I don't often write reviews, but I wanted to take a moment to recognize Saul, the security guard at this location, for the outstanding work he does. I'm a regular customer at this restaurant, and I'm often in a rush, so I usually pick up my order and don't always have time to eat elsewhere. In the past, I haven't always felt completely safe or comfortable at this location. However, Saul has made a meaningful difference in my experience. He goes out of his way to help me find a table and maintains a safe, welcoming environment for customers. His presence, professionalism, and attentiveness have made my visits much more pleasant and have helped me feel more at ease. Providing security in this area is not an easy job, and I hope management recognizes the challenges he faces and appreciates the important role he plays in creating a safer environment for everyone. Thanks to Saul, I feel more comfortable taking my breaks at this location. His efforts truly make a difference, and I believe his hard work deserves to be acknowledged and appreciated. read more

Stopped by on a late Saturday afternoon on my walk down to the Embarcadero. The location caught my eye so I decided to grab a bite. Both indoor and outdoor seating offered, open floor plan inside. Initially I was going to grab a grilled cheese and tomato soup but opted for a burger, fries, and fountain drink bringing me to $20 and some change. Unfortunately, it was a pretty instant regret for me. The burger I had added on lettuce, tomatoes, jalapeños, raw onions, and the "melt sauce" and I was disappointed to see that the onions, jalapeños and sauce were quite literally just slapped on the burger. It was really messy from the moment I picked up the burger until the moment I was done. Meat was fine, nothing amazing about it. The side pickle was dry, definitely left out for some time. Fries were clearly seasoned with something but they weren't overpowering or strong in flavor whatsoever. Fountain drink is advertised as "vintage cola" which was good for what it was. One thing to note of this location, in the 30ish minutes I was there, I saw 4 random people walk through to use the restroom with only 1 gal having asked the gentlemen upfront for what may have been the code. While I didn't personally use the restroom, if it's open to all I can only imagine the inside. Another note, the gentlemen up front took a smoke break right outside the restaurant, super quick one but I'm not certain that he came back and washed his hands. At this point, I was losing my appetite. For all the marketing this place flashes around, I'm not sold on it being this great burger joint. read more

The Melt - MELTBURGER and FRIES - Burgers Near Me - San Francisco, California

Easy and quick ordering experience. They have touchscreens you can order from then you pick a buzzard and wait for your order. I ordered a chicken parm sandwich. It came out quick. Must have been a special because I 'm not soure if it's on the menu anymore. It was hearty. I could only eat half of it in one sitting. I also ordered something else for someone else. I didn't know if they wanted condiments or not so I grabbed a bunch of them. They use the Heinz Real brand if that matters to you. Also FYI, beverage wise, it seems like they only serve their own brand drinks or some type of unbranded drinks. So no Coke or Pepsi products if that matters to you. It's a fountain soda situation, so if you're eating there you can get refills easily. read more

Food is amazing But staff there is supper friendly thank u Christy Ann C for making my experience supper easy u are a very patient lady keep up with the amazing customer service u give thank u read more

I realized that I never gave an update on the situation--that's my bad! The team at The Melt was very apologetic and handled the situation very well in my opinion. They indeed provided a refund and credit for an extra meal as compensation. I appreciate the team for taking the time to do that, it shows that they care. I still frequent The Melt and my experiences have been great. They have some of my favorite burgers in the Bay Area. Excellent food and service! read more

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I know this is a chain restaurant, but I had never heard of it before a recent trip to San Francisco. I was really pleasantly surprised. It's a burger and other sandwich shop that seems to have a specialty with melted cheese sandwiches. I had the chicken parm sandwich and the herb fries and I was happy. I wasn't intending to eat the whole parm sandwich, but it was that good. A cut above other fast food burger joints. read more

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I just wanted to come on here and express how amazing my experience was! Everyone was wonderful, but I especially want to recognize Saul from security for his outstanding service. He helped me decide what to order from the menu and even went out of his way to help me throw away my garbage. His kindness and helpfulness really stood out! I ordered the steak and cheese, and it was absolutely delicious! My friends and I were all very pleased with our food and the overall experience. We will definitely be coming back! I'm truly grateful for the excellent service. A big thank-you to Saul and the entire team for making our experience so enjoyable. Keep up the great work! read more

