The appreciation Valentine's event was so special. I really appreciate the maintenance team, the…read morebearcat driver and whoever's else helps every winter in clearing the snow and ice. The whole lakeside team, leasing office and the maintenance team are A plus that's why I keep renewing my lease since 2016! I've always lived in apartments since I was 17 years old and this is the best yet!!

Lived here for two years and the first couple months were fantastic. The amenities are decent and…read morethe outdoor grounds are beautiful however that's where the pros of this place end. Maintenance issues: since moving in our washer had flooded the entire bathroom 4 of 5 times and stopped working mid cycle so many times they had to give us a new one after about a year and a half of being there. The new dryer they gave us began smoking and almost caught fire on one occasion. Our roof in the bathroom leaked during a rainstorm which they told me was due to the vents on the outside not being properly maintained. We had a huge hole in our ceiling due to our upstairs neighbors which they couldn't fix for days due to the upstairs neighbors having an extra lock and refusing to open the door. We had so much water damage that caused mold all over the apartment because they just patched it up without actually fixing the moisture. UNSAFE- there was all types of sketchy people hanging around, people got their cars broken into, packages stolen, drug deals happening out in the open. I had to call the police several times on my neighbors for getting into domestic fights at all hours of the morning with a female screaming for help. After i brought this along with the other excessive noise concerns management did absolutely nothing. The "courtesy" officer is a joke and does not enforce noise at all. There was multiple times when many police were called to the complex one time an officer told me there was someone with a rifle threatening someone in their apartment For the price they're asking the apartments are ridiculously old and run down. There are MUCH better apartments for less money within ten minutes of here . Don't waste your money here

I was very critical of the previous staff. However, the new team has made great strides in turning…read morethis beautiful complex around. The Apartment Manager Taylor and her team are a breath of fresh air.

Taylor the property manager is a liar and will try to scam you out of your money. She is incredibly…read moreRUDE and UNPROFESSIONAL, she should be fired. They also treat their employees like sh1t. She loses her temper and can't control her little emotions because she's too busy trying to sell their busted apartments for triple what it should be. Live somewhere else where the utilities will work!!!

I have lived here for about 2 1/2- 3 years and I have really enjoyed it! Maintenance responds…read morequickly to any requests submitted, the neighborhood is nice, quiet, and clean. There is a great walking trail right behind the complex that I have made great use of. The units are very spacious. The leasing office staff are very nice and helpful- specifically Erika who has handled both of my leases and all of my questions over the years. She is awesome! Although I am moving out, I would definitely recommend this place to anyone who asks.

Erica is so sweet and always is easy to talk to and tries to work with you for the best deals!read more

Ever since I reached out for more information on this complex and Christiny called me back...just…read morewow she is an angel sent from heaven. She made my last min move and all the questions I had seem so easy and fast to accomplish. She was my personal shopper honestly. Christiny was able to make an appointment to tour the actual apartment I was going to get within a week. All the paper work was organized and sent right away. She took all the stress out of it for me and really made me feel like I was speaking and venting with a friend. This community is so warm and family oriented, I never want to leave. Both my child and dog love it here.

If you're looking for someone who redefines what it means to deliver top-tier customer service,…read morelook no further than Karla. From the moment I first spoke with her, she was professional, kind, and incredibly knowledgeable. She made what is often a stressful process--finding and leasing an apartment--feel smooth, straightforward, and even enjoyable. Karla took the time to listen to exactly what I was looking for and matched me with the perfect unit. She answered all of my questions promptly and clearly, and she followed up at every step without ever being pushy. Her attention to detail and genuine care for her clients are unmatched. It honestly felt like she was more excited than I was when everything was finalized! You can tell Karla truly loves what she does, and it shows in the way she treats people. She's not just a leasing assistant--she's a total rockstar and an absolute asset to her team. If every leasing experience were like this, apartment hunting would be a dream. Thank you, Karla, for making this such a positive and memorable experience. You're amazing!

As part of the moveout process, I received a checklist of all of the things you get charged for…read more.. I'm attaching that picture so you will be warned. I have lived in a lot of rentals over the years. This is the absolute worst one for finding every way possible to take as much money as possible from you. When I was looking at apartments and first moved in, even while I continued to live there, I got pleasant customer service. As soon as that notice is given to move out? Miserable move out experience. MISERABLE!

I miss my home. I left only because of growing children and needed more space. Otherwise, I'd still…read morebe living there. STAFF: A professional, friendly, fare, commutative team that I considered to be more like family. Always approachable, willing to listen and dedicated to making tenants, safe, comfortable, and happy, Legend Management Group's all star cast at The Elms at Centreville gets a standing ovation! RESIDENTS: Quiet, private, yet neighborly and happy to help if in need. FUN: Hurray to the staff for making holidays fun! Valentine Cards, Tricks-or-Treats, and more, delivered to each door. Special Events catered and open to the tenants. RENTAL SPACE: Clean, welcoming, with a smart floor plan, and well maintained plumbing, HOME: For me, there was nothing "apartment" about it. Letter H was my happy place, It was my home. H for HOPE, HAPPY, HOME. None of the good things mentioned wouldn't be possible without the staff. : for the experience. : to the staff. from me.

