The establishment is rather dark and unwelcoming although the service was quite acceptable. Very hard to observe from the street. Although they ostensibly observe Chicago's "mask mandate" I could not help but observe them "enforce" the policy on a potential customer (great to see) while NONE of the staff wore mask! The food was acceptable though not remarkable. The rib eye was tender, a perfectly grilled medium rare, though palatably under seasoned. The green beans and greens were well seasoned and almost perfectly prepared (green beans a bit soft--they'd be perfect if cooked a minute less, but are cooked to order). The meat loaf was tasty but rather pedestrian. The mashed potatoes were a bit bland and not rescued by the gravy which was good. I suspect neither was prepared to order, unlike the steak and vegetable side offerings. The cornbread was also okay--great flavor but not spectacular. I'll return to further explore the menu offerings, but can only offer a 7 out of 10 today. The food is above average, but nothing to write home about. read more

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Restaurant is permanently closed. Sorry, not sorry. The food was pricey was not very good anyway.

I have not tasted the food yet. Ive Order for delivery 5pm it's now 753pm and the delivery driver has been waiting in restaurant for food pickup. My 1st time order and the last time. Way to slow ridiculous. Finally received order and it was incorrect. Did not ask for regular fries ask for sweet potato fries. Also they gave me candy yams . I did not order yams. read more

Food is usually good. But today I'm appalled. Cornbread hard as brick and they gave me red beans with no rice...it's called red beans and rice tho Catfish was a child-like portion. Mac n cheese was ok if I had to say something positive about todays experience. $40 down the drain read more

Great service, good food. It's kinda hard to find, pretty dim inside. Wasn't too much going on. Try the pan seared lemon and dill catfish!!!

Just I can't I found hair in my food bad table assistance and I didn't get what I want I had to wait longer by that time I was done but I payed good money so why waste it do not go here it is horrible any way McDonald's would be better off than this read more

OK this little place is my lil heaven on earth when it comes to soul food! One of those joints that is hidden laid back grown folk atmosphere and hell of some good cookin' The travel is worth it if your not a south sider I go here to relax and have d best soul food ive tasted in chicago hands down and when I dine in i love it they have some serious old school tunes on the jukebox! read more

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This place has the most remarkable chef and hostesses!!!! I mean I am blown away I order here maybe once or twice a month and everytime I am never disappointed!!!!!!! I order the steak entree and I always have greens and Mac and cheeeeeese!!!! I recommend eating here if your looking for some of the best southern style cooking on the south side! read more

This food was good. Found them on Uber Eats. Ordered the ribeye steak (medium rare) with macaroni and cheese and collard greens. EVERYTHING was delicious! The steak was well seasoned and came with sautéed green peppers and red onions, which was a nice touch. The macaroni and cheese was baked, but still creamy. Collards were great too. Overall, no complaints and I'll order again. read more

We came here after a long bike tour on a Saturday. It was the perfect cap (and the perfect margarita) to the day! Monet was very sweet and the prices were absurdly low. The patio is incredible. I'd like to give them twenty more stars if I could. This is truly a hidden South Side gem! read more

Great food, drinks and service, for the most part. Bar is nice and comfortable. Owners are super! Can't wait to return. Hung out with, and without, my childhood friends who are friends of the owners and consistent service. Soul Food Tower is good. read more

Not sure if they are new but its terrible. Came in for a quick bite. Waited 20 min for a fried fish sandwich and fries. Had to go, so i called to let them know i couldn't wait outside anymore. They offered to remake when I was free (great). Call at 4:06pm am told my food will be brought to my car. 35 min go by, no food no phone call. Go inside my food is just sitting there on the bar. Something told me to just check the box. There sits catfish. I can't eat catfish. Most places serve cod, or specify if they don't. So now its a total of an hour spent on a sandwich I couldn't even eat. Was offered no apology. read more

They don't any pork products !!! Good was so good. Decor was nice, clean, with neo soul playing in the back ground. Tee Tender the bartender said there's Open Mic on Friday nights. I will most definitely be back . read more

The New Look Restaurant - Soul food Tower and fish nuggets - Soul Food Near Me - Chicago, Illinois

We have been supporting this place for years. Good service at times, poor service at times. But our last visit was the final visit. We live nearby and love to support the local business especially Black owned. We came in with a party of 8 plus our 4 year old granddaughter. To be brief the waitress was fairly new and nice but got some of the orders wrong, and as usual, they where "out" of several menu items! One order was so wrong, my friend sent it back and ordered Uber Eats as she sat there hungry watching us eat. Her food was delivered and she ate it right there...Yes, she's that petty! It's simple, be sure the chef has the correct order, then double-check the orders as they come out! Also, due to COVID-19 all food and drink are served in disposable containers (portions seem smaller). Finally, the waitress was busy so I waited for someone to help me with a question, the older lady that works there asked me... "What's Wrong!!?? Not, 'How may I help you'...nothing polite. My response.."Nothings Wrong...I then asked my question. There actually was a lot wrong. Too much wrong over the years and not enough right! It felt like dining there was a nuisance and the bar was more important! Well do the math...our party = $300+, 1 person at the bar $40? It is not a good business plan to treat diners this way! With the lack of attention, lack of menu items, maybe rethink the food and focus on the bar? Good luck. read more

