Russ and Diogo are the best guys. They are really friendly and very helpful. And knowledgable too…read more They are very patient as well. Great customer service. I highly recommend going to best buy mobile. Ask for Diogo or Russ. Anytime I've gone there it has always been great service. So if you need any cell phone info or products go to Best Buy Mobile. I don't think you will be disappointed. You will leave there a happy customer. They do their best to help any customer who comes in. Thank you. Carl Butcher-Vancouver, BC.

I've been to this location many times. Each time the staff have been very friendly and helpful. I…read morelike this location because it's never overly crowded. The store is clean and everything is easy to find. The selection is good but they do not have as much products as most full size store.

After four years, I decided it was time to free myself from the evil clutches of the…read moreiPhone/contract lifestyle. I'd heard a couple friends switched over to Mobilicity, so I thought I'd take a look. This store was small, straight-forward and no pressure. I really liked that. Their selections of phones is modest, but flows really well from super cheap burner phone to highest-end Androids. I decided on a middle-ground and got a little Android on sale for $120. The resolution on the screen isn't great and it'll take some getting used to (it's not an iPhone! Boohoohoo), but I'm pretty happy with it. I got the promo deal of $40/month for UNLIMITED EVERYTHING. Woohoo! 'Though my phone may be a dink, it's still Smart and it'll certainly not be driving me into the poorhouse. All in all, the service was great - he was really easy to work with, and they both even laughed when I made stupid jokes. I didn't feel pressured or uncomfortable at all and they were really honest about the pros and cons. All around, I definitely recommend them to anyone considering switching! So far I haven't made many calls so I'm not sure about coverage, but I guess that's an issue for the company, not this retail location.

Worst phone connectivity and data service I've ever experienced. Calls constantly drop, even while…read moresitting at home, and the customer service is absolutely terrible. I switched from Rogers and realized on the very first day that it was a huge mistake. They locked me into a 3-month period, and despite multiple complaints, nothing was ever resolved. Once they take your payment, they seem to stop caring completely. No refunds, no compensation, and no effort to fix the issues. I spent hours emailing their support team, answering all their questions, and sending screenshots as proof. They kept giving me hope that I would receive a refund or compensation, but after wasting so much of my time and energy, they ultimately refused to do anything. This has been one of the most frustrating experiences I've had with a telecom company. Beware -- I would strongly recommend avoiding Chatr services.

staff was friendly, very helpful and fixed my phone in 24 hours…read morevery happy and very satisfied and i would recommend them to others

Please beware of this store -- they are scammers. They sold me a refurbished phone at full regular…read moreprice without informing me. When I went back because the phone screen was not working properly, they blamed me instead of taking responsibility. They refused to listen, were very rude, and even insulted me. Their customer service is terrible, and they do not stand behind the products they sell. I strongly recommend staying away from this store and not buying anything from them.

I'm grateful to this shop for what they didn't do. I had a…read moreAcer Chromebook with a fritzy screen. After a 5 minute phone discussion we agreed the lcd screen was broken, as opposed to a loose wire. Rather than fix the screen, he said it would be cheaper to buy a new one, which I did. (this was a gift) I find that degree of honesty in a tech refreshing.

This place is the BEST computer repair place in Vancouver…read moreThey are kind, honest and helpful. I would recommend them highly to anyone whom is looking for honest, reliable affordable computer repair I would not go anywhere else for any cell phone , laptop advice or repair..

Serviced with Nasr again. He is honest, fair, and pleasant to work with. It's not my first time…read morehere and certainly not the last. He is saving a lot of my electronics for me, which is a considerable saving (and an eco-friendly way to live too).

technician was able to fix and install everything that l needed , reinstalled my operating systems…read moreto what it was before and helped with setting up the system like the email and everything that I needed and charging only what he quoted me he's honest and trustworthy he will get my business again!!

Bill at Phone-ER is a miracle worker! I dropped my Samsung Galaxy 22+ in the ocean and it stopped…read moreworking but Bill was able to fix it! Saved my life. He was so quick, thorough, experienced and kind. And very economical. Best possible service. No other company was even willing to try to repair my phone.

If I could give minus stars I would. Do not go here!! They are professional scammers. I am sure…read moremost of the reviews are bought and if they aren't the repairs are very simple. If you need a new screen saver put in or simple stuff like that they are fine. Anything above that go somewhere else. Go to a licensed Apple dealer if you have an Apple product. It costs more but you will be scammed here and you can just burn your money anyway. They are liars and will do anything just to make a quick buck.