The cleaning was great! I was very happy with the service and ready to start setting up recurring cleaning appointments. Two weeks after my service, I received a text message from Marli asking for me to pay her. I thought it was a mistake as I already did pay for a cleaning service I had two weeks ago immediately after the completion of the service. I had confirmed with the 3 cleaners that day that the amount I paid was the correct amount and also gave them a generous tip on top of the price of the service. On Venmo, the cleaners liked my payment and thanked me. I adhered to what I thought was my end of the bargain. Marli proceeds to tell me that the price is per cleaner per hour which is not what was originally communicated to me on the phone. The whole conversation was very odd and confusing considering it was two weeks after the service and I thought I already paid generously based on what original price that was communicated. The rest of the conversation was unprofessional with her accusing me of things I never said, such as that I told the cleaners I was going to Venmo her directly the additional amount owed. I never said that and I was just trying to understand what the heck was going on and not feel like I was being taken advantage of or being confused with another customer. She also made a comment about her workers needing the money more than I did which I thought was completely out of line. If you use Marli's cleaning service, I highly recommend you get it in writing how much is being quoted so there in no question what's being charged and no wildly unprofessional accusations. It seems like they do work under the radar on weekends and try not to keep any paper trails of transactions. It was all very shady. It wasn't about the money as I went on to Venmo the additional amount Marli claimed I owed. What upset me was how I was treated and the accusations made. I will be setting up frequent cleanings going forward but just not with this company. read more

It is so refreshing to walk into a clean home at the end of a busy day. Marli's Cleaning service came recommended to me from a close friend who has used her for years. I am very pleased with the level of cleanliness and attention to detail. Marli is very responsive to text and can fit me in her schedule within a few days notice. Marli did an initial walk through of my home to get an estimate of what needed to be cleaned. She quoted me a price that was very fair and representative of my space. I have used her team multiple times and will continue to tell all my fiends how pleased I am! It takes me all day to do what her team does in an hour or two. There is no place like home-- a clean home! read more

We have been using Marli's cleaning for a few months now. They are fast and thorough and I absolutely love the results. I have never seen our house with two high shedding dogs and one cat so clean! read more

If there's one thing that stresses me out and puts me in a bad mood it's a messy house. By looking at mine you'd never know that was the case since I don't keep it spotless, but it's true. For a while I've wanted someone to come clean, but in my mind I had a really hard time justifying spending money on something I should be doing myself. I decide to get some quotes. With a shedding dog and three cats in the house we honestly can't keep up, plus we have a little one on the way. Yeah, maybe we could keep the place spotless, but do I really want to spend my nights and weekends cleaning? Nope, especially not once the little one arrives. I look on craigslist and find Marli's listing. I shoot her an email and she's back to me later that night asking me some questions and looking to come out to give me a quote. She came out later that week for a quote and we had the initial cleaning scheduled. Yesterday her team arrives, they don't waste a second and get to work. I was only there shortly before leaving for work, but in that amount of time I realized their cleaning was in a totally different league than anything I would ever do. They were moving furniture to make sure they got every area spotless. When my husband left for work they were scrubbing the baseboards. All I could think was why did I wait so long to have this done?! I spent the day at work yesterday wondering what I was going to go home to, and I couldn't wait to leave. I walked into the house and was amazed. It has never ever looked that clean and every time we looked we saw something different that they had done. Even this morning I was still noticing stuff, like the fact that the dog's food bowls were all cleaned up and the tile in the bathroom shower looked like brand new. I'm sure when I go home after work today I'll notice even more. Bottom line is the money was well spent. I think with a full week of just cleaning I wouldn't have had the house looking this good. Prices are reasonable and worth every penny. Now I'm motivated to keep the house clean and can't wait for her next visit to help us along. read more

Marli's team is great! We use Marli's services at both of our businesses and recently also started using her team for our house. We're very happy we found her years ago, and will continue to use her services for years to come. After a cleaning, our apartment makes us look like we are the cleanest people and barely use any of the furniture or appliances. I love it! If you need your office or house cleaned, we highly recommend Marli and her team. read more

Always a superb job. I have been impressed every time I walk through my door. Marli and her team are accommodative, reliable and do a fantastic job. I come home to my home being spotless - it's a relief after a long work week! The place is immaculate - I have a dog that sheds and there is no hair to be found after the team does its work! Highly recommend! read more

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Our company has been using Marli's crew for years. They are dependable and never gave us any reasons to complain. We switched from a regular schedule to arranging visits as needed, and they have always been able to accommodate our requests and work with us to find a good time to come. read more

