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The Phillips Insurance Group

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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7 years ago

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Cantrill Clark

Cantrill Clark

(1 review)

I was in a car accident today and even though this has been a crazy, emotional, hectic, traumatic…read more(not really) and just a big mess of a day I am thankful for my car insurance. I am on the same policy as my husband so I didn't really know what my coverage included. Thankfully I have collision with car rental in my policy. I called them after everything settled down and gave them the details of the accident. When my rep/agent for the claim called me back (Alvin) today we went through the details of the accident and all that good stuff. He was helpful, sensitive, and responsive to my needs. They are handling everything. They are towing my car from the shop, where I took my car, to their own place to assess the damage. Alvin explained all the different options to me. If it is not worth fixing and how that will be handled and a reasonable time frame (less than a week - 4 working days). If it is fixable they will tow it to a collision shop for repairs themselves. My car rental service is 10 days max if the car needs to be junked (and they will give me a check for the amount of what the car is worth before the accident). If the car needs to be repaired the car rental is for 30 days. This has been a huge weight off my shoulders. They are taking fast action and I don't have to do anything except give them the police report number. Thank you for making a bad experience must more tolerable. A+ *oh one side note - I did not know I had car rental coverage until Alvin called me later that day. When I originally called in to report the accident I wish the woman on the phone who took my info would've told me I had the rental coverage. But its an easy fix and not a big deal. They will just switch it over to the insurance company and I just have to put down a $150 deposit (but he said Enterprise will usually take a $50.00 deposit - i think its a fuel deposit? I can't remember what he said.

AAA - Ardmore

AAA - Ardmore

(41 reviews)

Friendly staff. Staff helping another customer but greeted…read moreme and asked how she could help. The store is clean esp the rug which tends to look dirty in most establishments. There are about 8 people working and 11 customers. It's quiet and them process is moving quickly. I'm here for a duplicate license so u can at least have a paper document. A nice staff member announced the order of service to be provided which is quite thoughtful. She also apologized who again is very considerate. I appreciate the team here and I'm thankful I came to this location for my license duplicate.

I needed a new Driver 's License Photo. When I went in the first thing you do is register with the…read morereceptionist desk. She asked to see my certificate from DMV. She gave me a number and pointed to a separate area for License photos. I was number 47. There were about 12-15 people ahead of me. There were two people at a desk up front, taking information and then taking photos. The line moved quickly, about 15-20 minutes. When it was my turn I was asked for my current driver's license n another form of ID. I had my passport. She approved everything. I had a Real ID star on my old license. She said if I still wanted that I would not be able to get my new license then n there. She explained it would be mailed to me in about 10-14 days. I agreed to that. She punched a hole in my old license and gave me a paper about having photo taken. She told me that it was not really a valid Driver's License but to keep it until I received the new one. She took three photos and showed them on a screen and told me to pick the one I wanted for new license. I did and thanked her and left. The entire process was very easy, well organized, and surprisingly pleasant. I was further surprised when I received my new Driver's License in 4 days! It was great! I highly recommend AAA in Ardmore. Great people and great service!!!

The Phillips Insurance Group - insurance - Updated May 2026

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