Folks, I wouldn't worry about what Susanh posted. It seems she's not happy anywhere since 95% of her posts on Yelp are critical and nasty. Maybe it never occurred to her that when you repeatedly cancel your clean, you're creating wasted hours that could be productively spent in cleaning another home. Like, for instance, MY home?? LOL She could have been nice and placed herself on a 'call as needed' basis so that she wasn't clogging up a steady time slot. Seems to me (according to her rant) they offered to do that... But, enough about her and her moments of discontent. Let's get back to The Maids. I have been using them for so long I don't even recall when I started. I have no complaints with my team and find they are very accommodating, like today, when I needed to request that my team be here and gone by a specific time due to other things going on during my 'cleaning' day. And when my cleaning day falls during the holidays and I need to get them in here prior, somehow they manage to get the job done. Understandably, there could be days when accommodating MY needs might not be possible, but by and large, I have been fortunate. In the entire time I have had them I have only had two things damaged. One such incident was a nick in the skirting of my dining room table caused by someone trying to force arm chairs under. They had a great furniture repair/refinishing person here promptly. He was so great I sent him away with an old desk of my mom's that he refinished beautifully for me. The second time was a careless mistake of a 'new' cleaning person - a chip to the lid of an enamel sugar bowl. No problem, they bought me a new sugar bowl and lid, no questions asked - and it's wasn't a cheap sugar bowl. I have the same cleaning team plus or minus one person every time they come. I will admit that the only thing that occasionally makes me cringe is when they bring a trainee here... I'm not great about having 'strangers' in the more private areas of my home. I wish I could tell them to drop her off at the nearest Dunkin' and pick her up to resume their training when they're done here, but I can't. If a newbie is being trained and is on the schedule for my day I'm kinda stuck with her. That's the one drawback of having the main trainer be the lead for my team. The trade-off is that I know she's gonna catch anything they might miss and as a result I get a satisfyingly clean home. Try them, I think you'll be pleased. read more