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    The Luxe Box

    3.7 (50 reviews)
    Closed 12:30 pm - 7:15 PM
    Updated a few days ago

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    10 hours

    Response rate

    100%

    Services - The Luxe Box

    Catering

    The Luxe Box Photos

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    Recommended Reviews - The Luxe Box

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    Reviews With Photos

    Macaroni and cheese, greens, spicy lemon pepper wings
    Trevejah J.

    I've been wanting to try this place for a while but the hours never work for my schedule and not living in the area just made it a journey. But I the stars finally aligned! Now one thing you need to know is you order at the window. It is not a go in the building situation. The young lady who took the order was very pleasant and patient when going over the menu. Customer service 10/10 It took a good 20-25 minutes. I got spicy lemon pepper wings and prawns. Man that chicken was so flavorful 10/10 The prawns were regular nothing major but I would say 7/10 when i dipped it in the chicken sauce it was even better. Oh yeah and the ran much was on point too! The macaroni and cheese was blah 3/10 the greens were good 8/10 the strawberry banana pudding was 10/10 ! I would definitely be back for that chicken! I see how they sell out. Definitely a place to try for some soul food in the Bay Area!

    Oxtail plates - yams - greens - macaroni cheese - rice
    James K.

    I love Lux box. The owner is very nice also. They just gotta get their telephone system up properly, and lay back on the salt a little bit. I've only had too much salt on the greens one time. But I think it must've been a one day thing, cause I've never experienced that before. When my traveling nurse has come from out of town and wants soul food this is the first place that I recommended to. So we gotta stay on point with the food. Other than that, I think it's the best soul food in Oakland. She's really cooking her grandmother's recipes the right way. PS I would've given them five stars but they get the four, because of the last plate with the super salty greens. But I'm sure it'll be better just like the other times that I've had them. I'm sure I will give them five stars next time.

    Oxtail, Mac n cheese and Yamms

    Food was made authentically and full of flavor will definitely come again. I ordered the Oxtail that was worth the wait and Gumbo.

    Oxtail  Collards Mac & cheese
    Timothy E.

    They have some of the best Oxtails you will ever have. Worth every penny. If you're in East Oakland, California make sure you pull up and Enjoy.

    Online days and hours, different than door and sign

    This review is mainly about the service experience; the food seems to be fine with good portion size and flavor (ordered for my husband's lunch so I only sampled it.) We'd passed this place several times and saw a line outside, which told us that the food must be good and finally decided to try today (a Wednesday about 2:30pm). I attempted to order online in the morning but the order page at clover.com listed "isn't accepting online orders right now". I figured that was because the restaurant wasn't open at the time but the same message remained after the opening hours. I decided to go by on my lunch break to pick up an order for my husband. When I got there, there was a customer waiting outside, she had to tell me that the orders were taken at the window. There is a menu posted on the window as well as store hours on the door but no indication that the window was where to place orders (it has a mirror film that you can't see through.) The person who took my order was very pleasant, but only AFTER I'd ordered and paid did she tell me it would take 40 minutes to be ready. That is a long time for a takeaway restaurant; it's not like they have a dining room. When I questioned it, I was told that "we are really busy". I can understand that the restaurant is busy, but so am I. If I'd known that at the beginning, I could have made a decision to run other errands or not order at all. Although they take your phone number for the receipt, they don't have a system to text you that your food is ready. I set a timer for 45 minutes and came back, the food still took another 5 minutes. While I waited, I scanned the QR code on the sign outside "Order Online" which takes you to toasttab.com, that order page also lists "Not accepting orders". The days and hours of operation on the door also don't match the hours on the website or the sandwich board outside the restaurant. As much as I prefer to support black owned businesses, my time and money are important to me and I don't appreciate either one being wasted. I'd only come back if I had the time to wait; please fix your online ordering system.

    Latrese P.

