Perfect stay! Relaxing, clean, comfy bed and great food! The bath and steam shower are the icing on…read morethe cake! Loved the Mr & Mrs Suite! Thank you for A+ in Customer Service that is so hard to find these days!

Willis Graves is fantastic! Perfect combination of upscale contemporary accommodations in a…read morerelaxed, country setting. Consisting of the main house and log cabin c. 1830 with a fire pit and nice little stream meandering through the property. Jennifer, the Innkeeper, is a Johnson-Wales grad and a very seasoned chef. Wine and small plates served at 5 pm and breakfast in the morning. Food was fabulous! Five star hospitality all the way!

Well this will be a very long list of the hotel. And I can honestly say nothing is bad…read more Well let's begin with Callie the server at the restaurant bar. Not only looking amazing with a great attitude but her drinks are superb. Looking for a rooftop bar hotel with great service & great drinks who can also set the mood right for your experience see Callie #1 all star. Okay, let's talk more about this hotel location. Location is unbeatable- with great views and peaceful energy along with being so close to basically anything you wanna do in the Newport & Cincinnati area this hotel is super for you for any occasion. Now let's talk about cleanliness- unbeatable compared to most hotels I have been to, this hotel is on the very top of the list when it comes to its cleanliness. And most friendly. Okay, now let's talk about more of the customer service at the front desk. We have to give Tristen some credit- and a whole lot of it. She made us feel welcome soon as we came in & started out our day at the hotel with super informative information about the local events and activities going on during our stay. Amazing service and people. Now let's add more to this by giving Joshua the assistance management team some credit in the all star service this hotel have. He was fast and efficient in answering and addressing any of our concerns while we were there. And this is great feedback about a few of the team at this hotel but doesn't speak enough justice because the whole crew has just the same energy and great attitude making this hotel atmosphere just unbeatable compared with so many other hotels I have been to in my past. This hotel is the best. Thank you all.

4 stars for the staff particularly CJ, the night manager. He's super. I love that they have taps…read morefor happy hour beers and wines. Unfortunately we didn't have time for them. The fitness room is excellent. I was disappointed they didn't have a pool or hot tub. The property is in a great location. Parking is not included. They do have a rooftop bar which is great and they have live music on some nights. The breakfast includes pulled pork as well as the standard yogurt , eggs, and sausage. They do have four and corn tortillas for tacos or burritos. My favorite was their bagels that are fresh and just the way I like them chewy. The rooms are kitchenettes with a large frig and microwave. but no toaster oven. My only complaint was that the shower soap and shampoo etc aren't well secured to the wall with tape that gets wet and releases the bottles onto the floor and they didn't get around to fixing them during our 4 night stay.

After seeing my niece graduate from college, our entire family and guests, all eight of us,…read moredescended on Coppin's restaurant for brunch. Normally, I find hotel food is just okay and nothing special, but Coppin's was a pleasant surprise. We were greeted by a very friendly hostess, and our equally pleasant server quickly brought menus and asked what we would like to drink. When it was my turn, I happily ordered Coppin's Old Fashioned. I was the odd man out because everyone else ordered the Spring Manhattan. Judging by how quickly everyone's drinks disappeared, I'd say they were all very tasty. I was a little unsure about mine at first, so to make sure the quality and taste were consistent, I ordered a second, and it definitely was not a mistake. I ordered the B+G biscuits (which are made by hand according to server in the hotel) and gravy with an extra egg. Others at the table chose a variety of dishes, including the CVG, Cobb Salad, Bagel and Lox, and several other selections. Based on the clean plates all around the table, everyone thoroughly enjoyed their meals. My wife ordered a sample of banana bread, and I was fortunate enough to snag a small bite, it was excellent. After we had all finished, everyone agreed that my niece had made an excellent choice for her graduation celebration brunch. As my wife and I made our way back to Louisville, we both commented that we would definitely return the next time we were in Covington.

Going back and forth on stars for this one. Me and around 30 of my coworkers came into town for a…read moretwo day workshop and they got us a room block at this hotel. I ended up being in the North Building and cracked up when I walked into my room and saw I was in one of the Lightwell Lofts (a few of us ended up in them by chance, guess they included them in our room block lol). While the room was super cool and beautiful, there was a lot to be desired. After taking a million photos of the gorgeous room, I quickly realized a major flaw - the bedroom is upstairs, the bathroom is downstairs, and the staircase between the two is a crazy narrow spiral staircase. As someone that gets up to pee in the middle of the night, having to traverse the spiral stairs was terrifying lol. One of my coworkers actually swapped with someone who had a "normal" room because he was worried about falling down the stairs. My downstairs tv wouldn't turn on. I fiddled with the remote a bit, tried rearranging the batteries, but couldn't turn it on. I used the ipad in the room to put in a maintenance request, but no one came. I figured I would just let the front desk know when I headed out to dinner that night. Hours later, the front desk calls me to see if anyone had come to fix the tv - they hadn't. The girl was very nice and apologetic, she said I sent the request in the middle of a shift change and someone had accidentally marked it as complete. So she said someone would be right up, and he did come up. Handed me a handwritten note and a $25 coupon for Coppin's which was totally unexpected and a very nice gesture. Turned out, he knew exactly what the problem was - he said the remote was broken and he was supposed to swap it out but forgot. Gave me a new remote and all was good. He also mentioned there is a second remote upstairs for that tv. After he left, I went to look for it - there was no second remote. We held our meetings in the Scheper Room, which was also beautiful. The room was absolutely freezing the first day and I'm someone that prefers it a touch colder and was uncomfortable. We had to get them to update the thermostat and then in the afternoon it was way too hot. We had food brought in from the hotel and it was all fine, nothing super memorable. There was soup at lunch but the sign didn't even say what it was - just "chef's choice." The Italian hoagies were way too big and needed to be cut in half, I couldn't even finish half of one. The salad with fruit/pecans/etc was my favorite though. They had the completely wrong password on the tables for the Wifi but thankfully we figured it out quickly that we just had to use the room password. The second day for breakfast, there was yogurt on the menu and even on the sign with all the food - but there was no yogurt. Some of my coworkers were specifically asking for yogurt so we had to request it directly because it was included and paid for. Box lunches to take to go on the second day which were fine, I had the chicken caesar salad wrap. Housekeeping didn't come to service my room until 5pm when I was in there getting ready for dinner, so I was not able to get the room serviced. Just asked them for some more coffee. My conditioner in the shower was empty but I didn't bother reporting it after the tv issue and I had my own conditioner with me, so used that. The lotion at the sink was so thick that I could not get it out of the bottle at all, I had to use q-tips to get it out (it was nice quality, just kinda useless if you can't get it out of the bottle lol). Great local offerings on the mini bar and in the fridge. My coworkers and I got a kick out of the "intimacy kits" because we were on a business trip haha. The Magic 8 ball was fun, I loved the conversation cards even though I just read a few of them to myself haha. Even with the bedroom upstairs, it was nice to have the big double closet in the bathroom hallway so I really was just in the loft to sleep and kept all my stuff downstairs. The location is great, lots of fun stuff right nearby. The courtyard is lovely. I would say this is a solid 3.5 stars but since we can't give half stars, I'll give it a 4 because the staff was overall very nice and quickly fixed any issues, just a little annoying that we had any issues at all.

