My mom and I moved to La Ventana almost two months ago, and by far, it's the best apartment complex…read morewe've ever lived in. Hands down, Rose, the manager, is outstanding! She has such a great attitude and is always super helpful and friendly. I honestly cannot recommend this place enough. We're so happy we chose La Ventana!

I lived here for 18 years, that should say it all…read more But I'll say more: the management here is truly one of a kind. Rose, the property manager, is responsive, professional, and actually cares about the people living here. Maintenance requests were handled promptly every time, and when something was beyond fixing, she replaced it without making it a whole ordeal. That kind of follow-through is rare and it made such a difference in day-to-day life. The apartments are all newly renovated and a great size, especially for the price. Parking is included in the garage, and street parking in the area is easy enough that guests never had trouble finding a spot. Laundry is in the building and fairly priced, which is honestly more than you can say for a lot of places. 18 years is a long time to stay anywhere, and I genuinely think Rose is a big part of why I did. If you're looking for a place where the people running it actually do their jobs well and treat residents with respect, this is it.

If I could give this place zero stars, I absolutely would…read more This has been the most despicable, unprofessional, and dangerous apartment experience I've ever had in my life. Management at Burton Way Luxury Apartments gave a key to my unit to my stalker -- yes, you read that right. My stalker created a fake email pretending to be me, told the office that a "friend" would be picking up a key, and they actually handed it over to him. This was after I had already given the management team written and verbal instructions not to respond to anyone using that email or any other number but mine. As a result, my home was broken into, thousands of dollars worth of belongings were stolen, and I was left feeling completely unsafe in my own apartment. On top of that, the building is infested with roaches. They're all over the property and eventually made their way into my unit. I complained about this repeatedly. Every time, management said they had "treated it," but nothing ever changed. The problem clearly runs deep in this building, and they simply refuse to take it seriously. And if all that wasn't enough, after everything I'd already been through, a new employee started working for the management company and -- unbelievably -- called my stalker directly, thinking it was me. This is after months of me explaining the severity of my situation and begging management not to make that exact mistake. It's beyond careless -- it's dangerous. For the amount of money they charge to live here, tenants deserve safety, professionalism, and basic human respect. Instead, what you'll get is a roach-infested building run by people who clearly don't care about their residents or their safety. There are plenty of great places on Burton Way, even older buildings that are managed far better than this so-called "luxury" complex. Do yourself a favor and stay far away. Unless you want to deal with stalkers, roaches, and management that puts you at risk -- this is not the place for you. This building is a complete disgrace, and the word luxury should be removed from its name entirely.

my son has lived there for two years. it's a well kept, clean, safe apartment complex in a great…read morearea. you can walk to shopping, bars, dinner. it's really a nice place to live.

I have been a tenant at Lindbrook Manor for over five years, and I have really loved living here…read more Both Nia, the property manager, and Ronaldo from maintenance have been great. Nia is always very helpful and goes out of her way to make the tenants' experience as good as possible. Ronaldo is extremely competent and has always been able to quickly solve any problems I've had in the apartment. The apartment complex is very quiet and feels very safe. The pool is always kept clean and is a very nice area to relax. I highly recommend Lindbrook Manor to any UCLA students or anyone looking to live in Westwood.

Lindbrook Manor has classic architecture and excellent management and facilities. It is in easy…read morewalking to four grocery stores, coffee shops, retail, and top notch medical facilities. The townhomes and have wide open spaces and ample windows. The complex is in a very safe neighborhood and is well lit at night. I especially like that maintenance and other staff are on site daily. I have claustrophobia so another to me is the for our cars is on one floor. I highly recommend Lindbrook Manor.