I was in town for the San Francisco Marathon and came here twice for burgers. I used to exclusively eat at Super Duper whenever I was in SF. However, for my most recent trip, I came here to check out their burgers. Both times, I placed my order while using one of their ordering kiosks and assigned a pager to my order. I had their Double Meltburger for dinner before the race and their Double Spicy Mission Meltburger after the race. The spicy mission was my favorite out of the 2 burgers that I had. Both The Melt and Super Duper uses different quality ingredients. However, I think The Melt has the edge on size and their cheese. Their burgers were much more substantial than Super Duper's. As for presentation, I would say that Super Duper does it better. Definitely, your mileage will vary as taste is quite subjective. I would have no problem going to either place. Service here was quick. Their to-go container and paper bag were very sturdy. Good thing as their burgers were deliciously messy! Don't forget the napkins! read more

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The food here is just perfection. Angie and Art are wonderful - them two specific give amazing service. 100% recommend, they always do a great job! read more

I've been to different The Melt locations for many years and also use the app to earn reward points. This time, I received an email promotion for a free Three Cheese Classic with any $5 purchase (up to $8.49 value), which can be applied to other Melted Classics. There were two self-order kiosks, but I waited at the counter since I needed help redeeming the Melt rewards and would need to upload my receipt after the purchase to earn points. All the employees were in the open kitchen area, and when I asked, one employee told me to either wait or use the kiosk. I explained I had Melt rewards to redeem, so I stayed at the counter. I ordered French fries ($3.99) thin-cut russets with Melt seasoning salt and redeemed my offer for the Steak & Cheese (Angus sirloin, provolone, cheese sauce, grilled onions, red peppers, and jalapeños on an artisan bun, regular price $12.99). The steak was shredded and mixed with melted cheese, and the fries with seasoning were something a little different from what I usually have. Since I've been coming to The Melt for years, I would come back again if I'm nearby and want to earn points on the app. read more

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The MELTBURGER was big and yummy. It was around $10 something and I didn't have room for a side since I was full from the burger already. I would've prefer if they have a smaller size at a cheaper price since I don't want to be too full for lunch. I would come back to try the Philly sandwich next time. read more

The Melt - MELTBURGER - Burgers Near Me - San Francisco, California

Love this place! There area lot of nicer burger places in the city, but the variety here is through the roof. I've had the chicken Parm sandwich and mission double melt burger so far and neither has disappointed. For the price there are so many solid comfort food options. The crunchy, cheesy, savory sandwiches and burgers are just the best. Ordering food is very smooth on the screens, and the buzzers are convenient to use. There are a variety of seating options as well. And of course I love that it is open so late but not crowded, so it's nice to grab takeout or sitting down. I'll be coming back for sure. read more

The Melt - DOUBLE SPICY MISSION MELTBURGER - Burgers Near Me - San Francisco, California

Stopped by craving something cheesy as a snack and got a side of mini mac to go. It absolutely satisfied my cravings, loved how much melty cheese there was and the pasta was cooked well - not too mushy. I'll have to be back to try the chicken parm grilled cheese! read more

The Melt - Burgers Near Me - San Francisco, California

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Great Food, would come back again! Service was also quick, under 10 minutes. Had a very chill vibe too, perfect for a quick meal. read more

The Melt - Burgers Near Me - San Francisco, California

Fast casual restaurant with excellent value. The burger was huge and the sandwich we ordered was also quite a sizable one. They were both absolutely delicious. The sweet potato fries are a must. The people working there were very nice. read more

The Melt - ORIGINAL CHICKEN MELT - Burgers Near Me - San Francisco, California

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I had dinner here this past week. Was in San Franciso for a work conference and wanted to find a quick spot for a late dinner. Restaurant was very clean and the ordering/service was very easy. I had: Patty Melt (4.5/5) - Very good patty melt, I would have given it a 5/5 if it had come with more grilled onions. Chedder Bacon Ranch Fries (5/5) - As good as it gets. Perfectly fried french fries with right amount of cheese, sauce and bacon. What can go wrong??? read more

It was my first time trying their double meltburger, and it was really delicious! The beef patties were juicy and huge, I couldn't even finish them in one sitting, and ended up splitting them into three meals lol. Highly recommended! read more

The Melt - DOUBLE MELTBURGER - Burgers Near Me - San Francisco, California

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I came on a Sunday around noon. Restaurant was about 30% full. Ordered the new chicken Parmesan melt at the kiosk. Within 7 minutes my buzzer went off. Sandwich was filling. Bread wasn't soggy from the sauce and the chicken was thick and moist. Comes with 1 pickle spear. read more

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The Melt is famous for melted cheddar cheese. I'm lactose intolerant. So, my burger was no cheese. I ordered a grilled chicken sandwich. That thing was hot. It burned my lips. Ouch. I think it was thigh meat because I had to pull the meat with my teeth, not biting it. They got good WiFi and clean restroom. I found electric outlets on the side of the tall table. This table vibrates as it was connected to the air conditioner above the dining room. No, that's not earthquake. I was there yesterday prior to walk in the San Francisco Chinese New Year parade. Our meeting area was in front of The Melt. read more

