I was very dissatisfied with the way my floors turned out. When the two young ladies "Crystal" and…read more"Elle" from Missabella House Keeping showed up to my house I made a very specific comment - "The most important reason you are here are my floors!" I emphasized this over and over again as we walked through my home. The house is always "clean" but this service was supposed to be my monthly deep cleaning to get the toilets, showers, etc., and most importantly to shine the floors. I called Missabella because my regular housekeeper cancelled on me at the last minute and we have an event planned for tomorrow. I use Pledge FloorCare Finish product on my floors for the brilliant shine. I asked the ladies if they were familiar with the product and how to mop floors with the product. They said they did. I even offered to demonstrate, and they said it wasn't necessary and they could handle it. I am utterly disappointed with the results! I attempted to contact management with the company via office and cell phone, left voice and text messages - no one will return my call. In addition to the wood floors, they didn't vacuum any of my 4 area rugs, they smeared some inferior product all over my granite counter tops and cooktop leaving an oily buildup and streak marks, they didn't wipe down any of the furniture in my office - I am beyond disappointed. But the worse part is that Missabella management will not even give me the courtesy of a return phone call. Quite honestly, the two young ladies were very polite - they even tried to re-mop the floors and re-wipe the counters down. But they were in way over their heads. Neither of them were ready to professionally clean a home, especially not one with dark floors that require a different mopping technique. I told them that I was very disappointed with the results. They acknowledged that the floors looked horrible. Crystal and Elle were so polite, I gave them a 25% cash tip - not for the quality of the service, but to recognize their efforts for trying. Crystal even offered to come back in the morning to give it one more try. They worked all day long and it's not the young inexperienced ladies' fault they were unprepared. This is a classic case of poor management and poor training. Missabella should have teamed these young ladies up with someone more experienced to teach them how to provide quality cleaning services. Anyone who knows me can attest to the fact that my home is always very clean. The only reason we bring in a cleaning service is for the once a month "deep cleaning" and shining of our wood floors. This was not at all worth the $170 we paid and I would never recommend their services to anyone. I am contacting my credit card company to dispute the charge. I hope my insurance protects against payments for services not rendered.

I'm really happy with my first cleaning!!! I was hesitant to try them due to their 3 star yelp…read morerating but I'm so glad I did!!! I called on a Saturday and had 2 maids come Sunday morning. The booking process was very easy! I just called and they gave me pricing info and booked an appointment for me within 5 minutes. They also have a user friendly website where you can schedule appointments as well. They offer decent prices for their services. I also love the flexibility of their work schedule since most housekeeping services only offer Monday through Friday cleaning. They sent over Mari and Monica. MARI IS EXCELLENT! She is very thorough, detailed, and hardworking. She was able to clean so much in such a short time. I'm actually very picky when it comes to housekeeping services but she left my house in such perfect condition that I had no complaints. Im very happy with the service and I've already booked my next 3 appointments with her! Highly recommended!!!! :)

Pedro and his co-workers did a fantastic job! I hired them to assist with apartment prep cleaning…read morefor a new tenant. Price was definitely a factor in choosing this company. They were the second company that responded to my post. They were very thorough with the windows and appliances. It took a little more time than the initial estimate, but there was no additional charge. I will definitely be hiring this company again!

I needed a last minute Airbnb cleaning and the owner responded back to me quickly and was able to…read morecome on the same day! As I wasn't onsite, he followed my instructions well and was professional and prompt. His team is reliable and his prices fair. He also sent me before and after pictures of the cleaning and ensured I was satisfied. The place looks spotless and clean. Highly recommend if you need a reliable cleaning service!

Called in last minute but they were able to work with my schedule and book a time that worked well…read more The cleaning was immaculate. I am very particular about my stuff but I was thoroughly impressed with the effort put in. Will definitely be returning as they have very affordable pricing and great service!

Awesome service, detailed work, really taking their time to clean thoroughly, satisfied with their…read moreservice! Thank you! Highly recommended

I had a great experience with this company last year. But it seems like now they are just…read moreunreachable. Being a realtor, I have been contacting Herman for 2 different cases for about the last 2 weeks. At first, I thought we would clean right away (so I contacted him to try to book a date), but after the tenant left, we realized that we needed to reschedule because we needed time to redo the carpet and etc. After the estimation of the the completion, I tried to schedule something early next week. Literally every text takes more than an average of 3 days for any response. I really liked this company, so I wanted to try to use them but my patience is not only wearing thin, but now I am so annoyed, I am offended. If they are as busy as they say they are, I think it is wise for them to just send me away than to just ignore me every time I am trying to schedule something. I am going to average the first great experience and my current experience to give them 2 stars. But I do not think this company needs my business at all.