One Year Living at Benttree - Review…read more We've been living at Benttree for about a year since we just moved here. The apartment is alright for the price we chose to stay. Location: The location is convenient for walking and driving. CVS, groceries, restaurants, and even Costco aren't too far. This can be both a pro and a con when it comes to saving money. Management Office: Shekerra was our leasing agent and gave us the tour. Since it was her first tour and she had just started working here, she was new, but she was nice and made an effort to answer all our questions. Adrea, the manager, has been nice every time I ran into her. Kayla was also helpful and answered my questions politely. Maintenance Team: Gristian has been the best maintenance experience I've had so far. Collin is very respectful and professional. He always calls before entering, even when entry is allowed through the resident portal. I haven't interacted much with other maintenance staff, but one individual (who has two dogs) could benefit from more customer service training. It would help him better understand how to interact with residents carefully, especially while living on-site. Common Areas: Not too bad overall, but a few things could be updated or fixed: Some stairs are unsafe to walk on, especially when wet or snowy, due to broken concrete pieces. Hallway ceiling paint has been peeling and hanging for over a year without touch-ups or repainting. Playgrounds need more mulch to improve safety for children. Pest Control: There is a pest control fee, but preventive inspections in the apartment or outside seem limited. I've seen Collin checking outdoor areas. Rats do appear occasionally, and I once saw a raccoon near the dumpster, which is understandable. Lots of mosquitoes, especially during summer around the playground. Office Staff: Staff could be a little friendlier, but everyone has their own approach--just my opinion. Trash: Pros: Multiple trash stations, trash picked up on schedule. Cons: Some stations have narrow driveways, and trash trucks can block the entire way while collecting trash, creating a minor hassle for cars leaving the property. I experienced this a few times early in the morning--having to drive another circle to exit isn't a big problem, but it's annoying without coffee. Some trash and cleanliness issues are due to residents, not management. Some people are inconsiderate, throwing trash outside or not picking up after their pets, even though poop bags are provided. This affects the grass and overall appearance, but it happens at many places. Package Room: The community uses LuxerOne lockers, which is nice. Like many properties, Amazon delivery can be an issue because some drivers don't use the lockers properly. This isn't the leasing office's fault, but they sometimes get blamed for it.

Terrible experience, they charge fee on DEBIT CARD, plus charges that do not make sense but anyway…read moreas someone said you will stuck with all kind of unjustified and unexplained fees.

Worst management EVER! Manager there, Interrogated my mother when all she was doing was passing…read moreutilities to her name in the parking. I immediately went personally and cancelled the lease agreement, we don't need to have that headache. Soon as I got there she had nothing to say anymore, she went to hide in the office. We felt harassed and discriminated. She said to go back where you came from and you cant be here, when she was parked in the "future resident" parking.

The management is really bad and very rude They were racist…read morewith me just for being Hispanic and look dirty after work They thought I did not live here just because how I looked.

I lived here with my best friend for almost 4 years and it was the best years of our lives!! This…read morewas my first time moving out and the process was easy. The office staff were always so nice and helpful. We didn't run into any maintenance issues. The mailbox, office, and pool were right by our building so it was convenient. Our apartment was a 2 bedroom 2 bath. The layout was perfect - bedrooms were on opposite sides of the unit so we got our own privacy. The sunlight in the morning came through our dining room/kitchen so weekend breakfast was always a vibe. The walls weren't that thin and the noise was minimal. We had really nice neighbors throughout the years in the building. When we moved out, our inspector was also very nice and we had a good idea of what the charges would be. All reasonable and we received our security deposit check mailed within the expected time. Fair rent price, and in comparison to other apartments in the area this place was the best deal and the apartments felt a lot bigger.

This has to be the worst customer experience I've ever had. We had an appointment with Linda and…read moresome other lady at the front desk. We called in ahead of time to let them know. We will be a few minutes late since we are coming from 1 hour away and they said no problem. When we get there they had the doors locked. They wouldn't let us in. We were only 10 minutes late. I would not rent from them, even if I was homeless. These people deserve to be fired and are doing terrible misrepresentation to the company. I hope management can deal with Linda and her annoying little sidekick.

I lived there. I was comfortable and happy. The office people were very nice. I had no issues with…read moreparking.

Maintenance takes forever and after asking numerous times to get help it never comes in a timely…read moremanner. After paying rent all of a sudden the checks are missing and cannot find it and being told to pay extra over and over for no reason. Being told that the water damage in the house is our fault when it started with the ac unit and soaked the entire entry way. Water pump breaks and had to go 2-3 days with no water to bathe or cook for the family.