Suggested by a friend while in town to visit the Ark Encounter. Place still has the "new" sheen…read more Very nicely appointed, clean, comfortable and plenty of parking. Just off the Interstate but far enough that there was no traffic noises. Staff was courteous, masked the whole time and room was wonderful. The only drawback was the regular old shower head had a low flow, so it took awhile to rinse off. Beds were firm, pillows were firm - a great night's sleep. Plus very close to Walmart for forgotten items (like my wife's readers). Breakfast was very nice also. Coffee was from a single cup process machine but it had several settings from light to strong. Great coffee. And juice was also great, not watered down as some places do. Recommended.

Everything at this point. The room smells straight up like…read moremold and mildew. They are fully booked. So they "can't" move us to another room. I had to ask for something to kill the smell. I got a laundry deodorizer. Now the room smells like perfumed mold and mildew. Candy wrapper left in open sight. Had to kill fruit flies upon entering the room. The fridge is warmer than the room. In addition, the chic on duty doesn't know how to work the coffee maker. Hot water anyone? I can only imagine the disaster breakfast will be in the morning. I WOULD NOT RECOMMEND ANYONE TO WASTE THEIR MONEY HERE!!!!!

Eh, it's ok. Paid $200+ for a Monday night as a HILTON PERK member…read more.. Key points: clean, floor is super UNLEVEL, expensive, hotel pool looks nice. If you're looking for a place close to the Ark.. I'd say this is a pretty good option (considering there is limited options) I came into lobby and asked for pricing details. I got the rate and went back out to the car, thought it was high and went to the microtel down the street to see what their rates were.. they were lower but definitely less clean... came back and Hannah at the front desk asked me if I had left and gone somewhere else to check.) I felt like she was insinuating this rudely. PRO's Hotel has a pool open til 11. Free breakfast in the morning (to be determined if that's any good) Room is spacious. Seems clean. Bed is comfy. TV channels had a wide variety. Our queen room had a coach and a chair too. Easy access to parking lot from back door. Bathroom is huge. CON's Not the best area- sirens, garbage around. Kind of difficult to get to things. Limited options for much. Ate at Wendys and it was awful. Lobby is super nice, remainder of hotel is... ok. Just ok. Loud, lots of doors shutting and tons of noise when other rooms use their water. ****Floor is SUPER UNLEVEL. Worry the building is unstable. Floor freaks and cracks. Literally heaved. It's so unlevel that the drawer on the nightstand kept opening on its own. *** sketchy. Room has a hint of smoke smell. Overall, don't hate it. Have stayed in way worse. But for the price it's nuts. Just stayed at another Hilton the night prior, and that one was awesome. This one is eh.

The staff are really nice, the breakfast is amazing, clean rooms and stable flooring. I'm guessing…read morepeople came at an earlier date and didn't get to feel the amazing experience and actually having a great time there. Overall, it's great and I recommend.

Great location right next to the parking lot at the Ark Encounter, but that is not what made this…read morestay unforgettable. What truly stood out was the extraordinary service. When my wife suddenly became ill, the General Manager personally got in her car and drove us to the local Emergency Room. In a world where customer service is often reduced to policies and procedures, this was genuine compassion in action. We will never forget that kindness. Thank you for treating us like people, not just guests.

We checked in around midnight and immediately found COUNTLESS bugs all over the room -- on the…read morebeds, walls, dressers, everywhere. The longer we stayed in the room, the more bugs we noticed crawling around. It was absolutely disgusting. We went straight to the front desk and were told this was "normal for the season" and that moving rooms would not help because every room supposedly had bugs too. We had tickets for the Ark the next morning and there was a huge storm coming in, so we did not feel safe trying to drive around an unfamiliar area late at night looking for another hotel. We basically felt trapped into staying there for the night. The next morning I called corporate and was told the hotel agreed to refund everything. I explained we still needed time to find another hotel since we originally planned to stay 2 nights. When I called back around 3 PM after visiting Noah's Ark, suddenly they changed their story and said they were NOT refunding us anymore. After endless back and forth, they finally claimed they would "only" charge us $40 for late checkout and refund the rest, which I agreed to. Then came even more lies and confusion. The employee told me they "didn't know how to process refunds" and that I would need to call back when the manager arrived -- even though the person I had been speaking to, SANDRA, supposedly WAS the manager and had already promised the refund herself. Once we left, they ended up charging us for BOTH nights anyway. When I called the next morning, they completely denied ever offering a refund at all. The customer service was beyond horrible. Every single person gave different stories, lied about who the manager was, and refused to take responsibility. Absolutely one of the nastiest and most dishonest hotel experiences I've ever had. I've filed complaints everywhere possible. Videos of the bugs are on my TikTok, and I'm posting screenshots for proof. Avoid this place at all costs.

