Great front desk staff, very nice and helpful, they are not clicking away on their cell phones and…read moredo not act like you are bothering them when you ask a question. They actually go out of their way to be helpful. Will stay there again when we go back with the grandkids. Nice clean updated rooms. Great work out center or gym and tasty free breakfast. There is ample parking too.

We checked in around midnight and immediately found COUNTLESS bugs all over the room -- on the…read morebeds, walls, dressers, everywhere. The longer we stayed in the room, the more bugs we noticed crawling around. It was absolutely disgusting. We went straight to the front desk and were told this was "normal for the season" and that moving rooms would not help because every room supposedly had bugs too. We had tickets for the Ark the next morning and there was a huge storm coming in, so we did not feel safe trying to drive around an unfamiliar area late at night looking for another hotel. We basically felt trapped into staying there for the night. The next morning I called corporate and was told the hotel agreed to refund everything. I explained we still needed time to find another hotel since we originally planned to stay 2 nights. When I called back around 3 PM after visiting Noah's Ark, suddenly they changed their story and said they were NOT refunding us anymore. After endless back and forth, they finally claimed they would "only" charge us $40 for late checkout and refund the rest, which I agreed to. Then came even more lies and confusion. The employee told me they "didn't know how to process refunds" and that I would need to call back when the manager arrived -- even though the person I had been speaking to, SANDRA, supposedly WAS the manager and had already promised the refund herself. Once we left, they ended up charging us for BOTH nights anyway. When I called the next morning, they completely denied ever offering a refund at all. The customer service was beyond horrible. Every single person gave different stories, lied about who the manager was, and refused to take responsibility. Absolutely one of the nastiest and most dishonest hotel experiences I've ever had. I've filed complaints everywhere possible. Videos of the bugs are on my TikTok, and I'm posting screenshots for proof. Avoid this place at all costs.

While visiting my family in Northern KY, there was a tornado and no internet access. So I spent…read morethe entire trip going between hotels. This was the best of the lot. It was clean. Check-in was actually friendly. The lighting in the bathroom was great. The free breakfast had some interesting choices - not the standard things you see everywhere else in this price range. The store in the lobby made it super easy to grab a snack and charge it to my room. I found the room on Priceline and got a very good price, with no issues at all upon arrival. My only complaint - my King room had ample room, but the design was off, which resulted in a very dangerous clearance next to the right side of the bed. If you get up in the night, you may stumble and find yourself going right into the window - as I almost did. if you're alone, sleep on the other side of the bed - away from the window. If you're not... good luck! Other than the unfortunate spacing issue, this was an OK stay. On par with the new Holiday Inn Express in the area but can be had for much cheaper.

No soap, breakfast area closes before the 10 am posted time. No TV stations worked....no signal…read moreand yes we did cycle through all TV, hdmi settings. Gym is bare minimum but ok, indoor pool is nice, small but cold. Cleaners didnt even have washrags...room was very nice. Breakfast food was good. Staff was nice.

The check in went well. Breakfast have been good. We didn't have been a bad experience. Had…read moreshampoo anything we asked for they provided. Liked location for everything wanted to do.

I was quoted $103 for my night stay when I made my reservation I repeated that three times to make…read moresure I was hearing it correctly, I was charged 166. I have been fighting and fighting with them to get my bill changed first. They had to see if there was a phone call recording about this and there is so I've been told I am correct then I have to send my credit card statement then I have to send the bill from the hotel. I've done all of this and I'm still told they want more proof. What more proof do you want then? We were about 10 minutes early for check-in and we were told we could not be checked in until the exact time to go outside and wait so we did then for breakfast in the morning. I guess we were two minutes early and we were told it was not time yet so again we waited the two minutes we forgot something in our room. We called the hotel and told them we would be passing through on Sunday and we would pick it up when we got there on Sunday. The lady at the front desk was very nice but said it was nowhere around. It must be locked up in the safe so to call the next day when the manager would be in when we called and spoke to the manager he stated it was there and if we would like it, they could send it out to us at our cost. I truly wish I had never ever booked at this hotel. I don't know what more hoops they want me to jump through all as I want. Is my bill corrected.

