Let me set the stage. It's not a five star hotel resort. We rented it as an AirBnB managed by a…read morefront desk. No daily cleaning. Dump your own trash, etc. So for this type of rental, it's top notch. Here's why: The location is perfect. 5 min walk to Whaler's Village. Only 20 min walk all the way to Black Rock, the furthest beach away in the cove. Quick drive out to Highway 30. Easy, and I mean easy access to Lahaina (south) and Honolua or Kampala Bays (north). Choose if you want to shop grocery at Times or Safeway, same distance. Really perfect location. Our apartment was incredible. It didn't face the ocean but that's ok. They have some that do, or the pool. It was huge. Nicely decorated and clean. Lots of space. Two bedrooms and sofa bed. Foosball table. Beach stuff to borrow and even a wagon to haul stuff. Parking garage right there. Always found an open space. Bell hops were helpful and friendly. They got nice gym, clay tennis courts, swimming pool, hot tub, and BBQ grills. All well kept. I could go on but why? It was great condo to stay.

Kaanapali Ali'i has been our go to spot on Maui for many years now. It usually features…read morecomfortable, spacious, fully furnished, well maintained 1-2 bedroom villas with full kitchens, refrigerators, microwaves and coffee makers at a great location on Kaanapali beach. Overall the spacious lush tropical grounds are beautifully maintained with two pools, a kiddie pool and two hot spas and featuring BBQ grills under a covered deck with chairs and tables. The whole complex is directly on the beach. There are no restaurant or bars on the property which is nice as it keeps crowds to a minimum. Unfortunately this visit fell well short. We rented two ninth floor villas, each with a different but beautiful view of the beach or the mountains. Unit 495 was a mountain facing two bedroom unit. It was clean, well maintained, probably recently renovated and up to the exemplary Kaanapali Ali'i standards we are used to. Unit 496 was an ocean facing villa showing it's age. One bathroom shower curtain showed spots of black mold.The lanai doors were incredibly hard to open requiring a maintenance person to come and repair them. The refrigerator ice/water dispenser leaked and there were stains from it and possibly something else down the front. Worst of all was the sickening smell of cigarette or possibly cigar smoke throughout the unit. This is unacceptable for a non smoking facility and quite unappealing. Electric air freshener units and odor disguising gel containers were provided but could only partly contain the smell in two of the bedrooms. The whole unit needs to be cleaned, sanitized and the lingering smoke scent removed. The bed in one of the bedrooms was regrettably very hard and painful for us to try to sleep on. Water to the entire complex had to be shutoff overnight for some kind of plumbing replacement work. Small plastic jugs of water were available at the front desk, this we found out by my son casually mentioning the inconvenience of the water shutoff to a facility staff member whi indicated that water would be delivered to the room upon request. When I called th efront desk, no delivery of this water to the room was available or offered. The outside bathrooms were under construction and we were directed to two porta potties, laughingly labeled as "Rest rooms", outside the buildings requiring a long walk to access. We should have been advised of this work before arriving as it was extremely inconvenient. The two large pools were getting shut down to access for maintenance or some other kind of issues. The two outside showers that are used to rinse off were unexpectedly shut down for a day so no rinsing off of sand. we noticed some younger guests simply entering the pools or spas with sand still over their feet and legs which resulted in a greta deal of sand at the bottom of the pools/spasOne night we attempted to access our two units only to finad all of our keys deactivated. The front desk could I understand any facility needs maintenance but having all this happen in the space of out two week stays was vey discouraging. I hope to return to Kaanapali Ali'i in the future but will definitely first be monitoring reviews and contacting the facility directly to try to determine what to expect. This is a discouraging turn in Maui vacation planning.

Great place!! I would highly recommend. Beautiful rooms,…read moreproperty, beach and staff. Great price... I upgraded to a beach view which I would do again. Great restaurants near by and fun shopping.

