First visit: We set reservation for their hibachi dinner! Did not have any issues with getting the reservation. The whole experience was great, the cooks were entertaining! Food was decent! They brought out special dessert to celebrate special occasion. Really loved it. Second visit: We walked in for dinner, busy. Our waiter seemed overwhelmed and we were as patient as can be. Tables around us received seconds before we ever got our original order. I was looking forward to dinner but it was about an hour and I gave up. We got up and informed the front that the wait was too long and other tables after us received better service. Things happen. The manager on duty apologized. Second visit didn't ruin my thoughts on Moongate. Their menu is great and the atmosphere was lovely. read more

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Didn't expect the Hyatt Ziva Resort food to be on Yelp, but I guess I might as well rate it since it's here lol. Kinda felt like eating at a AYCE place. In terms of restaurant options at the Hyatt Ziva, I would put Moongate kinda in the middle tier. It was basically one the meals we were fine with and would consider going back while we were at the resort. Ordered: - Sashimi - Salmon, Tuna, Catch of the Day (Sea Bass) - one of the thickest and widest cuts ever. - Special Kiuri Maki - this one was ok. I preferred the other maki we got. - Maguro Spicy Maki - Bibimbap - Lo Mein - this portion was really big in my opinion and they give a lot of protein. - Banana Mille Feuille - a bit dense for me. my least favorite dessert we had at the resort. read more

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Decent selection of Asian fusion dishes. But bit of a mixed bag in terms of quality. Sushi was terrible. Wings were amazing. Pad Thai was decent. Bibimbap was underwhelming. Service was hurried if reliable. Nice looking place though. Additionally be aware that this place requires reservations in advance if you want to try the teppanyaki read more

You guys, this place is amazing. Best resort, best food and moongate does not disappoint. Always packed so you'll need a reservation but great ambiance. Every meal we had here was so flavorful and delicious. Wilberth or server was amazing and the hostess Paulina was an absolute gem! She was so helpful and even remembered our names! We miss Hyatt Ziva already! The salmon dish was so yummy and the Teppan was even better. See you next year! read more

The Moongate - Bon apetit - Asian Fusion Near Me - Cancún, AGU

Moongate Expirience Went there with My wife, cousins, and a friend. We were a group of seven sitting was quick less than 5 minutes. Server was Martin great customer service skills. Great guy. The LYCHEE MIDNIGHT Drink 3/5 Stars. The Fresco Moonlight Drink: 4/5 Stars. Edemame: 5/5 Stars Apetizers: 4.5/5 Stars Ramen 2/5 Stars Lomein 3.5/5 Stars TORIKATSU 4/5 Stars BIBIMBAP: 5/5 Stars MOONGATE SALAD: 2.5/5Stars Miso Soup: 4/5 Stars Great place to come and eat. I recommend to eat the appetizers because that is were all the good food is. read more

Came out here with my buddies to have a nicer sit down dinner. Food - Most of us order the house dish but my friend ordered Wagyu and Lobster. The Wagyu surprisingly was one of the top 5 best I've ever had and the lobster was good. The house stuff wasn't bad either. Service - Service was pretty good ad quick, staff if super nice and helpful. Venue - Very clean, modern, and large with a large tepan section. Price - Well the house stuff is included with resort fees, but wagyu and lobster was like $100 extra that's worth it. Overall it was great and enjoyed it. read more

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You come here for the experience. Habachi. It is hard to get in so I would recommend getting a reservation as soon as you arrive at the resort. The kids loved the show. The chefs are part chefs/part entertainers! They kept the kids memorized. The food is decent but I have definitely had better habachi in the USA. But it is still a very memorable experience for the family. read more

