Great location right next to the parking lot at the Ark Encounter, but that is not what made this…read morestay unforgettable. What truly stood out was the extraordinary service. When my wife suddenly became ill, the General Manager personally got in her car and drove us to the local Emergency Room. In a world where customer service is often reduced to policies and procedures, this was genuine compassion in action. We will never forget that kindness. Thank you for treating us like people, not just guests.

We checked in around midnight and immediately found COUNTLESS bugs all over the room -- on the…read morebeds, walls, dressers, everywhere. The longer we stayed in the room, the more bugs we noticed crawling around. It was absolutely disgusting. We went straight to the front desk and were told this was "normal for the season" and that moving rooms would not help because every room supposedly had bugs too. We had tickets for the Ark the next morning and there was a huge storm coming in, so we did not feel safe trying to drive around an unfamiliar area late at night looking for another hotel. We basically felt trapped into staying there for the night. The next morning I called corporate and was told the hotel agreed to refund everything. I explained we still needed time to find another hotel since we originally planned to stay 2 nights. When I called back around 3 PM after visiting Noah's Ark, suddenly they changed their story and said they were NOT refunding us anymore. After endless back and forth, they finally claimed they would "only" charge us $40 for late checkout and refund the rest, which I agreed to. Then came even more lies and confusion. The employee told me they "didn't know how to process refunds" and that I would need to call back when the manager arrived -- even though the person I had been speaking to, SANDRA, supposedly WAS the manager and had already promised the refund herself. Once we left, they ended up charging us for BOTH nights anyway. When I called the next morning, they completely denied ever offering a refund at all. The customer service was beyond horrible. Every single person gave different stories, lied about who the manager was, and refused to take responsibility. Absolutely one of the nastiest and most dishonest hotel experiences I've ever had. I've filed complaints everywhere possible. Videos of the bugs are on my TikTok, and I'm posting screenshots for proof. Avoid this place at all costs.

Suggested by a friend while in town to visit the Ark Encounter. Place still has the "new" sheen…read more Very nicely appointed, clean, comfortable and plenty of parking. Just off the Interstate but far enough that there was no traffic noises. Staff was courteous, masked the whole time and room was wonderful. The only drawback was the regular old shower head had a low flow, so it took awhile to rinse off. Beds were firm, pillows were firm - a great night's sleep. Plus very close to Walmart for forgotten items (like my wife's readers). Breakfast was very nice also. Coffee was from a single cup process machine but it had several settings from light to strong. Great coffee. And juice was also great, not watered down as some places do. Recommended.

Everything at this point. The room smells straight up like…read moremold and mildew. They are fully booked. So they "can't" move us to another room. I had to ask for something to kill the smell. I got a laundry deodorizer. Now the room smells like perfumed mold and mildew. Candy wrapper left in open sight. Had to kill fruit flies upon entering the room. The fridge is warmer than the room. In addition, the chic on duty doesn't know how to work the coffee maker. Hot water anyone? I can only imagine the disaster breakfast will be in the morning. I WOULD NOT RECOMMEND ANYONE TO WASTE THEIR MONEY HERE!!!!!

Eh, it's ok. Paid $200+ for a Monday night as a HILTON PERK member…read more.. Key points: clean, floor is super UNLEVEL, expensive, hotel pool looks nice. If you're looking for a place close to the Ark.. I'd say this is a pretty good option (considering there is limited options) I came into lobby and asked for pricing details. I got the rate and went back out to the car, thought it was high and went to the microtel down the street to see what their rates were.. they were lower but definitely less clean... came back and Hannah at the front desk asked me if I had left and gone somewhere else to check.) I felt like she was insinuating this rudely. PRO's Hotel has a pool open til 11. Free breakfast in the morning (to be determined if that's any good) Room is spacious. Seems clean. Bed is comfy. TV channels had a wide variety. Our queen room had a coach and a chair too. Easy access to parking lot from back door. Bathroom is huge. CON's Not the best area- sirens, garbage around. Kind of difficult to get to things. Limited options for much. Ate at Wendys and it was awful. Lobby is super nice, remainder of hotel is... ok. Just ok. Loud, lots of doors shutting and tons of noise when other rooms use their water. ****Floor is SUPER UNLEVEL. Worry the building is unstable. Floor freaks and cracks. Literally heaved. It's so unlevel that the drawer on the nightstand kept opening on its own. *** sketchy. Room has a hint of smoke smell. Overall, don't hate it. Have stayed in way worse. But for the price it's nuts. Just stayed at another Hilton the night prior, and that one was awesome. This one is eh.

The staff are really nice, the breakfast is amazing, clean rooms and stable flooring. I'm guessing…read morepeople came at an earlier date and didn't get to feel the amazing experience and actually having a great time there. Overall, it's great and I recommend.

This is a brand spanking new Holiday Inn Express in Dry Ridge. It was so new when I stayed there…read morethat I could still smell the paint. If you're in Dry Ridge you're probably here for the Ark or (my situation), you're from Kentucky and you can't stay with your parents because they keep the house too damn hot. Just weeks after opening, this place is already PACKED. Religious tourism is real. And what that means for you as a guest is these people are all so nice (I have honestly never been "Good Morning'd" so much in my life...) and they have kids. So get to that indoor pool early or you won't be able to enjoy it. The free breakfast is surprisingly good. I highly recommend you get up early for that to avoid the crowds. The aforementioned indoor swimming pool and the gym are also nice and clean - good amenities to have, particularly the pool which you rarely see anymore. The hotel in general is very nice but the rooms have some strange features - like an almost complete lack of storage space. Maybe my room was an anomaly because it was at the very end of the hall, but it felt a little cramped. If you're staying there with a family (as it appears most people are), these rooms are going to feel very small and you'll notice the lack of shelves or drawer space. There was a coffee area and a mini fridge. The lobby has a small store and a single desk "business center". I would definitely stay here again when visiting family in the area. It's better than average for sure.