As I don't use a cleaning service very often (maybe once/twice a year), it is one of the best treats to get! I have tried multiple cleaning services, and no one does it better than Marli's! I first found them on Craigslist and have been using them for years! They get into every corner and crevice, leaving your home looking BRAND NEW. I'm always in awe of the transformation they make. Over the years they have grown into a robust business (with an awesome website), but their service remains consistent. When you call, you speak to Marli directly and she treats your home with a personal touch. Always kind and always willing to work with your schedule (even last-minute cleaning needs). You can certainly trust her! As an office manager, I was able to bring them on board for cleaning the office space in Downtown. Their commercial cleaning service has the best rates in all of the Boston area. And to know the level of detail and high-quality service they offer, I can't believe their prices! They are consistent, professional, and reliable. Who could ask for more!? Look no further than Marli's...you won't find a better cleaner who you can trust and who won't break your bank. read more

I used Marli for such a long time!!! Best cleaning service I ever used! My house was consistently spotless! Marli is very responsive and easy to work with. I recently moved so I had to stop service and I can't find anyone that does the job as well as Marli's Marli's team goes above and beyond what others do & her prices are very fair for the service provided. I am still hopeful that I will find a service that at least comes close but no luck so far. If you are looking for a cleaning service that is easy to deal with, leaves your house spotless and is fairly priced, call Marli! read more

Unfortunately I have to adjust this review. One day Marli didn't show up and her (cousin? associate?) showed up instead. It was a little weird, but Elian and her crew did a good job for a while, but then the cleanings went downhill. I don't like that Marli just passed me off to another cleaner. Communication was very poor, and while I respect language barriers, that's not cool at all. read more

Let me start by saying by saying I like Marli and the job her crew did cleaning our condo was amazing but we had to cancel our service due to a few prevalent issues and the lack of resolution when I addressed them: 1. Crew had difficulty arriving on time, often arriving earlier or hours after the agreed time 2. They wouldn't use keys but would ring doorbell (because they were early) forcing me out of the shower a few times 3.They used and removed our cleaning products when it was agreed they were to supply ALL cleaning products 4. Damaged our hardwood floor when moving fridge for cleaning (I had to call and inform them of the damage. I never received an apology or follow up to have our floor refinished) 5. (although not major but was very inconvenient) Moved our items (papers, utensils, etc.) so we had a treasure hunt every evening when they came to clean Again, the cleaning service from Marli's crew was stupendous. The women were friendly and they were not frightened by my large (although harmless) dog. We unfortunately had to cancel our contract due to the issues above. I'd say try Marli's cleaning but be vigilant about any issues and address them before continuing your cleaning contract. read more

After I called twice, Marli came to see the place and gave me a quote. She seems to be a bit disorganized but I scheduled a cleaning and was dissapointed to see that some areas were not cleaned (hallway,stairwell and also the entrance area). I followed up with her and she mentioned her cousin did the cleaning of the apartment . The reason for some areas not cleaned was the place was dirty. Hello? Isn't this why I had you walk through to give me an estimate and hired your services? No partial refund was given. Just that her cousin will clean the areas next time and her cousin will be contacting me to set up the next month appointment. It has been well over a month and no call. NO THANK YOU MARLI. You are fired! read more

Great job! Marli and her team are very meticulous in their work. Since their first time cleaning my apartment, everything that I asked for was done beyond my expectation and I am now a customer for life. I really appreciate their effort when cleaning my place. They clean my place once a week, and on every Friday I wake up looking forward to get them there! I live in a 2 bedroom apartment and even though me and my brother have always been very messy, when we get home every Friday afternoon it seems like a new apartment, every corner had been thoroughly cleaned and the lots of "stuff" on the top of shelves, bookcases, cabinets, and everything was dusted and put back in their right places!! Their cleaning is outstanding, and Marli and her team are very nice people. I felt comfortable leaving them in my home alone, even though I find it hard to trust people in my apartment. read more

I have been so happy since I started using Marli's cleaning service! My husband and I work long hours and were just not keeping up with the cleaning the way we wanted to. I wasn't sure we would be able to find a service that would be good with our pets or even willing to come if they had to deal with them. We were so happy when she said it wasn't a problem and since then we have been impressed. Reasonable prices, reliable and the place is spotless!! It has made us enjoy our home again and we so much less stressed about having friends over. I highly recommend them! read more

I am SO happy with these cleaners. I have Leia and Kate and they do such a fantastic job. They are detail oriented, honest, reliable, super reasonably priced, polite, friendly....I could go on. Best cleaners I have ever had. They do a great, great job. read more

Marli has cleaned my house twice so far. The first BIG clean was amazing! Didn't think my house was that dirty but after they were done my house shines and it is so much easier to keep up with keeping it clean. Just had my second house cleaning today and am still amazed. They move furniture to get everything clean and move nick nacks and clean! If you leave sheets out they even change your sheets. Definitely a great cleaning service. Try them and you will have them back. read more

Marli is very involved and responsive and the staff does an outstanding job of cleaning- rooms, woodwork, blinds, sparkling bathroom, fresh made bed. They are thoughtful and attentive and leave my home spotless. Their prices are reasonable and the management very good. I recommend them highly. read more