Let me begin with a positive. The food is absolutely phenomenal. I honestly don't have any complaints regarding the quality of food. The only complaint I have is the service. The waitress (which works the bar) is EXTREMELY slow. It literally took us 40 mins to get some fried chicken and a couple of sides. The chicken is fried to order which is a good think because it's fresh but Good Lord, they are slow. We were never checked on again, asked if we needed a refill, napkins, anything. I asked for my check once our meal came because we had been sitting so long. I had to ask for my check 3 times during the course of our dining. Eventually once we were done, I walked to the register to pay because our check was never brought to our table. Go for the food and not the service but be prepared to wait a while so take a good back and a semi full belly read more

I enjoyed myself at this establishment the wings are to die for.. I'm coming back for some meatloaf if the wings are that good I can only imagine how everything else taste.. Phenomenal atmosphere very good ambiance and music to appeal to ages.. read more

The New Look Restaurant - Enjoyed myself I will be returning definitely... - Soul Food Near Me - Chicago, Illinois

My neighborhood bar and it reminds me of Cheers. It is truly always a good time. The food is all delicious. The drinks are a nice hefty pour. The barmaids are always welcoming. Each day is a different experience and I have not one complaint. My best meal is the short ribs but everything has a nice taste. read more

I guess you shouldn't judge a place by the outside. After reading reviews i headed to this place to grab a bite after leaving the kingdom hall on 93rd torrence. Didnt like how the outside looked I was about to leave but asked a patron about the food. She raved about the food, so we decided to try it and the she was right...the food was VERY good. I had the fried chicken mac & cheese, sweet potatoes and green which was OFF the chain! My friend had the spare riibs...so tendered and flavorful! The bartender and drinks was awesome too. I will definitely return! read more

I came across this place by pure accident . I use to frequent the older New Look and though it was old, I did appreciate the retro vibe and delicious food. I was devastated when they closed. So imagine my surprise when on a whim, I drive by and lo and behold they are OPEN .... Unfortunately , this is where the similarities (name) ends. After being assaulted by numerous waitstaff at the door..... Bum rushed or filtering customers , I'm still trying to decide; THEY told me their special. I requested it to go and asked , as I always do, if they could wrap everything separately . The young lady said ok, but then came back and said the "chef" (really ?!) said that my request couldn't and wouldn't be accommodated . Wow !! ..... Who doesn't accommodate a request for food that is made to order ??!! 1 star for the rehab , but I appreciated the hospitality and customer service at the old New Look a lot more than the decor of the new ....... read more

I appreciate the concept of the restaurant, and wholeheartedly do my best to support Black business, specifically in my community, however, I will not return to this restaurant. Here are the Pros and Cons of my experience: Pros: 1) GREAT customer service; 2) exciting atmosphere;3) entertaining music Cons: 1) The food was subpar---a) Canned vegetables with no alterations b) Fried Chicken Wings and fries were cooked in old grease, obvious by the dark appearance c) Cornbread - never tasted anything like it, and don't care to again; 2) It was 92 degrees in Chicago during my visit, and the air-conditioning was not on at 4pm, the hottest time of the day. No, I personally won't be going back, but I hope there is improvement so this restaurant can survive. read more

Great neighborhood spot with good food. Everyone is accommodating especially if you have a specialty drink you want.

So, I live down the street and have been here more than several times. In all honesty it's just like the reviews, sometimes a hit and other times a miss. I only eat the quickly cooked items like the quesadillas, chicken, turkey burger, etc. and all have been good. Honestly, the food has never been bad. However, I would never buy soul food items from a bar so I'm probably not the best judge of other items. I can cook my own soul food and prefer to do so. But yes, come get a good drink and some fast food and your usually batting a 1000! read more

I was happy to learn about this restaurant. The owners were very nice and asked was our food good . The food was definitely good . I got the catfish steaks , Mac n cheese , sweet potatoes, and red beans and rice . My daughter had the smothered chicken . It was delicious as well as fresh . They also have live jazz every other Thursday and also poetry night at the end of each month. They also have a full bar . Wonderful establishment... 5 stars all the way . read more

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So when I came here the atmosphere is homely like visiting a relative kind of. The waitress came to my table not long after I had been there. She was nice nothing special. The food took very long to come though. Once it did it was pretty good. Not amazing but good. It looked okay tasted better. I love that it's a black owned business but I can't say it would ever be a "go to" for me. read more

I Love Love Love this place.!!! Great Food..!! Great Atmosphere..!! Thanks, Eric Hunt read more

Stopped in after work with one of my managers. I had heard about the place on a couple of media outlets and loved the fact that it is Black owned. We actually stopped in for a quick drink after work but ended up staying for hours. Also enjoyed a couple of appetizers. The wings were super crunchy and seasoned well; as were the fish nuggets! Met and chatted with the chef for a while in a laid back atmosphere. The bartender, Lia, was fun and funny! Made our visit quite enjoyable. The drinks were not very potent, felt like we purchased quite a few with no effects.... Otherwise, good food and I'll be returning to try the main menu. Just purchased my Groupon to ensure this happens! read more