This is a brand spanking new Holiday Inn Express in Dry Ridge. It was so new when I stayed there…read morethat I could still smell the paint. If you're in Dry Ridge you're probably here for the Ark or (my situation), you're from Kentucky and you can't stay with your parents because they keep the house too damn hot. Just weeks after opening, this place is already PACKED. Religious tourism is real. And what that means for you as a guest is these people are all so nice (I have honestly never been "Good Morning'd" so much in my life...) and they have kids. So get to that indoor pool early or you won't be able to enjoy it. The free breakfast is surprisingly good. I highly recommend you get up early for that to avoid the crowds. The aforementioned indoor swimming pool and the gym are also nice and clean - good amenities to have, particularly the pool which you rarely see anymore. The hotel in general is very nice but the rooms have some strange features - like an almost complete lack of storage space. Maybe my room was an anomaly because it was at the very end of the hall, but it felt a little cramped. If you're staying there with a family (as it appears most people are), these rooms are going to feel very small and you'll notice the lack of shelves or drawer space. There was a coffee area and a mini fridge. The lobby has a small store and a single desk "business center". I would definitely stay here again when visiting family in the area. It's better than average for sure.

Such a cool hotel…read more.. I come to Madison for work at least once a year and always stay at this Marriott... Arguably one of the nicest Fairfield's you'll ever find. This place was an old cotton mill that they redesigned into a vintage yet elegant Fairfield (they probably could have/should have made it a JW, it's that nice). The staff is always friendly and accommodating and the location is perfect... Situated right on the river with great scenic views and a short 5 minute walk to all the excellent restaurants and watering holes on Main St that Madison has to offer. If coming through town for work or for leisure, this Fairfield Inn is the place to stay.

A very lovely historic-building hotel in a beautiful location! Would highly recommend staying here…read morefor a trip to Madison IN. We loved the high ceilings in the rooms, the on-demand coffee station, and the elevated continental breakfast in the morning (fritatas, potatoes, egg mcmuffins). Also, when you step outside there is the river/riverwalk - a great place to have your basecamp. While it is (slightly) off the beaten path, if you are up for a nice walk it is still totally walkable to the city.

We loved our stay at The Chandler Hotel! The whole place was beautiful and thoughtfully prepared…read more The common spaces and our room were very clean. I loved the inclusion of locally made goods, like: the hand soap, chocolate truffles, and coffee they had available in the room. It was quiet and peaceful and a quick walk to Main Street. I loved learning about the history of the building and seeing old photos too. They also had a sound machine, which came in handy for us since I forgot the one my toddler sleeps with. You do have to make sure to memorize your key code or bring your phone everywhere (which most people do all the time). The lobby is key code access too and I almost got locked out once - whoops! We would be happy to stay here again and I'm sure we will be back someday!

We recently stayed at this great hotel. It's in a old building that has been wonderfully converted…read moreinto a unique hotel. It's close to both downtown Madison, the river and the Lanier house. It's also very close to a nice (not kidding!) Dollar General Market that is very handy for all those things I always forget to take on a trip. The Chandler is yet another reason to visit Madison. We are already looking forward to our next stay. Their practice of not having an employee who customers meet face-to-face and instead using text/email for entrance instructions is probably off-putting for some (it initially was for me), but their system works just fine. I encourage you to not be intimidated by it.

We didn't have a ton of options for "good hotels" when trying to stay close to Natural Bridge State…read morePark. We focused on Winchester, and settled on the Hampton Inn. It was in a decent location for us. I was very pleased with the room. It was clean, and had clearly been renovated at some point (based on condition and decor). We felt safe, and it met our needs. The hot breakfast was decent! Would consider staying here again if need be.

