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    The Great Escape

    2.4 (44 reviews)
    Closed 11:00 am - 5:00 pm

    The Great Escape Photos

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    11 months ago

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    Rick S.

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    3 years ago

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    8 months ago

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    9 months ago

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    2 years ago

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    Rick S.

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    4 years ago

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    Rick S.

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    7 years ago

    Helpful 3
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    3 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    Rick S.

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    7 years ago

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    5 years ago

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    4 years ago

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    Rick S.

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    7 years ago

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    5 years ago

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    5 years ago

    If I could take back the 12,000.00 I spent with this place I would. Horrible customer service. Last time my money pays their staff salary.

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    8 years ago

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    8 years ago

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    Rick S.

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    7 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    Rick S.

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    10 years ago

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    Rick S.

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    7 years ago

    Poor customer service. Stood around walked around went outside, stared service reps... nothing. I'll spend my money elsewhere. 5.23.19

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    9 years ago

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    8 years ago

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    9 years ago

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    11 years ago

    Bought a pool from them and had nothing but problems. They don't stand behind their products. Will never shop there again.

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    Rick S.

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    9 years ago

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    10 years ago

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    9 years ago

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    Rick S.

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    10 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - The Great Escape

    Review Highlights - The Great Escape

    If you are ever in need of a product that the Great Escape sells, go and find a gentleman named Seth.

    Mentioned in 2 reviews

    Read more highlights

    Royal Pools G2 Landscaping

    Royal Pools G2 Landscaping

    4.1(10 reviews)
    6.7 mi

    Highly recommended for anyone in need of an inground pool, inground pool service, backyard design,…read morelandscaping, etc. Very knowledgeable and friendly staff.

    Royal Pools. First off I'd like to say I don't like to bash on local businesses. But Royal really…read moredid me wrong. So....Where to start? In 2018 I hired Royal to install a new liner in my 18x36 in-ground along with a new light at the cost of $4200. After the liner was chosen and a deposit was paid Royal promptly began the job. They were scheduled to start the job on a Wednesday, but I came home from work on Monday with a crew in my yard and the old liner removed. When I asked how they got into my yard they said they jumped the fence and unlocked the gate. The liner/light were installed and the pool was filled within 7 days. Royal broke the stair moldings while removing the old liner. They promised to replace them, but after 2 months they came back and said I would need to drain the pool and replace the stair kit at the cost of $800. The moldings have still yet to be replaced 1.5yrs later. When the newly installed light did not work they told me I had an electrical problem. I hired an electrician to troubleshoot. Royal didn't not order/install the correct light. I needed a low voltage light. They installed a high voltage light into my pool?!?!?!?! Really? It cost me $100 for the electrician. When the pool was opened in 2019 the water level was low. After filling and losing about 1" of water a day I called Royal to inspect. The pool was green, as the balance would not hold steady, so they they sent a technician out to clean but he said it needed to be be shocked first. They charged $85 for that service call. He returned a few days later to sweep. They charged $125. They could not find the leak after the pool was clean. I then hired a diver who found the leak at the light housing that Royal installed in 2018. The diver charged me $210. I was hoping Royal would stand behind their service, but in the end they didn't care about the customer or their reputation, they just wanted their money and to be done with me.

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    Royal Pools G2 Landscaping
    Royal Pools G2 Landscaping
    Royal Pools G2 Landscaping

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    SJS Pool Service - Liner Replacement

    SJS Pool Service

    3.0(2 reviews)
    6.9 mi

    He called my job too petty and he didn't need my job. He was very rude and mean and didn't do the…read morework. He has no values to be a business man. I will not recommend but he said he didn't need my work. Wow and a liar also. I didn't get upset until u said no you were not doing the job. I have all the texts and recording of our phone calls. And I can make complaints just like you can refuse customers so I have freedom of speech.

    What a wonderful human being kind honest decent loyal Steve told me he would be here at 4:00 and he…read morewas here at 4:00 he opened our hot tub hot springs envoy 2014 check the connection on top of the pump with his channel lock he knew right away it wasn't a air pocket it's the calipers on top of the pumps themselves I bought the hot tub from a company out of Mishawaka The spa guy Robert Everhart he basically took my money and sold his business I'd leave a review about it but he doesn't own it anymore. I'm actually trading my hot tub in I have been lied to ripped off and promised by many many different hot tub repair people Next spring we're going to have him install a pool in our backyard it's been along time that I haven't been taken advantage being a senior woman. Today I woke up & know exactly what we need to do because of Steve. He is the nicest person I have met in a long time and I have to thank him right here thank you Steve we look forward to seeing you next spring what a great guy & thank you for not taking advantage of senior as so many have in Northwest Indiana I promise you won't be let down Dawn Meyers Chesterton Indiana

    Photos
    SJS Pool Service - 16x32 Liner Replacement

    16x32 Liner Replacement

    SJS Pool Service - New pool liner

    New pool liner

    SJS Pool Service - 30' Round liner Replacement and Wall Patch

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    30' Round liner Replacement and Wall Patch

    The Great Escape - hottubandpool - Updated May 2026

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