Here's the good part about this place: We loved the view and access to the beach. The people who…read morework here are very friendly and helpful. The unit was nice. We really liked it. Now the bad: There are a group of people (we found out later that they own units here) who are not nice. They hang out at the pool daily, sit on the steps and talk very loudly. Then they complain to the workers if you play music near them. Our music was not loud at all and even the worker told us so and he felt bad. The workers say they play music by the pool too and it's only this group of owners who complain a lot. Oh and they give you dirty looks too. I usually love hanging out with older people but some of these people/ owners are just crabby & unhappy people. Hope that helps. Good luck if you decide to stay.

We have been coming here for over 18 years and love the Maui Eldorado property!!…read more Our most recent stay was in G206, a very beautiful & spacious condo. We absolutely loved it!! It was beautifully decorated. It had a spare room which was a nice surprise too!! There was a large wrap around lanai with plenty of space for entertaining! It had fabulous views of the golf course & the ocean! Majestic sunset views too! There were only 4 of us but it would have been perfect for a family of 6 too. We will definitely rebook this unit in the future! Many thanks always to MKVR for taking such good care of us every time! We will be back. ...e hoi mākou. Wendy & Jac San Diego, CA

Needed more pictures of Living area Description said three guests but does not show third party…read moresleeping arrangements

If you think I'm going to complain about staying in Kaanapali in a 5th-floor, ocean-facing room…read morewith a balcony you don't know me well. Knowing that I got a very good price for this 5-night stay may have influenced my rating, but during this recent stay it was difficult to find much fault. While the resort next door (Westin, also a Marriott property) experienced a 3-day power outage (no electricity, wi-fi, or AC, and only 1 elevator operational) the lights were on at the Marriott and all was excellent. What to know: * Property, like most along this stretch, is huge with 3 entirely separate swimming pools (the biggest one is in the middle) and multiple jacuzzis. * There's more than one parking garage and the small garage beside Napili Tower proved very convenient if staying in that tower (as I did). * Any request you may have is answered very promptly via text message. Need more coffee creamer? Need a light fixture swapped out? Is that bathroom door making a very loud noise when closing? Having trouble getting your laptop on the hotel's wi-fi? All of these were requests of mine and all were responded to with lightening fast speed. Very impressive. My gripes, small as they are?: * The front desk could use some more folks at the counter. Expect at least a short wait at all times; * The daily parking fee is $35 ($40 for valet) and I really wish hotels would stop with this money grab; * They have completely lost any beach they might have had. You can walk to the small beach access at the nearby Hyatt Regency but it's got no stretch of sand on which to linger. (Good snorkeling and a very nice beach are further down; walkable from here but it's a bit of a slog to do so with all of your beach gear). The lack of a beach at this property is really my sole reason for the less-than 5-star rating. * Though there's plenty of chaise lounges at the pools, snagging the shaded spots is a sport for early-risers. Claim your space by around 9 a.m. * The resort offers yoga, aqua-exercise, and more, but not on the weekends which seems an odd decision. There's all sorts of other things here that I didn't mention, mostly because I didn't use them (e.g. laundry). Overall, Kaanapali is a convenient place to stay, close to many nice beaches, and convenient to restaurants and shops. I'd happily stay here again.

I get the hurricane and having to go the night without power as a precautionary measure against…read morefires. But, the hotels response was ridiculous! 3 strips of outlets run by an electric generator for a hotel with 3 towers of rooms is unsat. They ran out quickly before someone figured out they should switch to a gas generator. That morning, they told us to get coffee from Starbucks, but walking there in the dark we found Starbucks not even open. The maintenance guy called food and beverage to put out some complimentary coffee but that never arrived. So we spent the day in Kīhei while they figured stuff out here in Kaanapali. After the entire day, we made it back and only the smallest of the three pools was able to be turned on, with far too many people in it then the next message we get is that there's an issue with HVAC, so we spent the night sweating instead of sleeping since the ventilation was blowing warm air. And opening your room window just let in hotter more humid air. Needless to say the maintenance team didn't have the skills to get their ship righted and we paid for it in discomfort. The front desk staff likely took the brunt of the heat, but they didn't seem to field the complaints very well judging by the several exchanges I watched while waiting in line for 13 minutes with only 1 clerk for a line that started with 2 that grew to 9. No urgency or backup at the counter so the audience grew while we all witnessed complaining and a poor response by the staff. The views are amazing though!

