We took in a water sample and we had high levels of ammonia when we opened our pool. Matthew you…read morerecommended a plan of action and the ammonia was wiped out within 24 hrs. Matthew saved us hundreds of dollars in one shot. Thank you Matthew also our PH was high and he recommended a treatment that was inexpensive and it took care of that within 24 hrs. Jensens pool and supplies is where you need to go. Thank you Matthew for all your help.

First year owning a pool and these people are great! Super helpful every time I have a stupid…read morequestion as a new owner lol

Used Firehouse for the first time this year to open pool. They texted a reminder, came as…read morescheduled, did the work as estimated, provided helpful information while opening, no sales pressure, left things in good condition. The guys that opened were no nonsense, seemed experienced. I appreciate how responsive they have been which has not been my experience w other companies I've considered. Will definitely continue business w them.

They took our money and ran, even used our credit card without authorization and took $700 pff it…read morewithout completing work or our okay to use our credit card. They replaced a heater on our hot tub then pointed out leaks that they said could be fixed easily & also after telling us our hot tub was worth fixing when we asked if we were wasting our money. They tried fixing those leaks then left saying it was fixed, pulled money from our charge card that they had kept the information from a one time payment earlier in the year and then left a voicemail telling us our hot tub couldn't be fixed. The owner wouldn't call us back except once when one of his workers was passed out in his truck in the driveway and we had to knock on the window to wake him up to which he was very rude & seemed hungover. Never again!

Not the company for you to use if you want in done in a timely manner or with high expectations…read more Mine was simple and pretty straight forward. Bought from home show in 2025. Started before swimming season, finished (ish) after swimming season. Great people to work with until problems start and then the owner will disappear and not return to the site or return emails or phone calls or texts. Subs out the concrete to a company that also disappears. I have a pool now and with a few fixes, i will be ready for next swimming season but definitely not the professional look I was hoping for.

From the owner: liner pool installs and service read more

Horrible! They give u the runaround, don't show up when they promise. My recommendation to you is…read moreto find a more reliable company. If I could rate NO stars, I would!

BEWARE of this company! I only rated one star because I had to. My mother and I were supposed to…read morehave our above ground pool cleaned. The guy showed up and left the vacuum attached to the filter in the pool. I called Bruce and let him know this, and he justified the guy's actions. Said that the guy does this often and was going to come back later and finish. Thank goodness the vacuum did not get clogged and burn up my pump motor! On top of the terrible service and customer service, they still charged us for the service that never happened. We refused to pay the bill. Then upon my mother's death, the bill was paid from the estate. That company should have never been paid! Do yourself a favor and please do not ever use this company.

We have had a wonderful experience with the Classic Pools Team. There are so many choices for pool…read morecompanies out there. We have tried some of the bigger chains and we have never received the personal, professional service like we have recently recieved from Classic Pools. I would highly recommend them. They were so prompt, very knowledgeable, and did what they said they were going to do. They checked in with me, even over the weekend. I just can't say enough!

Tried contacting after an awful interaction with a driver that parked in a handicap spot with…read moreplenty of others available. One of which was two spots over and not a handicap. Three days later still no response from the company.

I had them coat my swimming pool with epoxy a couple years ago and it's still looking amazing to…read morethis day. they use industrial epoxy. What sold me was that they do all the water parks around Indiana as well plus Everyone at the company has allot of experience . Mark and Jeff are experts in coatings and surface prepping with a track record to prove it. The last people that coated our pool used rubber based and it only lasted about a year before the paint came off as you can see in the pictures with their prepping and the quality of their product that they use is what separates them from your typical pool painter. Mark the owner is a chemical engineer and a graduate of Purdue.Mark and Jeff have been doing pools for 35 years everyone at their company has been there no less than 10 years. I am very excited to reuse them in the future.

Our pool had rubber based paint. They applied the second layer too soon causing moisture bubbles to…read morecome up. They claimed our painter had dripped paint on the pool then claimed we had repainted the pool. I'm a building contractor, so I researched the problem and fixed it myself. Jeff wood is argumentative and accusatory. The owner is nice but either didn't understand the problem or deflected blame.