What a lovely hotel!! If you like history like I do you will absolutely be obsessed! Even if you…read moredon't like history, this is a beautiful hotel! The rooms are so pretty and clean! The hotel staff are all so friendly and helpful! The breakfast is really tasty and has a lot of great options! The views of the river are breathtaking and so peaceful! We had a phenomenal stay!!!

When we arrived, we found out from the woman at the front desk (about 2:30 pm on 3/22/26) that our…read morereservation had been made through Priceline. We thought we had reserved directly through Marriott but she said third parties often mimic the original hotel's websites. (Sure fooled us! We had no idea this could happen.) Despite that, she helped us get a river view room, about which we had telephoned the front desk earlier in the week, even though it was not the room to which we were assigned on arrival. This lady was VERY helpful and certainly represented Marriott well. The room she assigned us was a king studio and was lovely, and it DID have a river view. The hotel is delightful: elegant inside - nice common spaces, quiet elevators. Our only complaint was that breakfasts on weekday end at 9 am. While this makes sense for business travelers, a lot of the folks staying here, based on who was at breakfast at 8:45 am, were tourists. It would be nice if Breakfast were open until 9:30 or even 10 AM, as we have found to be the case at other (equivalent) hotels at which we stayed on this trip. Very nice hotel. We will return.

We recently stayed at this great hotel. It's in a old building that has been wonderfully converted…read moreinto a unique hotel. It's close to both downtown Madison, the river and the Lanier house. It's also very close to a nice (not kidding!) Dollar General Market that is very handy for all those things I always forget to take on a trip. The Chandler is yet another reason to visit Madison. We are already looking forward to our next stay. Their practice of not having an employee who customers meet face-to-face and instead using text/email for entrance instructions is probably off-putting for some (it initially was for me), but their system works just fine. I encourage you to not be intimidated by it.

The Chandler was amazing to stay at. From the safety of door codes at entry of the building to the…read moreprivacy of the rooftop hang out area, this place is perfect. Right down town Madison in the perfect location this place was amazing. A must stay if you're ever in Madison,Indiana!

Winchester Kentucky 9/18…read moreRoom 202 smelled of cigar got changed to 203 The door doesn't work correctly! The safe is not bolted into anything just loose in the closet asked the front desk about and she stated that they do not bolt them to anything and anyone can take it. The pool is closed for the season it's 80 degrees outside beautiful day. Also, asked for housekeeping was told it had to be requested 24 hours prior. The soap holder is knee level in which I hit my knee twice. Reported to Shana Reported the breakfast the milk was rotten the spread was not your typical Hilton breakfast no fresh fruits. The variety was very disappointing. The lobby looks depressing not an inviting space. Was told that rooms are serviced everyday due to security don't as I have meds in the room. Called the front desk many times and busy Shannon's explanation is that when not on the front desk the portable doesn't work. Food flys in the room. Bathroom pretty dirty. The lamps full of dust and even webs.

I. Had a great stay. Got home and was charged $250 for smoking in the room. I didn't and I am…read morehaving a difficult time disputing it.

Nice hotel in Frankfort, clean and plenty of restaurants and other things to do within walking…read moredistance. Indoor pool, complementary breakfast, very nice, it is a Hilton! Pet friendly too.

Housekeeping woke me up twice, hours before check out. This is bourbon town and I'm down for my…read morenephews 21st bday. Why start banging on peoples doors hours before the 11am checkout. It's 930 am right now while typing this so.....won't be back.

We were at the French Quarter Inn for one night in October 2023. We wish it could have been more…read more We thought the accommodations were terrific, especially for the price. My wife and I travel a lot and we have an opportunity to compare hotel/motels. The French Quarter is definitely a place we would come back too, and recommend.

Highly recommended...could easily be a 5-star, but they fall short in a couple of areas that could…read morebe easily rectified. First to mention is the Continental breakfast. I don't think I've ever seen any hotel do it more cheaply. The waffle machines are behind the bar - but on a Wednesday morning, the attendant said that only she could use it but they were too busy today. However, my husband and I were the only people there. We were given a TINY plastic plate to pile on cold scrambled eggs, cold raw bacon, any toast or biscuit you wanted. I had decided to have oatmeal, but the EVEN TINIER plastic bowl was so small that there would be no way to stir it. My husband did try to make his bran flakes so I got a picture, for reference. Coffee was Walmart pods - blah! The 2nd picture is of the coffee pot in the room. It is totally rusted - and dirty. I shared with the front desk that their coffee pots wouldn't rust so quickly if they didn't place them on the already small bathroom counter by the sink. That space is needed for us anyway! Loved the room, air conditioner, FABULOUS bed and the ambiance of the whole place.

As we were ending our Kentucky bourbon tour at Four Roses distillery on the last day of our visit-…read morewe stayed in Lawrenceburg. The hotel was nice and comfortable. The front desk staff were welcoming and breakfast had quite a few good choices. This is a good place to stay if you are in the area.

Location was convenient for our road trip and allows pets. Easy check in. We had a room on first…read morefloor in middle of hall, backside. Did not hear any street traffic during the night. Clean room, bed was comfortable, breakfast had a couple hot items along with the continental items. The only problem with this location is the parking lot if you have a large vehicle or towing a trailer. We would stay again.