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We had just finished the NFL experience and were looking for some grub on an early weekend night. It had a huge line but we were able to slide into a 4 top table and order at a kiosk, The place was packed , but not overly crowded since they had tables upstairs, too. We had ordered a few burgers like a Patty Melt and a Parma Chicken sando and a Mac and cheese. I forgot to order the fries, but did not forget the Shake. We also added a fresh squeezed lemonade amongst the rest of the order. We were able to get our food after a short wait and also took 1./2 the order home cause it was a lot. It was very convenient being next to the Powell st. station on the Bart line. Definitely worth the stop on the way home after the NFL experience. read more

The Melt has a sign that says "highest rated burger joint" which is a bold statement, and I have to say I think it's well deserved. I came here not once but twice in the past couple weeks, once for national cheeseburger day, and once today because I woke up craving the cheeseburger I had last week. I ordered the exact same thing and the burger came out tasting exactly the same way, and that's extra points for consistency. Big fan of the spicy sauce option with chopped jalepenos. Literally salivating right now thinking about it, maybe it's time for a third trip read more

The Melt - double melt burger - Burgers Near Me - San Francisco, California

The burger was really pink in the middle and I ended up with the food poisoning. I threw up for at least two hours and I still feel really nauseous but the service was pretty OK except the guy kind of seemed annoyed about me asking for my drinks that I ordered, but the environment was also pretty OK except some crazy guy came in but overall OK but I wouldn't really recommend this place because I got food poisoning now I'm in bed suffering a really bad headache and nausea read more

Tried out this place last night! It was overall really great. The restaurant is pretty small, more limited seating options, but great turnaround. Ordering is self service. I had the Sicilian chicken, and it was great! The spicy garlic bread was toasty and warm, and paired nicely with the mushrooms. I am not a pickle person, but the pickle was dry (for those who care). I would come back to try other food next time! read more

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Great customer service provided especially by Ray. Answered all my questions and provided some amazing suggestions on my late night munchies! Can't wait to visit again read more

The Melt - Late night smack city! - Burgers Near Me - San Francisco, California

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When u are craving a smashburger in Downtown! Try The Melt. Next time I will try the soup instead of the mac n cheese read more

The Melt - Smashburger - Burgers Near Me - San Francisco, California

The burger was so delicious. The fries were a little too garlicky for my likening. This atmosphere was alright. My food was made quickly like in less than 10 minutes as well! read more

The Melt - MELTBURGER GARLIC PARMESAN FRIES - Burgers Near Me - San Francisco, California

Really, really long wait but with some patience you will be pleased. The sourdough crunch with great cheeses can make any sandwich perfection. Have a napkin ready for your buttery fingers. Huge selection of customizable, grilled sandwiches. Not really much indoor seating at peak periods so take back to your office or hotel. My first two sandwiches were finished in 20 minutes but the third took about 40. Maybe it was just a fluke and they forgot about us? I will definitely try again. read more

Great food great service! Would dine again! They treated us like family. I never thought I would be treated like family in San Francisco. Clean dining. Clean bathrooms. read more

The Melt - Burgers Near Me - San Francisco, California

On Oct 13, 2026, Tuesday, 3:28pm, ordered a swiss & shroom melt burger, fries, and fountain soda, the entire experience was all great. Until i was done eating, needing to use the bathroom, found out it needed a code to use the bathroom, so went to the counter, there is a gentlemen staff there with his back turned, so tried to get his attention, i said "excuse me sir" in an almost very soft voice but can be heard, but he didnt say anything so i repeat "excuse me sir" then with his back still turned at me he said in an authoritative and rude tone "i heard you the first time, i will attend to you once i am done with this order" then i said wow what a great service, then he respond again at a more rude tone "cant you see i am making an order, i will get back at you when i am done" then i said "all i need was a code for the bathroom" then he said again " dont you understand, i am making an order, i will attend to you once im done" at that moment i am already shaken up and stunned with this behavior just because i needed a code for the bathroom (hopefully the owner Raj, or the store manager Regina dont start lying for this gentleman Saul, and please watch the CCTV) I asked for the manager, her name is Regina, told her what happened, and i found out the guy named Saul is a security staff, while i was talking to Regina, Saul still trying to interrupt and seems like he wanted to start a fight, Regina stopped him. Then i proceeded on talking with owner Raj on the phone, told him everything. If this guy Saul doesnt know a proper rendition of simple customer service, why is he even behind the counter, while I am typing this I AM STILL SHAKEN WITH THE WHOLE BAD EXPERIENCE. This experience with this person SAUL is the worst I have ever been through in my 33 years in San Francisco. read more

