For starter returned phone call and email in timely matter. By MS.Devin Langley Vice President of CommunityManagement Central Coast Divison. Homeowner had send in Concern on Integrity and integrity within The Trust Management Company . read more

SMPD and SWAT in a stand-off for hours at our complex last night. Gate and door had to be broken into by SWAT. I called management trust to inform them. Same lame excuse, we can't do anything about a bad rentor. What do they actually do??? They sure don't keep this complex maintained!! Worst management company in Santa Maria. read more

Don't use them. They charges a lot and doing nothing. Do things in the very ineffective way.

If there was any management company that I would recommend, it definitely would NOT be this one! My daughter and husband own a condo together in Orcutt Bluffs. Way back in July of 2024, there was work done on the outside of the property. During the course of that work, there was a hole created in the exterior wall that lets visible light and air through to the inside. Along with that a cable cord was left hanging loose and blowing in the wind. Our daughter has tried over and over and over to get this resolved. The contractor has come back a few times to check it out and has said that he will contact Management Trust. Nothing ever happens! My husband even stopped at your office last week Friday to talk to Renee, who ended up being out sick. The receptionist promised that Renee would be in touch. It. Has. Been. A. Week! To say that we are disappointed with the mismanagement team at Management Trust is an understatement. What can be done to remedy this? She needs to get this resolved as soon as possible. read more

Our HOA used this company for over 12 years. 12 years ago they were great to work with. Over the last 7 years it gets worse every year. High employee turnover, low responses to emails, NO responses to phone call messages. I was lucky enough to get a hold of the southern California department that process payments and work some issues out with them directly. However once I reached out again (due to the same error by the local office) they never replied to my emails or phone calls. Run! Use another company that has a honest business model. The previous reviews have addressed issue we had as well. These reviews are honest as I can say I experienced them all first hand for years. read more

If there were such an option as a negative star, I'd choose it. Our development recently FIRED TMT. TERRIBLE customer service: they either took FOREVER to respond to calls/emails, had to be tracked down by calling numerous times and talking to numerous people, and/or didn't response at all; they were arrogant and talked to homeowners as if they were doing us a favor and as if we worked for them. They had a pool of certain contractors they worked with and pulled from them without giving the board 3 estimates to compare/choose from. They didn't just charge a monthly fee to get a specific task/project done (which would require them to work quickly and efficiently) , they charged for EVERY STINKING THING they could...even down to paper clips....and that's IN ADDITION to the monthly fee they were already charging us! Don't let the door hit ya, TMT! read more

This management company in Santa Maria Ca is horrible. I have a email chain going on for over a year now with different issues that never get resolved. I get back rude e mails from them. I would like our HOA to find a different management company. I'm tired of nothing ever getting done. These are easy fixes parking problems, downed trees that need to be removed nothing crazy. But they just don't do anything about it. I think giving this place a 1 star is too much. read more

I have sent the same email 3 times and have never even had a response. I am sorely disappointed that simply answering a question is too difficult or too burdensome. I have heard horror stories about calling in so I will forego that torture. It's really sad when you pay your monthly fees and can't count on the HOA to answer a question. read more

Management Trust is actually managing our project at the desert. I came to live at this project a year ago. In the year I had 5 different managers, they all not prepared for the challenge that it is dealing with HOA homeonwers. Emails are not respond properly. They get contractors without any consent from homeoweners. They do whatever is convenient for them. No respect for homeowner, the contract said they will visit the community at least 3 times a year. Never happened, they don't want to know problems. They are paper pushers only. I don't know why homeowners get these people inept. They charge you for everything, postage, copies, accountant, phone calls (time) they spent with you on the phone is really a awful system. If they make a mistake they don't admited (the computer did it....?) we can't do this or that because of Covid. Covid is excuse for laziness, lack of kindness, respect, they don't have pride on what they do. They work for us, they get paid and we get Nothing!!!!!! read more

I have lived in southpoint estates for almost three years and have experienced nothing but trouble with this company. They seem to be able to do whatever they want with no recourse yet are always threatening to fine me for weeds growing in the cracks of my driveway (with pictures of MY driveway in the letter) creepy. I pay my HOA every month but have been receiving notices of non payment. I paid on THEIR website. I received a certified letter on dec. 23rd at 4 pm saying that they are hitting me with a late fee on top of the non payment. Merry Christmas to me. I still have not been able to talk to a person and get this issue resolved. Go with another company that actually answers their phone. read more

