Melanie Callahan owner & broker of Town & Coastal are slumlords. I rented for almost 10 years. I…read morepassed every inspection. The home was damaged heavily & when I asked for repairs they raised the rent. The home was filled with mold & the roof was leaking & instead of fixing it they gave me an illegal 60 day notice. My new landlord requested a letter from the & they refused to give it to me until I paid rent. They refused to give me prorated amount & wanted full rent. These people are horrible landlords.

A wonderful lady from our church was renting a home for 30 yrs. Callahan bought the home but did…read morenot want to continue to rent to the lady because she was on Sec8. The lady couldn't find a place to live and had to couch surf with her son while going through cancer treatment, for months the house that our lovely friend lived in and raised her family in has been vacant for 8 months. I do not recommend doing business with someone that treats community members like trash. As a business and homeowner, we would never treat families with that type of disregard.

Matti was very professional and a pleasure to work with. He helped us through the Labyrinth of…read morebuying a home. I have recommended him to all my family and friends.

From the owner: We have been on the Central Coast since 1969 when John’s…read moreparents immigrated from Finland to make a better life for their family and Lori crossed the Canadian border as the youngest daughter of a single mom. Our parents taught us that hard work, common sense, and being trustworthy are the right answer in every situation. Managing property is no exception. Our common sense, hardworking-DNA compels us to use these attributes on your behalf to increase the value of your rental property and keep your tenants, safe and thriving. Thriving tenants pay higher rent and never want to leave. We are located in Nipomo California, and manage properties throughout San Luis Obispo and Santa Barbara counties. These are the counties that give our friends, kids, grandkids, neighbors and clients the most wonderful quality of life. We love working here. If you own a residential property, single family home, condo unit, apartment building, duplex or triplex, we would love the opportunity to manage it for you. Please call us! We have been introduced to many of our best clients because they called to ask a quick question about their rental property and we are still helping them years later. We promise, we can reduce your stress and increase the value of your investment property. A friendly, experienced, enthusiastic Kilpelainen Property Management team member is a quick phone call or text away at (805) 550-9917 or email us at info@kilppm.com

I recently moved out of a home managed by Williams Brothers Properties. They charged me for…read morecleaning the house saying that it was very dirty, even though I had pictures showing how clean it was. They also charged me for broken sprinklers and dry spots in the grass even though the sprinklers were always broken and maintained by them. I was told to leave wall mounts in order to avoid paying for holes and was still charged. If you rent from them take DETAILED PICTURES AND VIDEOS upon moving in and out or you may not get your deposit back. I do not recommend using their business.

Property Manager, Jamie, was always quick to respond maintenance issues and concerns in a very…read moreprompt and professional way. She is a solid and understanding advocate for her clients. Her staff is like minded and I enjoyed working her/them. Many thanks to Jamie and her team... especially when it came to move-out.

We showed up without an appointment and after sitting down with Realtor Mike Moss to discuss what…read morewe were looking for in buying a house in SLO, hired him as our agent. Mike was very patient working with us as we were not yet focused on a specific area in the county. After many months and trips to view potential houses in Los Osos, Morro Bay and SLO, we finally narrowed the focus on SLO City. We then toured various neighborhoods until we found a couple of areas to really focus on. Mike was patient, thoughtful and helpful all throughout this process and when we found the house for us, he was instrumental in our plan of making a successful offer and getting us through escrow. Can't say enough about Mike and how professional and personable he was throughout the process. He made the stressful process of finding and buying a home so much easier! Highly recommend Mike Moss and Comet Realty!

It's a shame that such a beautiful house in a great location was rented out by someone so…read moreincompetent. I wouldn't recommend renting with Courtney Huckabay under any circumstances. This realtor does not fix house appliances when regular maintenance is required (ice maker, dish disposal, etc.), communicate in a calm and direct manner, or know how to do math. She managed to mix myself and another one of her tenants up when giving back house deposits which ended up in me being shorted $1,000. Her solution to this problem was not to correct the problem she caused, but told that other tenant and myself to "venmo each other to make it right ourselves." However, this was not a problem caused by us and should not had to have been solved by us.

HORRIBLE MANAGEMENT! They steal your money!!! They haven't returned our deposit back when we left…read morethe property in same, if not better, condition we left it, yet they are charging fake fees. When emailing them proof of the house condition BEFORE moving in and having videos of the walkthrough as PROOF, they ignore our calls and emails. Very unprofessional, service is horrible. Avoid if possible. They are THIEVES!

I am extremely disappointed in the lack of professionalism from Michelle Shipman and Miles Bloom at…read moreSearchlight Properties in not returning my full deposit. Not only that, they are not responding to my numerous emails and phone calls. If I ran my business in this fashion, I would quickly be out of business. This company has not returned my deposit to this date, which was supposed to happen 21 days after moving out. And, I now have been informed they are holding back over $1,000 of my rental deposit unjustly. To explain, I rented a property that was in disrepair. I did not realize the extent of the disrepair since I was not allowed to view the property until our move-in date. Searchlight did not take over the management of the house until a month after my move-in date and had no clue of the overall condition of the house and yard either, since apparently the previous property mgt company did not convey that information to them. We lived there for 2 years and moved out a month ago. We left the house in much better shape than it was when we moved in, yet we are being charged for general house cleaning and carpet cleaning as well as items (not ours) being left behind. When I moved in, the previous tenant who moved out the same day as I moved in, left behind junk inside and outside of the house. There were holes in the walls and they desperately needed painting. The family room blinds were broken and looked awful. The sprinkler system in the front and back yard did not work. The only thing that did get fixed was the hole in the wall after I complained numerous times. Oh, and they finally got a gardener out to fix the irrigation system only a few months ago. The previous tenant had 3 German Shepherds who were indoor dogs according to the neighbors. The carpets were dirty with tons of dog hairs. The baseboards even had dog hairs on them. The rest of the house wasn't much better. I need this money. This is an outrage and needs to be rectified immediately. They have 21 days to return the deposit and that time has passed a week ago. Everything is being bungled. Don't use this company!!

