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    The Plumbing Store

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    8 months ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(65 reviews)
    4.8 mi
    •$$

    UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation…read more Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can.

    Dear Reader, Please…read morejust go to Home Depot! It doesn't matter if I am in the Lowes Hackettstown or Lowes Mt. Olive, the customer service at either is horrible. Allow me to elaborate on today's experience. I walk into Lowes -Mt. Olive and head straight back to the appliance dept. I am looking for a new stove. An employee, we will call him "H" is assisting another customer. I stand nearby, never greeted or even noticed. I eventually say excuse me is there another employee in this department that can help me, "H" says, "yeah, he's around here somewhere" rather than him calling the other employee, I have to go on a damn scavenger hunt. The hunt turns up nothing. I return to the counter where "H" is still assisting the other customer who is now on the phone contemplating whatever purchase they are considering. I say to "H" can you call the other employee? He says, yeah... Like really? You could have done that all along? humph.. The other employee replies to the call after "H'" says there is a woman here needing help. The other employee replies, "Yeah, in a minute" Wow!! I wait around for a few more minutes, never to meet the other employee, I eventually say to "H" whelp Home Depot gets my money; "H" replies "okay, bye" I then go to the front desk to ask for the manager, giving a snippet of my experience today to the employee at the counter. A manager is called but again after a few minutes of waiting never comes up. I tell the employee at the counter, thanks and please let your manager know that they can read the review here, just like the rest of you. @Lowes-train your people @Lowes-poor customer service is not acceptable

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Block Renovation

    Block Renovation

    4.2(106 reviews)
    42.3 mi•DUMBO

    We worked with Block Renovation for a full gut renovation of a full bathroom in Boston. We needed…read morethis done quickly (under 4 months design to completion) and due to busy schedules could not handhold contractors through the process. Block is definitely a premium service with a premium cost but they delivered on time, without hassle with a great product. The designer, Ryan and contractor, Mladen were really amazing and made the process painless. We are very happy with the outcome and if we were in a similar situation would definitely use them again. Some additional info, we have a 130 year old home with plenty of hidden fun behind the walls that needed remedying on top of the agreed upon work. The contractor and the team at Block updated the scope and the work was done with no problems. Overall, very happy with the work.

    You could respond to my emails, my contractor bailed, left my house worse than when he started …read more It's now 9 months and it was supposed to be 8 weeks. You asked me to put together list of everything with pictures. I did and now crickets!! You responded prior to realizing the contractor was not coming back or giving you any financials , but now that you need to do something to make it right, no response. Work that was done needs to be redone. And everything else needs to be completed. They left equipment here. Most offensive is their toilet in my living room. I'm out tens of thousands of dollars and it still needs to get done. No other contractor will touch it. The liability of what my contractor closed up in the walls, is something no one will take on. Fix this, it is exactly what you preach about Block Protections !

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    Block Renovation
    Block Renovation
    Block Renovation

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    Tri-State Stone & Tile - Quartz Countertop Island with Black Honed Granite Countertops

    Tri-State Stone & Tile

    3.3(24 reviews)
    12.0 mi
    •$$$

    My wife and I bought a condo in Rockaway NJ about a year ago. We were very happy with it except…read morefor the old kitchen counter 1960 vintage. Fortunately we were referred to Tri-State Stone &Tile. Yesterday a crew of 3 men came and replaced the old formica counters with the most beautiful granite counter. They were quick, clean and friendly. We could not be happier with Tr-State Stone & tile and the help Terry and Danielle gave us selecting the best granite to match our cabinets etc. They were professional and courteous and very patient with us as we tried to decide on what we wanted. I strongly recommend that if you are considering having your kitchen or bath counters replaced you call Tri-State Stone & Tile' I know you will be glad you made the call. Thanks Terry and Danielle George & Phyllis Rockaway NJ

    Once I paid my deposit and completed the template process, customer service completely…read moredeteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere.

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    Tri-State Stone & Tile - Full Backsplash Granite Kitchen

    Full Backsplash Granite Kitchen

    Tri-State Stone & Tile
    Tri-State Stone & Tile

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    The Plumbing Store - hardware - Updated September 2026

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