GREAT food, FABULOUS venue, but Unacceptable communication…read more
My husband and I chose the venue for the ease that they marketed- we wouldn't have to deal with the worry of planning, knowing things would be done right, with less worry and involvement.
Unfortunately, that was not how things panned out.
Firstly : Communication with us on the front end was a trial - I could not get them to respond, even though I used several mediums - Phone call, emails, even text messages. There was no onboarding process to let me know what was happening nor any expectations. There was no general time line for us to follow, this coupled with radio silence at every turn made our experience with Mad Dash horrendous.
Secondly, execution on the few things we were told was lacking - we were notified that we would get the day of timeline a month out, and it was given less than a week out.
Thirdly: With the florals, there were some flowers that were "rented" to us that looked like they were over a week old with smelly, yellow/green water, and dried up greenery/shriveled flowers.
What was great? The DJ, the food, everything was great. The décor (minus some flowers) was lovely and nicely done - adored the venue itself, the color choices, and adherence to the basic general plan we outlined was well done. It rained, and they were able to implement the change to the plans quickly and with little hiccups.
The last grievance, and probably the most impactful, was the coordinator, who I got several questions about her scowling at our guests during dancing. Highly recommend Mim's House as a venue, DON'T use Mad Dash unless they change who does the coordination (currently done by Priscilla). Priscilla was a bit of a bully throughout the day, the linens were not the ones we had wanted, but were "her favorites". We also requested yellow flowers in the bridal bouquet, but not a drop of yellow could be found. She was overall a negative presence from the moment we walked through the doors.
I had RAVE reviews of the ceremony, however, continuing in the theme with the communication issues I followed up with the officiant twice and there was no reply after his first email and I was not able to review the ceremony until the day of, and even with that, he miss-introduced us. Which, as a newly married couple, was not the best foot forward we imagined.