Great service and extremely reasonable pricing! DEEP cleaned my apartment and carpet for move out…read morewith 2 dogs and 2 cats, stains, & pet hair to an immaculate standard! I was beyond impressed! Jerrod is professional, responsive and thorough in his communication. We have our holiday cleaning and monthly cleaning scheduled for our new home! So glad we reached out to Sweet Dreams Cleaning Service and they were able to squeeze us in on such short notice :)

Selfishly, I'd like to keep Sweet Dreams cleaning a secret & to myself But they deserve the…read morebeaming review & to be doted on... I want to start by saying this was my first cleaning service I've ever received (from anyone) as I'm the type who will never ask for help and is also very private and felt uneasy inviting strangers in to essentially go through my space felt a tad embarrassing. I'm a single woman who lives alone and work has taken over my life to the point I had to submit and look into getting help. I couldn't have picked a better cleaning company! Jess & Jarrod made me feel SO comfortable. They were communicative, kind & not judgmental in any way. They put me at ease completely and I quickly felt like I'd known them for years. They went above and beyond and Jess was gentle in talking me through any organizing she wanted to do and asking what things I wanted or was comfortable with her doing. I would 100% recommend them for anyone who's a bit hesitant or nervous about using a cleaning service for the first time. They've got me hooked and I'm looking forward to Jess & Jarrod helping me to get myself more organized

Very happy with Veronica's services. She's very friendly and fast. With my broken Spanish we were…read moreable to communicate fairly well. I needed the common areas cleaned. She brings her own supplies and a helper. I have two little boys so there's toys in the restroom. When I went to check out the house I couldn't help but laugh - see the picture. As of now I think I'll have her return on a monthly basis. My house smells so good!

I was extremely impressed by the service I received from Veronica and her partner. They came and…read morewere punctual. Started the job without hesitation. Thoroughly cleaning my house top to bottom. I'm a very busy person with two jobs and the last thing I want to do is come home to do house work. So in preparation for my planned showing of my home, I decided to hire Veronica. They did a beautiful job. And I can say that I am very pleased with the outcome. I totally recommend her and do plan to use her services in the future for routine visits.

For context, my home is 1200 sq ft with just 2 people and a puppy. My bf and i regularly clean our…read morehouse and we have a robot vacuum running every day. We decided to get our home professionally cleaned in preparation for some holiday visits. I had an appt scheduled for Wed @ 9:30 AM. The day before, I received a text message that my cleaner was coming between 11:30-noon. My cleaner didn't actually arrive until 12:30pm. She stayed for 2.5 hours and I barely notice a difference in the home. I watched her work for the majority of the cleaning, and it was pretty lazy tbh. - The blinds & windows were untouched. - The top of the stove and microwave was cleaned, but she didn't even bother opening the inside of the oven. - I told her the dishes in the dishwasher were already clean and just needed to be put away, but she ended up putting more dirty dishes in and then turned on the dishwasher (again). - She vacuumed the areas, but she didnt lift or move anything. She went AROUND the rugs (3 total), tables (2 total), and couch (1). - The mopping was slightly more lazy. She didnt even bother getting the full open areas. For 2.5 hours? I was expecting better quality... especially if I'm paying for a PROFESIONAL cleaner. The service I received was mediocre at best. I had no time limit so I was expecting all the services on their website to be completed. I was a first time customer and I probably won't be returning.

Laticia from Neat Maids cleaned our stove made it look like new. Will use Neat Maids again in the…read morefuture. showed up in timely manner- good communication-friendly.

My dealings with the Beyond Cleaning Crew of the Inland Empire and Owner Rocio Watts have always…read morebeen beyond fantastic. Excellent Service and reasonable price have kept me a long time customer. I am a small business and it was hard to find someone so reliable. I always felt as though the cleaning was very thorough, from floors, bathrooms and the offices to the eating areas. I like when I can support nice people too. Ms. Watts is absolutely adorable and a genuinely kind person. Thank You Beyond Cleaning. You are highly recommended by TDR Mortgage & Real Estate in Upland CA.

These ladies are the BEST! My house was filthy, full of dust an inch thick and dog hair two inches…read moredeep. They cleaned and polished and it was sparkling clean in 4 hours. Absolutely amazing! Thank you so much for your hard work and your sweet attitudes. This is not a fake review but a very real one from a real person who let my home get way too dirty and really appreciated the clean home I got when they were done.