I wanted to update my original review. After I shared my concerns, Lupe reached out, took…read moreaccountability, and offered to send cleaners back to make things right. By that point, my wife and I had already cleaned the areas ourselves, so we no longer needed the re-cleaning service. Lupe was understanding and provided us with a partial refund, which we appreciated. I do appreciate the owner taking responsibility, listening to our concerns, and making an effort to resolve the situation. Her willingness to work with us and provide a partial refund was appreciated.

They did really fantastic work, wow! Our home looks like new again! We would highly recommend them.read more

***** Edited to add, Maid in Orange reached out to me yesterday to apologize and take full…read moreaccountability for the ways their office staff dropped the ball. Happily changed my original rating of 3 stars to 5 stars and am looking forward to my next cleaning! ***** Let me start by saying that Karen did an excellent job - 5 Stars!!! However, I would give the office 1 to 2 Stars. I've used Maid in Orange off and on over the past 4 - 5 years and often recommend them to friends. For this particular visit, I booked one technician for three hours, with an arrival window of 2:00 - 5:00pm. Both the website and the reminder email make it VERY clear that this is an "arrival window" and not the actual hours that the technicians will be in your home. So, I planned my day around being home at 2:00. You can imagine my surprise when my teenage son called me at 1:25pm to tell me that someone was at the door to clean our house! For this particular visit, I did not want my entire house cleaned, I only wanted specific rooms/areas done. Because Karen arrived when I wasn't home (and because my son didn't know which areas of our home I wanted her to clean) she ended up cleaning and moving things that I didn't want her to touch. And thus, 15 minutes of the time that I paid for went to waste. Again, this was NOT Karen's fault, she said the office sent her. Honestly, I would have let this go and not written a review at all, however, I called the office at 1:30pm two days ago and still haven't received a call back. Also, in the past, I have always received reminder texts in the days leading up to my cleaning appointment and usually receive a text or call to let me know that the team is on the way....this time, I did not receive any of those texts. Perhaps there has been a change in ownership or office management??? I can recommend the Maid in Orange technicians but am disappointed with the customer service. When a customer calls your business to let you know that you've made a mistake, a returned call is the bare minimum.

We called a few days ago to book a cleaning and said we were looking for two cleaners. We were told…read moreit would be 1.5 hours for $150 ($50 per cleaner, per hour). The arrival window we were given was between 9-10 AM. Though we were told that we would be notified 30 minutes prior to the team's arrival, we didn't receive any texts. Today, Esperanza arrived alone at around 9:55 AM and said it would be $150 for 3 hours. Though we expected 2 cleaners for 1.5 hours, we agreed. Esperanza told us later after 2 hours of cleaning, that the kitchen and living room would take 2 hours instead of 1, so our total would change to $200. This was a little unexpected but we agreed to this too. However, she finished after a total of 3 hours of cleaning, she didn't need the additional 4th hour. But when we were about to pay, she charged us $200. We ended up paying $180 but she did maybe an extra 5 minutes at most, not a full hour, for the extra $30 we paid. Esperanza was nice and she cleaned our place well. We just weren't very satisfied with how what we agreed on, and expected, kept changing. Also, I'm not very sure if they take out the trash or not. When I asked, Esperanza agreed, but she looked a little surprised, so I guess this is one extra thing I was left wondering about.

Overall amazing service. Thank you Bryan for such great communication skills but to Elsa and Reina…read morefor exceptional work. They both came on time worked extremely hard at our initial deep clean. I am so happy with their service that I have scheduled bi-weekly services. Thank you again to Bryan and team!

So happy with the service we received from House of Maids!!! Elsa and Reina were amazing and so…read morefriendly!! The price is extreme reasonable for the work that they do, including all the little details!

We had a deep cleaning scheduled with a *different* cleaning company for my mom who was scheduled…read moreto come home from the hospital from cancer treatment. The company totally flaked on us. Sparkle and Shine was the first company I called and Jennifer was empathetic and luckily was able to get us scheduled within 2 days. They already serve the complex my parents live in so it just felt meant to be. She was communicative, kind, and helpful. We will definitely be reaching out to Sparkle and Shine in the future!

The cleaning was ok but I wanted to be a regular customer and in the 5-6 weeks I was with them they…read moredidn't come 3 times at the last minute with random excuses why. The last time they texted me late that their daughter was in the ER the night before my cleaning. They never showed up again and I finally texted to see what was going on. They said oh we thought you were mad since we didn't show up. It was all very odd.... I pay at time of service and they saw my house in person when they came to quote. Not sure what happened.....

I'm pretty picky when it comes to cleaning. I usually do it myself, but recently I needed some…read morehelp. I've tried several other cleaners in the past and never liked anyone enough to use them again. Rosa and her team are incredible! They bring in ladders, they move furniture, they get every single surface imaginable. She is always timely to respond and easy to work with. If you're also someone who likes/needs a very detail oriented cleaner, cannot recommend them enough.

We keep it tidy, but our home was due for a detailed clean--the baseboards, blinds, cabinets, nooks…read moreand crannies were all collecting dust and cat hair, and the walls and floors needed a good scrub. Cue Rosa and team! The 4 of them tackled the deep clean of my 1,000 sq ft apartment in just 3 hours. They even moved the rugs, furniture and appliances to get to our crusty corners. The apartment still smells great a day later. It's sparkling, and everything feels brighter. Rosa's pricing is fair, the team showed up on time, and they did a great job. I highly recommend Rosa's Cleaning Service.

Mike at Dirt Busters did an amazing job cleaning our carpets. Confirmed the appointment the date…read morebefore. Texted an ETA the morning of. And our white carpets look brand new! Would definitely use Dirt Busters again!

