1. The Parlour

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Aliso Viejo, CA

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The Parlour

4.8 (19 reviews)
Closed • 9:00 am - 5:00 pm

By appointment only

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11 years ago

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9 years ago

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8 years ago

Rena is amazingly talented and super sweet! If you want long luxurious lashes, go to Rena!

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Review Highlights - The Parlour

“I've been going to Nicole for years and I cannot go anywhere else now because she is quite literally the best!”

Mentioned in 9 reviews

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Shine Lash Beauty - Camellia Volume Mink Full Set

Shine Lash Beauty

4.9(77 reviews)
3.8 mi

I needed to find a new lash extension place when I'm in OC and I went to Shine Lash Beauty, it…read moredidn't disappoint! I chose Aileen and she was excellent in the process. New customers have a new customer deal where it's $10-30 off original pricing depending on which set you get so make sure you ask about that if you don't see it online when booking. Aileen asked me which lash set I would want and showed me pictures of what the lashes would look like and sample pictures. When I laid down she showed me samples of the lashes and what it would look on my eye and we agreed to which style. She was so meticulous and soft with her hands on my lashes. I loved my lashes at the end and they fit my eye perfectly! Aileen was an amazing lash tech! This place is really clean and has soft music playing in the background where you can relax while getting your eyelashes done. They provide water and chocolate at the front waiting room. I would come again and prices are so affordable!

I booked a wispy 5D set at Shine Lash Beauty expecting noticeable volume, but the final result…read morelooked like the most natural set they offer. There was barely any difference from my natural lashes. What made the experience worse was having to go back and forth with management and technician speaking their native language between themselves and me practically begging for more volume. I was repeatedly told that my lashes "can't hold" volume, even though I regularly get 4D - 5D volume sets from other places and they hold perfectly fine for 2-3 weeks every time. The technician kept insisting it was impossible instead of listening to what I requested as a client. The technician was also being rude when she told me if I don't like it she will just remove the lashes and I can leave. I still thanked her several times and was extremely polite, I left her a good tip but I will never return. I wouldn't recommend this place if you're looking for actual volume lashes or if you expect management to be receptive to customer concerns. RESPONSE TO THE OWNER: I want to clarify that the technician assessed my lashes BEFORE starting and even showed me a reference photo of a 4D volume set saying that WAS THE LOOK I would be getting. If my lashes truly could not support that style, that should have been communicated BEFORE the service began -- not only after I expressed disappointment with the final result. The explanation about my lashes "not being able to hold volume" directly contradicted BOTH what I was promised during the appointment and my consistent experience getting 4D-5D sets elsewhere.

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Shine Lash Beauty - Mini hyb

Mini hyb

Shine Lash Beauty - Wispy 3-6D

Wispy 3-6D

Shine Lash Beauty - Mini hyb

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Mini hyb

The Lash Lounge

The Lash Lounge

4.4(206 reviews)
2.9 mi
•$$

Emily and Brianna are amazing and front desk Rachel is the best! Definitely worth the visit! Be…read moresure to get your appountments on the books!!!

ATTENTION: I LOVE this Salon , BUT today's experience was unacceptable"…read more I am a monthly member of The Lash Lounge in Laguna Niguel and have always had a wonderful experience. BRENDA is fantastic, and RACHEL at the front desk is consistently warm, professional, and helpful. I've genuinely grown to appreciate this location, which is why today's experience was so disappointing. Brenda wasn't available, so I booked with the first available stylist, BREANNA Unfortunately, from the beginning, the interaction felt unnecessarily confrontational and unprofessional. Breanna was slightly late for my appointment and immediately began criticizing the condition of my natural lashes and telling me what she thought I should be doing differently in relation to the extensions. I explained that I have been wearing lash extensions for more than 10 years, use a lash-support serum, and know the style and look that works for me. I certainly welcome professional recommendations, but I expect them to be communicated respectfully. During the appointment, she repeatedly complained about my eye twitching, even after I explained that it is involuntary and unfortunately not something I can control. While removing an extension, I felt a sharp clip/pinch to my eyelid and told her that she had hurt me. Rather than simply stopping and checking my eye, she disputed what I had experienced and attributed the pain to my twitching and a natural lash being pulled with the extension. At that point, the overall tone of the appointment had become so uncomfortable that I finally said, "You don't seem to want to do my lashes, so let's reschedule." She immediately agreed. What concerned me most was what happened afterward. Instead of allowing the interaction to end professionally, Breanna continued speaking to me in an argumentative and disrespectful manner and followed me toward the front desk. I finally had to tell her that the conversation was over and that I was no longer interested in discussing it with her which she then proceeded to tell me she was going to call the owner. I sincerely hope she was honest in explaining her unacceptable , rude and dismissive behavior to a client who could go anywhere else but loves this Lash Lounge. I have had too many positive experiences at The Lash Lounge to judge the entire salon based on one employee, and I will absolutely continue seeing Brenda. But I do believe management needs to address this employee and experience seriously. Clients should be able to disagree with a stylist, have an involuntary eye twitch, or request a particular lash style without being made to feel criticized or unwelcome. There is a big difference between offering professional advice and speaking down to a client. Today I left without having my lashes completed and feeling genuinely disappointed by how I was treated. I hope management takes this feedback seriously because, in my experience, this behavior is not representative of the otherwise excellent service I have received at this location. I would like to continue my membership and sincerely hope this will be addressed so it doesn't leave a negative mark on this otherwise wonderful Salon.

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The Lash Lounge
The Lash Lounge - Lash position.

Lash position.

The Lash Lounge

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The Parlour - skincare - Updated November 2026

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