I can't not say enough about Taylor and this service. We adopted a 4 year old pit just before…read moreChristmas. After Christmas my daughter who is in college was away for a few weeks and decided I to watch her dog while she was away. Our new dog attacked her dog and ended up with stitches and staples. I didn't know how to control or discipline our new dog. With Taylor's help we now have a very happy pit that we adore. I feel that I have more control over our new dog and he listens to me. Cannot thank Taylor enough.

I had my first training session on Tuesday February 14. The…read moretrainer is Taylor Newton and my dog is named Dawgue. Dawgue is a 5-month-old mixed breed female puppy with a ton of energy and difficult to control. She is tipping the scale at 50 pounds already. Taylor taught me how to greatly improve Dawgue's response to the command "come" to me in about 15 minutes. I learned a lot about the psychology of dog and what motivates them to respond to my commands. After working with Taylor, I saw a great improvement in Dawgue's response to me in our first walk outside, she was much better behaved and is learning to come to me when told to do so. There is much to be learned by me and more training for Dawgue to help me reach my goal of having her walk beside me without a leash and not be distracted by other dogs, people and other critters etc. I am very encouraged that by working with Taylor and heeding his advice Dawgue and I will accomplish this goal. Thank you, Taylor. Regards Kevin

They appear clean and organized. I don't like being nicked and dimed for care that is only included…read moreif you're a member. Overall, I have been happy with the daycare.

I've waited three days before writing this, expecting that someone from ownership or management…read morewould reach out personally to express concern, apologize for the situation, or acknowledge the significant disruption and expense this caused our family. As we were preparing to leave for a trip to Italy this past Saturday, we received a call from the kennel caring for our dogs informing us that one of our dogs, Alfie, had escaped. What was most surprising was that the purpose of the call seemed to be asking whether Alfie had ever done something like this before. He hadn't. More importantly, one would reasonably expect a kennel to have secure fencing and proper access controls in place to prevent this type of situation from happening in the first place. Anyone who knows Alfie knows he's an incredibly sweet and adorable dog -- but he's certainly not some canine mastermind. He's no Steve McQueen in The Great Escape. The fact that he was able to get out raises serious concerns about the facility's security and procedures. It is now Monday evening, more than 48 hours later, and we still have not received a single call from the owner or management. I don't believe a single incident automatically means a business should be condemned. Mistakes can happen anywhere. But when a business fails to take ownership of a serious event after it occurs, that says a great deal about how they value accountability and customer trust. I sincerely hope no other family has to experience something similar.

This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

I brought my 10 year old cat here because I discovered a large tumor on her underbelly. They…read moresuggested surgery but they said she would need further surgeries and will eventually die if the mass is cancer. They said the surgery if anything would help keep her comfortable for the next few months or so until she passed. Not once did they tell me SHE MIGHT NOT MAKE IT THROUGH THE SURGERY! I agreed to the surgery, it's cost was $4,571.42. After the surgery I took her home, she was still groggy when I got her settled, she ate, but she seemed very uncomfortable. I gave her the prescribed pain medicine as directed by staff member, no Vet greeted me to discuss her post surgery needs. The next day she was still not coming around I thought it was the pain and I gave her more medicine. Long story short, I took her back the next day. They didn't have a clue what was wrong but suggested to put her on fluids, and do blood tests, but that would be another charge! I told them I had no more to give. They said they would only charge me for the blood tests. They make you pay first!. I picked her up and the Head Vet/Owner looked me right in the eye and said, "Leah is going to make it, but you have to follow the plan". Since they are a Hospital, but have no overnight care, they sent me home with her and told me to keep her warm. Then the Head Vet/Owner said," If she makes it through the night then bring her back tomorrow at no charge, and we will put her back on fluids." I said," you just said she was going to make it" she said," Your cat is 10 years old with potential cancer, she is having a coming out of the anesthesia. We are sending you home with a warming pad," When I went to the front desk, a nasty vet tech told me they decided not to send me home with a warming pad, just to use my space heater. I figured they knew she wouldn't make it! I took my baby girl home that night and kept her warm. Leah died that night. I brought her back as scheduled the next day. They said it would be another $296.00 for cremation. Not the Vet or the Head Vet offered any condolences to me. The office manager offered me condolences with a hug. Later that day they called me and and said the cost of Leah's cremation was comped. I figured because they knew they shouldn't have operated on a 10 year old cat with a gigantic tumor!! That Monday I got a call from the Vet, but not the Head Vet/Owner, or the Surgeon, she offered her condolences. I asked why they didn't know she wouldn't make it? She said she only does minor surgeries. Not once did the "Surgeon" that operated on Leah say she there was a chance she wouldn't make it through the surgery!!! Don't let these people touch your Older cat, dog or animal. They are incompetent and they don't care. If you say you are a hospital, then why don't you have overnight care!!! Don't let them operate on your pets!! Give me my Money back!!!! Rest In Peace Leah, I am broken hearted.