Recently (4 months) moved to LA and I am very pleased with MLofts so far:…read more General Building: Very clean, modern, simple but well maintained. Cleaning staff of what I can tell might be only 2 people do a great job of handling the occasional mess. Apartments: Well maintained, appliances are pretty good, but all compact versions as the rooms themselves are pretty small. Decent amount of cabinet space, and high ceilings so if you can make use of vertical storage, you should be in good shape. Floors are concrete so while they are easy to clean, they are also very cold. Not recommended for families due to size, but couples can make due and singles will be fine as long as you don't have a lot of stuff. Amenities: - Parking is limited to 1 space per apartment which would be one of the few drawbacks but some of the neighboring streets have free parking with only 1 day where you have to move the car for street cleaning. Streets in the area are also very safe seeming.. Building has electric car charging spots also. - Gym Equipment is relatively new, good quality and kept clean. Nothing too fancy, similar to a nice hotel. Would be nice to have 1 or 2 more items but definitely adequate for a relatively small apartment complex. Also, never busy and 24 hours (although be careful after hours as I believe the person directly above can hear the noise from the gym). Two large TV's for watching games etc. - Coffee Commissary: This place is great. While it's not part of MLofts, it is in the same building and is a good place to do work. - Pet Run: This is a secure walkway where you can walk your dog. A great idea in concept but I generally walk around the block to the grass. - Laundry: 1 washer/ 1 dryer on every floor. Seems like not enough but I've only occasionally run into a situation where I had to borrow another floor's. Laundry rooms are relatively clean (as far as laundry rooms go anyway). - Common gathering areas: Firepit, common area tables and penthouse grills are all well maintained. These areas don't seem to get much use. While they are nice to have, I think it's probably because it's a bit awkward to have a gathering or to hang out in the middle of the common where you are in view of basically everyone else that lives in the complex (unless you're into that sort of thing). The penthouse grill area is more private which is nice, but again, I've never seen a gathering up there. - Wifi in lobby/gym: This seems a little spotty, but there's general cell service in the area. Staff: Julie the Property Manager and Stephanie the Assistant Community Manager are definitely a huge plus for this place. Both of them are very responsive to concerns and will go out of their way to take care of issues. They have responded to all of our maintenance requests within 24 hours. They even move all of the packages into the locked office before they leave for the weekend and put them back out in front of your mailbox to minimize the chance of theft. Residents: Generally young professionals who keep to themselves, very dog friendly.

Extremely Disappointing Experience I would strongly caution…read moreanyone considering doing business with Frost Chaddock to think twice and make sure they fully understand the application process and documentation requirements before paying any fees. My experience was incredibly frustrating and, in my opinion, completely unacceptable. I paid two application fees, submitted the documentation requested, and made multiple attempts to get clarification when additional documentation was supposedly needed. The most offensive part of this experience was being told that I had altered my pay stubs. I completely dispute that accusation. I provided my documentation in good faith, and rather than being given a clear opportunity to address the issue, I was left trying to figure out what exactly they wanted from me. I was also told that my co-signer did not provide sufficient income documentation. I specifically asked what additional documentation we could provide to satisfy the requirements. Natalie then told me to complete a "tax transcript," yet there was no option available to me to provide or complete the document she was referring to. I did exactly what a reasonable applicant should do: I asked for clarification. I even emailed Alex on Friday specifically asking what was needed because I wanted to resolve the issue and provide whatever legitimate documentation was required. Despite my efforts, I feel that I was given the runaround after already paying two application fees and investing substantial time gathering documentation. The entire process left me feeling that my time and money were not respected. Being accused of submitting altered documents is especially serious, and I expect companies handling sensitive financial information to have clear, consistent, and professional procedures for verifying documentation and communicating with applicants. I have requested the return of my two application fees and the removal of my personal information and documentation from their system to the extent permitted by law. I have also requested an explanation of the allegation regarding my pay stubs and clarification regarding exactly what documentation was supposedly missing. At this point, I am reporting my experience involving Alex, Natalie, and Frost Chaddock to the appropriate local, state, and federal agencies for independent review. That is not the level of professionalism or transparency I expect when dealing with someone's personal and financial information.

This place is a hidden gem. We're about to move out, but have to leave this review since…read moreUrbanpolitan (and community/leasing manager Mo) has made us feel like home ever since we stepped our foot in here. It honestly feels more like a boutique hotel than anything else - everything is so modern and zen. And very clean, unlike so many other apartment complexes. The pictures don't nearly show how amazing this space is - you have to see for yourself. It's 5 min from The Grove, 6-7 min to West Hollywood and 15 min from Culver City. Location is amazing - it's close to everything but still has a private/secluded zen feel to it. Amazing!