Marli and her crew is AMAZING! They've been cleaning my small business for three years and my home for two, and twice the following has happened: for some reason or other, I used another service for one time, they were awful, I begged Marli to come back, she did with no hard feelings, and did an AMAZING job in a very...er....not clean environment. I've never seen things so clean, and they weren't judgey about the condition of what they found. Seriously - your search is over. She's also really reliable with both email and text and is great about communicating your wishes with her staff. read more

My family and I were looking for a cleaning lady that knew how to really clean. I am the type of person who loves to see the house spotless and organized enough that you could even "eat off the floor" (It's just a saying, I really wouldn't. Lol.). My husband is also very picky when it comes to cleaning and there we were again, searching for a cleaning lady that did a FANTASTIC job. So with 2 kids, 2 dogs and a house full of our kids friends all the time, we needed help cleaning. I was looking on the internet and there Marli's Cleaning was, sticking out like a sore thumb. I called and she answered on the second ring. I was amazed. We invited her over for an estimate, and she came the very next day. She was, and still is, a beautiful person inside and out, always in a GREAT mood, and makes you totally comfortable to ask questions. We loved her right there. So she schedules our cleaning and showed up exactly on time, and got to work. I cant describe how much this woman cleaned. She dusted my picture frames, ceiling fans, moved furniture (and put it right back in it's original spot), changed our sheets, and didn't leave one sole spot anywhere. I saw no dust, my bathrooms looked absolutely stunning. I can't say how happy my family and I are. She is trustworthy, she has the keys to our home and the code to the garage. My kids love her and I feel safe to trust her with my family and my home. It's been 2 years now since she's done a wonderful job for us. Thank you so much Marli!! She is part of the family. I strongly recommend her services to anyone that's looking for REAL cleaning. I had friends call her over and they too love her and her cleaning. Her prices are totally affordable, she is insured also, which before we really knew her, we thought was wonderful because if anything happened, we were covered. But until this day, nothing has broke, nothing has gone missing, she is an honest and hard working woman. She's welcome in my house anytime not only for cleaning purposes. She's a friend. Look for her on the web: http://www.marliscleaning.com You can find her on google if you search: cleaning lady boston Craigslist, Youtube, she's everywhere!! Good luck Marli and Good luck to you future customer! The Oldehoffs. read more

I had used Marli's cleaning services for a few months, when I started to realize that our cleaning woman was throwing away some of the clothes that had been left out (socks with small holes, etc). She had done a very nice job up to this point- and at firs this was fine, but then she started throwing out larger items, until one day, I saw that she had thrown out 6 socks, two pairs of underwear, a hand towel, and a shirt. None of these items had anything wrong with them. When I dropped Marli a polite note requesting that she not throw out our items, and to just put them off to the side- she insisted that they were torn- and requested more money since the job was bigger than she had initially (which is more than fair enough- we have two small puppies that make quite a mess- and we would have been happy to do if they agreed to stop throwing away our clothes). The last day we came home to see that our front door had been left wide open for at least 6 hours. I wrote to Marli explaining what happened, and that I wanted to immediately cancel our services. She simply said "that's fine" and offered no apology at all. I thought it was incredibly unprofessional, and I would not recommend her company. read more

Very impressed!!! From start to finish Marli and her staff were a pleasure to work with. Her price was very reasonable and they did exactly what we discussed. They cleaned the baseboards and window sills. Cleaned fingerprints on doors. They took care of the little things that I notice as a person with cleaning OCD Lol! I'm looking forward to a long relations with her and her company read more

Worst cleaning service I've ever had. I could of done a better job cleaning with my eyes closed. The women were extremely rude and very unprofessional. read more

This is an unreliable and somewhat questionable group. They didn't show up for a scheduled weekly cleaning randomly one week, when I was counting on them to clean prior to some company coming. My husband waited at home for them to show up for hours and they just didn't show. When he finally went to work and then called them, Marli didn't respond until the 4th phone call. She thought that was the opportune time to negotiate a pay increase. Given they routinely put dirty dishes away as "clean" dishes in the cabinet (totally unsanitary!), he fired them on the spot. I have lived in a bunch of places and had many different companies do our cleaning of varying ability . I pay for a cleaning crew because I need reliable help. I can even put up with some dirty dishes in my cabinet..... I can tell the differenence. This crew just can't be counted on and some of the work was routinely subpar. I would not recommend them. read more

I echo Jim's comments. Marli did a wonderful job, but she only worked for us for a few month, then passed the job to her co-worker. Marli never called us or left a note to tell us about the change. But we didn't complain because the co-worker was doing a pretty good job (but not quite as good as Marli). Then, the co-worker passed the job to a "friend," who doesn't even belong to Marli's company (that made me wonder about the insurance issue). Of course, nobody told us about this transition beforehand. They just showed up. The friend then passed to another friend... So now, our house is being cleaned by a lady who has absolutely no connection with Marli; and the quality was up and down depending who's coming (but generally trending downhill). We felt that our house was used as a springboard. The good ones stayed for a couple of month to horn their skills, then moving on to more profitable, commercial cleaning jobs. read more