Winchester Kentucky 9/18…read moreRoom 202 smelled of cigar got changed to 203 The door doesn't work correctly! The safe is not bolted into anything just loose in the closet asked the front desk about and she stated that they do not bolt them to anything and anyone can take it. The pool is closed for the season it's 80 degrees outside beautiful day. Also, asked for housekeeping was told it had to be requested 24 hours prior. The soap holder is knee level in which I hit my knee twice. Reported to Shana Reported the breakfast the milk was rotten the spread was not your typical Hilton breakfast no fresh fruits. The variety was very disappointing. The lobby looks depressing not an inviting space. Was told that rooms are serviced everyday due to security don't as I have meds in the room. Called the front desk many times and busy Shannon's explanation is that when not on the front desk the portable doesn't work. Food flys in the room. Bathroom pretty dirty. The lamps full of dust and even webs.

This Hotel is pet friendly and we had a dog barking all day and waking us up early in the morning…read more The front desk said it was being handled but the dog continued to bark. I submitted a complaint to the Hotel and below is what their response was. "I am so sorry about the barking dog in the room next to yours. I completely understand how disruptive and frustrating that must have been, especially when you are expecting a quiet and comfortable stay. Home2 Suites is a pet-friendly brand, and we do our very best to ensure that both guests traveling with pets and those without pets can enjoy a comfortable stay. While we welcome our four-legged guests, we also understand that excessive barking can be disruptive. We sincerely apologize for the disturbance and appreciate you bringing it to our attention. We will continue to do our best to address situations like this and help ensure all of our guests have an enjoyable stay. Thank you for your patience and understanding, and please accept our sincere apologies for the inconvenience." Basically they expect you to have patience & understanding. Do yourself a favor and don't stay at Home 2 Suites unless you want to sleep in a kennel!

Nice hotel in Frankfort, clean and plenty of restaurants and other things to do within walking…read moredistance. Indoor pool, complementary breakfast, very nice, it is a Hilton! Pet friendly too.

We were at the French Quarter Inn for one night in October 2023. We wish it could have been more…read more We thought the accommodations were terrific, especially for the price. My wife and I travel a lot and we have an opportunity to compare hotel/motels. The French Quarter is definitely a place we would come back too, and recommend.

Highly recommended...could easily be a 5-star, but they fall short in a couple of areas that could…read morebe easily rectified. First to mention is the Continental breakfast. I don't think I've ever seen any hotel do it more cheaply. The waffle machines are behind the bar - but on a Wednesday morning, the attendant said that only she could use it but they were too busy today. However, my husband and I were the only people there. We were given a TINY plastic plate to pile on cold scrambled eggs, cold raw bacon, any toast or biscuit you wanted. I had decided to have oatmeal, but the EVEN TINIER plastic bowl was so small that there would be no way to stir it. My husband did try to make his bran flakes so I got a picture, for reference. Coffee was Walmart pods - blah! The 2nd picture is of the coffee pot in the room. It is totally rusted - and dirty. I shared with the front desk that their coffee pots wouldn't rust so quickly if they didn't place them on the already small bathroom counter by the sink. That space is needed for us anyway! Loved the room, air conditioner, FABULOUS bed and the ambiance of the whole place.

As we were ending our Kentucky bourbon tour at Four Roses distillery on the last day of our visit-…read morewe stayed in Lawrenceburg. The hotel was nice and comfortable. The front desk staff were welcoming and breakfast had quite a few good choices. This is a good place to stay if you are in the area.

Location was convenient for our road trip and allows pets. Easy check in. We had a room on first…read morefloor in middle of hall, backside. Did not hear any street traffic during the night. Clean room, bed was comfortable, breakfast had a couple hot items along with the continental items. The only problem with this location is the parking lot if you have a large vehicle or towing a trailer. We would stay again.