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    The Missing Link

    4.1 (42 reviews)
    ModerateBikes
    Closed 10:00 am - 4:00 pm
    Updated a few days ago

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    7 years ago

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    5 years ago

    I love our neighborhood bike shop! The work is always good. The guy is always fair. Such a good place for all these many years.

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    4 years ago

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    6 years ago

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    9 years ago

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    8 years ago

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    9 years ago

    Unbelievably good service and advice. Knowledgable, no dithering. I'm headed back for all of my cycling assistance, parts and advice.

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    8 years ago

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    Page 1 of 2

    Ask the Community - The Missing Link

    Review Highlights - The Missing Link

    My husband had James (then at the Milwaukie location) turn this single speed racing bike into my perfect ride.

    Mentioned in 11 reviews

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    Cyclepath PDX - Chris King R45 - made right here in PDX!

    Cyclepath PDX

    4.9(62 reviews)
    4.8 miEliot, Northeast Portland
    $$$

    Customer service here is top notch! They are extremely helpful, knowledgeable, and offer a…read morewelcoming environment for cyclists of all levels. In other popular cycling stores in Portland I have been ignored and dismissed which led to buying things that didn't work for me. At Cyclepath they ask me if I need help immediately upon entering and listen to my questions thoughtfully to provide me the best recommendations. Their saddle library program is also amazing and has helped me tremendously in understanding what works and doesn't for my body.

    Allow me to start this with a profile of who I am and my interactions: I have only been in this…read moreshop 3 times in the past 10 years and let me defend that by saying that I live 1,000s of miles away from Portland. Okay... each visit I have made here has been flawless. PDX is a bike town, that's no secret... so competition is stiff and I have my favorite LBSs, for sure... this happens to be one of them. I am thankful that they carry Selle Italia products. Namely, the SLR Ti Superflow saddle I wanted. They even took time to ensure I was purchasing the proper width saddle. This shop is easy to get to AND they have decent sized parking lot right outside the front door. Thanks, guys. I will be back.

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    Cyclepath PDX
    Cyclepath PDX - We love gravel bikes. This Cervelo Aspero is one of our favorite bikes, equally capable on road or gravel.

    We love gravel bikes. This Cervelo Aspero is one of our favorite bikes, equally capable on road or gravel.

    Cyclepath PDX - We service any and all bikes, but we specialize in custom bicycle and wheel builds.

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    We service any and all bikes, but we specialize in custom bicycle and wheel builds.

    Bike Gallery

    Bike Gallery

    4.6(34 reviews)
    2.3 miSoutheast Portland
    $$$

    I bought a bike 18 months ago (Trek Checkpoint ALR5), from a different bike shop, but since then…read morehad heard that Bike Gallery had a good service and repair shop. During that time, I managed to put 3300 miles on the bike; and on my last ride, I had two spokes break on me. I briefly thought about doing the repair myself, but I've heard truing a wheel can be a tedious process, so I decided to look up Bike Gallery. They had an opening the following Thursday, so I dropped it off one Saturday, and picked it up the next (I live 40 min. away). While it was there, I also had them do a "Deluxe Tune-Up" and replace my chain (which I had purchased, but hadn't installed). The work was completed on Thursday, as expected, and they called to let me know it was ready; and that everything went as expy. I had calculated the total based on rates listed on their website, and was pleasantly surprised to see the total bill was lower than expected. A drivetrain cleaning was part of the tune-up, so the bike looks great; and they have a 30 ride warranty, should any issues pop up with their repair work. I'm very happy with my experience, for sure.

    told me not to buy a bike, pretended like everyone around here is idiots and not good, not knowing…read morewhat bikes are good and that all their bikes are bad and not appropriate on any road. as if it matters. sell me the bicycle don't EVER anti-sell, yes you'll get more business, but guess what, you broke my heart.

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    Bike Gallery - A great selection of bikes and accessories await you at the Division Bike Gallery

    A great selection of bikes and accessories await you at the Division Bike Gallery

    Bike Gallery
    Bike Gallery

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    West End Bikes - West End Bikes

    West End Bikes

    4.2(97 reviews)
    4.4 miDowntown, Southwest Portland
    $$

    I made an appointment and went in first thing in the morning to have RideWrap (purchased for $180…read moreelsewhere) installed on my bike. I was told I would be charged the hourly labor rate of $95/hour to install, but I would be called if it would take longer than two hours. The employee appeared to think it would take between one and two hours to complete. The next morning, I got a call saying the bike was ready for pickup and that it took them 5.5 hours to do the installation. I was never contacted to be told that the job would be taking longer than two hours. They charge me $250 for the job and act like they're doing me a favor. If I had been contacted - as I was told I would be - or if this price was presented when I dropped off the bike, I might have been fine with it. But charging more than $190 in this situation is unethical at best. After doing a bit more research, every shop I found that offers installation of RideWrap specifically (instead of just charging an hourly rate) charges $150. I need other parts and more work to get done on the bike, but now that will have to be taken care of elsewhere. Unrelated note: the parking situation at/around the shop isn't great.

