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    The Pink Haired Lady

    5.0 (5 reviews)
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    Salon Joseph - Original cut, uneven layers all over

    Salon Joseph

    4.7(110 reviews)
    1.1 miQueen Anne
    $$

    I am so sorry to be giving a one star review to this salon. I called today to request a refund for…read morethe worst haircut I've ever had. The very kind person on the phone explained that the salon absolutely offers refunds when clients are unhappy, but that they cannot do so in this case. The stylist I had, Michelle Clifton, only leases a chair at the salon - she is not an employee of Salon Joseph. But I feel I was treated terribly, and each time I see myself in the mirror I want to cry, and I do not know how else to seek recourse or record my experience. I had an appointment with Michelle last Wednesday, where I expected something similar to what she had done a couple times in the past (longer layers, some shorter ones around my face). By the end of the appointment, I raised concerns about the shortest layer seeming too short and too big at the back, and blunt and uneven at the front. Michelle seemed to strike a defensive tone, told me that I should take a couple days to get used to it, and that I would love it. I got home and asked my husband to confirm that he saw what I was seeing. I emailed Michelle the next morning (Thursday) with pictures, saying I was very concerned and hoping the back and front could be fixed. She replied Friday morning and said I could come in midday for an adjustment, which I appreciated. When I got there and reiterated my concerns, she indicated that 1) short layers was what I asked for, and 2) I just did not understand what short layers were supposed to look like, since I wasn't used to them. Even if I had asked for short layers all around (and I did not), the photos show that the shortest layer was blunt and uneven, and sat like a shelf above the rest of my hair. When I showed Michelle the picture with the blunt diagonal line in the back, she said it only looked like that because I had used a flat iron. (??) In any case, she did some adjusting. I thanked her and left. When I got home, I realized that the front still looked uneven and unblended, and I emailed expressing that I was upset and was unsure what to do. Michelle said she was "genuinely sorry that we weren't able to land on something that felt right for you" and suggested I find a new stylist moving forward. I replied that I would find a new stylist, but that I was now going to have to pay someone else to fix my hair, and the situation had cost me a great deal of time and money. I said I would appreciate it if she would consider a partial refund (I paid $180 -- 150 for the cut and 30 for tip). She replied that she was not able to offer a refund due to "all the time she had spent," but offered to return my tip as a "gesture of goodwill." When I went to another salon on Monday, I asked if the stylist could even out the fringe/layers at the front. She said - unprompted - "Do you also want me to address the back?" I said I could not see the back and thought it had been fixed. She said, and I quote, "It looks like a haircut on top of a haircut." She also noted that the layering was blunt and uneven overall. She spent an hour trying to blend things out but couldn't fully fix it, and encouraged me to come back in a couple months for more blending. (Indeed, the short layer still pops up like a helmet unless I blow-dry and use a flat iron, which I don't have time to do every day.) I paid full price for another haircut, though the new stylist charged me less than Michelle's rate of $150 because she felt so bad for me! I wrote to Michelle that I was disappointed about the offer to return only the tip, and puzzled by her reference to "all the time" she had spent. I was under the impression that it was industry standard to offer a complimentary adjustment and then a refund if the hair is too short to correct, as mine is. I mentioned what the other stylist said about the structural issues with the cut, and that I believed my concerns had been valid. Michelle sent me my $30 tip. Each step of the way, from the concerns I raised at my first appointment, Michelle made me feel gaslit, like there was nothing wrong with the haircut, that this was the outcome I asked for and I was simply too picky and difficult to please. I hope it is evident from the photos below that I was not being unreasonable. I appreciate that none of us is perfect, and we all make mistakes, even professional hairstylists who ordinarily do amazing work. But when mistakes happen, I do not think it is right that the client should have to pay for it, especially when they have no choice but to wear the result.

    Monica gave me the very best hair color and cut that I've had in a long time!…read moreShe was wonderful to consult with on color options and hair styles. I left feeling quite lovely and happily sent photos to my family and friends -:) ester Bailey

    Photos
    Salon Joseph - When I got home from original haircut

    When I got home from original haircut

    Salon Joseph - Original cut

    Original cut

    Salon Joseph - Hair Color & Haircut by Monica at Salon Joseph

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    Hair Color & Haircut by Monica at Salon Joseph

    Chroma Salon

    Chroma Salon

    4.5(111 reviews)
    1.2 miQueen Anne
    $$

    This is overdue but here it is!…read more After contemplating it forever, I finally cut my hair that was down to [the lowest part of] my lower back. Considering how last minute my commitment was, I was so so so fortunate to have found and been seen by Alpin. She gave me a beautiful short cut---slightly angled with some personality and texture. I got the cut just over two weeks ago, and it's settled amazing. She also spent time chatting with me beforehand to understand what I was really going for and needing (for me, that was ability to just throw in some waves and go) and then offered suggestions for that goal--she recommended a couple products if i wanted to let it air dry, and showed me some curling iron techniques to get that exact quick effortless look i was going for. Finally, Alpin assured me that as my new cut settled, she'd be happy to make any little tweaks or changes if I desired and to just let her know. Beautiful work, genuine personality. I will 100% be back!

    Roxanne has made my hair look amazing and helped me to keep it healthy for years. Regularly…read morebleaching and toning can take a toll on your hair but Roxanne puts a lot of care and attention to detail into her work plus she recommends products that really do make a difference. Aside from healthy hair, my hair color looks amazing every time and I love collaborating with Roxanne on my ideas for colors. I really appreciate that Roxanne sets good expectations and will tell me if an idea I have won't work or if there might be something better to try. I've never been disappointed with Roxanne's work and I don't think you will be, either!

    Photos
    Chroma Salon - Before

    Before

    Chroma Salon - Smoky Gray Tones

    Smoky Gray Tones

    Chroma Salon - I love it.

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    I love it.

    The Pink Haired Lady - hair - Updated May 2026

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