Not sure if this is a scam or not. As soon as i paid for the package, everyone is mia for 5 weeks…read morenow.... havent even started training. Update** It is week 7 and no one has gotten back to me...

Jay is a marvel. Our dogs were really unruly and not well behaved. Now they are obedient and take…read morecommands. They are like new "people." My grandkids used to be scared of them, now they love them and walk them all the time. Highly recommend this company! Well worth the reasonable price!

We had a great experience with HD dog training! We adopted our dog, Shaggy, in early December and…read morefelt completely clueless. Ryan was so patient and we are amazed at what Shaggy has learned over the course of 8 weeks. He's a completely transformed dog. We learned so much along the way and feel much more confident in our dog handling skills. Shaggy can now sit, walk nicely on a leash, be quiet in his crate, and go to his place among other commands. He really enjoys training and we do too! Thank you again!

We had a fantastic experience training our puppy with HD Dog Training. We started when our golden…read moredoodle was about 12 weeks old. Rob and Tineisha started with the basics, teaching us simple exercises we could us to lay and foundation, providing advice about food, toys, and how to use the crate, housebreaking, etc. Murphy, our puppy, ALWAYS looked forward to their visits. Rob made training fun, and showed us how Murphy could actually be a happier dog through the training process. (And how our lives would be better, too.) Both trainers have real expertise, explaining not only the mechanics of proper training, but also the psychology behind it. We continued training through Murphy's first six months. Now, when I walk Murphy on the city streets and he heels perfectly, sits as a default at crosswalks, and generally behaves himself, I am so happy we had Rob and Tineisha's guidance and advice. HD Dog Training were dependable, thoughtful in their direction, and showed genuine care for us and concern for the well-being of our dog. They are great at what they do.

When Jen was personally taking care of my cats herself in the beginning days of first hiring her,…read morethings were great and my original 5-star review applied. Unfortunately, that is no longer the case. At some point over the years, as the business grew, she started sending other pet sitters she hired to do the job I mistakenly assumed she was still doing. I realized there were always other sitters but initially she was the one caring for my cats who are now deceased. When we adopted 3 new ones almost 7 years ago, I had her come over to meet them so they would be somewhat familiar with her when she came back to pet sit. I don't know if she ever came back herself after that or if it was a different person who did the pet sitting from that point on. She should have told me then that there would be a different sitter going forward. Communication has become less effective, instructions not followed properly, and during the most recent hiring of their services, the water bowls were not cleaned or changed out in 9 days. They had been refilled with more water so they never ran out (I assume), but the bowls were slimy on the bottom with scum, and the water dirty with cat hair, litter, food, and other debris that inevitably collects in a water bowl. The instructions I'd left specifically mentioned changing out the water bowls for cleaning, which should be a no-brainer if your job is caring for pets. Furthermore, whoever my assigned sitter was for this job, lied on her status update on the final day and wrote, "....put down new bowls of water for them." If a pet sitter can't do something as simple as giving your cats fresh bowls of water and lies about it, what else did they lie about? This last experience, along with the owner's cavalier response, has resulted in the termination of a professional relationship of more than a decade, which is also upsetting. A different response with an offered solution may have salvaged the broken trust and relationship, but I guess she no longer needs or cares about my business.

