1. Sparkling Kleen

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Los Angeles, CA

Sparkling Kleen

4.5 (147 reviews)
Open • 8:00 am - 8:00 pm

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Services - Sparkling Kleen

Deep cleaning

Maid services

Move-in or move-out cleaning

Sparkling Kleen Photos

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Reviews With Photos

Part of a 20ft scratch Hernan's crew made in my floor, dragging a piece of furniture from the laundry room to the corner of the living room.

I have held off on writing this review for some time now because I understand that things happen and would not want to penalize a person/business' reputation based on one incident. HOWEVER, after months of trying to contact Hernan with no response, I have no other option. I hired Hernan somewhat last minute to clean my property before tenants were moving in. I was initially thrilled with his quick response and his prices, and relieved to have a professional cleaning staff coming in to reduce some of the stress associated with the new tenant's arrival. The cleaning crew was scheduled to arrive at 1pm on March 30th. I received two separate text messages from Hernan informing me that his crew would be late- first, pushed back to between 2 and 3pm, and then confirming that they would likely be arriving after 3pm. No problem, I said- thanks for the update. I received a voicemail later that evening, around 8:30pm, informing me that his crew had forgotten to clean my garage- one of the most crucial and time intensive portions of the clean that I had hired them to do. He said that he would be happy to come back and clean the garage sometime early next week. I told Hernan that I had tenants moving in the next day, and asked if there was any chance that they could come back and complete the job the next morning. He says "Sorry not tomorrow. But if you make arrangements with the landlord for us to come and clean next week, we will take care of it." I am the landlord. I will just have to clean it myself, I tell him. Even at this stage, everything could have been fine. The cleaners were late, and they forgot to clean the garage, but at least the house is clean. Or so I thought..... CUE THE BAD REVIEW I arrive the next morning early- around 9am- because I now have to clean the garage in addition to putting the finishing touches on the property to get it ready for the tenant to move in. FIRST THING I SEE WHEN I WALK IN THE HOUSE IS A GIANT WHITE SCRATCH IN MY BAMBOO FLOORING. I had an arrangement with my tenant to leave some furniture in the unit, so as such, there was still some furniture inside. For whatever reason, the cleaning crew decided to move all of the furniture pieces to the corner of the living room, rather than leave the items where they were and clean them and clean around them. In doing this, they dragged a white closetmaid organizer from my laundry room to the corner of the living room- about 20 feet- scratching my floor the entire way. Deep scratches, with white paint etched into the scratch, showing a clear path from where they started to where they ended. The rest of the furniture that they piled up in the corner had not been dusted or wiped down. They did not clean any of the windows. They did not clean my balcony. They had closed all of my blinds, and one of the blinds had a plastic piece broken off the bottom of it. In the kitchen, they had removed a cabinet liner from one of the cabinets, and in doing so, pulled paint off of the places where it had been taped down. Remember, I had hired a cleaning crew to ease some of the stress associated with moving and welcoming in a tenant into my home. Now, I have a 20 foot long scratch in my hardwood floors, a damaged cabinet, more cleaning to do, and various other evidence of careless cleaning and no attention to detail. So not only was I dealing with the issues of damage, I was also having to go back over and re-clean (or clean for the first time) various areas of the house. When I inform Hernan of the situation, he seems surprised that they would have moved any furniture (as was I) because their policy is to not move furniture for this very reason. He says he will ask them about this and get back to me. He also asks if these are issues that were caused by the old tenants and I was just noticing them now. I had been living in the property up until the day before, and was absolutely certain that these issues were caused by his cleaning crew. At this point, I had been trying to speak with him over the phone for the past couple of hours, rather than texting back and forth, and he was not answering. He texts me back at 12:30- 3 hours after I first reached out to him- and lets me know that he is having lunch, and that he will call right after. At this point, I have a clear picture of all of the damage and have documented it clearly for him to see. I sent him numerous photos and videos so that he could see exactly what I was talking about, so that there would be no question as to the damage, and so that we could resolve this matter in the most professional, respectful, and timely manner. Every interaction I had with Hernan following the discovery of the damage to my property and his crew's haphazard cleaning job was defensive, argumentative, and frankly, rude. I sent him an estimate for the repairs that need to be done, and he said he would also schedule his own estimate. I have not heard from him since.

Wasn't even cleaned
Ugo L.

Although the ladies that "cleaned" my apartment were nice, they should be in another line of business because they did a terrible job cleaning my apartment. I certainly won't be going to this cleaning company ever again. They charged $120 for a 1 bedroom 2 bathroom and I ended up having to re-clean after they left before my guests arrived. Take a look at the photos I've attached to this review...the granite countertops still had spill stains on them, the glass table had dried streak marks, the bathtubs were horribly cleaned (the chrome faucet & handles weren't even touched), and the floor was still extremely dirty. In fact, I got a wet paper towel and simply wiped the floor and the paper towel was black. Pictures say 1,000 words. Ladies were nice, but they will not be coming back. Very disappointed.

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3 years ago

Awesome service, detailed work, really taking their time to clean thoroughly, satisfied with their service! Thank you! Highly recommended

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9 years ago

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Thanks J.C for the feedback!

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Ask the Community - Sparkling Kleen

Review Highlights - Sparkling Kleen

“He sent Maria and Patty, who were punctual and pleasant, and they were able to address my specific cleaning needs.”

Mentioned in 19 reviews

Read more highlights

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Sparkling Kleen - homecleaning - Updated October 2026

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