James is the man! Brought in my girl and I's bikes in for routine maintenance and tune ups. James went above and beyond and made sure our bikes (they are quite old) were as safe as possible and even called me later today to let me know he lowered my girls handlebars on her bike because there was a safety risk with how high they were. Genuinely appreciated the consideration for my girl's safety and really appreciated him going above and beyond for us. Also gave us a great price! Thanks James! read more

I got into a conversation with the owner about bike packing. after giving me a bunch of awesome tips he sold me his old tent for 45 bucks. I just set it up yesterday and no leaks or tears or smell. looked up the tent witch is in like new condition. they go for over $200. awesome honest bike shop!!! read more

I am happy I didn't let a few negative reviews impact my decision to bring 2 bikes in for maintenance. I experienced James, the owner, as very warm and caring, and he went above and beyond to ensure I had a very positive customer service experience and I will definitely plan on returning! The cherry on top? The bikes were ready ahead of schedule. read more

My partner and I have bought 2 bikes from here, along with a helmet and a bag. James fixed my gears without any issue when I somehow bent something that I know nothing about. He was helpful and informative. It's always been a pleasure every time we go into this shop. Thank you, James!! read more

Enter this modest bougie shop on Woodstock and you might think yourself in for another routine visit to your friendly neighborhood bike shop, but think again! Greeting you through the most assuredly desolate floor plan of this modest shop, past the bikes and locks and parts with price tags in good excess of what could be deemed 'fair.' The eyes (lethal if looks could kill) seem to appraise you not as a human being, but some foreign object which, by its presence, has disturbed the quiet, desolate tranquility this exacting, old pale man is accustomed to. So it was with my experience, walking into that store on a sunny Saturday afternoon only to be chilled by a contemptuous sneer, demeaned with hurtful words, and frightened with raised tones. I was there to inquire about a bike lock which had recently almost been shorn in half and was seeing whether a vice could re-align it into place since it had been bent (I found out later it eventually could with just a regular vice), he immediately said no, and told me that I needed to buy his overpriced Kryptonite locks, when I inquired about whether the mount on the lock would work with my Abus-designed lock-mount attached to the side of my bike, he affirmed yes, but, upon further reflection, informed me that there would have to be a new mount installed (With a fee of course). Throughout this whole interaction he seemed to treat me as though I were a child, and instead of expressing any sympathy or even keeping his mind on the task at hand, he insulted me, and responded to my questions, saying "I think you're over-thinking this" (I think you should just buy the new lock) When I expressed the desire to have an Abus lock, he told me to call another bike store nearby (Bike Gallery, on Milwaukee and Bybee), and as I called and discussed the situation with the store owners there, he would occaisonally look up from his desk and shout at me whenever I mentioned Lryptonite lock mounts vs Abus. Throughout all this time I attempted to ignore his rude suggestions and smile, doing my best to remain patient even though he wasn't. When I ended the phone call he immediately asked me: "So, uhhh, buddy, what are you gonna do?" I responded "I might check on Amazon to see if I could find an 11 inch Abus lock" whereupon he told me "Why don't you do that on the sidewalk bud?" I had never been so insulted by any shop keeper in my life for so elusive a reason. Was it my athletic shorts, or my Santa fe t-shirt? Was it the way my helmet looked on my head or my backpack extended out from my torso? Was it the way my socks were unevenly pulled on my legs, or was it just because I looked pathetic and useless to him? You would think for a bougie shop which seems to implicitly justify its insane prices for bikes and accessories by advertising itself as a community/neighborhood/local business that those operating it would regard their consumers as anything else but scum. read more

I love our neighborhood bike shop! The work is always good. The guy is always fair. Such a good place for all these many years.

