I am extremely disappointed with my experience with this business and would strongly encourage anyone considering leaving their vehicle here to document the condition of their vehicle thoroughly before doing so.
I brought my 2018 Honda Accord here for a turbo repair. My vehicle was running and I was able to drive it to the shop when I initially dropped it off. After the" turbo work was done ", I was later told there were additional engine problems and that the vehicle may need an engine replacement.
Throughout the time my vehicle was in their possession, my pickup date was repeatedly pushed back week after week. At no point during this extended delay was I ever informed that my vehicle had sustained water damage.
My vehicle remained at the shop for approximately 2 months. When I ultimately picked it up, the situation was significantly worse. The vehicle was no longer operational, and I discovered water intrusion in the vehicle. Items that had been stored in my trunk were wet and molded, there were flies around the vehicle, and I documented the condition with photographs while the vehicle was still on the business's property.
I subsequently had to have the vehicle towed from the shop.
After I picked up my vehicle and discovered the damage, I attempted to contact the business regarding what I found. I have not received any response.
After inspecting the vehicle, my insurance company has now determined that the vehicle is a total loss.
This has been an incredibly frustrating and costly experience. I trusted this business with a vehicle that I owned outright and drove to their shop for a repair, and I ultimately received it back non-operational and with significant additional damage.
I am sharing my experience so other consumers can make an informed decision about where they leave their vehicles. read more