I pray you never encounter a problem with this company. Our HOA manager Stephen Guerra took 8 months to pay a small portion of extensive damages when a pipe within the walls had a massive leak. They spent a full 8 months trying to weasel their way out of it. Management Trust do not answer their phones. They do not return calls. There is no e mail contact address on their website. Now they slap two late fees to my monthly charges. Scratching my head...I have paid on same dates from same bank for 13 yrs with no previous late charges. Spectacularly unimpressive "company" to deal with. If MT reads this kindly leave me an e mail contact. read more

I requested funds I had overpaid in HOA fees 3 weeks prior. I explained I was moving out of state and didn't have a forwarding address. I asked to have my balance wired. This escrow company DOES NOT wire fees due back. I asked to just pick up the check. Finally on my last day in stare, today, after consulting with our estate attorney I was able to pick up my check. The company told me they legally have 30 days to process a return. What?? The envelope I was finally able to pick up had no accounting of my fees removed. I had to call back and get them to email me my statement. Very difficult to get closure and fees due to you. I do not recommend this company. The staff in person were very kind, but their business model is very inefficient. I work opening and closing escrow accts and it has never taken 30 days and I have never seen a company that could not wire fees. read more

This management company is a bunch of crooks that just charge their HOA fees only to neglect to resolve the issue. At the River Ranch Condominiums there is a property that houses about 10-12 water lines with hose connections outside. Every time the water is turned on from the outside of those hose connections the water leaks into the leaving room. The wall itself has become soaked with water likely from a leaking pipe. Management is positive that it is not an HOA issue and Vanessa refuses to return calls and get the issue resolved. So if the property you reside on is managed by this company move away if possible. When someone from the company reads this, I am telling you that there are multiple leaks because my residence has turned off the water and hours later here was still water leaking through the wall. So get this fixed Goetz Manderley Teust Reply: 6/14/18 A plumber that is not associated with the management came in today to take a look at the issue. Part of the wall was removed to assess any damage/leaks to the pipes in the wall. It is not OUR pipe. So the plumber will need to return to shut off the water to all 8 water lines that run through our wall to see whose line it belongs to. But considering that it is an issue pertaining to the wall in my home, I will need to be responsible for paying the repairs to a water line that is not mine? Or would you suggest that I go directly to the tenant/owner of the line which is causing he damage? Honestly, I should not be responsible for damage caused to a wall in my home due to housing communal pipes, especially for a leaking pipe that is not my own. read more

My first review: tried to contact this company regarding an HoA issue, but after several times of hanging up on me and redirecting me to a voicemail, nobody called me back. Finally I managed to talk to somebody... A disappointing experience. I have never had such awful experience with other HoA. They are usually very polite, responsive and helpful, but not this one. Update: Ms Dent called me back from the Management Trust and took care of the matter in a decent way. She also called again to make sure my issue was resolved. Updating my review to show my appreciation. read more

Previously Goetz Management this company now has new employees and definitely a new property manager for Oak Creek Villas. In the past I will say this company did not impress. I do strongly want to share my most recent experience with a NEW manager for my condo property. Recently I had noticed a few problems and issues around and made a phone call and email to Leila Franck. Immediately she gathered all the info and promised to take care of the problems. She definitely kept her word. In under a week, I returned home to find all the items promptly resolved. I am definitely thrilled with the follow thru and kind professional assistance. I know they have had bad reviews in the past but I believe they deserve a new start. read more

I am NOT impressed with the Management Trusts ability to manage our HOA. This review is specifically for the billing department. They are absolutely inept and can't seem to handle billing our HOA correctly. Since I have lived in my HOA my billing as yet to be correct. That's 8 months in a row of incorrect billing, or them drastically changing the fees with out informing people who have automatic payments. When you call to try and talk to someone, you get a different person depending when you call and each person I spoke to had no idea why I was charged extra money in a particular month. You are promised calls back and no calls come. Its absolutely frustrating to deal with this company. AVOID AT ALL COSTS IF POSSIBLE. Update: 9th month in a row I'm being told they don't know why my charges are wrong. It's the 4th time I've been told "I need to look into this and get back to you." Insert eye rolling emoji here. So thank you Mario for your response to my comment, but that in NO way fixes the problem or demonstrates your companies ability to handle simple and standard billing practices. read more