Went to the shop at 345pm on Friday. Sign said open. Door was locked. Left. Guy comes out and asks did I need something? Of course I needed something. That's why people go to businesses when the sign says open and it's well before closing time. This place doesn't appear to want business. read more

Stopped in today looking for some info and a helmet. I was met with an employee who couldn't be bothered to get up from their computer and only had a condescending attitude to tell me to measure my head next time before coming back. This doesn't seem to be a very friendly local bike shop, only for the elitist bike snobs. If you can take the extra five minutes I'd recommend going around the corner to Joe Bikes. Much friendlier, way more helpful and a wider selection. Disappointed. read more

James is the man. James will take care of you. He knows his stuff and is a good dude. These are the local businesses that you feel good supporting too. Best bike shop around. read more

In two of the coolest SE locations, The Missing Link provides bike sales, repair, and occasional reuniting of precious lost wheels. A few years ago, I bought a bike that had been built for racing. My husband had James (then at the Milwaukie location) turn this single speed racing bike into my perfect ride. Custom brakes, unique gears, and tweeking it to match my small frame. When it came up stolen, The Missing Link was the first place I went to cry. We both knew there was almost zero chance I would ever get it back. I didn't know the serial number and live near a multi use path, where it is easy to get to the other side of the city quickly. Fast forward 9 months...My favorite bike makes it's way into The Missing Link (Woodstock Location). James recognizes his work and starts sleuthing until he figures out that it is my bike. He calls right away, helps us reward the person who brought it in, and then repairs it to it's previous glory. We were always fans of The Missing Link but we are customers for life now. read more

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They absolutely do have a link missing. They charge $10 for labor to put a chain on - less than a minute!! They didn't want to write out a quote because they didn't want to "waste ten or fifteen minutes", with nobody else there, which also would have been about a minute, not fifteen. To me it seems obvious they only care about money, not people. When I got a quote for a tune-up a couple of months ago it was $50, now it's $85. Have I missed some huge increase in costs or are they just trying to rip everybody off for as much as possible? read more

I've been there half a dozen times, each visit has been entirely satisfactory. They've tuned several bikes; they've tweaked brakes. They've met their own deadlines for completing jobs. They've helped with parts for trailers. They've given me free advice on installing trailers for friends. And I'm sure I'm forgetting other help they have provided. read more

They do extremely good work here! I used to go to a different, closer, bike shop in this neighborhood (now closed) and started going a bit out of my way to visit Missing Link instead on the recommendation of a friend. I'm very glad I did! They've always listened to my concerns and provided excellent advice when I need to replace parts (like when I broke a rail on my old saddle, and needed a new one, and they helped me choose a firm one that has been a thousand times more comfortable than my old one ever was), and are surprisingly quick when performing maintenance. read more

My boyfriend's old school road bike needed some work beyond the basics he could do himself, so he went in to The Missing Link on a Monday afternoon with the intent to fork over the money necessary to fix it. As the mechanics were looking at the bike they began critiquing its make and quality in a snarky bike-snob way and then quoted him an outrageous price for the work they recommended. We ended up taking it by a skilled and knowledgeable friend of ours who fixes bikes out of their garage and they called bullshit on the snobs a TML. I think it's important to note that not everybody has $1000+ to spend on a bike and it doesn't matter if you think a bike is cool enough. When a person goes to a bike shop to get their bike fixed, they really just want their bike fixed, not hipster attitude or personal opinions about the bike. When a person brings their bike into a bike shop, they are hoping to have at the very least decent customer service and hopefully a pleasant experience where they feel that the people offering their expertise have their customer's best interest in mind. There are so many bike shops in Portland that have better customer service and lower prices than TML. There's no reason to go there again. read more

I work at the ice cream shop down the street, and today I forgot my bike lock at home. So I went to The Missing Link hoping to buy a cheap lock. The person there (Matt) saw my work shirt, asked what my bike needed, then asked when my shift ended. He offered to store my bike at the store for me. When I returned for it 7 hours later, he started to list off minor repairs he had done on my bike; tires refilled, chains greased, brakes checked and oiled, a chronic squeak fixed, and gave me information about what parts were starting to wear down. I'm pretty sure he actually *cleaned* it too. Just because! Who are these people? When I gushed to my coworker about the random act of kindness, she informed me she too stopped by The Missing Link and found them to be extremely thoughtful and helpful. Obviously, these people are house elves, like the Harry Potter kind, and we should all go there and bask in their kindly and knowledgeable magic. read more