Very clean in room and hotel in general. Helpful and polite staff. Very good breakfast with fruit,…read moreyogurt, bread, bagels, rolls, sausage, eggs, cereal, waffles, juice.

My family went to visit the Arc Encounter and Creation Museum and I was looking for an affordable…read moreplace to stay at during our four day three night stay coming from Virginia Beach. We weren't looking for a place with huge rooms, or a pool, or a workout room or anything extra like that, just a clean place to rest our feet after long 7hr days walking around the museums. I was looking around at several places to stay and wanted something a bit more upgraded than a motel, but also something that is comfortable for our family of four. So I booked a three night stay here, cause it was very affordable (around $85 a night) in comparison to some other places that I was looking at that were around $150-$200 night and didn't even include breakfast! So major win! I found out that later that it would have been even cheaper if I booked with them through their website (around $75 a night instead of $85) instead of through the Arc Encounter website so jot that down y'all! The service that we received over the phone by Angela even prior to arriving to the hotel was excellent. She was informative, professional, and kind and was able to send us our reservation and answer our questions. A ten hour drive later we arrived to our destination and it was easy to find! Once we arrived there was Angela at the front desk just as kind and pleasant as she was in the phone. Check in was easy and we entered our third floor suite and was pleased with the cleanliness. We had two queen beds and and a window seat that the kids loved to play at. The mini fridge was a good sized one that held lots of drinks and snacks that we brought along and the bathroom was clean. The sink looked like it was newer with a marble looking stone, the shower did its job and did have a bit of some areas in the bathtub area that needed a fresh coat of paint, but it was clean nonetheless. The breakfast in the morning was really good and was over three hours long which is appreciated for early and late risers! The staff was on top of keeping the eggs, sausage, pastries, hot syrups, drink items, cereal, bagels, toast, fruit, yogurt, ect stocked and replenished. The kids loved making their own waffles and drizzling hot syrup all over them! Overall I would HIGHLY recommend staying here, the price is just unbeatable and the room and breakfast was better than some places that I've stayed at that was much pricier!

Hotel is in need of repair, some minor some major. My room was clean needed some minor repairs.no…read moresign of bugs, linen was clean. Staff was pleasant and helpful. This is not a $100 a night hotel, I found it acceptable for the price i paid.

Ok I'm traveling with a bad back, and I'm seeing how far I can go before getting a room. The…read moredecision to not make reservations anywhere beforehand leads me to the worst hotels I ever stayed in. I turn the rooms mini fridge on and it stutters and rumbles to life. A posse of roaches then appear from underneath it. I apologize to them for disturbing them from their slumber and exchange rooms. I give my second room a quick once over before laying down. The morning comes and my second room was also a hot mess. A millepede was doing warmup laps in the tub. The mold on the bathroom ceiling and AC vent has upper respiratory infection written all over it. The sides of the box springs were covered in all kinds of CSI crime scene stains. After washing the millipede down the tub drain I had the joy of standing in ankle deep water in a slow draining shower.

Our first time at this location, we are passing through we all were really comfortable here. Our…read moreroom was big and spacious. On third floor We had our dog with us. There was plenty of areas outside for her to potty. They have stairs and elevator they offer decent breakfast and the front desk lady was very helpful and friendly. We will definitely stay again.

When we walked in the receptionist was friendly and welcomed us warmly. We had a king room. It…read morewas very clean and more spacious then we expected. The breakfast was delicious with many choices too.

The day was nice, the morning breakfast was delicious. The best were comfortable and everything was…read moreclean in the room. Thank you. We would recommend it.

I'll lay it all out: 1) friendly check in…read more 2) comfortable bed 3) noisy water faucet 4) 3 minutes to get hot water 5) noisy heater 6) HORRIBLE coffee 7) breakfast was else good 8) room kinda musky smelling 9)too much light shining through the curtains. 10) $30-50 over priced.

Great place to stay. Clean and the staff was very accommodating. Prices were good. I would…read morerecommend staying here. Close to the Ark Encounter. Could use more outlets.

This not a Hilton, not a Hampton Inn, but it is a very clean older motel for an overnight stay…read more Staff was very helpful and nice. Bed was very comfortable to us and bathroom and room very clean.