This review is for table service only, not hibachi. This place is a hit or miss, but mostly miss. I dined here twice on my 7-night stay. The first experience here was to try everything and the second time was just to re-order the things we enjoyed. The dishes worth coming back for: -Salmon (Sake) nigiri or sashimi - these were pretty good! -NIKKEI TIRADITO - Sea bass, lime, garlic, ginger, aji, coriander - the fish isn't the best (I think it's thawed?), but still good and edible. -Miso shiru - Negi, miso, wakame, tofu - pretty good! -Strawberry-Coconut tapioca - Tapioca with coconut and sugar-free strawberry compote - they delivered this to our table accidently and it was so pretty we ate it anyway. Pretty good! The dishes worth skipping: -All. The. Rolls. Seriously!!! The rolls are not made well and the rice was gummy. -TUNA TARTAR - Bluefin tuna, soy sauce, gohan, avocado, sriracha mayonnaise - good potential but the rice killed the dish. - SPRING ROLL - Carrots, onion, cabbage, zucchini, sweet chili sauce - the first night I had this, it was good but the second night was not; I think the grease was old on the second night and the spring roll was a bit burnt. Take a gamble. - CHICKEN LOLLIPOPS - Fried chicken wings, honey, sriracha, sesame - if you're looking for fried chicken wings like the description indicates, these are not it! Our wings had a baked/undercooked soft texture. - GRILLED TAYPA - Shrimp, beef or chicken with soybean sprouts, carrots, zucchini, red & yellow bell peppers, broccoli, mushrooms, bok choi, coriander, teriyaki and soy sauce - This is frighteningly sweet. Skip!!! - YAKIUDON NIKKEI - Beef, chicken, shrimp, udon pasta, carrots, zucchini, onion, cabbage, negi, coriander, dashi, lime, oyster sauce - This was one of the better entree options but be warned this is a heavy serving of noodles. Overall, come back for the good stuff, skip the rest! read more

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honestly the show here is meh... where is the onion train volcano thing? but it was still fun to interact with the chef and they work so hard! i see why this place is rated so highly... the sushi isn't great but the hibachi is nice and healthy and not ginormous portions where you eat yourself silly. i definitely would come here again. service is great as well! read more

The Moongate - Asian Fusion Near Me - Cancún, AGU

Moongate was my favorite restaurant at Hotel Ziva. My significant other and I went 3 times during our 6 night stay. Is this a Michelin star omakase level sushi? - no. But it's pretty darn tasty!! The sashimi was fresh and so smooth, it was quality fish they served and I was impressed. The service was great and I always felt warm and welcomed, that is why we kept coming back. They do a great job with the hibachi as well. When you eat at the regular tables, you can hear the hibachi in the background and it's a fun, upbeat atmosphere with a lot of class. We met with the restaurant manager Sergio Aguilar and the chef, and they do an amazing job overall! read more

While staying at the all inclusive Hyatt Ziva I stopped by The Moongate for dinner multiple times. One has to select weather to go with the teppanyaki style menu or choose from their made to order Asian menu. The Asian menu consists of Japanese, Thai, and Chinese dishes. Teppanyaki - The chefs put on an amazing show as they prepare dishes for the customers in front of them, "oohing" and "aahing" them with their food preparations skills. It's very similar to what the restaurant Benihana does in the United States. The menu consists of miso soup, fried rice, veggies, chicken, beef, and/or shrimp. All of the meat options were perfectly prepared and tasted great. I especially enjoyed the beef as it was juicy. This was really a memorable experience. Regular menu - My favorite dish from this menu was the Nai goreng which consisted of a rice dish with yellow curry, tender pieces of chicken, coriander, vegetables and a soft boiled egg. It tasted great and all the ingredients went well together. The crispy veggie rolls were another fantastic option here. The disappointments for me here included the sushi, soups (tom yum and the coconut soup), as well as the dessert options. I would recommend passing on these items. Service was friendly and on point here! Overall I had a great time here and really enjoyed most of the dishes that I tried. read more

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This place has all the potential, but they let me down in more ways than one. If you want teppanyaki (hibachi-style) dinner, then you need to get a reservation, so be sure to ask your butler for availability. We were able to book a reservation a day in advance for 2 at 7pm on a weekday. There is also an a la carte menu if you don't want hibachi or can't get a reservation. Dress code is smart casual. Hibachi is a set menu, so here's what we got: Appetizers: - 3 sushi rolls: Spicy tuna roll (Avocado, tuna,negi, spicy mayonnaise), Spicy salmon roll (Fresh salmon, avocado, breaded shrimp, chipotle emulsion), Furai roll (Smoked salmon, cream cheese, avocado - fried exterior) - Fried beef wonton: I'm generally not a fan of fried foods, so this one was not a favorite of mine. - Miso soup: Good and not too salty, but barely any tofu. We had actually asked our waiter to skip the sushi and beef wonton appetizers, but he forgot and brought them out anyway. Teppanyaki: - Fried rice: with egg, soy sauce, mixed veggies - Unfortunately, our grill master put too much soy sauce, essentially drowning the rice in it. So I barely touched my fried rice. - Protein: We both asked for beef and shrimp with the mixed veggies. These were done well, but again lots of soy sauce. Also, portion size was huge! We probably could have split one portion between the two of us. Dessert: - Matcha cake: I was a little excited about the matcha, although my hopes weren't too high given the aforementioned meal. Sure enough, the cake came out with overwhelming passionfruit/citrusy-flavors. Barely any taste of matcha. I had one bite of it, and that was the end of it. Great performance by our teppanyaki grill master. He was very welcoming, put on an outstanding show. But the food wasn't worth it. read more