We have stayed at the Westin Kaanapali Ocean Villas a few times now. It isn't the nicest resort on…read moreMaui or in Kaanapali and it doesn't have the best food. But it does have a lot of other things going for it. Our favorite is the location to the boardwalk and the super easy access to the most beautiful beach. Perfect for morning walks. Snorkeling is incredible there. Also turtles, sometimes dolphins, monk seals and tons of whales during whale season. You have to pay $90 for two beach chairs and an umbrella. $36 for just an umbrella. Parking is $35 a night. It all adds up quickly. If you want a lounge chair at the pool, you have to get up by 5 AM to get the one you want. They have activities all day and live music most nights- really enjoyable to sit by the fit pit, watch the sunset and live. The rooms are hit and miss. Sometimes we get an ocean view where you can see a sliver of water. Another time we were next to their laundry units, which were loud. Other times we were ocean front and it was incredible to watch the whales. The little kitchenette is perfect. They are well stocked. And I love that you can do laundry. They clean the rooms every two days but you can ask for supplies if you need anything.

As Chairman's Level owners, we expected a much higher standard from The Westin Ka'anapali Ocean…read moreResort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn't simply the condition of the property--it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

We had the best experience here!! All of the staff was so amazing, from the front desk who…read moreefficiently and warmly checked us in, all the staff that keep the ground and rooms so pristine and always have a smile and Aloha for you! The Bell Man Nathan was just a gem, he went above and beyond to welcome our family including our children. We attended a special talk he put on to learn about Hawaii. It was so informative and engaging for the kids and we didn't want it to end. It made the time we spent on the island even more special. He even gave my young son a little toy turtle stuffy as a souvenir. They had coloring pages about Maui and crayons in the lobby for the kids which was so convenient for when we were waiting to meet with family. The location is just divine with the koi pond and bridge, the beach is super clean, the pool staff is also so kind and informative ready to provide fresh towels whenever needed. It was a joy to see them each day. The beds are super comfortable with soft cozy blankets and nothing beats the soft sound of the waves as you go to sleep after a fun filled day. The location was so perfect, right on the beach in the middle of Blackrock on one side and Whaler's Village on the other. We found the ABC store to be a bit pricey so we went a couple blocks down in the car to Foodland Market and bought some poke and staples to keep in the room for when we were dining out and it was perfect! We also really appreciated the coffee they provided in the mornings in the lobby. It was so convenient to have there and then at 11:00am they switch it out to the most delicious pineapple ice tea you've ever had in your life! Such a refreshing treat that we enjoyed each day! We didn't have not one single complaint during our stay! It was like living in paradise! We booked through Costco and had no issues! Mahalo Nui Loa to all the staff here for making our trip so memorable!

This was our 2nd time staying at this hotel. The first time we were in Tower 2 facing the south…read moreside. It was a studio room, still has wonderful ocean view BUT you cannot hear the ocean because the fans from the restaurants down below (Whalers Village) are on & are LOUD. This time, I did my research & called in advance requesting to have a view facing the north (either side - tower 1 or 2). I was told they cannot guarantee a specific room. Which I understand, it was just a request to have a different view. They gave us room 1164 (Studio room in tower 2). The views from the balcony is beautiful. You CAN hear the ocean from your balcony. There is a small table to eat meals in your balcony & a lounger chair. We did not pick a Premium studio so that is why the furniture, kitchen and bathroom is dated. But we were only there to eat and sleep. The bed was too low but was comfy and soft. There is a small sized tv facing the bed. Hawaiian tropical decor all around. The bathroom was ok. The kitchen is fully stocked. Dishwasher and stove works. There is a shared washing machine & dryer in each floor by the elevators. They provide just enough dishwasher pods, soap, and laundry detergent. Again this hotel is a nice gem. Steps away from the Whalers Village: Restaurants & ABC store is walking distance. Hotel grounds are immaculate. Every morning, you can see the workers cleaning or pruning the trees/flowers. You get what you pay for, if you want updated/newer furniture, pick the Premium.