Jen is the best pet sitter that I've worked with. She's very professional, kind, trustworthy, and…read moredown to earth. I have a lot of pets and I was a little anxious to see if she could take on caring for all of them while I went away and she was so pleasant and eager to offer her services. I always receive detailed nice updates from her after each visit along with pictures which always puts my mind at ease. I would highly recommend her services. She's the best at what she does.

We can't say enough good things about working with Chris as he trained our beagle, Matilda! Beyond…read morethe excellent results we achieved responding to commands, eliminating pulling etc, Chris had the ability to connect with Matilda, being calm, gentle, and respectful. In addition, Chis is a goldmine of helpful tips and ideas from slow feeders to toys to games to play with your dog. Highly, highly recommend Chris !!!

From the owner: I am a retired k9 police supervisor with over 30 years experience with all breeds and any age I…read moreoffer one on one in home training for you and your dog. We can work on any issues that you are having or just want to make better. I use positive praise techniques. I have trained police dogs, service dogs,therapy dogs, and most of all, family pets. I am budget friendly, and I usually only need 2 to 3 sessions to accomplish your goals. I have trained hundreds of dogs, and I have worked with most breeds on many different issues. This includes basic listening and obedience skills to advanced home protection. Let me help you and your dog today. Visit my page on facebook Sutton k9 training

I'm writing this after my mom came to visit, and my 8-year-old rescue pittbull sniffed her then…read morecalmly walked away. He's now passed out on the sofa. I can't say how miraculous this is. Prior to working with Daniel, my dog, Eugene, would bark, spin, mouth, run, and turn into a high-energy dog whenever someone entered my space, then stay high-energy after they left. It made me nervous having guests over. I put off dog training because I thought I could Google and read my way to a solution, we had a decent foundation in obedience on our own, and, frankly, Eugene and I had been stuck in our ways for some five years together. I wasn't sold on dog training. How wrong I was! Daniel's expertise went above and beyond anything I could've figured out myself. He helped me apply the obedience work we'd already done to create stronger boundaries and a better relationship. He noticed a few quirks in Eugene that meant generic dog advice just wasn't enough. Because Daniel has read so extensively in addition to his real-life experience, he could call out advice I'd picked up that wasn't serving us or help put it in context. Daniel is also dedicated to making the training process efficient -- he's not trying to sell you sessions you don't need -- and he makes himself available between sessions, which was a godsend as we were working through new behaviors. The result is a dog (and an owner) who is more confident and less anxious. Eugene has become a pleasure to be around, and I am so grateful for this. Thanks, Daniel!

We had been struggling with our young rescue pitbull, Asher, behavior and realized we needed…read moreprofessional help. Daniel immediately stood out when we were looking for a trainer for his credentials and after a short phone call we already felt confident he was the correct choice. At the initial assessment he observed us and Asher before sitting down & creating a gameplan for training. His training proved priceless, after a week we began to notice a difference & now a month later it is like he is a new dog. An additional benefit is that Daniel made it clear that we could text him any time with questions. We can't thank Daniel enough for how he's helped us and can't recommend him enough to any other dog parents looking for assistance. Thank you Daniel!

Super friendly and awesome service. I used this company when I was out of town for a few days and…read moreneeded my pet taken care of. The pet sitter came over to go over things and I showed them where everything was. That was it. I left money counter before I left for my trip, and I got a confirmation text the first day of their visit. For a fare price and friendly service for health and safety of my pet while I was out, I can't think of a better company.