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This restaurant is an EXPERIENCE! It is located within the Hyatt Ziva Cancun resort. I advise you to get a reservation ASAP for the grill for some awesome entertainment and cooking skills. I was able to email them and get a reservation before even arriving there. If you aren't at the grill, there is still entertainment. They have female dancers and a random dragon that dance too! They make it very fun and silly. My boyfriend and I had a reservation at the grill and it came with a set menu, but gives you a choices of appetizers, sushi, and meat for the entree. I started off with the spring roll that has chili sauce on top and the spicy salmon roll. Both of us were provided with miso soup and fried rice. Literally that fried rice was the best I've ever tasted. I ordered shrimp and my boyfriend ordered steak for our meat entree. We also ordered 2 glasses of Chardonnay each and a hot sake (which unfortunately costs extra). Everything tasted so great. Honestly, best Asian cuisine I've ever had, better than Benihana's! You do not want to miss this dining experience when staying at Hyatt Ziva Cancun. read more

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Teppanyaki! Out of all of a dozen spots in Hyatt Ziva Cancun, this one is the one with the wait and the lines. Naturally, I had to try it. They do have many other spots along with 24 hours dining AND room service plus the buffets, French food, Italian food and all. And if you don't want teppanyaki, you can walk in for this too. Almost no wait for the restaurant which has a pretty good looking/ massive menu. But I wanted to try the teppanyaki. It's been a while! And well I was intrigued! I was in the pool right across/outside this spot at sunset when they first open. I watched a lot of people go in. Didn't see a line form till about half hour after. Debated about putting my name down while I go back to the room to get ready but figured, I wasn't that hungry! Turns out I was! But it's ok. An hour wait with a buzzer turned out to be about 45 minutes wait. I waited upstairs at the Tres cerveza with a drink and some spicy corn! Delish!! Now the teppanyaki table is just one long one that seats about 20? But they have several ones through out. Each chef has about 6 people. There were 3 chefs: the main/best one was in the middle! The whole show, flames, heart shapes, catching shrimp and everything. I was in the end and our dude was very funny and very not good at all chef. He'd attempt a trick like catching or throwing knifes: all fell flat. He tried throwing "rice balls" into a few dudes mouth. No-one caught it! Super bad throws! He also tried catching an egg in the air: crack, splash...plop! :P Very funny! Doesn't know how to cook the steak medium rare..mine was quite chewy! Chicken was also dry. I blame the tricks! But he kept people laughing which was important. I thought the whole menu/food was a ok. I didn't get the dessert;it came with it. I was full. I did get a shot and made friends with a bunch of people from Anaheim! Nothing says bonding like tequila shots! Woot. Overall, funtertainment. A ok food. I'd much rather have ceviches at their other spot: habaneros! read more

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Food isn't great and takes way too long to make. Not much service and the lights are to dim.

I LOVE this restaurant, at least once on your visit to hyatt ziva you need to make a reservation for the hibachi grill dining experience. its simply the best. read more

The Moongate get's ALL FIVE STARS from me whoo hooo! My experience here was fantastic and made it to my top most memorable things on my most recent trip to Cancun. This place basically provided me that Benihana feel but only it's in Mexico which they had their own twist on things! For starters let's talk about how awesome the customer service was and how friendly the staff was to my friends and I. When we arrived on a Friday night it was of course super busy! We were quoted about 45 minutes for the wait given our buzzer and went to enjoy the nightly show that the Hyatt Ziva provides for it's hotel guest. The buzzer went off in about half that time which was most definitely a plus because we were starving! When we were seated, they had our chairs already set up at the Teppanyaki station. Our check was a joy to have because he wasn't the best at these food tricks but he made it so much fun. The waiter was the real MVP because he actually sat the bottle of Hennesy on our table after I told them the drinks were a little weak! How about that?! Talk about going above and beyond right? The way they interacted with our group was classic! You know the whole tilt your head back and close your eyes while they pour the drinks in your mouth and shake your head? Yeah we got all of that! The food was great! We received a couple of free lobster vouchers during check in and thought this place would be great to use one of them at. Since that was the case we literally ended up ordering everything to be cooked! Go big or go home! I will be back here for sure! read more

