I've been going to Pin Cushion for years, and there's a reason I keep coming back. Between me and my daughter, we've had several piercings done here over the years, and I've always trusted them completely. It's female-owned, female-run, incredibly clean, and I've never once felt uncomfortable walking through the door.
This most recent visit was a family affair. I got my Monroe piercing, my daughter got her back dermals, and my 11-year-old got her second ear piercings.
We originally went to the Frisco location, which has always been our go-to. It's first come, first served, and even when they're busy, the wait moves surprisingly fast. After we filled out our waivers, Kimberly (the owner) came over and let us know they didn't have the specific jewelry needed for my daughter's dermals at that location, but they did have it at their newer Celina shop.
Instead of just sending us on our way, Kimberly made the whole process so easy. She called the Celina location before we even left so they knew we were coming, gave us a discount for the inconvenience, and even gifted my youngest daughter the earrings she had picked out for her new piercings. That level of customer service is something you just don't see very often anymore.
When we got to the Celina location, everything was exactly as promised. They already knew who we were, getting checked in was quick, and everyone was so welcoming. The Celina shop is beautiful--it's bigger, more modern, and has a really cool vibe with plenty of fun spots for photos. I still have a soft spot for the original Frisco location because it's such an iconic staple, but I absolutely loved seeing the new space.
Krista did all three of our piercings, and she was fantastic. She took the time to talk to each of us individually, answered every question, explained aftercare thoroughly, and made all of us including my nervous 11-year-old feel comfortable from start to finish. She never rushed us and made the entire experience feel relaxed instead of intimidating.
We also ended up buying some jewelry because their selection is honestly one of the best I've seen.
To top it all off, I had an issue with my new Chase card and had to call for a security code while they were getting ready to close. They could have easily rushed us out the door, but instead they waited patiently, were incredibly kind, and never made us feel like we were inconveniencing them.
Great people. Great service. Beautiful shops. If you're looking for a place you can genuinely trust with your piercings, this is it. Supporting an amazing female-owned business that consistently takes care of its customers makes it even better. They'll always have my business. read more