My 2 small dogs were there for 7 hours, I had an appointment made 8 weeks in advance.

Me and my pup Nipsey just love Donna! She is a joy to work with and very knowledgable about training puppies and care. Nipsey got the blueberry spa package and a fresh cut, he was very excited! Thank you Donna :-) read more

The Platinum Pooch - Pet Groomers Near Me - Verona, Pennsylvania

My cat Kelly loves her groomer. Kelly looks amazing after she goes to the "spa" where she gets a bath, hair and nails cut.

The worst groome Ever she is hostile and crazy yelling saying I canceled one time she was like revengeful.. she was talking about her money how she's single and needs to make a living . my pup was to get his first haircut she grabbed him pushed him into the cage he was so scared I was too i tor her she was acting nuts want my pup back she then pushed him out of the cage threw him at me she is totally all about getting them in and out I don't trust her read all the reviews she is a fake bad vibe from the minute I walked I. her dirty place read more

I took my dog here fir the first time, and it was a great experience. Donna did a fantastic job, and my dog loved her. I'm so glad that a friend recommended her. read more

Yelp is Amazing. We were looking for a Dog Groomer near us. We found Platinum Pooch. The owner Donna did an amazing job on our dog " Razor ". She even put Bows in her Hair. Then this evening she followed up and asked how we liked her Services. I highly recommend Platinum Pooch and look forward to Returning ! read more

Great business that does a fantastic job, my Toy Poodle always comes back looking great and the owner Donna treats all the animals there with great love and attention read more

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I can not recommend Donna and the Platinum Pooch in Verona enough! She takes my beast and makes him into a presentable gentleman. She does it so very professionally and gently with love. My man loves hanging out with her and his trim ups! I recommend all pet lovers to PP because of the care and effort she puts in to making your fur kid feel wonderful!! read more

I am ABSOLUTELY disgusted by this situation that happened at Platinum Pooch in Verona. I took two of my pups there on Jan 15, 2020 to be groomed. My normal groomer was booked solid for weeks and couldn't get us in and my dog needed a bath pretty bad so I decided to go to the Platinum Pooch since it was close and Donna said she could get me in. I dropped my two pups off and a few hours later I get a text message saying they were ready for pickup. When I got there, I immediately noticed my one dog Teddy looked scared and extra clingy and I just attributed it to him missing me. Wrong! He was hurting. When I got home, I was petting him and he would jerk away as if petting him was hurting him. I looked closer through his fur at his skin and it was bright red! It was Clipper Burn, caused by either dull blades or hot clippers! Donna completely denied it was clipper burn and said that that is impossible . She said it could be irritation from the products she used, but then said she only uses all natural products. So which is it?!! I was furious! I also looked at his nails and noticed the she ground down 5 of his nails to the point where the quick was exposed and could tell they were bleeding. When I was also there getting my other dog Petey, she said everything went great and there was no incidents. "They did great" I was told. Donna went and got Petey from the back and she was talking to him and said "We had to fight today huh Petey, but you're still a good boy". I didn't think anything of it until I got home and noticed Petey was hurt much worse! In addition to two of his nails also being ground down to the point of bleeding, he had a blood spot on his head, small clipper burn spots also, but the worst was his eye. It was FULL of blood! I was beyond livid at this point! I replied to the text but it was later and got no reply that night. The next day I called Donna again and her response was "I might have got some shampoo in his eye". This was MUCH worse than an irritant from shampoo in his eye! She also denied that anything was her fault. She did say only one nail bled. She just kept going around and around about how it couldn't have possibly happened it wasn't her fault. She did say she didn't want us to go to our normal vet, and she did want us to take him to Avets Emergency vet, to get his eye checked and she did pay the bill. The vet concluded that the eye injury was due to him basically being choked by a collar that was too tight and it burst the blood vessels in his eye. Are you kidding me!?! I put my dogs, which are my children in your care and both come home hurt! Yes, she paid the vet bill, BUT they should have never been injured in the first place under her care! I would NEVER, EVER recommend The Platinum Pooch to anyone! And I most certainly will NEVER be back! If you care about the safety of your pets, do NOT go there, EVER! read more

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My dog, Bo, an I LOVE this groomer. Bo is actually happy to arrive which has never happened with any other groomer. The owner, Donna, takes special care of Bo's needs as an older dog, i.e. special shampoo for itchy dry skin. Bo always looks so shiny and spiffy when I pick him up. Great place! August 2020 read more

Arianne has been Ivy's groomer for years. We followed her to the Platinum Pooch due to how great she is! Worth the drive and a nice little coffee shop to wait at around the corner. Great rates and excellent treatment of Ivy... read more