    I gave this place a try because I saw a review from a foodie on IG...all of the comments were positive. I placed an order online (as suggested) and went to pick up order about 45 mins. later. I ordered the Oxtails (came with rice and gravel) and two side (which were included as well). The price is $35 plus tax not including a tip. I chose Mac and cheese and yams. The young lady at the window was very pleasant and welcoming. The Oxtails were great, meat fell off the bone. Yams were so so. The Mac and cheese was not it. I can't really describe it, but it just wasn't hitting. It looked totally different from the videos on their IG page. Overall, it was ok, but I don't think I'd go back.

    Canned Green beans, Mac & cheese, fishy salmon, overcooked uncleaned shrimp and gummy yellow rice.
    Drea W.

    It's a hell no. Doubt I will return! The sad thing is this was gifted to me because the person swore by this place. The vids and photos on their social media is definitely misleading and honestly false advertisement which should in itself be a crime. Honestly, the best thing was the canned green beans and artificial lemonade. For nearly $40 you get THREE overcooked gritty (poop veined) shrimp and fishy salmon. You get more damn red chili peppers than shrimp! Also they have to get their ordering system together. My party placed our order TWICE only for them to say, when given the phone number and name and shown receipt from online that the order can't be found only for it to magically be found after our 2nd order was ready. This same issue happened to my brother and nephew last night and they settled for Hibachi. I love supporting black owned business but if THIS is what they are serving opposed to what they advertise on their IG, I'll past and simply wish them well.

    Todays Receipt
    Me'Chelle H.

    I live 45mins away, I had an appointment in Oakland so I decided to stop by this place for lunch.. I ordered two orders of ol bay honey wings and both orders were wrong!!! .. They gave me plain chicken that was over fried!!! This the second time the chicken was over fried!!! The last time I ate here I had the smothered chicken with same results.. The chicken was tough, the gravy didn't help. Here's the kicker, they weren't even busy! So I don't understand how they F'd up my orders! Also, For the price people are paying, at least make sure the workers are double checking the orders before bagging it up.

    Greens Yams oxtail

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    8 days ago

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    1 month ago

    Great food! The lamb chops were amazing! 10 out of 10! I would highly recommend and I can't wait to go again!

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    8 months ago

    Great soul food decent prices and always consistent!!! One of my favorite places to eat at and they homemade lemonade is hella good

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    Page 1 of 2

    Ask the Community - The Luxe Box

    Review Highlights - The Luxe Box

    I'm a chef & I'm very critical when trying new restaurants, especially soul food, & I had a great experience.

    Mentioned in 9 reviews

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    Havana catered our baby shower. We ordered lechon, plantain crusted chicken, mac n cheese, corn…read moresaute and the mango spinach salad. Everything was delicious. It fed our crowd to satisfaction with plenty of leftovers! They delivered on time. Communication with staff was professional. They provide consistent high quality service and hard to beat prices. Highly recommend!

    I used Havana Catering for the first time for my baby shower this past weekend and had a really…read moregreat experience. I had heard of them before because a friend used them for their wedding, and since I plan events for a living, I've worked with a lot of caterers. For my own event though, price mattered a lot, but I still wanted really good food. After reaching out to a bunch of places, I went with Havana because I had tried their food before and their pricing was very reasonable. We ordered full trays of adobo chicken, lechon roasted pork, crispy tofu, paella, sofrito rice, black beans, corn, poblano mac and cheese, and plantains. I did bring in one dish from another restaurant, Jamaican oxtail, just because I know my guests are big foodies. The biggest hits from Havana were definitely the poblano mac and cheese, lechon, and the paella. Honestly, the mac and cheese was the standout. Everyone kept going back for it and I wish I had ordered an extra tray. What really stood out to me though was the delivery experience. The driver called me ahead of time, brought everything in, and set it all up. He opened the trays with gloves, added sauces, arranged everything nicely, and even put out utensils and labels. I've had plenty of catering deliveries before and this was easily one of the best. He was just genuinely kind and went above and beyond, and it made a big difference. Overall, everything went smoothly, the food was great, and I would definitely order from them again.

    The Luxe Box - catering - Updated May 2026

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