Was excited to try the facials here because of all the 5 star reviews, but sadly, my experience was…read morea disappointment.
Even before going in, I had a gripe with the website lacking in information and prices - why not just make it easy on your customer and just include that info online??
For those wondering, we paid:
- $85 for a facial with enzyme peel and extractions (Twinkle Twinkle)
- $85 for European facial (Above the Stars). Was supposed to come with massaging for $110 but she forgot so we got a discount.
When we got there, we were invited to a very warm and cozy space, but there was a misunderstanding on the services. I had asked for back to back or simultaneous facials (if possible) for myself and my husband. Sarah said that she could do simultaneous facials, so I took that to mean that there would be two rooms and estheticians on site and we would each have our separate treatments at the same time.
But no... instead, it was just her when we got there and she led us both to the same room and said that one could sit in a chair while the other was getting their facial done. This was a bit odd to me, but I went with it... she performed an enzyme peel on my face and then put a mask on, and then my husband and I switched spots. While my husband was getting his first 20-30 minutes of treatment, I sat on a chair uncomfortably scrolling through my phone... not exactly a spa experience. And then we switched back and we each got another 10-15 minutes. It felt very unprofessional, especially at the price you are paying.
In total, we were there for 1.5 hours. How exactly does that timing add up when we are paying full price for two services, I don't know.
Another gripe - there was a lot of time during the facial spent on preparing and opening things while things "sat" on our faces. That is a huge pet peeve for me when getting facials because I am paying for a full hour of service, so that's what I should get. If there is a mask on my face, you can still be massaging my scalp/neck/hands at the same time. If I wanted to lay down with a mask on, I could have done that at home.
Now down to the actual quality of facial treatments - meh. A week later, my face is STILL peeling like a lizard from the enzyme peel. That would be ok except that she had not mentioned the possibility of that happening at all. A few days after, my husband's face looked pretty splotchy, and he is blessed with pretty normal and clear skin to begin with. Luckily, we didn't get these facials before a big event like a wedding or something.
And also - none of the products she used even smelled good and the towels were pretty rough. The towels smelled faintly like cigarette smoke to me... ick. Little things, but again, I'm paying for an experience when I get a facial and this wasn't it.
Maybe she was having an off day, i don't know. But for us, we won't be coming back and will instead be driving the 1+ hour to Maryland to go the esthetician I know and love.
