! It is not Mags For Miles/ NewspaperRewards.com's fault. I have ordered other magazines and newspaper with airline miles with them and not had this "automatic subscription" issue. When the airline miles subscription has expired, they ASK you if you want to continue to receive it, they don't just keep sending the magazine and send you a bill. It's The Press Enterprise that is being sneaky and dishonest. Be warned. December 20, 2016 read more

The PE used be the IT, now it's the s$&t. Honestly. Worst paper. Worst delivery service (have called to complain so many times, I have lost count). And it's not even for me, but for my 96 year old neighbor. She basically LIVES for the dang paper every day. I would be so embarrassed if I was in any way associated with the Press Enterprise - CSR, reporter, delivery drivers (oh, but they are subcontractors (I was told in the MOST syrupy voice EVER) - not employed by PE, so....). You name it!! The powers that be at the PE are putting themselves out of business!!! NO...the 96 year-old DOES NOT HAVE A DANG e-mail or want ON-LINE ACCESS!!!!!!! She would like her PAPER!!!! Sorry I didn't call be 10am DEADLINE to get YOUR DRIVER to do THEIR JOB!!!! read more