We got married on 5/18/24 at Paradise Ridge Winery and have nothing but wonderful things to say…read moreabout our primary coordinator, Marissa Sartory. She's kind, caring and an ally during our planning process. She's quick to respond to all communications, reassured us when we had concerns, understood our budget, and did a fantastic job anticipating our needs.
After 9 months of working with Marissa, there was an unexpected turn of events caused by some turnover/changes in roles. We were informed that our day-of coordinator was now Paige Hough. Although Marissa was still our main point of contact, we now had to shift our trust to another individual who was to execute our wedding day wishes, which was unnerving. Most of our planning including vendors and major details had been taken care of in collaboration with Marissa, so we were flexible with our transition to a different coordinator/director of operations (Paige), even though it was not our preference. This is all not to say that our wedding was not amazing, but it was something that we did not anticipate and did cause added stress. Marissa continued to support us during the transition and made us feel comfortable with the changes; without her we would not have been as confident. We really wish we could have seen everything through with our original coordinator, Marissa, as she spent months helping us and investing her time with us, but it did not work out that way. Again, our day turned out to be wonderful with the assistance of friends, family, & all staff (milestone, Paige, and other) but we feel that since we had such a close working relationship with Marissa, there would be no cons listed below if we continued to work with her:
Pros:
-One stop shop for everything with flexibility in regard to vendors.
-Things went smoothly as structured in our wedding timeline; no major hiccups or issues that we noticed. We had the assistance of the DJ, who is our good friend (DJ Willie G), who was additional help with coordination in terms of timeline and other details. Not sure if the day would have been different without him but we saw/know that he was one of our greatest allies on the day.
-Catering: Food from Girl and the Fig (buffet style) was fantastic, and staff were attentive. Would recommend this caterer to anyone else. We had comments from many people saying "this was the best food ever!"
-Rehearsal: We had an issue with a promotion offered to us initially, likely due to staff turnover in Milestone Estate Kitchen (MEK). Rehearsal was to be part of the Girl and the Fig catering package but some issues with booking occurred, and it was missed. MEK, specifically Dan, made everything right & it turned out great. We loved our alternative solution, and appreciate Dan and MEK for working with us to resolve the issue. We believe that if this was to occur with any other coordination service, this would not have been resolved in such a way. We appreciate Milestone, its staff, and Dan for helping us with this.
Cons:
-Potential for turnover and change in staffing which can add stress and be a detriment to overall continuity.
-There was some miscommunication between the venue and milestone regarding where we could store our decor list items when we came for rehearsal. Instead of a private, indoor space as promised, we were told to keep all our delicate florals & decor items outside, overnight. we did not feel this was the fault of our coordinator but the venue, as they booked an event which required use of our promised space the day prior to our wedding, which is when we needed to drop everything off. Fortunately, Paige stepped up and offered solutions to either bring all the florals to Milestones' office and transport them herself the next day, or she return after the event ended and move the delicate items indoors. We really appreciated that she offered a resolution and accommodated us to ensure our items were stored safely.
-As we were sent off prior to the end of our wedding, we were made aware by some members of our wedding party that some things weren't packed up as directed in our décor list. Some of the items which we wanted returned did not end up where they were directed to be placed. So, in essence, we are missing some items which we were hoping to keep.
-We were made aware that an entire sheet cake wasn't put out and was almost left in the fridge. This was supposed to be served and/or packed up for us to take home.
All in all, if we were to do it over again, we would still choose to work with Milestone. Their coordination services and resources were extremely helpful and relieved some of the stress involved with planning a wedding. If you follow their structure and timeline, and utilized their tools and resources, you will be set up for a successful event. The staff are knowledgeable and helpful. I would recommend their services to my friends and family. Thanks for helping us pull off an amazing day which we will remember forever.