Taylor and her team are professional, responsive and friendly. I highly recommend them!read more

After years living there they took a large portion of my security deposit. 150k of rent paid and…read morethey got to knock me on the way out. Took a bunch of my security deposit. Don't trust them.

Shady and questionable company just based off this last experience as we did stay one time prior a…read morecouple years ago with not one problem. We had a very wonderful stay at one of their beautiful beach homes this past spring break. Everything was clean with the usual dull kitchen knives and only a few non working appliances. Here's the problem. I get an email a day later after checkout with a picture of a broken bathroom mirror stating her maintenance person found it. She said not to worry because I purchased damage insurance and she just needs a brief statement of what happened. I was absolutely floored as we are the most careful and responsible vacation home renters in the world. I mean I got different friends banking on my family and friends to stay at their own rentals all over the world to help pay for their rental mortgages. If something broke, we would have let them know right away, offered to pay for it and with a gift of sharp kitchen knives as a sorry. This is 2026 and these iPhones now have the greatest quality and I right away went to my "exit" video and photos. I always do an exit video at any stay for proof of locked doors and windows as well as quality of rental upon exit so everything is date stamped. The mirror wasn't broken on my video and the kicker was that there was a hand towel rack with a hand towel hanging on the wrong side of the mirror on their picture compared to mine with no hand towel. There was basically no evidence of a relocated hand towel rack either. Please be very weary and always take lots of "Exit" pictures and videos if you must stay at any of this insurance fraud creating company's homes.

The location was wonderful, the house was in good working order. We did have a few issues with…read moreseveral screen doors not secure and fell out when slid open. Missing basic kitchen utensils like a can opener. Used the pull out couch and there were a lot of food crumbs in the couch cushions. The check in process was unexpected and not clearly disclosed in the air b and b information. It was a bit of inconvenience to have to go pick up and drop off keys. I was called same day to collect a pet fee. I was under the impression it was all included in the numerous 500+ fees. I was never instructed to contact someone to pay ahead. When I got to the property a gate code was needed which was never provided, so I had to call to get. There's two different instructions for check out on in a book and one on the wall. Each had something different. When I arrived to the office there were three females at desk all on the phone and all held up a finger to me to wait a moment. I did, as I heard them banter about a broken garage door. Once that was over I was told I needed to fill out paperwork before getting keys. Overall it was a good stay but I don't know if I'd stay in a home hosted by this service.

As a fellow REALTOR®, I've had the opportunity to work with Lisa on two different transactions. The…read morefirst was incredibly smooth, and the second came with a few bumps along the way. From agent to agent, I can honestly say she's one of the easiest people to work with. Communication with her is clear, direct, and collaborative. She brings great ideas to the table, listens, and helps find thoughtful solutions when challenges arise. She represents her clients with true professionalism and makes it easier to find common ground on either side of the deal. Lisa is level-headed, compassionate, funny, smart--and genuinely a pleasure to work with!

Professional, knowledgeable, effective, property management. I would recommend this business…read more Probably the best property management company I have ever worked with.

I am confused as to why RPM does not allow for free electronic payments. I can understand the 3%…read morecredit card fee/$10 debit card fee per transaction but they should be accepting Zelle and/or Venmo payments. They told me "we're not collecting the fee" but that's irrelevant. It's 2025 and I should be able to send an electronic payment without being nickel and dime to death. My review is subject to change once I receive a reasonable explanation that makes sense. I have since been advised I can send payment through bill pay free of charge. I will be updating my review to 5 stars.

I moved out of a privately owned condo I rented directly from the owner after living there for 16…read moreyears where she didn't return my deposit and didn't replace her washing machine. I was super surprised that how wonderful RPM at SLO was in returning my deposit after I moved out. They took care of the yard by hiring a landscape man.They paved a new parking lot in our side yard, so that we have space to park privately. Renting from RPM has been even better than renting from a privately owned place!! They are SO responsive and I feel like I'm renting from people who truly care about me. It feels like I'm renting from family! - any repairs are quickly addressed and fixed - they don't play the blame game - they look out for you Matt is INCREDIBLE! He is on top of everything, kind, and so, so good at his job. I can't thank SLO RPM and Matt enough!

It is 2024 and I have to write checks to pay my monthly HOA fees ;-( Digital payment option please!…read moreI will even let you withdraw electronically from my checking account every month... like every other company in the world doing business!

Hi All, I'm leaving…read moreanother review for this company as it never seems to get better. As a community member of one of the HOA's that this company manages it's really discouraging and disappointing that I never get emails returned from Janet Wood. She purposely ignores any email community members bring up when other people in the community don't follow the HOA rules and CC&R's. Wood's tactic is to completely wash her hands of all emails that non board members bring up. This is super unprofessional and unacceptable behavior of an HOA management company. Save your money and go elsewhere, you will regret the month after they start managing your HOA.