I have a couple decent road bikes I purchased from Woodstock Bike Gallery a few years ago. Ever since purchase though, there have have inconsistencies with the bikes. I've taken the bikes back to Bike Gallery off and on to find remedies. Bike Gallery would always claim they repeated the bikes, but the problems would always reappear. Recently, off a whim, I brought one of the bikes into Missing Link and spoke with Matt. He not only took time to speak with me about the bike, but took time to ride the bike the ensure he understood the issues. Within 10 minutes he diagnosed the problem and repaired the bike. The bike performs like a dream now. A couple weeks later I brought in my other bike...he repaired that one too. read more

Got a bike for the first time in many years and went to this place in search of the essentials: bike lock, helmet, and a new seat. My friend recommended the place and I trusted her judgment. Rule 1: Don't trust your hippie friend's judgment. This is a small shop and apparently new and the people who work there are quite friendly and helpful. So there's that. If I were judging on that alone this place would have 4 stars. However, their selection of accessories is pretty small. (There looked to be a decent number of bikes.) And their prices are a bit high. For example, the only U-locks they had were the expensive Kryptonite ones (the lowest price was $75) and in the $40 range all they had were super thick/heavy chains and such. The helmets started at $25, but the majority were in the $40 range. And of the few bike seats, the least expensive I saw was also $40. As I said, I went in after getting a bike for the first time in many years and since the place was recommended I didn't do a lot of shopping around. That was my mistake. I did *not* buy the $75 U-lock because I knew I did not want to spend that much. I did buy the other stuff. Also, the guy working said that the bike could use a minor adjustment and the fee for that was $15. I said sure. In the few weeks since going to this place I've gone to some other bike shops in the area. I still needed a lock, of course. And a while later there was a mishap and my handlebars were out of alignment. I now know that many of the things I bought cost less in other places. And bike shops roughly the same size nearby have a bigger selection. And only charge $5 for minor adjustments. I get that the location of the place probably means they need to charge a bit more to make rent. And the guys there are so friendly! But a larger selection of accessories, and more of them on the lower end of price ranges, would make this place more enticing as my go-to bike shop. read more

I was super bummed to get a flat tire in the middle of a neighborhood I was completely unfamiliar with, especially when I was JUST far enough from my destination that it was too far to walk and still get there in time. I looked in my phone for the closest bike shop, and this was it! I really lucked out because there was only one customer ahead of me when I got in, and only one person was working due to the holiday. I was able to get my flat fixed super quick and be on my way! The individual who helped me was super nice and also told me some things about general bike maintenance that no one had ever told me before, which was much appreciated. I'm never really in this neighborhood, but if I was I would come back for sure! Really nice, quick, good service and really helpful! Would definitely recommend. read more

My favorite bike shop in all the land. Great service. And by that I mean, very talented and knowledgeable mechanics who think outside the box to troubleshoot problems. And charm!? These people are beyond nice. I stop in to say even when I don't need a thing. read more

Really nice neighborhood bike shop. James winterized my bike and got it commute ready, fixing a couple of nagging mechanical problems at the same time. He also explained everything clearly without talking down to me. Very glad to have him in Woodstock! read more

Didn't even know what the difference was between a tube in the tire. I asked him to change the tire and tube and he only change the tube what was in my tire popped my tube again. This kid needs to go back to school. On top of that it took him an extra three hours to change the tire or should I say tube. I could've done it in 10 minutes I just had to go do something and run some errands. Save yourself three hours and go somewhere else read more

