Fantastic customer service. I've been trying to get into switching my cat over to a raw diet, but the brand I was looking for is difficult to find. I ended up corresponding with this store via Facebook and phone, and all of their customer service representatives were extremely helpful. Although they didn't carry the brand I was looking for, they were able to order it for me and have it within the week. They also recommended other brands that may work, and offered for me to return it in case my cat didn't end up liking it. I'm really impressed with this store, and don't think I'll ever stop in a mainstream pet store again!
Also, another note, they carry a lot more than just cat food. The store is actually quite big inside, and they have all variety of pet toys and supplies. read more