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The Pet Company

1.0 (1 review)

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16 years ago

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Bermuda Triangle Tropical Fish

Bermuda Triangle Tropical Fish

(19 reviews)

Imagine walking into a fish store and it does not stink and there is no signs of sick fish in the…read moretanks! That is what you'll find at Bermuda. Quality fish at quality prices! Clean store and we'll stocked.

We've been customers at Bermuda Triangle Aquatics for the past five years, relying on them for…read moreeverything our aquarium needed, live rock, water, fish, supplements, you name it. Our tank ran flawlessly for years, a stable 36-gallon saltwater setup that we maintained meticulously with no issues whatsoever. That all changed when, after 2.5 years without adding any new fish or livestock, we decided to purchase one from their store. Not long after introducing it to our quarantined system, the new fish brought in Ich, contaminating the entire tank. We lost two healthy, long-term fish as a result. Nothing else had been added to the tank in over two years, so the source was unmistakably clear, this fish from Bermuda Triangle. I get it, diseases can slip through in this hobby sometimes, and we're experienced enough to know the risks. But we reached out to the owner politely, asking if he'd consider even a small concession, just a few dollars off to help offset the cost of replacing the lost fish. We weren't demanding free replacements or a full refund; just some goodwill gesture for loyal customers. After a lengthy phone call, he adamantly refused any kind of help or accountability. It was shocking, the owner is a piece of work, showing zero willingness to stand behind his sales. There are far better, more reputable options out there, like stores in Hixson or reliable online suppliers who actually care about customer satisfaction. Skip Bermuda Triangle for anything live; the risk of introducing diseased fish to your tank isn't worth it. Weak ownership and poor service--1 star only because of our past purchases. Stay cautious.

The Pet Company - petstore - Updated May 2026

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