When traveling with the Jokers and Jester Comedy Tour we always appreciate a smiling face at the…read morefront desk. Check-in was swift and easy. The room was very clean and equipped with everything a traveler would need. Highly recommend this place to any traveler.

Booked my husband a room here on Hotels.com. He arrived to find absolutely no hotel staff, and…read morethere was not a key for him. Their listing should not be active on Hotels.com and allow customers to book same day if no one is working the hotel. He tried calling the hotel repeatedly. Hotels.com also had a representative trying to reach this hotel. After no success and over an hour of waiting and trying to reach someone, hotels.com moved his booking to another hotel. Beware when arriving after typical business hours. I've never heard of a hotel not having staff on site during the night, booking should've been closed so this could not happen.

GREAT hotel! Super clean, modern hotel with great amenities…read more The rest was really good and open late which we appreciated. The breakfast was included-hot, good options and hours were reasonably. The layout of the room was efficient, good space and clean. Tech was good, able to log into our apps easily and automatically logged out at check out. The pool was great, loved the chairs in the shallow end, lots of sitting areas. All staff was friendly, professional and available around the lobby.

This review is not about the hotel. The hotel is very nice. It's clean. It's on the newer side. The…read moregym is terrific. And the staff is friendly. This is. Not feeling like walking or driving anywhere for food I ate here. The staff at the front desk said the food was quite good. A quick view of the limited menu and I chose a hamburger. You pretty much can't mess up a hamburger correct? About 25 minutes later the hamburger came out, including some really good french fries, and topped with American cheese, lettuce, tomato, and what was supposed to be some special sauce. They forgot to add the sauce. Thought it was warm this hamburger had to be of the frozen variety of some type. It was cooked well done, and had absolutely no flavor. For only $12 you might expect that, but this was definitely one of the lesser burgers I've ever had.

We had a nice few days here, the room is nice and the firm mattress is exactly what we like. The…read moreroom is spacious and our kid used the pull out sofa the last night and said it was ok for what it is. The lobby is nice and clean and the staff were courteous and always said hello and chatted with us. They gave us a bag with 2 bottles of water which was very nice and needed after a late night flight and check in at 1am. The things we didn't like.. The fridge smelled rotten. We only put water bottles in it but they smelled after we took them out. The shower door leaks a ton of water! Like we had to use all the extra towels and washcloths to keep the floor from being flooded. We will stay again when in town.

It's a just a clean decent hotel with a full fridge and all the necessary amenities to be…read morecomfortable when away from home. Breakfast is better than most hotel breakfasts.

This is one of the most beautiful B&B's I have ever stayed in. We stayed in the Tulip Room and had…read morean incredible view of the river. The grounds were lovely. It would be a wonderful place to have a wedding, celebrate a birthday or anniversary. In our case we were there for a retreat. It was by far one of the most memorable, relaxing experiences of my life. Where do I begin? Rachel, Chad and Jamie couldn't have been sweeter or more welcoming. We felt completely spoiled!!! The food was absolutely delicious and amazing. I understand the food in town is good but this was 5 stars. I would highly recommend you have as many meals there as you can. We highly recommend this and can't wait to return. The best part is they offer gift certificates, so if you're not sure what to get for that special someone and you want to spoil them, this is the perfect solution.

Amazing! What went well? Everything. Beautiful place, spacious and comfortable. Breakfast each…read moremorning was delicious! Very picturesque location

We rented this house out for my extended family to stay during my wedding weekend, and everyone…read moreloved it! Breakfast was great, and Nancy had some reserved for me since I wasn't able to be there when it was served at 9am on the morning of my wedding. The house is decorated so well, and we learned a little bit of Nancy's story of how she got started and who all she's hosted in the past. Very cool!

We absolutely loved our room and thoroughly enjoyed our stay. Maria is a joy and we felt so well…read moretaken care of with no hint of intrusiveness. Will return next visit to this lovely area.