Vennessa is are association representative. She dose a fantastic job your us, it is a very hard job dealing with any complex with a hundred different attitudes, bringing it too the Board every month in a world class presentation that almost any one can digest. One has to remember that she has too do this with at least 3 or more complex's on her plate while making us feel like we are the most important. P.S. She makes this company look good. Great Job Lady, Thank You. read more

I have had the misfortune to live under Goetz-Manderly for 9 years; the employee-owned company needs to go bye bye. If you call with a concern, they tell you to email same AND send them photos! Isn't that their job? My development is a joke: brown littered lawns, a covered rusted out, flat tired car in the driveway; people parking on their crappy lawns, high hoa fees for NO SERVICE!, a gate that rarely works, $800 each month set aside for security and we have NO SECURITY!!!!........you get the picture. They are a monolpoly and need competition. The board is beyond a joke: all members in my development are appointed, NOT elected; the apathy of the absent homeowners who do not vote is very apparent. I would NEVER live in a gated community again. read more

Sam Negley is always extremely helpful whenever I need assistance. Anytime I need a document, she is able to get it to me extremely fast. Thank you Sam for making my life easier! read more

The management and staff at The Management Trust are second to none! I have served on my HOA board for five years and their professionalism, knowledge, attention to detail, and insight have carried us through a major renovation project and several obstacles with complete grace. I always felt like the association, the board, the owners and tenants were well taken care of. I highly recommend their services! read more

Samantha Negley is a very professional and dedicated HOA manager. It is a pleasure working with her. She provides an outstanding service and works in the association's best interest. I highly recommend her! read more

Samantha Negley is a great HOA manager and she has been a true professional while helping our board through some very sticky situations.

We recently moved out of a neighborhood that used Goetz Manderley for HOA services. What a completely useless company. When we first moved in, we discovered that the "clicker" used to open the neighborhood's gate was broken. We went to the Goetz Manderley office and were told the clickers were outdated and there would be a $25 fee per clicker to replace them. Really? $50 total for the "privilege" of not manually entering the gate code on the keypad? We were also told that only households with 3 or more cars were eligible for street parking permits, since those with 2 cars would be able to store them in their garages. Seems fair, except that our neighbors had 2 cars and 2 parking passes, as did several other households. (It didn't really matter, though, since their only "solution" to the parking issue was to send a crotchety rent-a-cop out to write "citations" and offer empty threats to tow.) The housing development in question, Arborwalk, is one of the many "slumburbs" emerging throughout CA in the wake of the housing crash. "Slumburbs" are subdivisions that were erected (quickly and cheaply) during the housing boom, only to have most of the homes foreclosed on or abandoned during the crash. As a result, neighborhoods like these have seen an influx of low-income renters and landlords who don't maintain the houses. Because the houses are so poorly crafted, there's little incentive to keep them up - the equity won't be recouped when it's time to sell. At any rate, Goetz Manderley never did anything to ensure the homes were maintained or held to any kind of standards. Yards were overgrown, litter rolled around in the street, people covered their windows with tinfoil. It seems as if all Goetz Manderley does is collect fees - their presence was almost completely undetected in Arborwalk. read more

Had this HOA at our last town home we owned. The association fee went from about 200 one year to over 300 the next year, with a ton of special assessments. I am so glad our new home has a different HOA. Also had a broken fence, took many many calls for someone to come out to fix it, it took over 6 months to get someone out there. We paid our fees every month, but didn't see much in return. read more

Glad my neighborhood fired these guys, our dues went down and we are better managed now with a surplus of funds. These guys also managed a condo complex I use to live at, dues went from $200 to $350 a month and two special assessments in only a couple of years. read more