The worst experience I've ever had with a bike shop! An estimate of $200 ended up being a $600 job, the labor took three months, including 3 separate visits to (re) drop my bike at the shop when the bike was still not working properly after repairs (E.g., The second time I returned to the shop, it was because the newly installed gears were not shifting properly; they called 3 WEEKS later that the bike was ready. I then tried to pick up the bike on two different occasions, but the shop was closed [even though the posted hours indicated the shop was open]. On my third try [now 4 WEEKS later] the gears hadn't even been fixed--the owner said it wasn't on the ticket and implied I had never communicated that there was a shifting problem [not true].) Additionally, the components that the shop chose were not appropriately suited for the bike, and the owner became very defensive when I wasn't satisfied with the repairs and asked for a partial refund ($100) so I could complete the job at another shop. In an effort to deescalate, I told him that I was not from the Pacific Northwest, wasn't trying to be rude but, as a Jew from the Northeast, I was accustomed to being direct. Then he started yelling and pacing around the shop, and repeatedly accused me of being a "bully" and running a "scam" (Yikes! Classic anti-Semitic trope! Also, really?? Does he really think I go from shop to shop dropping my bike, paying $600, waiting 3 months, pretending I am unsatisfied, asking for a partial refund, and then onto the next shop . . . ?! That would be a really silly scam!) This place might be fine for fixing a flat or buying a new bike, but this is not the place to take a commuter bike for repairs or upgrades; plus, they are inefficient, emotionally fragile/volatile, and limited in their scope and depth of craftsmanship. # Edit (see comment below): I think you mean "Bye Felicia," which I am sure you also don't know is a misogynist film reference. It's also culturally appropriative/racist. read more

James is amazing and goes above and beyond when it comes to making his customers happy! He is making a special trip to the store to open it up on a holiday just so I can get my bike back and not wait. He clearly loves his customers and wants them to have a positive experience with his shop which I most certainly have. read more

Unbelievably good service and advice. Knowledgable, no dithering. I'm headed back for all of my cycling assistance, parts and advice.

I've been going to The Missing Link for several years now, first at the Montavilla location and then the one on Woodstock after I moved. They've always been very helpful, asking questions and explaining clearly what the options are for repairs and replacement parts. Every experience I've had at TML has been straightforward - clear wait times, no unexpected charges, and a phone check-in if there are any complications and when the work is done. I've been in many times for big and small repair and tune up jobs and never been disappointed. Their selection of lights, locks, and accessories have good options at a few price points, and while I'm not a Serious Biker or anything I've been able to find anything I needed at a reasonable price. The Missing Link is just a solid bike shop and has been my trusted go-to for years, and to me that's worth 5 stars. read more

Super friendly, and super helpful. I just built up my own bike and need a few final piece. They were able to help me figure what I needed and gave me some pointers on how to tune up my bike to run smoothly. read more

These guys are awesome. Friendly and knowledgeable. They don't talk down to you and make you think you're an idiot. They were able to get the rattle out of my bottom bracket after two trips to the big store was unable to fix the problem. Great shop for all your needs. read more

I can't imagine why this place gets such good reviews. My experience was horrible. I had had trouble with the shifting on my bike for some time, but it suddenly became much worse -- almost unrideable, with frequent gear slips in all gears. I took it to The Missing Link for repair of the shift mechanism, pointing out that it also had a broken spoke, which ironically had occurred on my way to the bike shop. The attendant promised to check out the bike, but called me back two days later, having done nothing but replace the spoke. He didn't seem to remember me at all, nor the inspection he had promised. I requested a general overhaul, which he promised to complete. He didn't call again, so after six days I dropped by. Again he obviously didn't remember me, but after I identified the bike, he did find an invoice for $37, which I paid. I was surprised it was that low with all the work I was expecting. Turned out that was his charge for replacing a spoke. If anything, the gears were in worse shape than when I first brought the bike in. While I was inspecting the bike, he moved on to another customer, and it was apparent I would have a long wait to continue the conversation. I couldn't wait longer and left. I went back yet again a few days later to see if he would finish the work he had agreed to, but he again didn't remember me and treated me like a new customer. After I reminded him that I had just picked up the bike two days earlier, he again offered to do the work, starting from scratch. I said I wasn't interested and headed for the door. As I left he became upset and even offered to do the promised work for free! But by that time I'd had enough and left for good. read more

My wife Cindi has been trying to "get the right fit" with a bike for awhile now. Steve at Missing Link in Milwaukie worked with her through several efforts to get it right and ultimately came up with the perfect solution. We are so happy with the shops efforts to satisfy us. I love having my wife back on wheels enjoying Portlands many trails. read more

James and Matt are fantastic. Their combined years of bike shop experience shows. So great to have a truly locally-owned bike shop in the neighborhood. Good selection at fair prices. FANTASTIC repair service. They also have been great supporters of bike to school events. read more