FYI - This place is called Urbanpolitian. Building got bought by Rockdyne…read more I was planning to give this place 4 stars but my last week at Urbanpolitian knocked it down to 3. The Good - Brand new complex. Very modern and clean. All new appliances with hardwood floors. Can't complain. - Parking garage is well lit and clean. - Pretty secure place with lots of security cams. No security guard on site or after hours. When I initially signed with Moss, they told me there'd be after hour security guards. Nowhere to be seen. - When you close the windows, you can't hear outside noises. Which is great because of all the construction on Wilshire. - Complex is always clean. They're constantly cleaning the elevator, hallways, etc. FYI's: - Floor to floor sound is pretty bad. I always heard my upstairs neighbor walking around, vacuuming, moving furniture, etc. My neighbor below would blast his/her music and the bass would soak into my unit. If you are sensitive to noise, take this into consideration. - Not a lot of amenities. There are bike racks, pet grooming area, and club house... but no gym or pool. Not a deal breaker though. - Leasing office isn't always open as it says on the door. Better to email if anything is needed. - There's a lot of construction going on nearby. Your unit will get dusty pretty quickly. The Unpleasant Incidents - Before you move out, they have two inspections. Pre-move out and day-of move out inspections. We spent time cleaning everything so we won't get charged for a hefty cleaning fee. On the day of our move out, office noted that everything was clean and we will pay for something minor in the bathroom cabinet. We get our security deposit and they took out $120 for cleaning $100 for painting the unit. Uh we had very few scuff marks on the walls (usual wear and tear). Not sure why two inspections were needed if they were going to charge for painting and cleaning. I lived at my prior apartment for 5 years + and they didn't even charge me that much for cleaning. - They will show your unit to "future interested tenants" before you move. Most places have the courtesy to wait until you move out before showing it to others. This place for sure doesn't. I got a call from the leasing office 4 days before my move asking if they can show my unit to a possible future tenant. I asked if they can wait until I move out - since it's only 4 days away and the unit would not be attractive with boxes and moving mess that I made. Next day, I got a very impersonal, insensitive email from the property manager that the email serves as a 24 hour notice to enter my unit and that I am interrupting business. Fine. Only request was that all parties take off their shoes. Last thing I wanted to do was clean up after strangers who walked all over my unit. Packing was already more than enough work. One less chore to do, right? Wrong. After work, I came home to black footprints on the floor. Just amazing. Thanks Urbanpolitian for making me clean up after you. Before this incident, I was quite impressed with the management. Amazing this one incident can ruin it all.

2022 UPDATE: I currently live in a different apartment than back in 2018 and it's 9am and once…read moreagain, my neighbor's TV is very clearly audible through my bedroom wall, my upstairs neighbor's footsteps sound like he's taking tap lessons in clogs and children provide constant screams from the school across the street (DO NOT GET AN APT FACING DUNSMUIR!). All the while the rooftop repairs add a beautiful extra level of deep bass banging to this symphony of LOUD NOISE. Today the neighbor from below who plays piano daily has not yet begun their daily practice of the same section of classical music that is repeated at least 20 times per day. Yes the rooms are big and yes the building manager Sylvia is lovely, polite and friendly, as are the building's handymen, but the amount of noise pollution I've suffered since moving in this building has been nothing short of staggering. If you are a person who leaves at 7am for work and returns late at night, then you won't care but if you are at home at any point during the day, be prepared for this insanity. Also, repairs, whenever they occur, will take LITERAL MONTHS to complete. The rooftop work began in the summer and it is currently December. Check the other videos posted for the noise level. I absolutely, currently, DO NOT recommend living here.

Palm Court Apartments is a great place to live! We have lived here the past couple of years…read more Sylvia, the manager, is the sweetest lady. If you ever need anything you can easily talk to her. If there is ever a maintenance issue, Martin will come and fix it usually under 24 hours. I love the pool and jacuzzi area; its a nice area to relax and perfect for kids or to just catch some sun rays. The neighborhood is quiet and safe. In addition, they have a really nice gym, with pelotons to use! The apartments are clean and well kept. They also have a parking garage with assigned spots so you don't have to worry about parking. Laundry units are on every floor- shared paid laundry. Overall, we enjoy living here and would definitely recommend it for someone looking for a place to live in LA.

We've been living here for a year, and it has been a wonderful experience. All of the staff members…read moreare always so kind and friendly, which makes this such a comfortable place to live. My son especially loves the chocolates in the lobby! The building is always kept very clean, and whenever we need anything, the staff responds quickly and takes care of it. The view of Westwood from the rooftop pool is absolutely amazing! I would highly recommend this apartment to anyone looking for a great place to live.

Westwood Village Apartments is a great place to live. We lived here 9 years ago , bought a house…read morethen moved back to Westwood Village apartments after we sold our house 5 years later. When our toilet needed plumbing JC and Carole took care of it no cost to us. When our drain needed to be declogged they took care of it and had a plumber in immediately . When we saw a bug ( roach) in the apt they had it fumigated and exterminator to come within hours of my calling-again at no cost to us. JC has been particularly helpful whenever I need him. I would recommend this apt complex to anyone and we are so happy we went with Moss and company.

As far as cleanliness goes, building maintenance and upkeep, this is one of the best in LA. That is…read moredue to the amazing manager Iryna, and the facilities team. It's nice to come home to a well maintained place, and Iryna really goes above and beyond to make continuing and new residents feel welcome and valued. Lots of new people moving in, and its mainly because of the manager.

Very relaxed, chill & quiet environment. Always can find a…read moreparking space, underground or out front. Close to everything! Manager, Denise is very friendly & professional. No complaints here!