Unfortunately, my experience with The Luxe Experience has been extremely disappointing.
I booked & paid-in full for a venue for an upcoming event based on the original location that was presented & agreed upon. I was later informed that the venue location had changed to Zebulon, which would've created a major inconvenience not only for me, but also for my guests & vendors who had already made arrangements based on the original location.
Because the new location no longer worked for my event, I requested a refund. I was told that my refund would be processed & I later received an email explaining that refunds were being issued according to event dates & that once processed, funds would take 7-10 business days to arrive.
It has been TWO months since said refund email & unfortunately, I still have not received my refund. What is even more frustrating is the lack of communication. My emails & text messages requesting an update have gone unanswered.
I completely understand that businesses can experience unexpected changes & delays. However, when a business agrees to issue a refund, there should be clear communication & timely follow-through.
At this point, I simply want the refund that I was promised. I would be happy to update my review once this matter is resolved, but the lack of response & the continued delay in receiving my money have made this an extremely frustrating experience. read more