Hired the team for deep cleaning (I mean, very deep cleaning!)…read moreThe team did a fabulous job with the cleaning...very thorough and got all the corners! Mike came next day for carpet cleaning and tile and grout cleaning. WOW! Felt like a new space! Mike is very prompt with communication and so easy to work with Very accommodating with change in schedule. Definitely will have them again!

I'm so glad I found this cleaning company! They did an amazing job and left my house looking…read morespotless. The team was friendly, showed up on time, and paid attention to all the little details. It's such a great feeling coming home to a clean, fresh house. Scheduling was easy, communication was great, and the whole process was stress-free. They were professional, efficient, and clearly take pride in their work. I've used a few cleaning services before, and this has been one of the best experiences by far. Highly recommend if you're looking for reliable cleaners who do a great job. I'll definitely be using them again

Martha is amazing! She left my home feeling like a total reset. My blinds, baseboards, floors, and…read moreeven the tub are spotless, things I usually put off cleaning look brand new. She was so thorough, which makes such a difference. It feels so good to come home to a space this clean, and I'll definitely be keeping her info for future cleanings. Highly recommend if you want your home to feel fresh, welcoming, and truly cared for!

Avoid this company for any move-in/move-out cleans…read more My husband and I booked a full move-in deep clean for our new home. The service was scheduled for today at 9am. Last night, Mary asked to move it up to 7am. We agreed, and my husband was there at 6:50am to let the team in. They didn't show until almost 7:30, with no heads up that they were running late. Around 9:30am, one of the two cleaners texted my husband saying she had an emergency and would come back in a few hours. We were understanding, of course. By 2:30, no one had returned. My husband called Mary (who didn't even know about the emergency), and the cleaner then texted him asking him NOT to tell Mary. When he asked Mary for a discount since we were now way behind schedule, she said she couldn't because it would come out of her own pay. We have movers scheduled for the following morning, so we needed this service completed by tonight. At 3:40, I called Mary myself for a completion estimate and had the most unprofessional customer service interaction I've ever experienced. No apology, no accountability- just blame-shifting and complaints about her own employee. At one point she asked ME to call her workers for her since they weren't responding to her. I said that wasn't my responsibility. She got defensive and aggressive, then demanded to speak to my husband instead. We tried to cancel outright. She refused, claiming the team had done "80% of the work", which was false. It seems like all they'd done was pour cleaner into the toilets. Nothing else was touched. By 4:30pm, the team still hadn't returned. Only when my husband called back to say we were cancelling regardless did she finally agree- and framed it like she was doing us a favor by not charging us. We ended up cleaning the townhome ourselves tonight with the help of my sister, but this ordeal threw off our entire timeline. I don't blame the individual cleaner- emergencies happen. But Mary's complete lack of accountability and professionalism in handling it says everything. Hard pass. ***Response to Owner's Reply*** Mary, while I appreciate your apology, I don't find it genuine. You only attempted to call me to apologize yesterday after my husband called you out on your rude and hostile behavior towards me. You didn't offer any solutions during our conversations. And even admitted to us that you wanted to fire your employee despite knowing her for 10 years. The only thing you offered was a discount towards a future cleaning service, and this was AFTER you agreed to cancel once your team confirmed that they didn't even complete 10% of the job. I hope you learn from this experience and treat your customers and employees with more respect in the future.

On the heels of an out-of-state move, Mary and team saved the day! My original plans to handle…read moreanything left behind in my apartment fell through. When I called Mary and explained my situation on a Saturday morning, she sprang into action. On a weekend. On an extremely hot and humid day. I am truly blown away by her professional handling of what was a terribly anxiety-inducing situation. She and her colleague not only deal it, they executed a last-minute move out and cleanup job with expertise and empathy. Your work was worth every penny; thank you.

Will never use another cleaning company again! Helping Hand by Laura is the best!!!! I had my…read moreapartment "cleaned" yesterday with a different company, and it was terrible. I searched Yelp and stumbled upon Helping Hand by Laura. I called first thing this morning, and they were able to squeeze me in. A couple of hours later, I am so happy to say my apartment is sparkling clean! I am so happy!! I will be a monthly recurring customer now!! It took an hour to clean my apartment! Great pricing!! I am so happy and can't wait to book my next appointment. I would highly recommend this company to everyone!! Book with them now!!!

I hired this company for a full-house cleaning. In addition to the base interior cleaning service,…read morethey charged an extra $90 for exterior window cleaning on the first floor only, despite my home being a two-story property. No quote or estimate was provided before the work began, which left me surprised by the final bill. The outdoor window cleaning was visibly substandard. The owner never appeared, only workers were sent, and I was then pressured to pay the full amount of $530 on the spot. The experience felt transactional rather than service-oriented, with little regard for communication or customer satisfaction. I would not recommend this company. Customers deserve clear pricing upfront, consistent quality, and professional conduct, none of which were delivered here.

Stop right there!…read more If you're searching for the perfect cleaning service, look no further--this is it! Miranda and her energetic team arrived ready to tackle the job with enthusiasm and precision. Their three-person squad brought all the right tools and techniques to handle even the toughest grime. Our house had been craving some serious TLC, so I knew this wasn't going to be an easy fix. Miranda and her team jumped into action immediately, no unnecessary chatter--just hard work and meticulous attention to detail. Communication with Miranda was a breeze. She responded quickly and was very flexible with scheduling. If you're concerned about the cost, rest assured--Miranda's prices are more than fair. Trust me, if you want a job done right at a price you can afford, Miranda is the one to call!

Miranda's team is the absolute best! We've trusted her team for over two years and they ALWAYS…read moredeliver. They are kind and hard working team. We always think "wow this is amazing!" Everytime her team is complete it's a real treat to have! I recommend Miranda team to anyone I know!!