1. Holiday Inn Express

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Dry Ridge, KY

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Holiday Inn Express

4.0 (1 review)

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2 years ago

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Hampton Inn Dry Ridge - Breakfast Area

Hampton Inn Dry Ridge

(44 reviews)

$$

The check in went well. Breakfast have been good. We didn't have been a bad experience. Had…read moreshampoo anything we asked for they provided. Liked location for everything wanted to do.

I was quoted $103 for my night stay when I made my reservation I repeated that three times to make…read moresure I was hearing it correctly, I was charged 166. I have been fighting and fighting with them to get my bill changed first. They had to see if there was a phone call recording about this and there is so I've been told I am correct then I have to send my credit card statement then I have to send the bill from the hotel. I've done all of this and I'm still told they want more proof. What more proof do you want then? We were about 10 minutes early for check-in and we were told we could not be checked in until the exact time to go outside and wait so we did then for breakfast in the morning. I guess we were two minutes early and we were told it was not time yet so again we waited the two minutes we forgot something in our room. We called the hotel and told them we would be passing through on Sunday and we would pick it up when we got there on Sunday. The lady at the front desk was very nice but said it was nowhere around. It must be locked up in the safe so to call the next day when the manager would be in when we called and spoke to the manager he stated it was there and if we would like it, they could send it out to us at our cost. I truly wish I had never ever booked at this hotel. I don't know what more hoops they want me to jump through all as I want. Is my bill corrected.

Hampton Inn and Suites Williamstown Ark Encounter - Guest room

Hampton Inn and Suites Williamstown Ark Encounter

(16 reviews)

Great front desk staff, very nice and helpful, they are not clicking away on their cell phones and…read moredo not act like you are bothering them when you ask a question. They actually go out of their way to be helpful. Will stay there again when we go back with the grandkids. Nice clean updated rooms. Great work out center or gym and tasty free breakfast. There is ample parking too.

We checked in around midnight and immediately found COUNTLESS bugs all over the room -- on the…read morebeds, walls, dressers, everywhere. The longer we stayed in the room, the more bugs we noticed crawling around. It was absolutely disgusting. We went straight to the front desk and were told this was "normal for the season" and that moving rooms would not help because every room supposedly had bugs too. We had tickets for the Ark the next morning and there was a huge storm coming in, so we did not feel safe trying to drive around an unfamiliar area late at night looking for another hotel. We basically felt trapped into staying there for the night. The next morning I called corporate and was told the hotel agreed to refund everything. I explained we still needed time to find another hotel since we originally planned to stay 2 nights. When I called back around 3 PM after visiting Noah's Ark, suddenly they changed their story and said they were NOT refunding us anymore. After endless back and forth, they finally claimed they would "only" charge us $40 for late checkout and refund the rest, which I agreed to. Then came even more lies and confusion. The employee told me they "didn't know how to process refunds" and that I would need to call back when the manager arrived -- even though the person I had been speaking to, SANDRA, supposedly WAS the manager and had already promised the refund herself. Once we left, they ended up charging us for BOTH nights anyway. When I called the next morning, they completely denied ever offering a refund at all. The customer service was beyond horrible. Every single person gave different stories, lied about who the manager was, and refused to take responsibility. Absolutely one of the nastiest and most dishonest hotel experiences I've ever had. I've filed complaints everywhere possible. Videos of the bugs are on my TikTok, and I'm posting screenshots for proof. Avoid this place at all costs.

Microtel Inn & Suites by Wyndham Dry Ridge - Guest room

Microtel Inn & Suites by Wyndham Dry Ridge

(25 reviews)

$$$

During our family trip from North Carolina to visit the Ark Encounter, we stayed at Microtel Inn &…read moreSuites in Dry Ridge and had a wonderful experience. From check-in to check-out, the staff was friendly and accommodating, making us feel right at home. The complimentary breakfast each morning was excellent and offered plenty of options to start our day off right. While the hotel's amenities are somewhat limited, we honestly didn't mind because the surrounding area provided everything we needed. The location is perfect for families visiting the Ark Encounter, with restaurants, shops, and attractions just a short drive away. Our room was clean, comfortable, and quiet, giving us the perfect place to relax after a full day of exploring. Overall, we couldn't have asked for a better stay. We highly recommend it to any family visiting the area for the Ark Encounter or just passing through Kentucky!

I was quoted one price, and three times over the phone. I repeated the price I was quoted and was…read moretold yes that is the price when I got there they charged me $63 more. I was told there was nothing that person could do about it I was given a number to call. I called that number. I think I have sent six emails back-and-forth. They tell me I am correct because they do have a record of my phone call, but they're still charging my credit card the $63 more. I've given them every proof that I was charged wrong. Everything they've asked for and they keep wanting me to jump through more hoops. We were 10 minutes early from check-in time and we were told we had to wait till exactly 4 PM to check out we said that's OK. We'll wait in the lobby and she said she preferred if we left and came back so we did then for breakfast. It was to start at 6 AM. We were down there at six we started to help ourselves in the guy was quite upset. He did not have everything ready. He said it was just 6 o'clock and that we could have waited a little while I will never ever book with this hotel again.

Holiday Inn Express - hotels - Updated October 2026

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