Passed by here for years and finally decide to try it. Tried to phone in an order, but no one answered on multiple tries. They are purely kiosk in store and online ordering. We got the bbq chicken sandwich, Cobb salad, and strawberry shake. Everything was good. The best item was the chicken sandwich. The bbq sauce was a bit sweet, so if u don't like that either see if u can order without it or get a different sandwich. The shake and salad were good, but unremarkable except for that the salad could have used some egg. Oh, we also got the Parmesan garlic fries. They were good but like many foods smelled far better than they tasted. We asked for an extra ranch for the fries and the server seemed put out but gave it to us. They were deserted on a Tuesday night around 5 and it was very quiet inside. Would try them again and recommend u give them a shot for a burger, sandwich, or salad. read more

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Food is GOOD, but recently went and one guy is SQUINTING to look everywhere. My fries sat on counter I had to ASK THEM FOR MY FOOD . The two guys in the front paid $1 extra for a sprinke of cheese. Not one person smiles says hello or anything. People are on their 30 minute lunches so to be waiting extra 5-8 minutes AFTER the food is on the counter is insane. Oh and the pickles are good read more

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It's an overall good quality chicken sandwich. I like that there isn't a lot of breading or maybe they just use flour. Weird choice of just raw jalapeños as a topping, I don't mind it though. The sauce was just okay. The bun better than average. read more

The Melt - HOT 'n' SPICY CRISPY CHICKEN - Burgers Near Me - San Francisco, California

First time trying The Melt, and I was genuinely impressed! I ordered the BBQ Bacon Melt Burger, and it was absolutely delicious perfectly cooked, flavorful, and super satisfying. The ordering process was smooth and modern with a self-serve kiosk, which made it quick and convenient. My food came out fresh and faster than expected. There's plenty of seating both indoors and outdoors, which is great if you're dining with a group or just want to enjoy your meal in the open air. Bonus points for having clean, gender-neutral restrooms available. Overall, a great first experience I'll definitely be back read more

The Melt - Inside the restaurant - Burgers Near Me - San Francisco, California

This was going to be a solid five star because before today, every employee interaction was above board, today not so much. I witnessed a tall, burly, young man who looked Polynesian. The customer tried to order several times and at each request, the attendant stated "I cant here you" to which the customer said, "really, are you enjoying being confrontational"? Employee then said "take out your earphones or leave"... wow, unfukin believable. Employee then turned his back on the customer and started to ridicule the customer to other employees. WOW. It seems that those things hanging down from the customers ears, those hearing aids and this @sshat wants them removed. This is hate crime you moron. Class action will do wonders, don't ya think? read more

The Melt - Burgers Near Me - San Francisco, California

One of the best places to stop by to grab that extra comfort food for a rainy day or if you are just feeling down and need a pick me up. I'm always impressed by how consistent the food is! The burgers are always juicy and most importantly the fries are never soggy. Shout out to the staff for always being so friendly! They get busy sometimes, but even with the higher volume of orders this location is kept clean. Definitely stop by if you need a hearty meal to fill your stomach and warm your heart. read more

They make good food and are very nice to their customers especially when I ordered food

I had a great experience at Melt. The staff was incredibly friendly -- even the security guard greeted me with a smile. The burger itself was delicious and really hit the spot. The only thing I wasn't a fan of is that the buns contain gums, preservatives, and dextrose, which I wasn't expecting. But overall, the team made the visit worth it. Thank you to the amazing staff for the great service. read more

Still a good meal but was very disappointed that my egg-in-a-hole grilled cheese with the addition of bacon and a Parmesan crust was soggy and not crunchy. Previously, my grilled cheese here had crunchy toast. read more

Nop one time I when and my burger made me sick! I was sick for 7 days with food poisoning

Please avoid like the plague when busy. We finally got served us our food cold, dry, and stale after waiting nearly an hour and a half There was a large group of people asking for their food that were being ignored as the organization to get orders out had fallen apart. The kitchen seemed to be pumping good food out but they got lost once they were ready to be served; There were no Pagers available and no text codes had gone out for at least an hour and a half according to other waiting customers. You can see the time ordered and time printed BEFORE our orders got lost. Definitely not worth the hour wait and twenty minute argument trying to get the food at 1 AM *Copied from Google reviews for transparency * read more

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