Before I get into my review of The Met Bar & Restaurant at The Metropole Hotel, I'd like to stated a few things: 1) I've worked in the service industry and I understand how hectic it can be at times. 2) I understand that things happen and it's not intentional and 3) rarely do I write poor reviews and normally would go out of my way to leave a great review but I cannot hide my distain for the service I received tonight. I booked my reservation over a month ago to celebrate my birthday but from the moment I sat down I've felt unwelcomed.
First, I walk in 10 minutes early for my reservation walking straight to the hostess stand to greet a man in a suit that I correctly assumed was the restaurant manager. Upon telling him I had a reservation for 8pm he directs me to the hotel front desk where I then wait in line behind people checking in only to be redirected back to the restaurant now right on time for my reservation. Upon addressing this to the manager he apologized and said he thought I meant a reservation for the hotel. Understandable, though I'm not sure why I'd walk past the front desk into a side room clearly labeled "The Met Restaurant & Bar" to ask about a hotel reservation but forgiven nonetheless.
Next, walking back into the restaurant a nice young lady confirms my reservation and lets me pick my table which I thought was nice. Then the trouble starts again. Every waiter and manager walks past my table without even addressing my presence in a section of the restaurant that's nearly empty at this point. This goes on for about 5 minutes (I timed it) which might not seem like a lot to some people, but having gone to culinary school and been a server knowing the industry standard is 30-60 seconds for an initial greet, it was quickly becoming apparent that I was in for a very unsatisfying evening. Then the manager comes out greeting every table before he finally gets to me and asks if I needed something in which I asked if a waiter was coming to help me, and the change in his demeanor tells me he now thinks I'm the problem. He takes my drink order (though by this point I'd already picked out my entire meal: soda, alcohol, appetizer, entree, and initially dessert which I ended up not sticking around for). Never brings any water to the table. At this point others are beginning to fill the restaurant, all being greeted immediately upon sitting down by the manager, drink orders being taken, water brought to tables without being asked and at this point it feels incredibly personal. I get up and go ask the bartender for a water mason in which he begins filling an already half full mason he just walked back behind the bar with reassuring (?) me it wasn't already used though my doubt at this point was already mounting. He was very kind though.
I order mussels, which tasted great (in my opinion, I've never had them before). But the bread they came with was so hard, not even soaking them in sauce helped.
I order the spicy chicken sandwich with blue cheese on the side for the entree. The sandwich came with the slaw on the side and no blue cheese ranch at all (unsurprising, he didn't write anything down). I ask the manager (who was my waiter) for the sauce I requested on the side and he sends a different waitress to the table with the sauce while he goes and tends to other patrons. Not to mention the sandwich was bland and on the verge of being burnt with very little hot sauce at all and a soggy bun from the tomato and wet lettuce. Now I'm very irritated and unable to hide it anymore. I send the entree back, not interested in reordering, nor dessert as the whole encounter ruined my appetite.
For the hype of this restaurant and the prices you're paying, you'd expect good food, quick service, or at the very least to not be treated like a homeless person walking in from off the street instead of a hotel resident paying $250/night for a room. I had been looking forward to this dinner for over a month now to celebrate my bday abroad and couldn't have been more disappointed tonight. I was looking to spend €100+ on myself and walked out with a €27 tab. Happy birthday to me. read more