I have dealt with these people since 1999 as a tenant and later as a property owner. As it was in the beginning, their continued lack of professionalism, consistency, and kindness stuns. Nothing as shocking as what happened on April 1, 2016. The smugness, attitude, and breakdown of communication had me walking away; Only to have the woman that I was trying to have a professional conversation with GRAB ME BY THE ARM AND STOP ME FROM WALKING OUT THE DOOR. You can only imagine my reaction to someone that then tells me to have a seat so she can "help" me. Treating people as hostages is not "helping" anybody. Possibly not feeling as if she is above the law, better than those around her, and honestly LISTENING to her clients is how she should approach the situation; not using force just because she feels she has the right to lay her hands on another person. When dealing with the public, one should listen, respect, and help. This has not been my experience over the years. I won't say the woman's name. I know who it is and she is fortunate I did not a) call law enforcement or b) use my own force to show her how it feels. One of the worst parts is that the owner of the place stood by, watched the whole thing, never intervened, and I never received an apology. The entire place has no idea how much that one token of sincerity could have concluded the issue. I am still not sure what is the worst part: the continued lack of respect that this company shows people, the physical force someone decided that they could use on a client, the owner doing absolutely NOTHING to remedy the issue, or the absence of the apology. Bring in a friend with you and keep good records if you deal with these people. Many workers don't stay for long because they move to companies that treat them with dignity and respect. For that reason, you need to take care of yourself because the newbies are in and out. If you do find someone kind and helpful (they ARE there); hope that they stick around. A concern is that they will now try to slap me with violations on my property as revenge. I am sure they are not so ignorant as to use this tactic as I will always have the law on my side. read more

My HOA uses Goetz Manderley and the service we have received is outstanding. I live at my property and as a board member I have seen our property values increase because our manager has gone above and beyond in helping us secure a loan to work on the buildings and make much needed repairs. All without raising our HOA assessments. The HOA is looking better each and every day thanks to Goetz Manderley and the wonderful contractors that they helped us find to do the work. I have heard nothing but positive comments on how wonderful the HOA looks. I have found that this is an honest and up front company and would recommend them to others. read more

Management trust has recently changed their billing system and it is awful. I discovered that change only by chance when I found that Management Trust had taken it upon themselves to change the way I pay, switching it to autopay. They have taken money out of my account without approval. Now, with the new system, I am trying to pay my current bill. The only problem is that I am unable to Login despite having the individual "registration ID." I have called and called and all I got was a voice message telling me that they are busy and to call back later. This service is below standard and if I had the opportunity I would drop this company, but I don't. I have become so desperate in my attempt to contact someone there regarding this billing issue I was forced to write an email to a young lady who I contacted prior for an architectural request. She has been the only shining light so far in this crazy system. Management Trust Get you stuff together. read more

I am a board member of HOA in Santa Maria. We have horrible experiences with TMT Santa Maria. They are good at nothing but charging HOA lots of extra fees which they did not even do. read more

They have to be the worst. You call to get something fixed it took the a year to weld my gate back to how it was. If it were my choice I would never use them again bunch of people who don't follow up and have no clue what customer service is read more

I've worked with the Management Trust for sixteen years. I've been the President of the HOA for nine of them. I wouldn't trade Samantha Negley for anybody else. And I mean, ANYONE else. I hope she stays on. Unfortunately for me, people of her caliber usually get promoted. I would expect that to happen sooner, rather than later. It will certainly be a sad day for this HOA, however, we will be proud of her. The Management Trust, and Gordon Goetz in particular, should be pleased with himself for hiring such a competent, capable, and friendly person. He didn't just find her on the woodpile. It isn't luck. This is a testament to the qualifications of this organization. If Sam leaves, then so does my family. read more

Jerome Stevens has been a great help to me several times in the past year regarding payments of my HOA dues to Summerhills. He has been very friendly, gracious and understanding. I have appreciated his time, assistance and concern so very much. Carol G. read more