The Platinum Pooch - Pet Groomers Near Me - Verona, Pennsylvania

I have an 8 year old Papillon that she has groomed 3 times. I asked that his ears not be cut and she shaved them back. She cut his nails so short that they bled on my car seat I don't know what else she did but he went under my bed and stayed there for 3 days with tail tucked and ears down, not eating, drinking or going outside. He had diarrhea. My heart ached for him and I will NEVER take him there again!!!!!!!!! read more

I took my golden retriever for the first time today. I am absolutely thrilled with what a wonderful job they did. My Sasha has never felt, smelled, and looked better!! They were extremely friendly as well as knowledgeable. They love and take pride in what they do. I have tried other groomers and nothing compares to The Platinum Pooch!!! I will be recommending everyone! read more

The Platinum Pooch - Pet Groomers Near Me - Verona, Pennsylvania

I was skeptical at first because of a few bad experiences but they really put me at ease. Very friendly and accommodating. My fur baby went in looking scruffy and came out looking fabulous. Other groomers would have me drop my dog off in the morning and pick him up sometime in the afternoon which would hamper my plans for the day. PP had my dog for only an hour and a half! Fast and friendly service! Ask for Danielle! read more

Weezy's love for any and all humans is as intense as his hatred of large, unneutered male dogs and all cats. My dad has faithfully bathed him weekly in tea tree oil & flea shampoo & conditioner weekly; but now the folks are in Florida, to winter until their last. I shudder at wrangling a 50 pound pooch. Donna is basically Pittsburgh's dog whisperer. Weezy immediately sat for her, without command, and she shoved her fingers right into his mouth to check for tartar. I was fairly freaked but she immediately positioning herself as dominant yet loving over him. I didn't hear a single bark or howl in 90 minutes, even while he was in full view of cats. And he came out smelling like a sprig of mint. read more

On May 20, 2016 we took our labradoodle to get groomed at The Platinum Pooch in Verona, PA for the first time. Our appointment was scheduled for 9am and we were told that she would take about 2-2.5 hours to groom. I got a call at 11 stating that our dog was ready to be picked up. We went to get her, and when we showed up at the groomer's we were told that every few minutes a drop of blood would be on the table from our dog. This was followed by the groomer stating that she had no idea where it was coming from. When we got outside we realized that our dog's mouth and tongue were bright red. Being that she was at the groomer's she was panting pretty heavily and we were able to see that there was a cut in her tongue and she was bleeding profusely from it. I called our vet in the car with our dog while my fiancé went back inside to speak with the groomer. The groomer said she wasn't quite sure what it was from or when it happened, but that our dog was chewing at the crate that she was in. When we left we went straight to our vet because our dog was losing a lot of blood at this point. The vet determined that because she was bleeding so much, they needed to sedate her and stitch up her tongue. A week later we discovered a white spot on our dog's tongue. We took her back into the vet and they concluded that the tip of her tongue, which had gotten cut at the groomer's, was indeed dead and that piece would need to be removed. They did pay our initial vet bill. They also said that they would refund our money, however we have still not received a refund. Our dog had to be sedated, given stitches, and eventually had to lose part of her tongue because of the groomer at The Platinum Pooch. EDIT 12/6/16 As the owners of the Platinum Pooch continue to try and save face instead of taking responsibility for their actions, I feel the need to reply to the owner's reply. She says that we left our previous groomer because our dog has a crate issue. This is not true and was never said to the groomer at the Platinum Pooch. This a flat out lie. Our previous groomer left and we decided to look for a new groomer. This insinuates that this was our dog's fault and she somehow cut her own tongue while inside the crate in their building. We tried numerous times to try and come to a resolution, but the owners have refused to step up. read more

Wow the level of rude that I experienced is beyond unprofessional. I simply called to get a quote for my Shiba Inu. She gave me a range which was fine. Then I only tried to explain that my Shiba's undercoat is light right now as they can shed a lot but now his coats a bit lighter than normal. And then I wanted to explain the the women on the phone the other services I wanted done other than a bath/groom. But instead she proceeded to verbally "scold me" on how I don't know these dogs coats like she does and how I had no idea what I was talking about and she was a "professional" and she doesn't want someone coming her story who's concerned with price because she "knows what she is doing"! 1st - price was not an issue, but she went on a tangent and would not let me get a word in. 2nd - after she finished her "rant" I told her she was coming of really rude and aggressive for no reason, that price was not the issue but given her attitude I would not want someone like her working on my dog anyways and I will just go elsewhere. Then she said "GOOD" and hung up on me. I don't care if you have a f**king PHd in pet grooming, you should ever treat and speak to a potential customer that way. I would caution anyone from going to this place based on the sheer level of unprofessional manner they speak to people. Who knows how rude they would be to your dog, or how much they will not listen to what you want for your dog!!!! I am a certified therapy dog team with my dog, and you better believe I will advise all my colleagues and their friends to avoid this place. read more