Steve sold us a pool and I would come back because of him. He did a great job. Thanks Steve.read more

I went into American sales in Merriville, Indiana to look around at above ground pools. I hadn't…read moredecided on buying one. two sales people ignored us then Chuck Paternostro saw us and asked if he could answer any questions. We bombarded him with many questions. He patiently explained everything. Even though I told him I wasn't ready to buy he willingly showed us options on various pools and packages. There was never any high-pressure. And I never felt rushed.. result of his service. I did end up purchasing pool. I wish more sales people were like him.

I had a great experience with Caribbean Pools. Scheduling an appointment was very easy, and the…read moreperson who answered the phone was friendly and extremely helpful. Jason and Nathan McClurg came out to find a leak in my pool, and they were fantastic--very knowledgeable and professional. They explained everything they were going to do beforehand and made sure I had the chance to ask any questions. After locating the issue, they clearly explained my options and were able to fix the problem on the spot. Their admin staff is also professional and a pleasure to work with. I couldn't be happier with their service--highly recommend!

Very Professional people, Zack M. Helped out a lot, highly appreciated them coming out and helping…read moreout with our pool.

nothing but issues, no support. Replaced our 25 yr old pool last year and had it installed with…read moretheir contracto/installers, immediately we noticed 2 round spots were the liner shriveled and was rough. Sent photos they immediately responded that it was chlorine tablet damage and installer confirmed, even though told them we do not put tablets and would not even come look at it and wouldnt respond after I asked if someone could look at it. Opened the pool this year and it is leaking around the main drain and sand has sunken in around the drain and the 2 spots. one year old and now have to spend 2,500 to replace the liner, if I could give then 0 stars I would, no interest in any customer service, once you pay they are done with you. Beware and go elsewhere, if you have an issue they have no interest in you anymore as they already took your money. Update: Rick responded and blamed the main drain leak on a cracked pipe, of course it's leaking around the outside of installation not the direction of the pipe and not from the pipe and the 2 spots have now sunken into the ground, how is that from chemicals on top as he says? Just excuses and never bothered to ask or look at the issue.

Excellent place to get high quality outdoor furniture -- Nothing here is flimsy. The staff is…read morepleasant and will help you with questions about your pool and spa. You can get chlorine and shock for your pool along with picking out a new Saber grill. (Saber grills are the best!) There is also an extensive hot tub and billiard section for that family cave.

Great Job!! Steve and his son came finished the job in one day. I asked him to repair a botched…read morepool repair service. The prior contractor left my pool in shambles. The side wall panels left off the track, the wall panels all loose with panel caps unsecured, the sand floor was left unleveled, pool liner was not pulled toward walls nor vacuum-sealed. Steve and his son did everything, worked around the mound of dirt left, secured the panel walls, secured the pool liner and was ready to fill with water. What a relief, excellent job, I will recommend SJS Pool Service to my family and friends. Well done, such a God Send. Definitely, would hire them again for all my pool problems.

He called my job too petty and he didn't need my job. He was very rude and mean and didn't do the…read morework. He has no values to be a business man. I will not recommend but he said he didn't need my work. Wow and a liar also. I didn't get upset until u said no you were not doing the job. I have all the texts and recording of our phone calls. And I can make complaints just like you can refuse customers so I have freedom of speech.

I previously wrote a 1star review, and I am rewriting that review based on the service I have…read morereceived. In anger I wrote the first review without contacting Water Way. I was told the pump was manufactured in 2012; I was wrong, it was manufactured in Decemberof 2020. Since then Jen has really provided us with excellent customer service. She has resolved our issue completely. I would highly recommend Jen & Water Way.

Family owned business and knowledgeable staff. Bought a home with an above ground pool and they…read morewalked us through getting the pool ready to go for summer. Thanks, ladies!

Unprofessional. Did not show up for confirmed appointment or contact me to cancel. We rushed home…read moreto meet him and planned our day around the appoibtment.

Pool was not level individual changed the price from what was quoted in the app. Still to this day…read morethe skinner is leaking and he put silicone on it which didn't fix the problem and never showed back up. This was not a good experience and I would not recommend him to anyone.

Zero if it was an option. Strung me along for 2 days and never showed up to close my pool and…read morenever responded to my text after the second day.

The entire team at Blue Island Pool & Spa is absolutely amazing! Excellent customer service,…read moreknowledgeable and dependable. We had multiple issues with our pool and now it's back in exceptional condition. Will always be our go to for all pool service needs. Highly recommend!

Highly recommended for anyone in need of an inground pool, inground pool service, backyard design,…read morelandscaping, etc. Very knowledgeable and friendly staff.

Royal Pools. First off I'd like to say I don't like to bash on local businesses. But Royal really…read moredid me wrong. So....Where to start? In 2018 I hired Royal to install a new liner in my 18x36 in-ground along with a new light at the cost of $4200. After the liner was chosen and a deposit was paid Royal promptly began the job. They were scheduled to start the job on a Wednesday, but I came home from work on Monday with a crew in my yard and the old liner removed. When I asked how they got into my yard they said they jumped the fence and unlocked the gate. The liner/light were installed and the pool was filled within 7 days. Royal broke the stair moldings while removing the old liner. They promised to replace them, but after 2 months they came back and said I would need to drain the pool and replace the stair kit at the cost of $800. The moldings have still yet to be replaced 1.5yrs later. When the newly installed light did not work they told me I had an electrical problem. I hired an electrician to troubleshoot. Royal didn't not order/install the correct light. I needed a low voltage light. They installed a high voltage light into my pool?!?!?!?! Really? It cost me $100 for the electrician. When the pool was opened in 2019 the water level was low. After filling and losing about 1" of water a day I called Royal to inspect. The pool was green, as the balance would not hold steady, so they they sent a technician out to clean but he said it needed to be be shocked first. They charged $85 for that service call. He returned a few days later to sweep. They charged $125. They could not find the leak after the pool was clean. I then hired a diver who found the leak at the light housing that Royal installed in 2018. The diver charged me $210. I was hoping Royal would stand behind their service, but in the end they didn't care about the customer or their reputation, they just wanted their money and to be done with me.

Unfortunately, since you can't leave a no star review...... . Their associate didn't wipe the paint…read moreoff the can and it stained my coat. They are refusing to replace it!!!

I find that the employees ar most helpful. Having a SKU# for an item is helpful but even without…read moreit, they can usually find the item.