I only give them one star because I can't give them 0. We too live in the Arborwalk community this has been the worst HOA management company we have ever dealt with. When we moved in we had bought a foreclosed property. When we inquired about the remote for the gate and the key for the pedestrian gate which was not left by the previous owner, we too were told it would be $50 for the remote and $25 for the key. Apparently the $12,000/mo they get in HOA dues to re-paint the parking stripes every other month isn't quite enough for them. Recently one of the "security" gates to enter the community has been repeatedly malfunctioning. When this happens there is an annoying alarm that goes off and since we live right next to the gate we get to enjoy this screeching every few minutes. Someone came and fixed the gate yesterday. It operated wonderfully for about 24 hours and then was malfunctioning again. We called the HOA a few minutes before 5:00 (Luckily it wasn't Friday when they close 2 hours after their lunch!) and, as usual, we were told the person in charge of our community was not available. When we inquired if anyone else was available who could help since this is a problem that would be going on all night the lady responded warmly, "No, it's almost 5:00 you know." Apparently they are open until 5:00 but stop working sometime before then. My next resort was to call their office after-hours to see if anyone will respond after-hours. Per the message when calling the office, you press #1 for after-hours maintenance issues and you are told again to "make sure it is a maintenance emergency" to be sure you don't inconvenience anyone. After pressing the #1 I was transferred to an answering service. After giving them our community information I was put on hold to contact the service person, then they returned to tell me that they didn't service my city! I asked if they could contact anyone from G-M and of course, they said no. God forbid anyone should be inconvenienced. As another reviewer mentioned, we have three cars, our two personal cars and a company car for me. When I called to inquire about the Resident permit they said I needed to come to the office to get the permit. When I arrived they then informed me that I needed to bring all three registrations to prove we had 3 cars. The internal communication is stellar! This is absolutely the worst management company I have ever seen. As a real estate investor with multiple properties in multiple states I would advise anyone considering using them to stay as far away as possible. read more

Samantha Negley is always professional and kind. Any time I work with her, she makes the job go smoothly. It is a pleasure working with her.

If there were only a way to give negative stars I would give them a -5. I can't even begin to say how horrible the service received from Goetz has been. Avoid them at all costs. I don't see how they could have earned 3 stars from a previous review. Mind boggling. I hope the business is forced to shut down soon so no one else has to suffer through the garbage that Goetz Manderley gets away with. read more

I wanted to say thank you to Samantha Negley. Samantha was very nice and helpful, she helped me resolve an incident that occurred at my residence. She showed professionalism and trustworthiness. read more

I recently moved to Santa Maria and was looking for rental homes for myself and my fiancé. Since I have a small dog b/w 5-10 lbs, I applied for a home which stated that "pets were negotiable." I mentioned to the property manager that I was willing to pay $50-100 a month more than was advertised to rent this property to cement my standing. I have excellent credit and thought I was a shoe in. To my surprise, the owner decides she does not want pets and I was immediately disqualified. There was no "negotiation." Having known this, 1) I would not have spent $40 for the 2 person application fee, 2) I was not notified by the office of the disqualification, I had to call them after 4 days of waiting to hear back, 3) I lost other potential rentals waiting on this home. While Goetz is friendly, I did not appreciate the lack of courtesy and could have saved myself $40 had they and the owner been upfront. read more

I've rented for the past year and a half from this company. They are always courteous, responsive, fair and transparent. Would highly recommend. read more

1 star is the lowest Yelp will let me rate...my husband and I own and reside in a condo in the Quial Meadows complex. Recently a pipe burst causing the water company to come inspect because our unit appeared to be using more than 8 times our regular usage. According to the water company, the location of the leak is outside what is considered our property. The management at Goetz wouldn't listen to reason and told us not only that we have to fix it (which means digging up the landscaping outside because it is not partnof our unit that has the leak) but apparently we need yo have a plmber come and give an estimate so that we can submit it for approval by them....all on our dime! They tried to tell us that even though the leak is not on our property, we still need to fix it! The rules and regulations for the complex state that we are responsible for what is within our walls. It also states that owners have to pay for patio repairs. There are currently about half a dozen patios being replaced. When we asked who was paying for THAT, Goetz said the association was. They skew theor interpretation of the rules to fix their desires. Ugly patios being replaced is obviously important in attracting prospective buyers to purchase one of the condos, while a severe leak underground during a drought doesn't suit theor bottom line. When my husband told the SUPERVISOR that this is the worst property management he has ever dealt with, all she could say was "I get that a lot." read more

We love The Management Trust . An amazing management company that cares about their residents! Samantha Negley is the best manager in Santa Maria! Never any complaints with this team! read more