I had an amazing experience purchasing a new specialized bike and accessories from Matt at The Missing Link. While there are many bike shops in Portland to choose from, the service, expertise and product knowledge here is top-notch. Matt is one of the most helpful and friendly people I have ever met. He answered all of my questions and dropped whatever he was doing to make sure I had a pleasant experience. I've never been so happy about a purchase in my life! I'm actually looking forward to bringing my bike back in for routine maintenance. These are the guys you want to work on your bike. read more

The Missing Link was the first bike shop I tried after moving here from Wisconsin. The owner James is knowledgeable, informative and an overall nice guy. He tuned up two of my bikes and did a great job. He is not pushy or an elitist biker person but nice and down to earth. I highly recommend The Missing Link. read more

I took my bike in for a wash, wax, tube replacement and tune up. I paid nearly a $140 for this service that is listed on their website as including all those components. Spendy, but I thought a good investment in the good health of my bike. I picked it up in a hurry and got home to find that it was more dirty with bike grease and clearly not washed or waxed. I am fine with shops that do no frills service but I don't expect to pay $140 to fix a couple tubes and do a tune-up, especially when the website clearly states all that this was supposed to include and that work was not done. When I contacted the store about it, he offered to "wipe it down real quick" and claimed that the undersides of bikes frequently get forgotten to clean. Well that was not the case- literally nothing on the bike was cleaned but I paid 140. I don't have plans return because I don't trust the service and don't have the time to spend dropping it off only to get it "wiped down real quick". I waited a week and a half for my tube change and tune up to be complete read more

Staff is super friendly, helpful, and has a long history in the Portland cycling community. The shop seems to be family/community oriented, but I've taken my high end Specialized road bike in a couple of times for service - once for a rear wheel repair and another time for a hydraulic disc brake repair. Both repairs were very reasonably priced and amazingly finished next day! A welcome addition to Woodstock! read more

This is a great bike shop. Matt and James provide high quality work, good prices, and superb customer service that sets them apart from other bike shops in town. We took in a very beat up mountain bike that needed a lot of work. Matt took great care to let us know what really needed replacing and went over what work needed to be done and how much it would cost in advance. They finished the work on time, and at the agreed upon price. They didn't try to upsell us or charge us for things we didn't need. When we got the bike back it was perfect. If you want high quality, honest, and affordable service. This is your place! read more

This is one of the most friendly, knowledgeable, and above and beyond customer service bike shops in town. James and his team have been taking care of my road biking maintenance needs for several years and went out of their way to help me get ready with a mountain bike for a move to Colorado. Great fun working with these guys! read more

I am very particular about getting service on anything (I have trust issues ;). I also love my bike dearly. I visited The Missing Link 3 times asking questions and each time the person answered my questions thoroughly and showed passion for their work. So I took my bike in hoping to get that same feel I had when riding the first year. I was so happy when I picked it up and found it was. I really loved the way I was treated. I loved the passion and interest in getting things right. I found the place I can trust with my bike! Loved this experience! read more

Great experience. Just got home and had to write about it. Went through every adjustment while I was standing there, and the reasoning behind the individual systems and mechanisms. Learned a great deal, and came out with a perfectly-tuned machine. Thanks Matt! read more

After being told that it would be 1 to 2 weeks for a tune-up at a bike shop in Sellwood, I opted to call Missing Link, which was highly recommended by my neighbor. They didn't disappoint! I received my bike back within 2 days and in time for my work week commute! Matt was highly knowledgeable in bike maintenance and provided excellent customer service. No doubt I will take my bike back there in the future and continue to support this local small business! read more

The Missing Link is going to be my one and only bike shop. The owner, James, is such a great guy. I've been all over Portland looking for a bike shop that had great prices, selection, and people and I finally found it. I was having an issue with my wheel and James knew exactly what the issue was and ways to prevent it. Seriously if you want an HONEST bike shop that is also bigfoot themed, go to missing link and see James and his awesome shop dog. You won't feel pressured, intimidated, or like you are being ripped off. Go see James, you won't regret it. Thank you!!!! read more