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This my first and last stop during my stay at the resort and it is amazing Asian fashion spot. It's only open during dinner hours however you have to option to eat at a table or hibachi grill. Both menus were amazing and during the pancakes the hibachi show was just as entertaining amazing service read more

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Great Asian fusion spot, my fave dishes are de spicy tuna, the mixed taipa that is a local version of the shacking beef and the yakidon that is a local version of garlic noodles, super good plus an outstanding selection of sake and Japanese whiskey . read more

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Hibachi side: Started off with a steamed chicken dumpling. It was fine but I wouldn't get it if I had to 'pay' for it. Next came the sushi. 5 pieces. I'm not a good judge of this as I only eat fake sushi (cream cheese, crab and asparagus tempura battered and fried. That was not an option here). Then came the miso soup. I'm not a huge fan of miso soup but I can usually eat it. This soup I couldn't eat. Two thumbed down. The 'show' started and our grill guy was unimpressive. That was a let down. Got the combo of chicken, steak and shrimp. All of this was decent. Overall, I would go back again but with lower expectations. read more

The Moongate - Not so nice-o Miso - Asian Fusion Near Me - Cancún, AGU

The Moongate seemed to be one of the more popular restaurants at the Hyatt Ziva Cancun as it has been the only one we had to wait to be seated for (30-45 minutes). With that said, we chose to do the Hibachi Menu (they have the Hibachi Menu and a Regular Menu with sushi, pad Thai, etc) The Hibachi menu was a crowd favorite apparently, because the main dining area was available to eat right away. I can't speak for the regular menu food items, but the Hibachi was good. The service was excellent and the atmosphere of Moongate is very dark and cool inside. With the hibachi you get fried rice, veggies and your choice of shrimp, steak or chicken. (Some people got all 3- so if you want all 3 - go for it!) I had the shrimp and my boyfriend had the chicken and steak. In our opinion, the shrimp was the best! Nothing about the food or this dining experience "blew me away" but we left full and enjoyed our time. We are interested in trying the other menu next time. read more

The Moongate - Fire!! Hibachi - Asian Fusion Near Me - Cancún, AGU

This review is just for the hibachi. This is the only restaurant that need a reservation in advance if you want the hibachi grill menu. The food at hibachi is a set menu that you pick just chicken, shrimp, or beef. We got the chicken and shrimp which was both cooked well. But I did see other customer ordering the beef and the meat quality looks good. I would of substitute my chicken for beef instead if I can travel back in time. The fried rice included with the set menu was a bit too salty but it was manageable for me. Unfortunately, the show is no where near the bigger chain hibachi restaurant but at least they try. They do messed up a lot of the tricks but who cares you get a free laugh of it. read more

Popular Asian fusion within Hyatt Ziva, very nice dining environment, black and red themes, and they serve Japanese, Chinese and Thai food. read more

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Really good food! Highly recommend it! Great friendly staff, fresh yummy food! Definitely give it a try.

BIG ISSUES with SAFE food handling. I was very disappointed. It all started out great, the appetizers were awesome. I was looking forward to my food as the chef was doing his thing. Then the disaster happened....the cook grabbed a piece of raw chicken and threw it on the grill, then proceeded to use those Same utensils to stir the rice. I wanted to vomit. They need to work on safety! read more