I came here in search of a soul food. Found food, but unfortunately it lacked the soul on all fronts. Service is to be desired as was the food, given the wait. The full bar is a plus, but not enough to encourage me to come back which is what it seems like they want. I will concur with other reviews that if you're not a regular you aren't welcomed; that being said I'll leave this place to the regulars. read more

I'm really surprised in regards to the good reviews this place has gotten. We came by after church and I'm really disappointed. My fish was luke warm and was over cooked. We had to wait over 30 minutes for this horrible food. I won't return read more

My husband recommend that I try this restaurant and I must say it was good . It's a really small place that you would drive by if you are not careful! I ordered the smothered Chicken, yams and Mac & Cheese. The gravy on the chicken was thicker then I'm use to but still good, the yams was delicious and the Mac & cheese was very cheesy. I also had a Mimosa that they didn't have the champagne for so somebody had to go to a store to get some. I thought that was very different! Lastly I didn't care for the cornbread it was too thick for my liking . I would go back and order something different. read more

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I enjoyed lunch. The food (fried fish sandwich w sweet potato fries) is tasty, the wait is long but the service is good... Full disclosure: the chef came out to give us a free side & desert sample (more sweet potato fries & pecan bread pudding) I think because of our wait. I really appreciate the chef's expression of empathy for our wait. I think this empathy separates the good waits from the bad ones (so I'll visit more often as he learns to improve his efficiency). read more

When I heard about the place and the history of the place, I wanted to definitely visit. Not long after I arrived my feelings immediately changed. This place was the absolute worst place I have been in a couple of years. I sat at the bar for 20 minutes and NEVER was acknowledged; there was no more than 20 patrons there but the bartender/waitress never said "welcome, how are you, be right with you (as she socialized with her "regulars")or anything. I WOULD NEVER recommend this place to anyone. Horrible read more

Great to have this restaurant in the neighborhood. All of the employees were down to earth and nice. The food was fresh and tasted excellent, although it does take a minute. We had the fried chicken, mac and cheese, greens, and sweet potatoes. It was so good, that it was well worth the wait. From what I saw, it's also a nice place to have a *small* get together. read more

The food is outstanding. Great homemade taste. Love the candied sweer potatoes and the cabbage. I'm blessed to know the cook personally and I know this food is all made from scratch. The portions are good and filling. I thought I wouldnt finish the meatloaf bit I ate the whole piece. Very old school atmosphere. Staff is pleasant. read more

I really enjoy being a patron of Black owned businesses, but I am sad to say the food here was not appetizing. The waitress took forever to get to my sister and I; when she did, she brought us menus where they didn't have most of the items on there. We decided to go there because it was down the street from our church and the reviews seem to be pretty good. I guess reviews don't always matter especially in this case. I will not be returning and if I had an option, they wouldn't receive any stars. I guess the one star would be for how welcoming the people were and that's it. read more

This is an outstanding restaurant. The chicken wings were perfectly seasoned with lemon salt. My friends enjoyed their food. The service was friendly. read more

OMG BEST FOOD IVE HAD FROM ANY Restaurant ... ordered 2 steak dinners with mashed potatoes 1 had green mine had green bean..wHen I say everything was cooked & season to perfection ..like my granny and mama .. that ish was on point had to review this place read more

I decided to stop by as I was in the area and review were decent. It was a Saturday night and my child accompanied me. A upon entering, a bar is at the center of the quaint room. Music was loud and the vibe was rather club/bar than restaurant. A stood by the door for 20 seconds and no one approached to sit. Although people were seat at two tables and the bar, o gave any directive to move anywhere. After another moment, I decided I wasn't in the mood for loud music and lax customer service. read more

The food is ok, the people were nice. Nice neighborhood place if your in that area. I had the tower with a chuck of cornbread slice of greens and thin slice of meatloaf and sweet potatoes read more

This used to be one of my favorite neighborhood restaurants that I often visited. The last few times that I've come, I could tell the customer service was on the decline but this was by far the worst experience. It took nearly 15 minutes for someone to acknowledge me and my fiancee. I had to keep turning around to get the bar tender/servers attention. The first time she was holding a conversation with two other patrons, not serving them but holding a conversation. I looked back again and noticed that the bar tender was eating. I was able to catch her attention to see if the restaurant was opened and she looked and said she'll be there in a second. She came with no menus saying that they were only serving appetizers. We ordered appetizers and placed orders for food and it took nearly 10 minutes to get the drinks. And ain't no telling how long for the food. I watched my food sit on the counter for nearly 5 minutes. I am really disappointed. I expected better. There use to be a bar tender/server here name Robin who was on point. I don't know what is happening now, but I pray that it gets better. The sad thing about it is that the owner was here the entire time. The food is still really good if you can deal with poor customer service. read more

I've never had anything I didn't like here. The cook is focused and serious about pleasing your stomach!