    Matt at West End Bikes was very helpful and has a vast wealth of bicycle knowledge going back…read moredecades. He understood exactly what we wanted and set up trials of bicycles for us. We were staying at the hotel in the same building and went back several times with more questions. Others at West End Bikes were also helpful and knowledgeable.

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    West End Bikes - Thanks : )

    Thanks : )

    West End Bikes - Some serious bike heaven action going on over here.

    Some serious bike heaven action going on over here.

    West End Bikes - Dope Mission Fitzroy Ruck bag

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    Dope Mission Fitzroy Ruck bag

    Nomad Cycles - Happy kids!

    Nomad Cycles

    4.5(23 reviews)
    4.4 miRose City Park, Northeast Portland

    UPDATE: After receiving a full refund of the purchase price of my bike from the manufacturer…read morefollowing this incident, I have increased my one star review to three stars. This is because I still have to ding the place two stars for two things. NO ESTIMATE The Beeline confirmation email promises an evaluation and an estimate before work begins. I never received an estimate. This whole dispute began as a billing dispute after Lectric eBikes refused to pay for all the warranty work and additional work was done. Had I been given an estimate listing additional jobs I could have objected then and a lot of confusion could have been avoided. Had I been given an estimate listing work Lectric was refusing to pay for I could have complained to Lectric. Instead, I was told how much Lectric would pay but not for which items or why they refused. This effectively leaves consumers in my position unable to constructively contest the bill. For promising estimates and not providing them I am subtracting one star. CALLING THE POLICE When I refused to pay a padded bill that Lectric had already agreed to pay, this shop tried to hold my bike hostage in order to get the money. That is highly inappropriate when dealing with manufacturers that you have a service partnership with. Everything Lectric and Beeline sends out in reference to shops like this uses the phrase "service partner" or similar language. Eventually I just took my bike and left only to get a call from the police later saying that this seems like a civil matter but that I will get arrested for trespassing if I ever go back to Nomad Cycles. The police blotter recorded the call as a theft complaint. That might have been appropriate had I not taken my own bike and the bill in question not included a combination of unauthorized charges and charges their service partner agreed to pay for in advance. Plus, I called Lectric the following Monday and tried my best to get them to pay Nomad Cycles what they claim to be owed. Thieves typically don't walk into a shop in broad daylight with no disguise, let the staff know exactly who they are, and try their best to get any debts owed of any paid by those that actually owe the money. For calling the cops I am docking this shop one star. CHANGE OF HEART I received a full refund of over $1,000 from Lectric eBikes because I took the bike from the shop and rode it just 4 times afterwards. That was all it took to suffer catastrophic drive train failure. Despite that, the bike still works in throttle only mode with no chain. It turns out that such failures are common when combining a new derailleur with an old worn out chain but nobody ever told me that. Unfortunately, the next time out the folding latch on the frame opened up on me 4 times. This was enough for Lectric to declare the bike unsafe to ride and offer the refund. I also think there may have been a misunderstanding with the owner of Nomad Cycles. When taking a glimpse at his internal notes it looked like he was accusing me of abusing the bike. That could explain why Lectric wasn't paying for all of it or why he wouldn't explain himself, but absent further proof those are just theories. What I do know is that Lectric promotes the bike for uses it wasn't built for which could make a reasonable professional in his position think that the customer had abused the bike. Lectric promotes its XP 3.0 model as an all terrain vehicle. Intended use is legally defined not just by product descriptions and what the bike's design is capable of. It is defined by what the manufacturer says it is for and how they promote it. For instance, Lectric shows XP 3.0 users riding offroad on sandy saltwater beaches, on gravel, in the desert, and across grass fields. That establishes that the bike is promoted for general offroad use. Then you have the blog post announcing the XP 3.0 which specifically says "tough terrain? no problem!" before saying that they're now adding tire sealant just in case. This makes reasonable consumers think that the bike is built not just for tough terrain but terrain so tough you need sealant just to avoid flat tires which makes the intended use of the Lectric XP 3.0 all terrain.

    Limped into the shop after I thought I messed up my rim when I knicked a curb on the way down from…read moreRocky Butte. Brad the owner was working solo on a busy Saturday evening and was super helpful. Really nice guy, helped me out and didn't even charge to check my rims and make sure everything was going smooth still. Definitely will be stopping by here again! Can't recommend them enough!

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    Nomad Cycles
    Nomad Cycles - Day 6 ready to hit the streets

    Day 6 ready to hit the streets

    Nomad Cycles - Benno with a new Bafang system installed.

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    Benno with a new Bafang system installed.

    The Missing Link - bikes - Updated May 2026

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