Spanish) Las reservas de nuestro restaurante están programadas para abrir a las 5 en punto, por lo que todos llegaron ordenadamente de acuerdo con el código de vestimenta y se sentaron, pero parece que se recibieron 4 equipos al mismo tiempo. Sin embargo, había tres chefs y ambos clientes eran familias blancas. Comenzó a servirse la comida, pero no dijimos quién era nuestro chef, y parecía que dos de los miembros de nuestra familia estaban a cargo del chef derecho y los otros dos estaban a cargo del chef izquierdo. Los chefs montaron un espectáculo dedicado a las familias blancas y nos ignoraron por completo. Por supuesto, les di comida, pero me sentí completamente mal. Pagamos por el mismo paquete, y dimos propina incluso si tomamos una copa aquí en el hotel. No sé si fue porque otros asiáticos no dieron consejos, pero fue una experiencia que realmente se sintió ignorada. Nos quedaremos 4 noches y 5 días, pero se espera que sea difícil comer más de una vez (porque es un sistema de reserva), y la calidad no es buena entre los Hibachi que he comido hasta ahora. En particular, sabrás el nivel de este lugar tan pronto como recibas las 3 piezas de sushi. Prefiero cenar en otro restaurante. (Korean) 우리 식당 예약이 5시 오픈시간으로 되어있어 모두 깔끔하게 드레스코드에 맞춰 도착했고 자리에 앉았는데 같은 시간에 4팀을 받은것으로 보인다. 하지만 chef는 3명 이었고 양쪽 모두 손님은 백인 가족들이었다. 음식 서빙은 시작되었지만 우리 담당 chef는 누구인지 알려주지 않았고 우리 가족중 두명은 오른쪽 chef, 나머지 두명은 왼쪽 chef가 담당하는 듯 보였다. Chef들은 백인 가족들에게만 전념하여 쇼를 하였고 우리는 완전 개무시였다. 물론 음식은 줬지만 기분은 완전 나빴다. 똑같은 팩키지로 돈을 냈고, 이곳 호텔에서 음료수 한잔을 마시더라도 팁을 준 우리다. 다른 아시아인들에게서 팁이 나오지 않아서 그랬는지는 몰라도 이건 진짜 개무시한다고 느끼는 경험이었다. 우리는 4박5일을 머무르지만 한번 이상 먹기는 힘들 것으로 예상되며(예약제이기때문에) 내가 그동안 먹은 Hibachi중에 퀄러티가 좋지도 않다. 특히 스시라고 주는 3pcs는 받는순간 이곳의 수준을 알 수 일을 것이다. 차라리 다른 식당에서 저녁 먹기를 추천한다. (English) Our restaurant reservation was set at 5 o'clock, so our family arrived at right time with the dress code properly. There were other 3 groups reservated and sat all together in long Hibachi table. When chefs prepared the cook,however, there were only three chefs even 4 groups of customer there. Our both side of groups were white. Food serving started, but none of chefs were in front of us, and nobody informed us who was our chef. It seemed that two of our family members were taken care of right one and the other two were left chef. Both of chef put on a show dedicated to white groups each side of us, and we were completely ignored. Of course, they served us food, but I felt completely bad. I felt exactly RACISM in Cancun, Mexico. We paid for the same trip package like others, and we gave tips even if we had a bottle of water at the hotel. I don't know if it was because other Asians didn't give tips enough to them, but it was a really disrespectful experience. We stay here for 5 days, but it will be hard to try this Hibachi at Moongate more than once because it should be made reservation. The quality of food is not good among the Hibachi I have eaten so far. In particular, you will figure it out the level of this place as soon as you receive the 3 pieces of sushi. I would rather have dinner at another restaurant. read more

Service was really slow. If you're used to eating more authentic food, you'll find that the food is either very sweet or salty. They seem to put teriyaki sauce or some variation of it on everything. We also got some strange sushi cut rolls with too much vinegar in the rice. I've found all the other restaurants on this resort to be satisfactory except this one. read more

You can choose from the menu or the Hibachi. We had the Hibachi. Service was excellent as were the chef's show. The food was no better than average. The shrimp was very good but the fillet was a bit chewy. read more

The Moongate is a fantastic restaurant. My wife has a fish & seafood allergy, but this did not stop Chef Hans putting together a meal that we won't forget. The sushi was the best that we have ever eaten and the whole hibachi experience was a great way to enjoy your food. read more

This food was absolutely delicious. I loved the service, and they even game us sushi. I usually dont write reviews but this place was an exception. read more

Waiting too long. Even we see 50% empty seat, but they ask us to wait 35 min. After 35 min, another 20 min. Feeling angry. The food tastes horrible. Too sweet or salty. The worst thing is the steam shrimp dumpling is not fully cooked!!!!! read more

Delicious food, loved the hibachi! Highly recommend! And roger was amazing amazing amazing - great service!!

Great service, classy red & black hair design, and has a nice teppanyaki show. food (pad thai & udon w/beef) was loaded with heavy sugar the day I visited. California roll was very mediocre. I Alcohol and the idea (sake bomb, dropped in by splitting chopsticks apart) was interesting. read more