If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

Normally I try to avoid going into phone stores. But it was time to upgrade my phone…read more I got helped by Tony. He's really down to earth, friendly, and patient. And I couldn't be more happier with my service with him. I didn't catch the manager girls name, but she was also pretty cool too. Thanks y'all. 5 stars.

Wow what a bad service experience! My brother and I walked…read morein on Black Friday thinking it might be super busy. It was pretty empty so it seemed we would be helped quickly. There were only 2 customers in the store. 2 of the four employees were assisting the 2 people that were together. As we walked in, one of the employees who was assisting the 2 people said he'd be right with us. "Hmm. Odd, why can't 2 of the other employees help us," I thought to myself. We waited a minute and one of the other 2 employees begrudgingly said, "I can help you.' As if we were inconveniencing him. He was not friendly just a plain robot. Not cheerful or pleasant. How about being more customer-service oriented. "Hi how are you today?" He proceeded to help my brother. My brother let him know he was looking for a newer phone. He looked at his phone and said in a rude voice, "Yeah, this is really old!" Ok maybe a 5 year old Phone is old for most tech gadgets but the way he said it, was very condescending. Ouch! He then pointed my brother to the newer version of his current phone and told him his new bill would be $100/month. Hmm my brother doesn't use it for social media, mostly for necessity of having a phone for an emergency. I have Verizon, and they've always asked me more detailed questions, to get me on the right plan. When I voiced that I only pay $48 dollars with Verizon and my brother asked about a loyalty discount, the employee immediately said, "You can go to Verizon!" Trying to pull the old sales trick of 'taking away the carrot' so to speak. My brother responded with a resounding, "ok!" And so we did and he got a way better deal at $67 per month. Verizon was so much more helpful and friendly. The name of the employee was Austin. Also we didn't appreciate the other employee following us around with Austin. It was weird. If the employee was being trained, then say something. That was just awkward. Do better.

Geek Squad: these geeks take themselves very seriously. If you don't have an appointment to drop…read moreoff or pick up, be prepared for boatloads of haughty attitude. When you get tired of the runaround, ask for a manager. Beware, the geek will tell you they are a manager.....don't believe them. Austin, the actual store manager, when he was finally asked to come over at my request, truly understood good customer service and took care of me picking up my computer in 5 minutes...about half as much time I spent getting the nazi treatment from the geeks for not having an appointment. Ugh.

They are predators at this store. I've been a T-Mobile customer for over 15 years and the service…read moreI received at this store from the manager Karla is the absolute worst I've ever received. I was sent by another store because the other store didn't have the item in stock. There was a $800 promotion for a new phone, which I was told I would receive after asking multiple times and being assured by Karla that I would receive it. Long story short, I was apparently not eligible for the promotion, and had Karla looked up my account and done her job, she would have known that. I contacted customer service, and Karla's response to them was "just have her return the phone". I called Karla, and she offered to buy back this phone for $500 to apply to another purchase. Uhm, no. I will never go to this store again. Disgraceful service. Buyer beware.

This is the first time I've used Datacomm NV (Josh) and let me just tell you, they are a great…read moreservice! I had them install a wi-fi router in my home recently. They arrived on time and quickly finished the job. Not only did they finish the job, but they helped explain in detail everything they did. Also, after they finished they gave me options for a surround sound system and offered a great quote with it. I'm extremely happy that I was able to find them and will definitely be using them in the future and would recommend to everyone!

I contacted Datacomm to run some fiber optic cable for a networking project. Datacomm gave me the…read morebest qoute that I have seen in a long time for this type of job. The employees were professional and well dressed. The job was finished quickly and better yet accurately the first time. You are doing yourself and your business a dis-service by not contacting Datacomm for your needs. Thank you Datacomm

Pacific States set up my business phones at my store when I opened and helped so much with the type…read moreof system to get, the amount of lines we might need and how to effectively use our voicemail system. Not only were the staff extremely helpful in set-up and training but they continue to be this way because whenever I have a question or need to reset something with my phones it's a simple phone call to get a solution. Thank you Pacific States, when I'm ready to upgrade I'll be calling!

We recently upgraded our old phone system with Pacific States. Sarrah and Joseph were great to work…read morewith. They took all the time needed to explain to me and our staff the system and software. The Mitel system works great and the functionality is straightforward, the desktop application as well as the mobile application are tightly integrated and made for a smooth transition.

Excellent service!! Matthew showed up on time, solved all…read moreof my computer problems quickly, made some great recommendations and was extremely professional. I will continue to use this company for both my business and personal needs. He saved me a lot of time and frustration! Calling him for computer needs is a no-brainer!

From the owner: If you have an IT issue or need, call your Office Pro. We offer free network inspections to local…read morebusinesses to let you know if you're vulnerable to malware or hackers. If you already have a possible malware or virus infection call us today. In many cases, we can remotely fix your system without you having to bring it in, saving you lots of time and effort. Since 1997 we've specialize in business phone systems, video surveillance equipment, network cabling, wi-fi access points, routers, computers, servers, networks, on-site and cloud backup, Azure and Amazon Cloud, Microsoft Office 365, databases, Exchange, SharePoint, data recovery, managed services, virus and malware removal, business continuity planning, printers and copiers. We are a one-call solution to almost any issue you may have. Quotes are free and in many cases the advice is too.

I had the most professional helpful service advisor that provided the utmost care and concern to…read moreexpedite new phone service. I want to recognize the following advisers: Shelley, Alex, and Michael. They all went far beyond my expectations to ensure I was Satisfied with the service to match my budget.

The people in the store were very nice and helpful. However, talking with support took 59.10…read moreseconds to finally get the gateway to work again. It worked the first day, the next day it gave an error code and I had to call support. They had me take out the Sim card. It is tiny and I had severe problems getting it out. Disgusting experience with support, the technical support person was very nice but it took an hour!!!!!@!@@!. Why in the world would a new user have to pull out this Itty bitty little card????????

Requested a quote and information about the services, as I was tired of the company I had that…read morewouldn't offer any deals for a long time subscriber. Plus, the aforementioned company that starts with Spect*** has lousy customer support/service. Got the quote and was happy with it, they scheduled the install, the technician showed up on time, did a great job with the installation and left everything just the same as it was. So far, after a week, have absolutely no complaints or issues....speed is top notch...no glitches. Anything that saves a bunch of money, and gives you better service is a win in my book....also, it's a local company

Since upgrading to maximum-data rate service in February of 2025, short term intermittencies have…read moredisappeared. Instead, there have been seven multi-hour losses of Internet connectivity. Our microwave radio relay changed from Fred's Mountain to Peavine peak when we installed the maximum-data rate equipment. According to SkyFiber, their relay station on Peavine peak does not have backup power, and so every time NV Energy loses power in the area, our Internet service is lost. Communication with customers when outages occur is slow.