Loved this place!! We came here on a Costco deal and it was a great one at that! The staff was…read moresuper nice and they had some great amenities. The rooms were clean and they offered a nice balcony. They are steps from the beach! I highly recommend getting a nice ice cream at the Royal Scoop on property and then relaxing beachside! The restaurant was also very tasty! We went mainly for breakfast. The parking does get full so just a heads up! Will be coming back for sure!!!

Well we decided using the pool floatee wasn't worth dealing with security again so this place gets…read moreto keep a pool floatee for 30 days that someone said we could use. No biggie. We went to happy hour and sat around after being ignored by a waiter who looked at me twice and walked away. When another waiter finally showed up, he informed me that happy hour was over. When we explained that we'd been sitting around, he talked to mgmt and got the okay to serve us, but most of the menu items were unavailable. It's okay. We just ordered something and had it delivered. I just don't normally go on vacation to be ignored and then told "I" was late. Oh yeah.....out of chicken wings, shrimp cocktail, crab cakes, croissants, whole milk, etc. We just order from outside. Live and learn.

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Do not stay here…read more Yes I understand power outages happen. Can't control that the West Maui gets no power due to weather. But we were out of power Sunday, and HECO turned on power on Monday at noon. Westin said nah fuck that - still no power by late Tuesday. Everywhere else in West Maui has power btw. Jacuzzi doesn't work. Pool doesn't work. Staff hands out cookies and juice hoping you'll be ok staying at your no power room for the 3rd night. Bullshit hotel, don't stay here! Stay in Wailea instead.

My friend and I learned the hard way that Maui is expensive. We totally lucked out finding…read moreavailability at Eldorado. It was one of the cheaper places to stay and still offered so much! It has great walkability to the popular area of Whalers Village and also has a big plaza right out front with a general store, snorkel rentals, cafe and more. There is a trolley/bus that stops at multiple nearby resorts all the way to Whalers Village as well. It's free! Eldorado was a pleasant surprise, as there's not many reviews or consistent pictures online. Our room was comfortable and clean. It offered an inside dining table as well as one outside on our patio. A couch, comfy queen bed and a spacious bathroom with a good size kitchen. We were on the first floor of building G. The check in process was easy and service was friendly. There are 3 pools, but the biggest one is the best. So much space and plenty of chairs and tables. The best part was definitely their cabana on the beach, it had inside sitting rooms, outside lounge chairs, and a full kitchen! They also had chairs you could take out to the beach as well as towels. Golf carts will take you there and back from your building. It is a pretty good walk, otherwise. Off the lobby there is a little cafe/convenience store where we had a breakfast and a lunch during our stay. The english muffin breakfast sandwich and the chicken salad sandwich were made fresh to order and with love. They also sold some alcohol and random goods you might need on your trip. This place would be an awesome choice for a family as they had a lot of big hang out areas. The grounds were well kept and had lush, beautiful plants. There were 2 cats who lived on the grounds as well :) We loved our trip here and had no complaints!

Beautiful updated condo (J122) with all the amenities you need! Nice quiet location outside the…read morelanai. Enjoyed feeding the birds every morning. Short walk to the beach and also to other nearby resorts. Note that you can't actually see the ocean due to the bushes unless you stand real tall to see over the bushes. Would definitely choose this location again. Everything in this condo was brand new. Snorkeling on the other side of Black Rock was amazing and just a short walk next door at the Sheraton.